cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Compare Hiver vs GrooveHQ

Failure Risk Guidance Security Report ?

Failure Risk for Hiver medium Failure Risk for GrooveHQ medium
Know More

Comparison Summary

This comparison report of Hiver vs. GrooveHQ is based on a specific set of business needs and context. The comparison uses 2249 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Hiver and GrooveHQ

Hiver, GrooveHQ, Helprace, Gmelius, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your specific needs - such as multi-channel engagement, cadence, analytics, and specific to your industry and context. Get your personalized report today.


logo Hiver

Focus area

Hiver is better than GrooveHQ for

Software Failure Risk

  • medium

logo GrooveHQ

Focus area

Software Failure Risk

  • medium

About

Hiver™ | Shared Inbox Collaboration | Team Email Management

Groove | The Better Way to Support Your Customers

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

47

44

Total Goals
(we found evidences for)

8

4

Top Processes

Evidences indicate better relative satisfaction

collaboration

Read Reviews (104)

Read Reviews (8)

helpdesk management

Read Reviews (84)

Read Reviews (26)

communication management

Read Reviews (61)

Read Reviews (29)

sending & publishing communications

Read Reviews (39)

Read Reviews (20)

tracking & monitoring communications

Read Reviews (15)

Read Reviews (9)

workflow management

Read Reviews (47)

Read Reviews (7)

customer feedback management

Read Reviews (22)

Read Reviews (5)

measuring customer satisfaction

Read Reviews (13)

Read Reviews (4)

groups management

Read Reviews (20)

Read Reviews (0)

engagement management

Read Reviews (18)

Read Reviews (15)

engaging and following up

Read Reviews (17)

Read Reviews (12)

customer case management

Read Reviews (14)

Read Reviews (2)

sales document management

Read Reviews (7)

Read Reviews (1)

proposal & quote management

Read Reviews (4)

Read Reviews (0)

contract management

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (5)

Read Reviews (10)

social media analytics

Read Reviews (3)

Read Reviews (0)

engaging on social media

Read Reviews (1)

Read Reviews (4)

training & onboarding

Read Reviews (5)

Read Reviews (4)

contact list management

Read Reviews (4)

Read Reviews (3)

competitive intelligence

Read Reviews (4)

Read Reviews (1)

knowledge management

Read Reviews (4)

Read Reviews (50)

performance management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (2)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (1)

Read Reviews (2)

account management

Read Reviews (1)

Read Reviews (2)

campaign management

Read Reviews (1)

Read Reviews (9)

campaign monitoring

Read Reviews (0)

Read Reviews (2)

meeting management

Read Reviews (0)

Read Reviews (2)

sales call management

Read Reviews (0)

Read Reviews (5)

meeting management

Read Reviews (0)

Read Reviews (2)

content management

Read Reviews (0)

Read Reviews (3)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve visibility

  • Increase sales & revenue

  • Improve digital and social presence

  • Establish thought leadership

  • See 5 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • See 1 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • user generated content

  • blogs

  • website

  • chat

  • Facebook

  • video

  • See 6 more

  • e-mail

  • phone calls

  • social media

  • user generated content

  • blogs

  • website

  • chat

  • Facebook

  • video

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting