Real-World Case Studies and Customer Success Stories with Clientshare Pulse

Clientshare Pulse helped Yusen Logistics improve client account health. The team uses the tool to address accounts needing extra attention.... Features like NPS scoring let them track customer satisfaction. They now deliver on promises and feel more confident in their service. Clientshare Pulse supports better customer relationship management.
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Clientshare Pulse helped SEKO Logistics get more client feedback and better reviews. The tool let them react quickly to negative... scores and turn them into positive ones. Pulse 2.0 will give SEKO a structured way to run QBRs and MBRs. Account managers can now manage client reviews the same way across the global company. This improves customer experience and feedback management.
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Clientshare Pulse helps CEVA Logistics spot at-risk client accounts and prevent churn. The platform lets the team standardise business reviews... and collect client feedback. This gives more control over accounts and makes it easier to find accounts needing extra care or ready to grow. CEVA Logistics values better customer satisfaction and account management with Clientshare Pulse. The solution supports supply chain and logistics operations for large and medium companies.
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Clientshare Pulse helped Yusen Logistics improve client account health. The team uses the platform to monitor accounts needing extra attention.... Features like NPS scoring let them track customer satisfaction. This ensures they deliver on promises to clients. The tool gives the business more confidence in managing relationships.
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Clientshare Pulse helped National Express Transport Solutions get better visibility over client feedback. They wanted more consistent and reliable data... across client accounts. The platform gave them a structured process for communication and delivery. Now, they can see the health of their clients and spot areas for improvement. This helps them build stronger client relationships.
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Clientshare Pulse helped National Express Transport Solutions get better visibility over client feedback. They wanted more consistent and reliable data... across their client accounts. The platform gave them a structured process for communication and delivery. It helped them see the health of their client relationships and spot areas for improvement. They believe it will help them build stronger client relationships.
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Clientshare Pulse helped Compass Group improve client retention. The platform gave clear data on performance and risk. Leaders at Compass... Group gained confidence from these insights. Pulse 2.0 addressed feedback and improved client conversations. Compass Group tracked clients better using intelligent data. The solution brought a huge benefit to their business.
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Clientshare Pulse helped Compass Group cut tender renewals by over 85%. The platform improved client feedback and opened new communication... channels. Compass Group used to send loyalty surveys a few times a year with low response. With Clientshare, more clients responded and shared written feedback. Pulse alerts let leaders spot at-risk accounts and reduce churn. Consistent reporting increased client satisfaction and engagement.
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Clientshare Pulse helped Compass Group reach all clients and collect accurate feedback. The tool made it easy to send surveys... and understand client satisfaction. Compass Group used new features in version 2.0 to improve quarterly business reviews. They gained better data-driven insights and increased client feedback. This improved their customer experience and performance tracking.
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Clientshare Pulse helped CH&CO improve their Quarterly Business Reviews. Before Pulse, their process was unstructured and slow. Now, they get... instant alerts on client feedback, which lets them act fast. They use dashboards and reports to track Net Promoter Scores and CSAT. Pulse helped them save a contract after negative feedback and reward teams for positive feedback. The platform gives clear data to guide decisions and improve customer relationships.
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Clientshare Pulse helped Compass Group cut tender renewals by over 85%. The platform improved client feedback and opened new communication... channels. Compass Group used to get low response rates from annual surveys. With Clientshare, more clients now respond and share feedback. Leadership can spot at-risk accounts and act fast to prevent churn. The business review workflow delivers consistent, data-driven reports to clients.
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Clientshare Pulse helped CH&CO improve their Quarterly Business Reviews. Before, their process was unstructured and relied on in-person visits. With... Pulse, they now get structured client feedback and alerts for both positive and negative responses. This lets them act fast to fix problems and reward teams. Pulse also helps managers see account health and find new growth opportunities. CH&CO uses the platform to build stronger, data-driven client relationships.
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Clientshare Pulse helps Menzies Distribution collect customer feedback automatically. Before, they could not easily track client sentiment or issues. Now,... they see feedback trends and act fast on problems. Pulse opens new communication with client teams and leadership. Menzies uses Pulse to spot growth opportunities and improve meetings with real data.
