Overview: ConnectWise Suite and BigHand as Business Intelligence Category solutions.
ConnectWise Suite and BigHand cater to different niches within business intelligence solutions. ConnectWise Suite excels in sales and document management, making it favorable for industries like IT and network security, while offering comprehensive support options. BigHand, with its strong analytics and social media management, suits legal services and larger enterprises, focusing on competitive intelligence and customer feedback.
ConnectWise Suite: Connectwise-suite offers comprehensive IT management for MSPs under one platform. Features include remote access, RMM, PSA, BDR, NOC, SOC, and SIEM.
BigHand: Iridium Technology is now BigHand, encompassing Iridium BI, Intellistat, Steere, and SmartTime products. More details can be found here.
ConnectWise Suite and BigHand: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
ConnectWise Suite supports sales document, proposal, and helpdesk management, aligning well with operational needs in these areas. read more →
BigHand emphasizes competitive intelligence and social media management, aiding in insightful decision-making for enterprises. read more →
Business Goals
ConnectWise Suite facilitates acquiring customers and scaling best practices, directly supporting sales and revenue growth. read more →
BigHand helps in acquiring customers and increasing revenue, while also supporting the launch of new products. read more →
Core Features
ConnectWise Suite provides strong integration and custom reporting features, which meet diverse user needs in data management. read more →
BigHand stands out with its robust analytics and ease of data import/export that cater to enterprises demanding detailed insights. read more →
Vendor Support
ConnectWise Suite offers extensive 24/7 support options including email, chat, and phone, reflecting its commitment to customer service. read more →
BigHand offers solid 24/7 support mainly through phone, indicating reliability for enterprise clients with complex requirements. read more →
Segments and Industries
ConnectWise Suite is predominantly used in IT services, wholesale, and transportation, showcasing its suitability for these sectors. read more →
BigHand is favored by legal services and larger enterprises, highlighting its appeal to industries needing precise analytics. read more →
Operational Alignment
ConnectWise Suite integrates smoothly into workflows of IT-centric industries, supporting on-premises and offline operations. read more →
BigHand fits well with enterprises and legal firms, focusing on efficient email and offline communication channels. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
ConnectWise Suite in Action: Unique Use Cases
How can ConnectWise Suite optimize your Helpdesk Management Workflow?
How does ConnectWise Suite facilitate Engagement Management?
BigHand in Action: Unique Use Cases
How does BigHand address your Competitive Intelligence Challenges?
How does BigHand address your Collaboration Challenges?
Why is BigHand the best choice for Products & Pricelist Management?
News
Latest ConnectWise Suite News
ConnectWise Further Strengthens Leadership Team with Two New Appointments
ConnectWise has strengthened its leadership team by appointing two new executives.
Latest BigHand News
Epiq and BigHand Partner to Launch New Integrated Business - GlobeNewswire
BigHand and Epiq have partnered to launch an integrated business transformation solution for law firms and legal departments, combining BigHand Workflow Management with Epiq Connect via API integration to streamline outsourced business services and enhance workflow efficiency and reporting.
