Khoros social media management Overview

Khoros-marketing enables enterprises to build strong customer relationships on social media. The platform helps scale brands, measure performance, and manage risks.

Use Cases

Customers recommend Social Media Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Khoros social media management.

Other use cases:

  • Content Management
  • Campaign Management
  • Social Media Marketing
  • Workflow Management
  • Training & Onboarding
  • Collaboration
  • Public Relations
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Business Priorities

Improve Digital And Social Presence and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Khoros social media management.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Build Brand Awareness
  • Acquire Customers
  • Scale Best Practices
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Improve Efficiency
  • Increase Sales & Revenue
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Khoros social media management Use-Cases and Business Priorities: Customer Satisfaction Data

Khoros social media management works with different mediums / channels such as Social Media.

Khoros social media management's features include Dashboard, Gamification, Personalization, etc. and Khoros social media management support capabilities include Email Support, Chat Support, Phone Support, etc. also Khoros social media management analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year." - Mary Devine

Khoros social media management, Renderforest Video, Walls.io, Statusbrew, Eclincher social media management, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Khoros social media management

Top Industries

  • Marketing and Advertising
  • Retail
  • Consumer Services

Popular in

  • Large Enterprise
  • Mid Market
  • Enterprise

Khoros social media management is popular in Marketing And Advertising, Retail, and Consumer Services and is widely used by Large Enterprise, Mid Market, and Enterprise.

Khoros social media management Customer wins, Customer success stories, Case studies

What solutions does Khoros social media management provide for Social Media Management?

What Are the key features of Khoros social media management for Communication Management?

How does Khoros social media management address your Engagement Management Challenges?

What benefits does Khoros social media management offer for Content Management?

How can Khoros social media management enhance your Campaign Management process?

11 buyers and buying teams have used Cuspera to assess how well Khoros social media management solved their Social Media Marketing needs. Cuspera uses 3598 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Khoros social media management testimonial

Mary Devine

Director of Brand Services

AAA

We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine
Khoros social media management testimonial

Darren Jones

Senior Social Media Manager

Post Office

Having our agencies use Khoros during the campaign gave us a safety net — all replies went through to us, via Khoros, for approval, before getting published — and everything was more efficient. Testimonial By Darren Jones
Khoros social media management testimonial

Julie Gu-Scallen

Director of Audience Development

Hagerty

Working with the Khoros team and platform enables us to effectively engage car enthusiasts on social edia and attract new members to our brand. Testimonial By Julie Gu-Scallen
CUSTOMERS TESTIMONIALS
Khoros social media management testimonial

Mary Devine

Director of Brand Services

AAA

We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. Testimonial By Mary Devine
Khoros social media management testimonial

Darren Jones

Senior Social Media Manager

Post Office

Having our agencies use Khoros during the campaign gave us a safety net — all replies went through to us, via Khoros, for approval, before getting published — and everything was more efficient. Testimonial By Darren Jones
Khoros social media management testimonial

Julie Gu-Scallen

Director of Audience Development

Hagerty

Working with the Khoros team and platform enables us to effectively engage car enthusiasts on social edia and attract new members to our brand. Testimonial By Julie Gu-Scallen

Schneider Electric - Energy - energy

Khoros Community helped Schneider Electric improve customer support and engagement. Schneider Electric used Khoros to build a digital platform for collaboration and self-service. Their community saw ...20,000 unique visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers and partners saved time and engaged more with the brand.

Read on →

Microsoft - Information Technology And Services - information technology and services

Microsoft used Khoros Communities to build online communities for Power BI, Power Apps, and Microsoft Flow. Their Power BI Community grew by 600% while support headcount stayed flat. The community he...lped save millions of dollars in support costs and improved customer satisfaction. Now, 75% of content comes from members, making the community self-sustaining. Microsoft achieved a 90% response rate in 48 hours and a 65% solution rate. They save over $1 million in support costs each month.

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Hughesnet - Telecommunications - telecommunications

Hughesnet upgraded to Next Generation Khoros Communities to improve customer support and save costs. The new platform lets the team make changes quickly without coding or a developer. This saves time... and money for Hughesnet. The team can now send alerts to customers during outages and manage the community more easily. Early results include faster updates, cost savings, and better support for customers.

Read on →

Microsoft - Computer Software - computer software

Khoros Communities helped Microsoft shift from basic support to real customer engagement. The Microsoft Power BI Community grew by 600% after launch, but support headcount stayed the same. Peer-to-pe...er support in the community saved Microsoft millions of dollars in support costs. 75% of community content now comes from members, making it self-sustaining. Microsoft saw faster response times, higher solution rates, and happier customers. The success led to similar communities for Power Apps and Microsoft Flow, all powered by Khoros.