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Pulse helped SEKO Logistics standardize their business review process and improve customer feedback. SEKO rolled out Pulse from 10 UK... accounts to over 200 clients globally. The tool made it easier to spot churn risks and find new growth opportunities. SEKO now uses Pulse dashboards to share insights and drive engagement across teams. Clients see Pulse as a unique differentiator, supporting SEKO’s focus on transparency and continuous improvement. Pulse also supports SEKO’s NPS efforts and sustainability goals.
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Clientshare Pulse helps CEVA Logistics spot client accounts at risk and stop churn. Before, the team struggled to measure customer... satisfaction and often learned about problems too late. Now, they use Clientshare to standardize business reviews and collect feedback. This gives them more control and helps them find accounts that need extra care or are ready to grow. The platform makes account management easier and improves client relationships.
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Clientshare Pulse helps Menzies Distribution collect customer feedback automatically. Before, they could not do this easily. Now, they track client... scores over time and act fast on issues. Pulse opens new ways to talk with clients and see feedback. This helps Menzies show value and find ways to grow accounts.
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Pulse helps SEKO Logistics keep clients updated with regular reviews and feedback. SEKO uses Pulse to gather NPS scores and... act quickly on client input. The tool is now a key selling point in tenders and sales talks. SEKO shows clients they care and take immediate action. Pulse adds significant value to SEKO's client relationships.
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Clientshare Pulse helped Telefónica Tech increase cross-selling by 15% in 9 months. Delivery Managers used Pulse to standardize business reviews... and track client satisfaction. Senior leaders gained instant access to client health data with dashboards. Telefónica Tech also saw a 5% drop in churn rate. The platform improved account insight and growth opportunities.
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Clientshare Pulse helps Xerox see the value they give to clients. The tool lets Xerox compare their own view with... client feedback. This helps them align better and grow business. Teams feel rewarded when clients recognize their work. Pulse supports stronger relationships and better retention.
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Clientshare Pulse helped Telefónica Tech standardize business reviews. Before, each Delivery Manager used different slides, making it hard for leaders... to see client health. With Pulse, all data and feedback became consistent and easy to track. Senior leaders used dashboards to spot growth areas. In 9 months, Telefónica Tech increased cross-selling by 15% and reduced churn by 5%.
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Xerox uses Clientshare Pulse to understand the value they deliver to clients. The platform helps Xerox compare their own view... with client feedback. This lets them align better with client needs. Teams get recognized when clients give positive feedback. Using Pulse helps Xerox grow relationships and find new business opportunities. Retention improves as a result.
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Clientshare Pulse helped Guidant Global reach a 95% contract retention rate. Guidant used the platform to manage client engagement and... share real-time data. The solution made account management easier and improved communication with stakeholders. Integrating PowerBI with Clientshare enabled consistent data sharing. Guidant grew credibility and found new whitespace selling opportunities.
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Clientshare helped PMP Recruitment standardise service delivery and improve client communication. PMP used the platform to track client reporting and... share live operational data. Stakeholder communities within accounts grew by 35%. PMP retained several strategic accounts since deploying Clientshare. The platform increased upsell and cross-sell opportunities for PMP.
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Clientshare Pulse helped Guidant Global improve client engagement and communication. Guidant faced challenges managing relationships with many stakeholders during rapid... growth. They used Clientshare to standardize account management and deliver regular business reviews. Integrating PowerBI enabled real-time data sharing. Since 2016, Guidant achieved a 95% contract retention rate and increased credibility with clients.
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Clientshare helped PMP Recruitment standardise service delivery and improve client communication. PMP used Clientshare to track and log all client... reporting, giving leadership live metrics and visibility. The platform made key operational data securely available to clients. PMP grew stakeholder communities within accounts by 35% since using Clientshare. The solution helped PMP retain several critical client accounts since its launch.
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Clientshare helped CH&CO improve client retention in a competitive hospitality market. Before, CH&CO struggled with scattered communication and uneven client... attention. With Clientshare, they now share management information, track business reviews, and log achievements for all accounts. The platform made it easy to keep every client informed, even during COVID-19 shutdowns. CH&CO credits Clientshare for supporting their growth and helping them join the Sunday Times Top Track 250.
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Clientshare Pulse helped Compass Group improve client feedback and access new data-driven insights. The team used Pulse to respond quickly... to client requests, making meetings more valuable. QBRs became more effective with better action tracking. Compass Group saw real benefits in customer relationship management and feedback collection.
