Falcon.io (now Brandwatch Social Media Management) Overview

Falconio-Now-Brandwatch's Social Media Management offers tools for discovering, attracting, and engaging customers. It supports teams and regions in effective social media management.

Use Cases

Customers recommend Social Media Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Falcon.io (now Brandwatch Social Media Management).

Other use cases:

  • Content Management
  • Collaboration
  • Social Media Marketing
  • Campaign Management
  • Helpdesk Management
  • Workflow Management
  • Advertisement
See all use cases See less use cases

Business Priorities

Improve Digital And Social Presence and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Falcon.io (now Brandwatch Social Media Management).

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Improve Brand Engagement
  • Improve Internal Communications
  • Scale Best Practices
  • Launch New Products
  • Grow Market Share
  • Improve Visibility
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Falcon.io (now Brandwatch Social Media Management) Use-Cases and Business Priorities: Customer Satisfaction Data

Falcon.io (now Brandwatch Social Media Management) works with different mediums / channels such as Social Media.

Falcon.io (now Brandwatch Social Media Management)'s features include Personalization, Dashboard, Alerts: Popups & Notifications, etc. and Falcon.io (now Brandwatch Social Media Management) support capabilities include Phone Support, Email Support, Chat Support, etc. also Falcon.io (now Brandwatch Social Media Management) analytics capabilities include Analytics, and Custom Reports.

Reviews

"When schools closed because of COVID-19, we quintupled our social output on 5-6 channels. It was hard work with multiple moving parts, and we couldn’t have pulled it off without Falcon." - Stephanie Yamkovenko

Peer review evidence (same sources as the product rating summary)

"...And, as the company scales, managing the brand s social media accounts has become increasingly complicated...." Case Study Gorillas
"...However, publications will not be published frequently because creativity will not meet a specific requirement of a social platform...." Peer review by Joseph C, Branding Manager, Internet
"...That I can keep taps on all my local pages, how they perform and iif the engage timely,...." Peer review by Tine S, Social Media Channel Manager

Falcon.io (now Brandwatch Social Media Management), Renderforest Video, Walls.io, Statusbrew, Eclincher social media management, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Falcon.io (now Brandwatch Social Media Management)

Top Industries

  • Marketing and Advertising
  • Education
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Falcon.io (now Brandwatch Social Media Management) is popular in Marketing And Advertising, Education, and Internet and is widely used by Mid Market, Small Business, and Enterprise.

Falcon.io (now Brandwatch Social Media Management) Customer wins, Customer success stories, Case studies

What benefits does Falcon.io (now Brandwatch Social Media Management) offer for Social Media Management?

How does Falcon.io (now Brandwatch Social Media Management) address your Communication Management Challenges?

What solutions does Falcon.io (now Brandwatch Social Media Management) provide for Engagement Management?

How efficiently Does Falcon.io (now Brandwatch Social Media Management) manage your Content Management?

How efficiently Does Falcon.io (now Brandwatch Social Media Management) manage your Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Falcon.io (now Brandwatch Social Media Management) solved their Social Media Marketing needs. Cuspera uses 5312 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Falcon.io (now Brandwatch Social Media Management) testimonial

Stephanie Yamkovenko

Senior Manager of Social Media Marketing

Khan Academy

When schools closed because of COVID-19, we quintupled our social output on 5-6 channels. It was hard work with multiple moving parts, and we couldn’t have pulled it off without Falcon. Testimonial By Stephanie Yamkovenko
Falcon.io (now Brandwatch Social Media Management) testimonial

Emily Zangari

Director of Digital Content and Strategy

UConn

Handling social with several clunky, disparate tools was a nightmare. Now that we have Falcon, we have so much more time in the day to focus on creating great content instead of toggling between social tools. Testimonial By Emily Zangari
CUSTOMERS TESTIMONIALS
Falcon.io (now Brandwatch Social Media Management) testimonial

Stephanie Yamkovenko

Senior Manager of Social Media Marketing

Khan Academy

When schools closed because of COVID-19, we quintupled our social output on 5-6 channels. It was hard work with multiple moving parts, and we couldn’t have pulled it off without Falcon. Testimonial By Stephanie Yamkovenko
Falcon.io (now Brandwatch Social Media Management) testimonial

Emily Zangari

Director of Digital Content and Strategy

UConn

Handling social with several clunky, disparate tools was a nightmare. Now that we have Falcon, we have so much more time in the day to focus on creating great content instead of toggling between social tools. Testimonial By Emily Zangari

Cision - Information Services - Large

Chicago, USA

Cision's three-person social media team manages over 2,500 annual inquiries and 30+ monthly content approvals using Brandwatch. They unified all social media activities for both Cision and Brandwatch... in one platform. The team set up approval workflows and real-time dashboards to streamline content reviews and reporting. With Brandwatch, they improved response times, scaled content creation, and increased visibility in AI-driven search results. Their strategy now links social media metrics directly to business goals, proving ROI to leadership.

Automated Creative - Marketing And Advertising - Small

London, UK

Brandwatch helped Automated Creative run a campaign for Durex in Southeast Asia. The team used social listening to analyze conversations in six languages. They created 225 ad variants based on real i...nsights about intimacy. The campaign got four times more CRM sign-ups than expected. Cost per acquisition was 286% lower than the benchmark. Click-through rate was three times higher than past Durex campaigns.

VR-NetWorld - Marketing And Advertising - Medium

Düsseldorf, Germany

Brandwatch Vizia helped VR-NetWorld monitor brand sentiment and detect trends for banks in the BWGV network. The agency used live dashboards to track social conversations, competitor mentions, and ke...y topics in real time. Automated reports replaced outdated PDF summaries, saving significant time. Banks accessed up-to-date insights on customer sentiment, industry trends, and competitor activity. This enabled faster, more informed decisions for regional banks in Germany.

