Overview: GoSurvey and Customer Thermometer as Customer Feedback Management Category solutions.

GoSurvey and Customer Thermometer both offer customer feedback management solutions but cater to different needs. GoSurvey excels in social media analytics and offline channels, making it suitable for large enterprises in Food & Beverages and Research industries. Customer Thermometer focuses on collecting feedback and helpdesk management, with strong support for telecommunications and human resources sectors. Both products offer robust support, but Customer Thermometer stands out with higher emphasis on customer satisfaction and integrations.

GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.

Customer Thermometer: Customer-thermometer offers an email-based customer satisfaction survey app with high response rates. Feedback is collected directly from email inboxes to prevent customer loss.

GoSurvey and Customer Thermometer: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

GoSurvey shines in collecting feedback and social media analytics, focusing on lead capturing and market research for operational efficiency. read more →

Customer Thermometer excels in feedback collection and helpdesk management, supporting communication and net promoter score measurement effortlessly. read more →

Business Goals

GoSurvey aids in improving customer satisfaction and acquiring customers through detailed analytics and engaging surveys. read more →

Customer Thermometer boosts customer satisfaction and lifetime value, with a focus on scaling best practices and improving ROI. read more →

Core Features

GoSurvey offers custom reports and analytics, enabling integration and secure data management for robust feedback analysis. read more →

Customer Thermometer's standout features are its AI-powered functionalities and compliance, providing seamless integration and data import. read more →

Vendor Support

GoSurvey provides 24/7 support, focusing on phone and minimal email support to ensure reliable assistance. read more →

Customer Thermometer offers extensive 24/7 support, emphasizing email and chat options for efficient customer interaction. read more →

Segments and Industries

GoSurvey is popular among large enterprises, serving sectors like Food & Beverages and Research prominently. read more →

Customer Thermometer sees strong use in telecommunications and HR, catering to enterprises and large markets effectively. read more →

Operational Alignment

GoSurvey is integrated into offline and promotional channels, aligning with large-scale enterprise operations. read more →

Customer Thermometer fits well in email and social media channels, ideal for enterprises seeking dynamic customer interactions. read more →