Eloquant: Eloquant provides reliable and flexible business solutions. Customer relationships are managed and optimized effectively by their complementary services.
uContact: ucontact offers an omnichannel contact center solution to monitor and manage operations in one place. The entire operation is streamlined for efficiency and ease.
Introducing Eloquant and uContact
Eloquant, and uContact belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Eloquant covers Customer Feedback Management, Communication Management with E-Mail, Engagement Management with E-Mail, Coaching, etc.
uContact focuses on Communication Management with Social Media, Social Media Management with Social Media, Helpdesk Management with Phone Calls, Engagement Management with Social Media, etc.
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Eloquant and uContact: Best activities based on customer satisfaction
Eloquant in Action: Unique Activities
How can Eloquant optimize your Customer Feedback Management Workflow?
"...Eloquant is a SaaS software for online surveys and Feedback Management that measure customer satisfaction and collect their feedback through their preferred communication channel...." Peer review
How can Eloquant optimize your Engagement Management Workflow?
"...The Contact Center solution manages all customer interactions across all channels, to optimize team productivity and customer satisfaction...." Eloquant
uContact in Action: Unique Activities
How can uContact enhance your Communication Management process?
"...They offer dashboards with real time data, recordings of every channel interaction, listen to calls, dialer monitoring with live feed, agents performance measurements, live coaching for sales day, and many others that makes an easy task when needing to be on top of your call center performance...." Peer review by Administrator
How does uContact address your Helpdesk Management Challenges?
"...I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience...." Peer review by Ivan M., Engineer, Management Consulting
What solutions does uContact provide for Coaching?
"...Spv, coaching & collaborating. ..." Contact Center Software
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve efficiency
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Improve internal communications
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Acquire customers
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Establish thought leadership
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Enhance customer relationships
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Eloquant | uContact | |
|---|---|---|
| Peer score | 4.1 | 4.6 |
| Peer insights | 141 | 699 |
| Top industries |
Information Technology And Services 34.0%
Hospital & Health Care 15.0%
Entertainment 10.0%
|
|
| SMB and Mid-Market | 100.0% | 85.0% |
| Enterprise | 0.0% | 15.0% |
News
Latest uContact news
Net2phone Buys Integra CCS, Boosts CCaaS Play
Net2phone has acquired Integra CCS, enhancing its contact-center-as-a-service (CCaaS) capabilities. Integra CCS, a provider with operations in the Americas and Europe, offers a platform with omnichannel support and strong analytics. This acquisition aims to leverage Net2phone's global channel partner network and communications infrastructure to expand in the SMB and mid-enterprise CCaaS markets.
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