Overview: Ebsta and Koncert as Sales Engagement Category solutions.

Both Ebsta and Koncert cater to businesses in the Sales Engagement space. Ebsta excels in communication and data management with support for large-scale enterprises, making it ideal for complex industries like IT and marketing. Koncert is perfect for those focused on phone-based sales and smaller businesses, offering features like call management and robust analytics. Each has unique strengths depending on user requirements, with Ebsta leaning toward data-centric operations and Koncert thriving in communication-heavy environments.

Ebsta: Ebsta guides sales teams through effective processes, pipeline reviews, and forecast calls. Last quarter, 69% of reps missed quota.

Koncert: Koncert offers an AI Dialer Platform featuring AI Parallel and Flow Dialers. It includes agent-assisted dialing, click-to-call, and list dialing for B2B sales outreach.

Ebsta and Koncert: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Ebsta supports communication and engagement management, facilitating seamless tracking and follow-up processes for users. read more →

Koncert focuses on sales call management and engagement, supporting phone-based outreach and effective follow-up. read more →

Business Goals

Ebsta helps businesses acquire customers and enhance relationships, driving sales and improving internal communications. read more →

Koncert targets revenue increase and customer acquisition, supporting businesses looking to expand market presence and develop products. read more →

Core Features

Ebsta offers data export and import, robust integration with analytics, and custom reporting to meet varied user needs. read more →

Koncert features custom reporting, call recording, and an emphasis on AI-powered analytics, suiting smaller firms focused on detailed metrics. read more →

Vendor Support

Ebsta provides comprehensive 24/7 support, including email and phone, catering to users needing constant assistance. read more →

Koncert offers phone and 24/7 support, with limited email options, matching its clientele's communication-centric operations. read more →

Segments and Industries

Ebsta is popular in large enterprises, especially in IT and marketing sectors, reflecting its suitability for complex industries. read more →

Koncert serves small to mid-sized businesses across IT and software, ideal for firms relying on direct communication channels. read more →

Operational Alignment

Ebsta fits well into complex workflows for large enterprises, focusing on holistic data management across various channels. read more →

Koncert aligns with small business operations, specializing in phone-centric environments and sales call efficiency. read more →