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Compare eGain vs Freshdesk Messaging

Comparison Summary

This comparison report of eGain vs. Freshdesk Messaging is based on a specific set of business needs and context. The comparison uses 5378 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing eGain and Freshdesk Messaging

eGain, Freshdesk Messaging, Genesys Live Chat, LiveHelpNow, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

eGain covers Engagement Management with Omnichannel, Knowledge Management, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.

Freshdesk Messaging focuses on Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo eGain

Focus area

eGain is better than Freshdesk Messaging for

Software Failure Risk

  • low

logo Freshdesk Messaging

Focus area

Freshdesk Messaging is better than eGain for

Software Failure Risk

  • low

About

Digital Customer Engagement Platform

Messaging platform that makes chat easy for today's digital customers

Age

1997

2010

Financials

IPO

SERIES H

Business Need

Total Processes
(we found evidences for)

76

73

Total Goals
(we found evidences for)

13

16

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


knowledge management

creating knowledge base


helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list



social media management

engaging on social media

monitoring social media

social media analytics


customer feedback management

measuring customer satisfaction



workflow management


promotion management


content management

searching for content


lifetime value management


competitive intelligence



performance management




discount management



touchpoint management


relationship management


sales call management


customer case management


loyalty management

customise loyalty program



business development



revenue cycle management


products & pricelist management


reputation management


generation of new leads


lead qualification


sales document management

contract management


training & onboarding


campaign management


rating and review management



conversion management






Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Launch new products

  • Grow market share

  • Build brand awareness

  • Increase average basket value

  • Improve consistency

  • Establish thought leadership

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve brand engagement

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Build brand awareness

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • Reduce bounce

  • Improve visibility

  • Improve digital and social presence

  • Increase customer life time value

  • See 13 more

Top Channels

Channels Used

  • chat

  • website

  • social media

  • e-mail

  • Whatsapp

  • mobile

  • phone calls

  • user generated content

  • blogs

  • mobile app

  • Facebook

  • offline

  • omnichannel

  • video

  • point of sale

  • promotions

  • games

  • display advertisement

  • Slack

  • See 16 more
  • chat

  • website

  • social media

  • e-mail

  • Whatsapp

  • mobile

  • phone calls

  • user generated content

  • blogs

  • mobile app

  • Facebook

  • offline

  • omnichannel

  • video

  • point of sale

  • promotions

  • games

  • display advertisement

  • Slack

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting