Comparison Summary
This comparison report of Freshdesk Contact Center vs. Smart PBX is based on a specific set of business needs and context. The comparison uses 1782 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshdesk Contact Center and Smart PBX
Freshdesk Contact Center, Smart PBX, Dialpad Ai Contact Center, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshdesk Contact Center covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Communication Management with Phone Calls, etc.
Smart PBX focuses on Sales Call Management with Phone Calls, Collaboration with Video, Conference Call Management with Offline, Communication Management with Text SMS, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Freshdesk Contact Center
Focus area
Freshdesk Contact Center is better than Smart PBX for
Software Failure Risk
About
Contact Center software on the cloud · Integrate with phone and chat
Smart PBX | Virtual Phone System | Smart Choice US
Age
2010
Financials
SERIES H
PRIVATE
Business Need
Total Processes
(we found evidences for)
43
20
Total Goals
(we found evidences for)
7
1
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve internal communications
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Improve stakeholder relations
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Launch new products
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Improve ROI
- See 4 more
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Improve internal communications
Top Channels
Channels Used
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phone calls
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offline
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video
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text SMS
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events
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trade shows
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e-mail
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on premises
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website
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chat
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mass media
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television
- See 9 more
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phone calls
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offline
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video
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text SMS
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events
-
trade shows
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e-mail
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on premises
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website
-
chat
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mass media
-
television
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
