Real-World Case Studies and Customer Success Stories with Clientshare Pulse

Pulse helps SEKO Logistics keep clients updated with regular reviews and feedback. SEKO uses Pulse to gather NPS scores and... act quickly on client input. The tool is now a key selling point in tenders and sales talks. SEKO shows clients they care and take immediate action. Pulse adds significant value to SEKO's client relationships.
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Clientshare Pulse helps Menzies Distribution collect customer feedback automatically. Before, they could not do this easily. Now, they track client... scores over time and act fast on issues. Pulse opens new ways to talk with clients and see feedback. This helps Menzies show value and find ways to grow accounts.
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Clientshare Pulse helps CEVA Logistics spot client accounts at risk and stop churn. Before, the team struggled to measure customer... satisfaction and often learned about problems too late. Now, they use Clientshare to standardize business reviews and collect feedback. This gives them more control and helps them find accounts that need extra care or are ready to grow. The platform makes account management easier and improves client relationships.
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Clientshare Pulse helped Compass Group cut tender renewals by over 85%. The platform improved client feedback and opened new communication... channels. Compass Group used to get low response rates from annual surveys. With Clientshare, more clients now respond and share feedback. Leadership can spot at-risk accounts and act fast to prevent churn. The business review workflow delivers consistent, data-driven reports to clients.
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Clientshare Pulse helped CH&CO improve their Quarterly Business Reviews. Before, their process was unstructured and relied on in-person visits. With... Pulse, they now get structured client feedback and alerts for both positive and negative responses. This lets them act fast to fix problems and reward teams. Pulse also helps managers see account health and find new growth opportunities. CH&CO uses the platform to build stronger, data-driven client relationships.
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Clientshare Pulse helps Xerox see the value they give to clients. The tool lets Xerox compare their view with client... feedback. This helps them build stronger relationships and find new business. Teams feel good when clients notice their work. Using Pulse leads to better client retention and more business opportunities.
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Clientshare Pulse helped Telefónica Tech make business reviews more consistent. Before, each Delivery Manager used different slides, so leaders had... little insight into client health. Pulse gave everyone the same data and feedback, making it easy to track success and improve client satisfaction. Senior leaders used Pulse dashboards to find new growth areas. After 9 months, Telefónica Tech saw a 15% increase in cross-selling and a 5% drop in churn rate.
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Clientshare helped PMP Recruitment standardise service delivery and improve client communication. PMP used Clientshare to track and log all client... reporting, giving leadership live metrics and visibility. The platform made key operational data securely available to clients. PMP grew stakeholder communities within accounts by 35% since using Clientshare. The solution helped PMP retain several critical client accounts since its launch.
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Clientshare Pulse helped Guidant Global improve client engagement and communication. Guidant faced challenges managing relationships with many stakeholders during rapid... growth. They used Clientshare to standardize account management and deliver regular business reviews. Integrating PowerBI enabled real-time data sharing. Since 2016, Guidant achieved a 95% contract retention rate and increased credibility with clients.
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Clientshare Pulse helped National Express Transport Solutions get better visibility over client feedback. They wanted more consistent and reliable data... across their client accounts. The platform gave them a structured process for communication and delivery. It helped them see the health of their client relationships and spot areas for improvement. They believe it will help them build stronger client relationships.
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Clientshare helped CH&CO improve client retention in a competitive hospitality market. CH&CO used to have unorganized, one-way client communication. With... Clientshare, they now share management information, track business reviews, and log achievements for all accounts. The platform made it easy to keep every client informed and engaged. During the COVID-19 shutdown, Clientshare enabled digital updates for all venues. CH&CO credits Clientshare for supporting their growth and helping them enter the Sunday Times Top Track 250 league table.
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Clientshare Pulse helped Go Inspire fix their inconsistent Quarterly Business Review process. The platform made reviews more structured and transparent.... Teams now track feedback and follow up quickly. Customers noticed better reviews and liked the sustainability feature. Go Inspire uses Pulse to share industry insights and segment customer feedback. This improved client relationships and service quality.
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Clientshare Pulse helped Compass Group improve client feedback and access new data-driven insights. The team used Pulse to respond quickly... to client requests, making meetings more valuable. QBRs became more effective with better action tracking. Compass Group saw real benefits in customer relationship management and feedback collection.