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Qlik - Computer Software - computer software

Khoros Community helped Qlik rebuild and relaunch their online community. Qlik moved from Jive to Khoros to support over 100,000 members. Employee participation and a new moderation framework increas...ed engagement. Qlik Community grew from 58,000 to 85,000 members in one year, surpassing their 20% growth goal. The platform improved collaboration and customer support across Qlik.

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Schneider Electric - Energy - energy

Khoros Community helped Schneider Electric connect customers, partners, and experts in the energy industry. They built a digital platform to boost engagement and support. The community saw 20,000 uni...que visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers saved time and engagement increased after moving support to chat and forums.

Read on →

Frequently Asked Questions(FAQ)

for Khoros social media management

What is Khoros social media management?

Khoros Marketing is a social media marketing platform that helps businesses organize and measure the performance of sales campaigns using actionable analytics. It enables clients to orchestrate, govern, engage, and measure integrated social marketing operations to aid with brand affinity and protection.

Khoros Marketing users can plan and manage multiple social campaigns in real-time by consolidating channels and content to connect with audiences. Teams have access to in-app chat and shared, global calendars, enabling all collaborators to be informed and involved during the campaign planning process. Content categorization enables filtering and routing using content tags, themes, and permissions so previous and active campaigns can be easily searched and located.

Khoros Marketing features include social marketing, performance metrics, configurable dashboards, intelligent insights, real-time and historical social listening data, and more. Khoros Marketing intelligence provides insights to help identify audiences, content, and markets in order to generate informed messages for timely delivery in the most effective locations. With real-time analytics, users can assess audience demographics, relevant influencers, social media trends, and top performing content so campaigns can be adjusted to respond to market changes and remain relevant and appealing.

What is Khoros social media management used for?

Khoros social media management is a Social Media Marketing Software mainly used by its customers to Improve Digital And Social Presence and Improve Brand Engagement by Social Media Management, Communication Management and Engagement Management .

What are the top features of Khoros social media management?

Dashboard, Gamification and Personalization are some of the top features of Khoros social media management.

Who uses Khoros social media management?

Khoros social media management is used by Marketing And Advertising, Retail and Consumer Services among other industries.

What are Khoros social media management alternatives?

Renderforest Video, Walls.Io, Statusbrew and Eclincher Social Media Management are popular alternatives for Khoros social media management.

Where is Khoros social media management located?

Khoros social media management is headquartered at 7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204.
lightning

Peers used Khoros social media management for social media management and communication management

Khoros social media management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.08/5

Read Reviews (3)
Analytics

4.18/5

Read Reviews (494)
Custom Reports

3.91/5

Read Reviews (605)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.08/5

Read Reviews (3)
Analytics

4.18/5

Read Reviews (494)
Custom Reports

3.91/5

Read Reviews (605)

Software Failure Risk Guidance

?

for Khoros social media management

Overall Risk Meter

Low Medium High

Top Failure Risks for Khoros social media management

Khoros, LLC News

Product

After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI

Khoros, following its acquisition by IgniteTech, has launched two AI-native platforms: Aurora AI and Iris AI. Aurora AI is a community platform that transforms customer interactions into valuable data, enhancing moderation and lifecycle management. Iris AI is a social media management engine offering real-time analytics and engagement routing in 187 languages. These platforms signify a strategic shift towards AI-driven community and social intelligence.

Product

Khoros: Unified Messaging Across All Brand Channels

Khoros has launched Iris AI, an AI-native platform to unify social media management and brand care, aiming to replace fragmented tools with a single intelligent system. This launch follows Khoros' acquisition by IgniteTech and reflects a strategic shift towards AI-driven solutions. Iris AI integrates social listening, publishing, engagement, and analytics to maintain context across customer interactions, enhancing resolution speed and accountability.

Product

Khoros Launches Aurora AI: A New Dawn for Enterprise Community

Khoros has introduced Aurora AI, a new solution aimed at enhancing enterprise community engagement. This launch signifies a strategic move to leverage artificial intelligence in improving user interaction and community management for businesses.

Product

Khoros Launches Iris AI: Your Messenger Across Every Brand Channel

Khoros has launched Iris AI, an AI-native platform that integrates social listening, publishing, engagement, and analytics into a single system. This platform aims to streamline brand care by eliminating fragmented tools and enhancing customer interaction management. Iris AI supports real-time monitoring across multiple social channels and offers AI-driven content creation and intelligent engagement routing. It is part of Khoros' AI-native customer engagement suite, alongside Aurora AI.

Khoros, LLC Profile

Company Name

Khoros, LLC

Company Website

https://khoros.com/

HQ Location

7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Employees

11-50

Social

Financials

PRIVATE