Overview: Freshdesk Contact Center and eVoice as Contact Center Software Category solutions.
Freshdesk Contact Center excels in helpdesk and sales call management, aligning with improving customer relations and internal communications. It supports primarily through phone, fitting large enterprises, and offers extensive vendor support. eVoice, while featuring conference and contract management for enhancing customer relations and increasing sales, targets primarily the accounting and non-profit sectors. It's more about gaining customers through diverse channels like events and trade shows, with robust vendor support.
Freshdesk Contact Center: Freshdesk Contact Center offers a customizable cloud PBX system that eliminates the need for phone hardware. It features advanced routing, voice bots, and integrates with leading CRM tools.
eVoice: eVoice offers virtual phone numbers and systems for businesses. Features include a free number, call routing, and auto attendant.
Freshdesk Contact Center and eVoice: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Freshdesk Contact Center supports helpdesk management and tracking communications, tailoring to smooth customer interactions. read more →
eVoice facilitates conference and contract management, focusing on organizational collaboration and sales activities. read more →
Business Goals
Freshdesk Contact Center assists in enhancing customer relationships and acquiring new customers through sales call management. read more →
eVoice aims to acquire customers and increase brand awareness, making it a fit for those focused on market expansion. read more →
Core Features
Key features of Freshdesk Contact Center include data export and custom reports, supporting large-scale data operations. read more →
eVoice offers ease of data import and security features, catering to organizations looking for straightforward, secure operations. read more →
Vendor Support
Freshdesk Contact Center offers 24/7 support with phone and chat options, appealing to enterprises needing constant support. read more →
eVoice also provides 24/7 support, tailored towards users requiring reliable support structures. read more →
Segments and Industries
Freshdesk Contact Center is predominantly used by large enterprises in IT, showcasing its ability to manage complex environments. read more →
eVoice's primary users are in accounting and non-profit sectors, reflecting its suitability for structured communications and brand activities. read more →
Operational Alignment
Freshdesk Contact Center integrates into large enterprises' workflows, primarily leveraging phone channels for communication. read more →
eVoice aligns with businesses participating in events and trade shows, using versatile channels for interactive marketing strategies. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Freshdesk Contact Center in Action: Unique Use Cases
How can Freshdesk Contact Center optimize your Helpdesk Management Workflow?
How does Freshdesk Contact Center facilitate Engagement Management?
How does Freshdesk Contact Center address your Communication Management Challenges?
How can Freshdesk Contact Center enhance your Contact List Management process?
eVoice in Action: Unique Use Cases
How can eVoice enhance your Conference Call Management process?
How does eVoice address your Collaboration Challenges?
Why is eVoice the best choice for Advertisement?
News
Latest Freshdesk Contact Center News
Freshworks Reports First Quarter 2025 Results
Freshworks Inc. announced its first quarter 2025 financial results, reporting a 19% year-over-year revenue increase to $196.3 million. The company achieved a 30% operating cash flow margin and a 28% adjusted free cash flow margin. Non-GAAP income from operations rose to $46.4 million, highlighting continued demand for Freshworks' AI-driven customer and employee service solutions.
