Falcon.io (now Brandwatch Social Media Management) and Thryv, An In-Depth Comparison 2026

Comparison Summary

Falcon.io (now Brandwatch Social Media Management): Falconio-Now-Brandwatch's Social Media Management offers tools for discovering, attracting, and engaging customers. It supports teams and regions in effective social media management.

Thryv: Thryv provides software to help local businesses manage essential functions like CRM, marketing, and payment processing. It integrates contact management, appointment booking, and social media scheduling.

This comparison report of Falcon.io (now Brandwatch Social Media Management) vs. Thryv is based on a specific set of business needs and context. The comparison uses 7377 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Falcon.io (now Brandwatch Social Media Management) and Thryv

Falcon.io (now Brandwatch Social Media Management), Sprinklr Core, Khoros social media management, etc., belong to a category of solutions that help Social Media Marketing, whereas Thryv, Vendasta Platform, OptifiNow, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Falcon.io (now Brandwatch Social Media Management) covers Social Media Management with Social Media, Communication Management with Social Media, Engagement Management with Social Media, Content Management with Social Media, etc.

Thryv focuses on Social Media Management with Social Media, Communication Management with Social Media, Content Management with Social Media, Engagement Management with Website, etc.

"Handling social with several clunky, disparate tools was a nightmare. Now that we have Falcon, we have so much more time in the day to focus on creating great content instead of toggling between social tools. " - Emily Zangari

"Running my business has become easier now that we have one platform that can handle multiple things " - Jerry Laird

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Falcon.io (now Brandwatch Social Media Management) and Thryv: Best activities based on customer satisfaction


Falcon.io (now Brandwatch Social Media Management) in Action: Unique Activities

Why is Falcon.io (now Brandwatch Social Media Management) the best choice for Social Media Management?
Falconio Now Brandwatch Social Media Management offers robust capabilities for managing social media engagement, publishing, content management, reporting, and social listening across multiple platforms. It enables efficient scheduling, editing, and publishing of posts, including Instagram Stories and campaigns, while tracking specific campaigns. This tool saves time by consolidating multiple social media management functions in one location. nFalconio Now Brandwatch Social Media Management's limitations include complexity for global analysis and reporting.
"...I like the way Falcon deals with copying posts among different social networks, it's easy and intuitive...." Peer review by Marcello C.
What Are the key features of Falcon.io (now Brandwatch Social Media Management) for Communication Management?
The tool offers social media management capabilities including scheduling, publishing, engagement, and analytics for various platforms. It also features social media listening and customer data management. The tool lacks the ability to schedule posts to Instagram and Pinterest.
"...It offers an excellent publishing funnel, dynamic community management functionality, valuable audience, trends, and keyword insights, and advanced analytics...." Peer review by Gabrielle M., Marketing and Advertising
Why is Falcon.io (now Brandwatch Social Media Management) the best choice for Engagement Management?
Falcon.io offers social media management tools for listening, engagement, publishing, and analytics. It enables users to track campaigns, manage customer interactions, and gather data on user engagement. However, the mobile application lacks features and functionality.
"...I particularly appreciate the Engage area of the platform that shows me only Unread messages across all my client social channels...." Peer review by Jenni D., Marketing and Advertising
How does Falcon.io (now Brandwatch Social Media Management) address your Content Management Challenges?
The software provides a centralized platform for planning, managing, and tracking content creation and distribution across multiple channels. It offers features for scheduling, publishing, and analyzing content performance across various social media platforms. However, the software occasionally experiences publishing errors and limitations in integrating external content management systems.
"...Falcon.io is currently being used by the content marketing team and customer service to coordinate and publish content on Facebook, Instagram, Twitter and to respond to direct messages from customers...." Peer review by Joseph C, Branding Manager, Internet
What solutions does Falcon.io (now Brandwatch Social Media Management) provide for Collaboration?
The platform enables efficient team collaboration and promotes brand consistency across various touchpoints and business units. nIt facilitates easy collaboration on social media campaigns and offers a content calendar for planning, creating, and scheduling content.nThe platform's collaborative nature might present some challenges initially, but becomes easier with user familiarity.
"...Falcon offers an easy way for teams to collaborate and build transparency around their content schedule and the way they engage their fans...." Peer review by Chris R., Real Estate

Thryv in Action: Unique Activities

How does Thryv address your Contact List Management Challenges?
Thryv provides a comprehensive contact management system that includes customer data storage, lead nurturing through scheduled communications, and data analytics for customer insights. The platform allows users to manage contacts, schedule appointments, and interact with leads via email blasts. Thryv's contact list management capabilities are limited by occasional difficulties with uploading client information.
"...Businesses can then communicate with contacts and customers through text (SMS) and email, all from one dashboard...." Peer review

Top Processes

Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.

Evidences indicate better relative satisfaction


social media management

engaging on social media

scheduling post to social media

social media analytics

monitoring social media

managing social media account


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


searching for content



social media marketing


campaign management

campaign monitoring

campaign analytics


helpdesk management


workflow management



touchpoint management


channel management



training & onboarding


sales document management

proposal & quote management

contract management




competitive intelligence



sales review & feedback


lead qualification


calendar management


conversion management


customer feedback management

measuring customer satisfaction



international marketing




loyalty management

customise loyalty program



performance management


rating and review management


segmentation and targeting



contact list management


knowledge management



generation of new leads


reputation management


sales call management


lifetime value management



relationship management



conference call management


billing and invoice management


Top Goals

Goals Achieved

  • Improve digital and social presence

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve brand engagement

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Grow market share

  • Improve visibility

  • Increase sales & revenue

  • Increase customer life time value

  • See 11 more
  • Improve digital and social presence

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve consistency

  • See 8 more

Business Setting

Falcon.io (now Brandwatch Social Media Management) Thryv
Peer score 4.2 4.1
Peer insights 5312 2065
Top industries
Marketing And Advertising 34.0%
Education 18.0%
Internet 14.0%
Consumer Services 23.0%
Construction 19.0%
Accounting 16.0%
SMB and Mid-Market 62.0% 98.0%
Enterprise 38.0% 2.0%
Pricing Falcon.io (now Brandwatch Social Media Management)

News

Latest Falcon.io (now Brandwatch Social Media Management) news

Brandwatch Expands APAC Data Coverage to Strengthen Global Insight for Marketers

Brandwatch has expanded its data coverage in the Asia-Pacific (APAC) region, enhancing its global insights for marketers. This expansion aims to provide marketers with more comprehensive data to inform their strategies and improve decision-making.

22/04/2026 - source

Latest Thryv news

Thryv to Sell Print Directories Business to Carolwood for $142 Million

Thryv Holdings, Inc. has agreed to sell its print directories business to Carolwood L.P. for $142 million, marking a strategic shift towards AI-powered software services. The sale, expected to close in Q4 2026, will help Thryv reduce debt and focus on its Growth Platform for local service businesses. Thryv will continue providing certain services post-sale to ensure operational continuity.

13/09/2026 - source