Overview: CustomerSure and Forsta (formerly Confirmit) as Customer Feedback Management Category solutions.
CustomerSure and Forsta offer distinct capabilities in the Customer Feedback Management category. CustomerSure excels in feedback collection with specialized capabilities like playbook creation and helpdesk management, ideal for industries such as Oil & Energy. Its features focus on reports and integration, supported by unmatched 24/7 assistance. Forsta emphasizes market research and feedback collection, suitable for diverse industries like Research and IT. Strong analytics and comprehensive support ensure its suitability for enterprises of all scales, aiding in customer acquisition and market expansion.
CustomerSure: Customersure provides comprehensive tools for a top-tier Voice of the Customer program. Everything needed for success is included.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
CustomerSure and Forsta (formerly Confirmit): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
CustomerSure enables collecting feedback, measuring net promoter scores, and managing helpdesk activities. It's well-suited for industries needing structured feedback processes. read more →
Forsta advances market research and manages customer feedback across multiple channels, ideal for keen analysis and customer engagement workflows. read more →
Business Goals
With CustomerSure, businesses can improve customer satisfaction and scale effective practices. It supports strategic industry-specific growth. read more →
Forsta helps in improving customer satisfaction and acquiring new customers. It allows reaching new markets, enhancing strategic business expansion. read more →
Core Features
CustomerSure offers custom reports, data import/export capabilities, and integration. Tailored analytics and privacy compliance enhance user trust. read more →
Forsta provides detailed analytics, comprehensive reports, and data capabilities. Its AI-powered tools and data migration ease assist in market analysis and decision-making. read more →
Vendor Support
CustomerSure distinguishes itself by offering robust 24/7 support along with other channels, ensuring constant user assistance. read more →
Forsta offers 24/7 support complemented by multiple support channels, facilitating ease of use for complex requirements. read more →
Segments and Industries
CustomerSure mainly caters to large enterprises, particularly in Oil & Energy and Food & Beverages. read more →
Forsta serves a diverse range of customers, including enterprises across Research, Consulting, and IT sectors. read more →
Operational Alignment
CustomerSure helps integrate customer feedback into enterprise workflows, making it suitable for industries needing consistency. read more →
Forsta aligns with diverse operational scales, offering flexibility for enterprises handling varied and complex research needs. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
CustomerSure in Action: Unique Use Cases
What Are the key features of CustomerSure for Collecting Feedback?
How efficiently Does CustomerSure manage your Engaging Conversational Surveys?
What makes CustomerSure ideal for Playbook Creation?
Forsta (formerly Confirmit) in Action: Unique Use Cases
What solutions does Forsta (formerly Confirmit) provide for Market Research?
Why is Forsta (formerly Confirmit) the best choice for Campaign Management?
Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
How can Forsta (formerly Confirmit) optimize your Social Media Management Workflow?