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Clientshare helped CH&CO improve client retention in a competitive hospitality market. CH&CO used to have unorganized, one-way client communication. With... Clientshare, they now share management information, track business reviews, and log achievements for all accounts. The platform made it easy to keep every client informed and engaged. During the COVID-19 shutdown, Clientshare enabled digital updates for all venues. CH&CO credits Clientshare for supporting their growth and helping them enter the Sunday Times Top Track 250 league table.
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Pulse workflow tool helps OCS save time and effort in business reviews. OCS replaced manual email reviews with Pulse, making... feedback collection easier. Chris Woods from OCS says the tool is much easier than old methods. OCS plans to roll out Pulse across the entire business. The solution streamlines client feedback and review processes.
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Clientshare Pulse helped DOC Cleaning boost client feedback response rates after COVID-19. The platform improved visibility for managers and let... them track client reports and sentiment. DOC Cleaning used Pulse to keep strong client relationships and gather insights for business decisions. The tool supported remote and hybrid work, helping the company deliver on promises and grow. Pulse became key for client communication and leadership oversight.
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Clientshare helped Carlisle Support Services share live performance data with stakeholders. Carlisle used Clientshare to improve business reviews, share management... information, and deliver real-time service updates. The integration with PowerBI let Carlisle show data to clients in a clear way. Features like Share-to-Many and File Manager made communication faster and more secure. Contract managers now spend less time on admin and more time growing the business.
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Clientshare Pulse helped ABM reach a 98% customer retention rate this year. The platform gives the team daily client feedback... and real-time data. Leaders use this information to talk with teams and respond quickly to customer needs. ABM calls Clientshare Pulse an amazing tool for understanding and acting on customer feedback.
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Clientshare Pulse helped OCS improve business reviews for clients. The tool gave OCS a framework to capture feedback and address... challenges. OCS linked Pulse with Power BI for better data insights. This integration made service delivery better and more consistent. OCS expects more efficiency and uniform messaging from using Pulse.
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Clientshare Pulse helps Flagship Facility Services run weekly business review meetings and track KPIs for over 1,800 client locations. Before Pulse, they... had no digital process to track feedback or scores. Now, they use the platform to send recaps, gather feedback, and respond quickly to client concerns. Pulse gives them better visibility, consistent feedback, and an audit trail for client relationships. Alerts help them act fast on negative feedback and improve communication with clients.
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Clientshare helps Andron FM measure client satisfaction across all key accounts. The platform's analytics tools support regular feedback and engagement... tracking. Andron FM uses Clientshare to improve collaboration and communication at every staff level. This leads to better service delivery and higher customer satisfaction in facilities management.
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Clientshare Pulse gave ABM real-time data on service quality and customer sentiment. ABM used Pulse to track retention, growth, and... stakeholder engagement. 87% of ABM’s Business & Industry division revenue is now managed in Clientshare. Pulse helped ABM answer client questions with live data and address feedback issues quickly. The tool unified ABM’s teams and improved customer experience, supporting account growth and retention.
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Clientshare Pulse helped ISS Facility Services gather feedback across their government sector accounts. The tool made it easy for busy... account managers to use templates and create quality QBRs. ISS used Pulse to spot areas of strength and challenges from client feedback. The managing director found Pulse valuable for understanding customer needs. ISS expects wider adoption of Pulse to improve their operations.
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Clientshare Pulse helped EMCOR UK improve customer feedback collection and account visibility. Before Pulse, feedback was inconsistent and mostly verbal.... Now, EMCOR UK uses Pulse and PowerBI dashboards for real-time insights and better customer engagement. The team can act quickly on feedback, improving NPS and customer satisfaction. Pulse supports both large and small accounts, making customer relationships stronger.
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Clientshare Pulse helped OCS get better feedback from customers after QBRs. The platform gave OCS more clear and useful data... than before. OCS used this feedback to improve contracts and align their business strategy. The account management team found it easier to show success and make business improvements. Clientshare Pulse made customer meetings more structured and focused on results.
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Clientshare Pulse helped ABM reach a 98% customer retention rate. The tool gives ABM real-time client feedback every day. Leaders... use this data to talk with teams and respond fast to customer needs. ABM calls Clientshare Pulse an amazing tool for understanding and improving customer experience. The platform supports customer feedback management and retention in facilities management.
