ConnectWise Suite Overview

Connectwise-suite offers comprehensive IT management for MSPs under one platform. Features include remote access, RMM, PSA, BDR, NOC, SOC, and SIEM.

Use Cases

Customers recommend Proposal & Quote Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using ConnectWise Suite.

Other use cases:

  • Collaboration
  • Contract Management
  • Competitive Intelligence
  • Workflow Management
  • Business Development
  • Cross Selling
  • Products & Pricelist Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Suite.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Visibility
  • Improve Stakeholder Relations
  • Shorten Ramp Up Time
  • Establish Thought Leadership
See all business priorities See less business priorities

ConnectWise Suite Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Suite works with different mediums / channels such as Offline. and On Premises.

ConnectWise Suite's features include Ticketing, Templates, Alerts: Popups & Notifications, etc. and ConnectWise Suite support capabilities include 24/7 Support, Email Support, Chat Support, etc. also ConnectWise Suite analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...From business management to RMM, remote support, and even tools for quotes, proposals, and cloud storage solutions, ConnectWise was the solution Breakwater was seeking...." Case Study Breakwater IT
"...Remote Management Helps Support 11 Locations...." Case Study Keller Logistics Group
"...Automation helps us to not only streamline some business processes and drive efficiencies but has helped us also deliver greater customer engagement consistency and customer experience says Calvert...." Case Study Calvert Technologies

ConnectWise Suite, CARTO Platform, Hevo, Hyland, Skyvia Platform, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Suite

Top Industries

  • Information Technology and Services
  • Wholesale
  • Transportation/Trucking/Railroad

Popular in

ConnectWise Suite is popular in Information Technology And Services, Wholesale, and Transportation/Trucking/Railroad and is widely used by

ConnectWise Suite Customer wins, Customer success stories, Case studies

How efficiently Does ConnectWise Suite manage your Proposal & Quote Management?

What makes ConnectWise Suite ideal for Helpdesk Management?

What makes ConnectWise Suite ideal for Engagement Management?

How efficiently Does ConnectWise Suite manage your Collaboration?

11 buyers and buying teams have used Cuspera to assess how well ConnectWise Suite solved their Business Intelligence needs. Cuspera uses 645 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

 

Starport Managed Services - IT Services - Medium

The Reactive Support Era Is Over: ConnectWise ...

USA

ConnectWise has launched its new platform, the ConnectWise Platform, which integrates AI into service operations for MSPs. Starport Managed Services, a customer, has adopted ConnectWise AI Agents, re...sulting in significant improvements in service desk efficiency, including a 25% reduction in average ticket time and a 40% decrease in resolution time. This platform shift aims to transition MSPs from reactive support to predictive IT operations.

Read on →
 

Global Technology Distribution Council

ConnectWise Expands EMEA Leadership Presence as MSP Industry Enters the ...

ConnectWise has appointed Johannes Kamleitner to the GTDC's EMEA Vendor Advisory Council, coinciding with the launch of The ConnectWise Platform. This platform integrates PSA, RMM, cybersecurity, and... AI to enhance MSP operations. ConnectWise aims to lead the shift to AI-native services, offering EMEA partners improved automation and productivity. The platform promises significant operational efficiencies and revenue opportunities for MSPs.

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ZLan Partners - Information Technology And Services - Small

Chicago, USA

ConnectWise helped ZLan Partners grow revenue by 30-35% year-over-year. ZLan used ConnectWise Command for remote monitoring and management, and ConnectWise Recover for backup and disaster recovery. T...he platform reduced alert noise, improved backup speed, and cut labor costs. ZLan gained faster disaster recovery and better customer data availability. ConnectWise’s NOC team provided 24/7 support, helping ZLan deliver high-quality service and expand its client base.

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Worldband - Information Technology And Services - Small

Massachusetts, USA

ConnectWise helped Worldband, a Massachusetts-based MSP, overcome security and efficiency challenges. The company unified its operations with ConnectWise, integrating ScreenConnect for secure remote ...access and ConnectWise PSA for cloud-based ticketing. Worldband automated cloud migrations, achieving zero downtime and reducing on-prem customers to less than 10%. Revenue grew by 120% and the team expanded to nearly 20 employees. Security improved with privileged access controls and upcoming SIEM adoption promises even stronger protection.

