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Exotel vs eVoice: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Exotel vs. eVoice is based on a specific set of business needs and context. The comparison uses 2560 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Exotel and eVoice

Exotel, eVoice, Toky, Dialpad Ai Contact Center, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Exotel covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

eVoice focuses on Conference Call Management with Offline, Sales Call Management with Phone Calls, Sales Document Management, Collaboration with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Exotel

Focus area

Exotel is better than eVoice for

Software Failure Risk

  • low

logo eVoice

Focus area

eVoice is better than Exotel for

Software Failure Risk

  • medium

About

Cloud Communication APIs for Calls, SMS, User verifications and more

eVoice: Virtual Business Phone Numbers & Virtual Phone ...

Financials

SERIES D

M&A

Business Need

Total Processes
(we found evidences for)

50

27

Total Goals
(we found evidences for)

11

7

Top Processes

Evidences indicate better relative satisfaction


sales call management


helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up



contact list management


customer feedback management

measuring customer satisfaction


training & onboarding


products & pricelist management


social media management

social media analytics


customer case management



sales document management




generation of new leads


workflow management


conference call management


relationship management


conversion management



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 8 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Build brand awareness

  • Enter new markets internationally or locally

  • Launch new products

  • Establish thought leadership

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • website

  • point of sale

  • e-mail

  • text SMS

  • promotions

  • video

  • See 7 more
  • phone calls

  • offline

  • events

  • trade shows

  • website

  • point of sale

  • e-mail

  • text SMS

  • promotions

  • video

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting