Overview: Delighted platform and GoSurvey as Customer Feedback Management Category solutions.
Delighted provides comprehensive capabilities like feedback collection and NPS measurement, ideal for information technology and large enterprises. It supports goals like customer satisfaction improvement and offers strong 24/7 support. GoSurvey, focused on social analytics and lead capture, is suited for food and beverage sectors. It aids customer satisfaction improvement and offers basic support options, catering to diverse operational scales.
Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.
GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.
Delighted platform and GoSurvey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Delighted platform supports feedback collection, NPS measurement, and helps with engagement via conversational surveys. It aligns with users seeking detailed customer interaction insights. read more →
GoSurvey emphasizes social media analytics and management, designed to capture leads and perform market research, fitting users needing robust social presence mapping. read more →
Business Goals
Delighted platform focuses on improving customer satisfaction, enhancing brand engagement, and boosting stakeholder relationships. read more →
GoSurvey aims to improve customer satisfaction and supports customer acquisition for businesses seeking market growth. read more →
Core Features
Delighted platform offers custom reports, integration options, and strong analytics capabilities. It meets the needs of users needing advanced reporting and data handling. read more →
GoSurvey provides custom reporting and analytics. It is designed for businesses with specific data import needs and integration requirements. read more →
Vendor Support
Delighted platform excels in support with 24/7 availability, email, chat, and phone support. It is ideal for enterprises looking for comprehensive assistance. read more →
GoSurvey offers 24/7 support but focuses mainly on basic contact options. This aligns with smaller operations needing essential support coverage. read more →
Segments and Industries
Delighted platform serves enterprises and large businesses, specifically in IT and software sectors. read more →
GoSurvey is tailored towards food and beverage, research, and small enterprises requiring market exploration capabilities. read more →
Operational Alignment
Delighted platform integrates well into enterprises requiring detailed customer feedback processes. read more →
GoSurvey is designed for more diverse scales, fitting businesses conducting offline and promotional channel strategies. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Delighted platform in Action: Unique Use Cases
How does Delighted platform address your Collecting Feedback Challenges?
How efficiently Does Delighted platform manage your Engaging Conversational Surveys?
What Are the key features of Delighted platform for Helpdesk Management?
GoSurvey in Action: Unique Use Cases
What makes GoSurvey ideal for Market Research?
How does GoSurvey address your Capturing Leads Challenges?
Alternatives
News
Latest Delighted platform News
Post-purchase survey questions you can ask customers after checkout
It’s crucial to survey customers at various points throughout their buying journey, especially after they make a purchase. Post-purchase surveys allow businesses to collect valuable insights about […]
The post Post-purchase survey questions you can ask customers after checkout appeared first on Delighted.
