Overview: Exotel and UniTel Voice as Contact Center Software Category solutions.
Exotel positions itself as a comprehensive solution for larger industries, with a strong emphasis on call management and extensive support features. By facilitating customer relationship enhancements and revenue growth, it appeals to finance and larger enterprises. UniTel Voice, in contrast, caters to diverse industries with robust sales call management and conference capabilities, aligning with brand building and client retention goals. Its emphasis on data export and phone support suits real estate and IT-focused companies. Choice depends on prioritizing detailed analytics or diverse communication tools.
Exotel: Exotel enables intelligent customer conversations globally through voice, messaging, and video. Conversations can be crafted at scale with ease.
UniTel Voice: UniTel-Voice offers a virtual phone system for entrepreneurs. Business operations can be managed and expanded from any location.
Exotel and UniTel Voice: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Exotel shines in sales call management, call recording, and helpdesk management, catering to large businesses with a need for robust call analytics and customer interactions handling. read more →
UniTel Voice offers enhanced sales call management and call recording features. It also supports conference call and advertisement management, making it a versatile tool for sales-oriented operations. read more →
Business Goals
Exotel supports customer acquisition and relationship enhancement, focusing on increasing sales and improving internal communications. read more →
UniTel Voice aims for customer acquisition and ROI improvement, also helping build brand awareness in varied sectors. read more →
Core Features
Exotel boasts features like analytics, integration, and data export/import, addressing the needs of enterprises requiring custom reports and security compliance. read more →
UniTel Voice emphasizes data handling with extensive export/import options. It serves businesses managing sales documents and looking for compliance features. read more →
Vendor Support
Exotel provides robust 24/7 support, including phone, email, and chat support, a boon for large enterprises needing constant assistance. read more →
UniTel Voice offers phone support and around-the-clock assistance, suiting businesses with intensive communication requirements. read more →
Segments and Industries
Exotel caters predominantly to large and enterprise markets, prominently in financial services and food & beverages sectors. read more →
UniTel Voice is popular in the information technology and real estate industries, serving large enterprises and small units. read more →
Operational Alignment
Exotel aligns well with operations needing structured workflows and comprehensive communication strategies in larger setups. read more →
UniTel Voice is suited for versatile environments, offering features for various sales processes and accommodating smaller enterprise scales. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Exotel in Action: Unique Use Cases
How can Exotel enhance your Helpdesk Management process?
What benefits does Exotel offer for Communication Management?
What Are the key features of Exotel for Engagement Management?
How can Exotel enhance your Coaching process?
UniTel Voice in Action: Unique Use Cases
What makes UniTel Voice ideal for Advertisement?
How does UniTel Voice address your Conference Call Management Challenges?
Alternatives
News
Latest Exotel News
Exotel Integrates CPaaS, contact centers, and AI informs Angira Agrawal, Business Head, Exotel India & SAARC - APAC News Network
Exotel integrates CPaaS, contact centers, and AI, announced by Angira Agrawal, Business Head for India & SAARC.
