Comparison Summary
This comparison report of Dixa Customer Service vs. NinjaOne (formerly NinjaRMM) is based on a specific set of business needs and context. The comparison uses 3135 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Dixa Customer Service and NinjaOne (formerly NinjaRMM)
Dixa Customer Service, NinjaOne (formerly NinjaRMM), Helpshift, Kustomer, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Dixa Customer Service covers Engagement Management, Contact List Management with E-Mail, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, etc.
NinjaOne (formerly NinjaRMM) focuses on Helpdesk Management with Phone Calls, Training & Onboarding, Sales Document Management, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Dixa Customer Service
Focus area
Dixa Customer Service is better than NinjaOne (formerly NinjaRMM) for
Software Failure Risk
About
The Customer Friendship Platform
Top rated UEM & IT Management Software
Age
2015
Financials
SERIES A
SERIES C
Business Need
Total Processes
(we found evidences for)
45
34
Total Goals
(we found evidences for)
11
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Improve brand engagement
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Improve efficiency
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Build brand awareness
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Improve visibility
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Increase customer life time value
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Increase average basket value
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Enter new markets internationally or locally
- See 8 more
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Acquire customers
-
Enhance customer relationships
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Scale best practices
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Grow market share
-
Improve efficiency
-
Increase sales & revenue
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Improve ROI
-
Enter new markets internationally or locally
- See 5 more
Top Channels
Channels Used
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phone calls
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e-mail
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channel partners
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promotions
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website
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chat
- See 3 more
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phone calls
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e-mail
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channel partners
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promotions
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website
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chat
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