Veganz - Food & Beverages - Medium

Berlin, Germany

Brandwatch Consumer Research helped Veganz, a leading vegan food brand in Germany, understand market trends and consumer sentiment. After a major rebranding, Veganz used social listening to track cam...paign impact and audience reactions. The analysis showed a 22% increase in positive brand mentions during a key campaign. Insights from Brandwatch guided marketing decisions and helped Veganz address criticism after going public. Continuous monitoring supports Veganz in staying ahead in the competitive food market.

The Body Shop - Retail - Large

London, UK

Brandwatch helps The Body Shop track online conversations and measure brand mentions. The team uses social listening to monitor campaigns, products, and reputation. Brandwatch alerts help spot risks ...and trends early. Insights from Brandwatch guide marketing, product launches, and sustainability efforts. The Body Shop accelerated its refill program after seeing strong online demand.

Spinnin' Records - Entertainment - Medium

Amsterdam, Netherlands

Brandwatch Consumer Research helped Spinnin' Records spot emerging artists early by centralizing social listening across TikTok, Reddit, and Instagram. The label moved from gut-based decisions to dat...a-driven insights, identifying viral moments and shaping campaigns before tracks are released. Spinnin' Records now invests marketing budgets with confidence and understands fan conversations that predict streaming success. Social listening guides artist discovery, campaign planning, and audience development strategies.

Brandwatch: Social Media Monitoring

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Falcon.io (now Brandwatch Social Media Management)

What is Falcon.io (now Brandwatch Social Media Management)?

Falcon.io (now Brandwatch Social Media Management) is a social media marketing tool targeted toward medium and enterprise customers to plan their social media engagements and enhance their customer experience.

It helps you publish content across channels with consistent brand quality and approval workflow. It helps you manage all community engagements from one common inbox and plan automated ad campaigns.

It helps you track social media trends, and brand perception and derive sentiment analysis to plan your social media campaigns. It provides your dynamic real-time insights across. It gives a better view of your target audience with individual profile cards built using their social activity and also aggregates audience discussing a particular topic or sharing hashtags for better segmentation for targeted ad campaigns.

What is Falcon.io (now Brandwatch Social Media Management) used for?

Falcon.io (now Brandwatch Social Media Management) is a Social Media Marketing Software mainly used by its customers to Improve Digital And Social Presence and Enhance Customer Relationships by Social Media Management, Communication Management and Engagement Management .

What are the top features of Falcon.io (now Brandwatch Social Media Management)?

Personalization, Dashboard and Alerts: popups & Notifications are some of the top features of Falcon.io (now Brandwatch Social Media Management).

Who uses Falcon.io (now Brandwatch Social Media Management)?

Falcon.io (now Brandwatch Social Media Management) is used by Marketing And Advertising, Education and Internet among other industries.

What are Falcon.io (now Brandwatch Social Media Management) alternatives?

Renderforest Video, Walls.Io, Statusbrew and Eclincher Social Media Management are popular alternatives for Falcon.io (now Brandwatch Social Media Management).

Where is Falcon.io (now Brandwatch Social Media Management) located?

Falcon.io (now Brandwatch Social Media Management) is headquartered at 1st Floor Sovereign House Church Street Brighton BN1 1UJ.
lightning

Peers used Falcon.io (now Brandwatch Social Media Management) for social media management and communication management

Falcon.io (now Brandwatch Social Media Management) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.82/5

Read Reviews (4)
Analytics

3.99/5

Read Reviews (313)
Custom Reports

3.75/5

Read Reviews (776)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.82/5

Read Reviews (4)
Analytics

3.99/5

Read Reviews (313)
Custom Reports

3.75/5

Read Reviews (776)

Software Failure Risk Guidance

?

for Falcon.io (now Brandwatch Social Media Management)

Overall Risk Meter

Low Medium High

Top Failure Risks for Falcon.io (now Brandwatch Social Media Management)

Brandwatch News

Product

Brandwatch Expands APAC Data Coverage to Strengthen Global Insight for Marketers

Brandwatch has expanded its data coverage in the Asia-Pacific (APAC) region, enhancing its global insights for marketers. This expansion aims to provide marketers with more comprehensive data to inform their strategies and improve decision-making.

Partnership

Brandwatch and Blackbird.AI Consortium Selected by NATO to Deliver ...

Brandwatch and Blackbird.AI have been selected by NATO to provide an advanced Information Environment Assessment Capability. This AI-enabled solution will enhance NATO's ability to monitor and analyze complex information environments, supporting strategic communications and decision-making. The consortium, including Cision and partners, will deliver tools for media monitoring, sentiment analysis, and trend detection to counter disinformation and harmful narratives.

Product

Brandwatch Strengthens AI Leadership with Deeper Insights and Expanded ...

Brandwatch has unveiled new AI-powered features within its Iris AI platform, enhancing data exploration and workflow efficiency for marketers. The updates include a quick AI chat assistant, AI dashboards, and expanded data coverage across platforms like Threads, YouTube, and TikTok. These innovations aim to provide deeper insights and broader coverage, helping brands make smarter decisions and accelerate growth.

Executive

Brandwatch names global president | News | Research Live

Brandwatch has appointed Channing Ferrer as its global president, promoting him from his previous role as chief business officer. Ferrer will lead Brandwatch's business strategy and growth initiatives. Additionally, Matt Tippets has been named chief product and technology officer, and several other senior leadership roles have been filled to drive growth and innovation.

Brandwatch Profile

Company Name

Brandwatch

Company Website

https://www.brandwatch.com/

Year Founded

2005

HQ Location

1st Floor Sovereign House Church Street Brighton BN1 1UJ

Employees

1001-5000

Social

Financials

SERIES C