Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.
Clientshare Pulse: Clientshare Pulse is the only Quarterly Business Reviews platform for B2B enterprises. Problem accounts are uncovered and growth opportunities identified easily.
This comparison report of Hiver vs. Clientshare Pulse is based on a specific set of business needs and context. The comparison uses 1739 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Hiver and Clientshare Pulse
Hiver, Helprace, Gmelius, etc., belong to a category of solutions that help Help Desk, whereas Clientshare Pulse belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Hiver covers Collaboration with E-Mail, Helpdesk Management, Communication Management with E-Mail, Workflow Management with E-Mail, etc.
Clientshare Pulse focuses on Engagement Management, Sales Document Management, Relationship Management, Customer Feedback Management with Promotions, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Hiver and Clientshare Pulse: Best activities based on customer satisfaction
Hiver in Action: Unique Activities
Why is Hiver the best choice for Collaboration?
"...Knowledge sharing ad collaborative email inboxes...." Peer review by Michael (MC) C., Marketing and Advertising
What solutions does Hiver provide for Helpdesk Management?
"...Shared mailboxes offer alternative to other support desk applications without the need to leave the Gmail...." Peer review by Mark K, Sales manager
What solutions does Hiver provide for Communication Management?
"...Now with Hiver we are definitly more efficient, we send less email internally inside the support team...." Peer review by Maxime L
What benefits does Hiver offer for Workflow Management?
"...My team started using Hiver in early 2019, and has seen Hiver grow a ton of new features that add value to my team's workflow...." Peer review by Adi B, Ocean Freight Data Operations Associate
Clientshare Pulse in Action: Unique Activities
What makes Clientshare Pulse ideal for Customer Feedback Management?
"...Feedback and Net Promoter Score...." Pulse Home
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve visibility
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
- See 5 more
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Enhance customer relationships
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Manage risk
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Scale best practices
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Increase sales & revenue
- See 1 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Hiver peer evidence is 89% SMB and Mid-Market. Clientshare Pulse peer evidence is 100% Enterprise.
| Hiver | Clientshare Pulse | |
|---|---|---|
| Peer score | 4.5 | 4.4 |
| Peer insights | 1567 | 172 |
| Top industries |
Financial Services 12.0%
Marketing And Advertising 12.0%
Internet 11.0%
|
Consumer Services 38.0%
Human Resources 26.0%
Hospitality 22.0%
|
| SMB and Mid-Market | 89.0% | 0.0% |
| Enterprise | 11.0% | 100.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Hiver news
July 2026 Product Updates for Hiver: Slack collaboration, Linear, AI QA, Unified Inboxes, and more
Hiver introduced several product updates in July 2026, enhancing features for both Hiver in Gmail and Hiver Omni. Key updates include Slack integration for internal collaboration, Linear app integration, AI QA 2.0 for automated conversation scoring, task generation via Automations, and unified inboxes for managing multiple email providers. These updates aim to streamline support operations and improve service quality.
Latest Clientshare Pulse news
In the News: Clientshare strengthens CX platform with launch of at-scale survey solution & AI data analysis
Clientshare has launched a new at-scale survey solution and AI data analysis feature to enhance its CX platform. This development aims to help enterprises capture and analyze feedback effectively. The company has reported strong growth in North America, with significant customer retention and multi-year renewals from mid-market and enterprise clients.