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Clientshare Pulse helped EMCOR UK improve customer relationships. Before Pulse, feedback was inconsistent and mostly verbal. With Pulse, EMCOR UK... collects real-time feedback and shares it across teams. This gives a clear view of account health and helps make better decisions. The integration with PowerBI lets them analyze customer data more deeply. EMCOR UK now responds faster to customer needs and shows how satisfaction and NPS improve over time.
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Clientshare Pulse helped ISS Facility Services roll out across their government sector. The tool made it easy for the managing... director to see customer feedback from many accounts. ISS used Pulse to spot where they were doing well and where they had challenges. Templates in the tool helped busy account managers make quality QBRs faster. ISS hopes this will increase adoption of Pulse across the company.
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Clientshare Pulse helped DOC Cleaning improve client communication and feedback. Before Pulse, DOC Cleaning struggled with low survey response rates... and less face-to-face contact after COVID-19. Pulse let them monitor client sentiment, generate reports, and keep strong relationships. The platform increased response rates and gave leaders more visibility. DOC Cleaning now uses Pulse to support business growth and keep clients satisfied.
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Clientshare Pulse helped Compass Group reach all its clients and collect accurate feedback. The tool made it easy to send... surveys and understand client opinions on performance. The new version improved how Compass Group runs quarterly business reviews. Compass Group looks forward to working more with Clientshare.
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Clientshare Pulse helped Compass Group improve client retention. The tool gave clear data on risk and performance. It made it... easy for leaders to see how the business was doing. Compass Group used Pulse to track clients and keep business. The company valued Clientshare's quick response to feedback and looks forward to using Pulse 2.0 to improve client conversations.
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Clientshare helped Carlisle Support Services improve client communication and transparency. Carlisle used Clientshare to share live performance data and business... reviews with clients. The platform integrated with PowerBI to deliver real-time data. Carlisle also used Clientshare to standardise internal messaging to over 3,000 staff. The solution made service governance more efficient and freed up managers to focus on business growth.
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Clientshare helps Andron FM measure client satisfaction across all key accounts. Andron FM uses the platform's analytics to track satisfaction... and engagement. The tool supports collaboration and communication at every staff level. Andron FM manages over 900 facilities with 2,500 employees. The company delivers tailored solutions for diverse client needs.
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Clientshare Pulse helps Flagship Facility Services improve client communication. Before using Pulse, Flagship had no digital way to track meetings... or feedback. Now, they use Pulse to document weekly reviews, gather client scores, and respond quickly to feedback. The platform gives better visibility into team activity and ensures all actions are tracked. Flagship now gets more consistent feedback and can show progress to new stakeholders.
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Pulse helps OCS save time and effort in business reviews. The tool replaces manual email processes for gathering and sharing... client feedback. OCS finds Pulse much easier to use than their old way. The company plans to roll out Pulse across their entire business. This change improves efficiency and client communication.
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Clientshare Pulse helped Ricoh manage feedback for their top 100 global customers. Teams found Pulse easy to use and liked... its simple design. The tool made it easy to collect CSAT feedback and NPS scores. New features like templating were especially helpful for mid-segment customers. Ricoh saw strong positive feedback from their teams after using Pulse.
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Clientshare Pulse helped ABM improve customer engagement and service quality. ABM used Pulse to track real-time customer sentiment and stakeholder... engagement. 87% of ABM’s Business & Industry division revenue is now managed through Pulse. The tool gave ABM instant access to customer feedback, helping them respond quickly and make better decisions. Pulse also helped ABM align internal teams and improve customer retention and growth.
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Clientshare's Pulse platform is now used by 1 in 3 FTSE100 companies for Quarterly Business Reviews (QBRs), helping B2B suppliers reduce churn and identify growth opportunities. Telefnica Tech reported... a 5% decrease in churn using Pulse, highlighting its effectiveness.
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Clientshare achieved over 120% year-over-year growth in the logistics sector in 2024, driven by global contracts with leading enterprises. The company's Business... Review platform, Pulse, also saw a 65% overall growth, with significant performance in logistics and facilities management sectors.
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Clientshare's QBR platform, Pulse, is now used by over half of the FTSE 100 companies and a third of the S&P 500, marking significant growth in the logistics, FM, and BPO sectors.

Clientshare reports a 128% year-on-year growth in the logistics market for its Business Reviews tool, Pulse, as it begins Q3. This growth highlights... the increasing adoption of Clientshare's platform in the logistics sector.
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