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Clientshare Pulse helped OCS get better feedback from customers after QBRs. The platform gave OCS more clear and useful data... than before. OCS used this feedback to improve contracts and align their business strategy. The account management team found it easier to show success and make business improvements. Clientshare Pulse made customer meetings more structured and focused on results.
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Clientshare Pulse helped ABM reach a 98% customer retention rate. The tool gives ABM real-time client feedback every day. Leaders... use this data to talk with teams and respond fast to customer needs. ABM calls Clientshare Pulse an amazing tool for understanding and improving customer experience. The platform supports customer feedback management and retention in facilities management.
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Clientshare Pulse helped Ricoh manage feedback for their top 100 global customers. Teams found Pulse easy to use and liked... its simple design. The tool made it easy to collect CSAT feedback and NPS scores. New features like templating were especially helpful for mid-segment customers. Ricoh saw strong positive feedback from their teams after using Pulse.
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Pulse helps OCS save time and effort in business reviews. The tool replaces manual email processes for gathering and sharing... client feedback. OCS finds Pulse much easier to use than their old way. The company plans to roll out Pulse across their entire business. This change improves efficiency and client communication.
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Clientshare Pulse helped ISS Facility Services roll out across their government sector. The tool made it easy for the managing... director to see customer feedback from many accounts. ISS used Pulse to spot where they were doing well and where they had challenges. Templates in the tool helped busy account managers make quality QBRs faster. ISS hopes this will increase adoption of Pulse across the company.
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Clientshare Pulse helps Flagship Facility Services improve client communication. Before using Pulse, Flagship had no digital way to track meetings... or feedback. Now, they use Pulse to document weekly reviews, gather client scores, and respond quickly to feedback. The platform gives better visibility into team activity and ensures all actions are tracked. Flagship now gets more consistent feedback and can show progress to new stakeholders.
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Clientshare Pulse helped EMCOR UK improve customer relationships. Before Pulse, feedback was inconsistent and mostly verbal. With Pulse, EMCOR UK... collects real-time feedback and shares it across teams. This gives a clear view of account health and helps make better decisions. The integration with PowerBI lets them analyze customer data more deeply. EMCOR UK now responds faster to customer needs and shows how satisfaction and NPS improve over time.
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Clientshare Pulse helped DOC Cleaning improve client communication and feedback. Before Pulse, DOC Cleaning struggled with low survey response rates... and less face-to-face contact after COVID-19. Pulse let them monitor client sentiment, generate reports, and keep strong relationships. The platform increased response rates and gave leaders more visibility. DOC Cleaning now uses Pulse to support business growth and keep clients satisfied.
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Clientshare Pulse helped Compass Group reach all its clients and collect accurate feedback. The tool made it easy to send... surveys and understand client opinions on performance. The new version improved how Compass Group runs quarterly business reviews. Compass Group looks forward to working more with Clientshare.
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Clientshare Pulse helped Compass Group improve client retention. The tool gave clear data on risk and performance. It made it... easy for leaders to see how the business was doing. Compass Group used Pulse to track clients and keep business. The company valued Clientshare's quick response to feedback and looks forward to using Pulse 2.0 to improve client conversations.
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Clientshare helped Carlisle Support Services improve client communication and transparency. Carlisle used Clientshare to share live performance data and business... reviews with clients. The platform integrated with PowerBI to deliver real-time data. Carlisle also used Clientshare to standardise internal messaging to over 3,000 staff. The solution made service governance more efficient and freed up managers to focus on business growth.
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Clientshare helps Andron FM measure client satisfaction across all key accounts. Andron FM uses the platform's analytics to track satisfaction... and engagement. The tool supports collaboration and communication at every staff level. Andron FM manages over 900 facilities with 2,500 employees. The company delivers tailored solutions for diverse client needs.
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Clientshare Pulse helped ABM improve customer engagement and service quality. ABM used Pulse to track real-time customer sentiment and stakeholder... engagement. 87% of ABM’s Business & Industry division revenue is now managed through Pulse. The tool gave ABM instant access to customer feedback, helping them respond quickly and make better decisions. Pulse also helped ABM align internal teams and improve customer retention and growth.
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