Comparison Summary
This comparison report of Freshdesk Messaging vs. Smartsupp is based on a specific set of business needs and context. The comparison uses 3548 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshdesk Messaging and Smartsupp
Freshdesk Messaging, Smartsupp, Olark, Userlike, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshdesk Messaging covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.
Smartsupp focuses on Contact List Management with Website, Engagement Management with Chat, Rating And Review Management with Offline, Helpdesk Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Freshdesk Messaging
Focus area
Freshdesk Messaging is better than Smartsupp for
Software Failure Risk
About
Messaging platform that makes chat easy for today's digital customers
Smartsupp: Free Live Chat for Websites | Online Chat Support
Age
2010
Financials
SERIES H
SEED
Business Need
Total Processes
(we found evidences for)
73
21
Total Goals
(we found evidences for)
16
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve brand engagement
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Improve ROI
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Improve efficiency
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Enter new markets internationally or locally
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Build brand awareness
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Grow market share
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Launch new products
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Shorten ramp up time
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Reduce bounce
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Improve visibility
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Improve digital and social presence
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Increase customer life time value
- See 13 more
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Increase sales & revenue
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Scale best practices
- See 2 more
Top Channels
Channels Used
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chat
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website
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video
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offline
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mobile
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e-mail
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phone calls
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trade shows
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mobile app
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events
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user generated content
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blogs
- See 9 more
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chat
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website
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video
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offline
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mobile
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e-mail
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phone calls
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trade shows
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mobile app
-
events
-
user generated content
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blogs
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
