Clientshare Pulse: Product updates, Customer stories, and Insights | 2026 Cuspera

Clientshare Pulse helped ABM reach a 98% customer retention rate. The tool gives ABM real-time client feedback every day. Leaders use this data to talk with teams and respond fast to customer needs. ...ABM calls Clientshare Pulse an amazing tool for understanding and improving customer experience. The platform supports customer feedback management and retention in facilities management.
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Clientshare Pulse helps Flagship Facility Services run weekly business review meetings and track KPIs for over 1,800 client locations. Before Pulse, they had no digital process to track feedback or s...cores. Now, they use the platform to send recaps, gather feedback, and respond quickly to client concerns. Pulse gives them better visibility, consistent feedback, and an audit trail for client relationships. Alerts help them act fast on negative feedback and improve communication with clients.
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Clientshare Pulse helped Telefónica Tech increase cross-selling by 15% in 9 months. Delivery Managers used Pulse to standardize business reviews and track client satisfaction. Senior leaders gained i...nstant access to client health data with dashboards. Telefónica Tech also saw a 5% drop in churn rate. The platform improved account insight and growth opportunities.
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Clientshare Pulse helped DOC Cleaning improve client communication and feedback. Before Pulse, DOC Cleaning struggled with low survey response rates and less face-to-face contact after COVID-19. Puls...e let them monitor client sentiment, generate reports, and keep strong relationships. The platform increased response rates and gave leaders more visibility. DOC Cleaning now uses Pulse to support business growth and keep clients satisfied.
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Pulse helps OCS save time and effort in business reviews. The tool replaces manual email processes for gathering and sharing client feedback. OCS finds Pulse much easier to use than their old way. Th...e company plans to roll out Pulse across their entire business. This change improves efficiency and client communication.
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Clientshare Pulse helped ABM improve customer engagement and service quality. ABM used Pulse to track real-time customer sentiment and stakeholder engagement. 87% of ABM’s Business & Industry divisio...n revenue is now managed through Pulse. The tool gave ABM instant access to customer feedback, helping them respond quickly and make better decisions. Pulse also helped ABM align internal teams and improve customer retention and growth.
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