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Compare Freshdesk Contact Center vs 8x8 Business Phone

Failure Risk Guidance Security Report ?

Failure Risk for Freshdesk Contact Center medium Failure Risk for 8x8 Business Phone medium
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Comparison Summary

For Freshdesk Contact Center vs 8x8 Business Phone comparison, Our AI algorithm looked at 2781 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Freshdesk Contact Center and 8x8 Business Phone to solve their respective business needs.

Pros and cons of Freshdesk Contact Center and 8x8 Business Phone

Freshdesk Contact Center is more suited to businesses that require Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls where as 8x8 Business Phone is focused towards Sales Call Management with Phone Calls and Collaboration with Phone Calls .

logo Freshdesk Contact Center

Focus area

Software Failure Risk

  • medium

logo 8x8 Business Phone

Focus area

Software Failure Risk

  • medium

About

Contact Center software on the cloud · Integrate with phone and chat

Powerful cloud business phone system with mobility, reliability and collaboration

Age

2010

Financials

SERIES H

IPO

Business Need

Total Processes
(we found evidences for)

43

35

Total Goals
(we found evidences for)

7

6

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (101)

Read Reviews (51)

sales call management

Read Reviews (89)

Read Reviews (134)

call recording

Read Reviews (60)

Read Reviews (97)

call analytics

Read Reviews (8)

Read Reviews (3)

call searching

Read Reviews (2)

Read Reviews (0)

engagement management

Read Reviews (38)

Read Reviews (2)

engaging and following up

Read Reviews (19)

Read Reviews (1)

communication management

Read Reviews (36)

Read Reviews (33)

tracking & monitoring communications

Read Reviews (32)

Read Reviews (20)

sending & publishing communications

Read Reviews (1)

Read Reviews (11)

contact list management

Read Reviews (26)

Read Reviews (16)

contacts history

Read Reviews (14)

Read Reviews (8)

social media management

Read Reviews (12)

Read Reviews (8)

social media analytics

Read Reviews (12)

Read Reviews (8)

conference call management

Read Reviews (10)

Read Reviews (47)

training & onboarding

Read Reviews (5)

Read Reviews (7)

generation of new leads

Read Reviews (4)

Read Reviews (0)

sales review & feedback

Read Reviews (3)

Read Reviews (0)

workflow management

Read Reviews (3)

Read Reviews (4)

customer feedback management

Read Reviews (2)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

contract management

Read Reviews (0)

Read Reviews (6)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (9)

contract management

Read Reviews (0)

Read Reviews (6)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

revenue cycle management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve ROI

  • See 4 more

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve visibility

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • video

  • e-mail

  • chat

  • mobile

  • omnichannel

  • mobile app

  • on premises

  • support groups

  • promotions

  • Skype

  • text SMS

  • See 12 more

  • phone calls

  • offline

  • events

  • trade shows

  • video

  • e-mail

  • chat

  • mobile

  • omnichannel

  • mobile app

  • on premises

  • support groups

  • promotions

  • Skype

  • text SMS

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting