Overview: Freshservice and RaiseATicket as Help Desk Category solutions.
Freshservice and RaiseATicket both offer solutions within the Help Desk category, each catering to different needs. Freshservice excels in integration and custom reporting, making it suitable for enterprises aiming for comprehensive service management. RaiseATicket, however, is more tailored for smaller setups and emphasizes basic helpdesk management. Freshservice's wide support channels and suitability for large enterprises reflect its broader application scope, whereas RaiseATicket appeals to smaller businesses needing straightforward tools.
Freshservice: Freshservice offers AI-powered IT service management that is both intelligent and easy to use. Designed for enterprise-level operations, it minimizes complexity.
RaiseATicket: Raiseaticket offers a 100% free helpdesk to support customer tickets and requests. Features improve user experience across multiple channels.
Freshservice and RaiseATicket: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Freshservice offers helpdesk management, knowledge management, and workflow management, catering to enterprises needing these structured processes. read more →
RaiseATicket features helpdesk and engagement management, focusing on straightforward operations for smaller businesses. read more →
Business Goals
Freshservice helps to enhance customer relationships and acquire customers, aligning with large-scale operations to improve communications and practices. read more →
RaiseATicket supports goals like enhancing customer relationships and scaling best practices, suited for businesses looking to improve stakeholder engagement. read more →
Core Features
Freshservice includes integration, custom reports, and data import, beneficial for enterprises focusing on data-driven insights. read more →
RaiseATicket offers training and onboarding, and data import, addressing the needs of small businesses needing simple reporting and insights. read more →
Vendor Support
Freshservice provides 24/7 support, phone, chat, and email support, offering comprehensive assistance for varied user preferences. read more →
RaiseATicket offers 24/7 support and training sessions, suiting businesses with straightforward needs. read more →
Segments and Industries
Freshservice is used widely by large enterprises and IT and software industries, suited for expansive and complex operational needs. read more →
RaiseATicket is favored by small enterprises and IT services, reflecting its appeal to tight-knit, manageable setups. read more →
Operational Alignment
Freshservice fits seamlessly into large enterprise environments needing precise and varied help desk capabilities. read more →
RaiseATicket aligns with small business operations, focusing on simplicity in email and web-based interactions. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Freshservice in Action: Unique Use Cases
How can Freshservice optimize your Helpdesk Management Workflow?
How does Freshservice address your Knowledge Management Challenges?
What makes Freshservice ideal for Workflow Management?
Why is Freshservice the best choice for Customer Feedback Management?
RaiseATicket in Action: Unique Use Cases
How efficiently Does RaiseATicket manage your Engagement Management?
How does RaiseATicket address your Training & Onboarding Challenges?
How does RaiseATicket address your Collaboration Challenges?
Integrations
Few Freshservice Integrations
News
Latest Freshservice News
Freshworks Reports First Quarter 2025 Results
Freshworks Inc. announced its first quarter 2025 financial results, reporting a 19% year-over-year revenue increase to $196.3 million. The company achieved a 30% operating cash flow margin and a 28% adjusted free cash flow margin. Non-GAAP income from operations rose to $46.4 million, highlighting continued demand for Freshworks' AI-driven customer and employee service solutions.