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Worldband - Information Technology And Services - Small

Massachusetts, USA

ConnectWise RMM helped Worldband cut onboarding time by 80%. The MSP grew from 1,500 to 2,800 endpoints in two years without raising ticket volume. Automation replaced manual installs, saving hours p...er client and improving billing accuracy. Proactive monitoring and remote access let the team resolve issues faster and support clients across multiple states. Standardized environments reduced support calls and boosted client satisfaction.

Read more →
 

Workplace IT Management - Information Technology And Services - Small

Sioux Falls, USA

ConnectWise IT Nation events helped Workplace IT Management overcome challenges in keeping up with IT trends. By attending these events, they accessed educational sessions on cybersecurity, AI, sales..., and service delivery. They learned new strategies and best practices, which improved their operations and business growth. Networking at the events led to valuable partnerships and a stronger sense of community. Workplace IT credits IT Nation for boosting their service delivery and growth.

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Frequently Asked Questions (FAQ)

What buyers ask before choosing ConnectWise Suite

What is ConnectWise Suite?

ConnectWise Suite is a Business Management Software that enables to create efficiencies in all areas of business by delivering the products and services needed and providing a complete view of every aspect of business from a single platform.

ConnectWise Suite offers speed and performance, endless scalability and service delivery flexibility, access to the industry’s largest third-party ecosystem, and data unification to offer unmatched insight into business, clients, and services. It allows us to release smaller updates quickly and frequently to minimize sweeping changes across the platform.

ConnectWise Suite features include running a business more efficiently, strengthening sales and marketing, embracing the digital transformation, streamline client support, simplify finance and billing, resolve technical issues, recover critical data in no time, reinforce cybersecurity defense, and more.

What is ConnectWise Suite used for?

ConnectWise Suite is a Business Intelligence Software mainly used by its customers to Acquire Customers and Scale Best Practices by Proposal & Quote Management, Helpdesk Management and Engagement Management .

What are the top features of ConnectWise Suite?

Ticketing, Templates and Alerts: popups & Notifications are some of the top features of ConnectWise Suite.

Who uses ConnectWise Suite?

ConnectWise Suite is used by Information Technology And Services, Wholesale and Transportation/Trucking/Railroad among other industries.

What are ConnectWise Suite alternatives?

CARTO Platform, Hevo, Hyland and Skyvia Platform are popular alternatives for ConnectWise Suite.

Where is ConnectWise Suite located?

ConnectWise Suite is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.
lightning

Peers used ConnectWise Suite for proposal & quote management and helpdesk management

ConnectWise Suite Competitors

ConnectWise Suite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.12/5 ★

Read Reviews (63)
Analytics

4.06/5 ★

Read Reviews (28)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.12/5 ★

Read Reviews (63)
Analytics

4.06/5 ★

Read Reviews (28)

ConnectWise Suite Integrations

ConnectWise Suite integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.15/5 ★

Read Reviews (33)
Data Export

3.90/5 ★

Read Reviews (7)

Few API Integrations for ConnectWise Suite

Leanplum

4.15 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Owler

4.11 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PDF-XChange

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Objective ECM

4.17 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Sendoso

4.56 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for ConnectWise Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Suite

ConnectWise, LLC News

Product

ConnectWise warns of new ScreenConnect flaw without patch - BleepingComputer

ConnectWise has identified a vulnerability in its ScreenConnect Remote Access platform, affecting both cloud and on-premises deployments. The company has issued temporary mitigation steps to block potential attacks while working on a permanent fix. ScreenConnect is widely used by MSPs and IT departments for remote troubleshooting and system maintenance.

Read more →
Product

ConnectWise Expands x360Recover Across APAC with New Australian Data Centre and Product Enhancements - The Manila Times

ConnectWise has expanded its x360Recover solution in the APAC region with a new data center in Australia. This expansion enhances business continuity and disaster recovery capabilities by providing local data residency and reducing latency. The solution integrates with ConnectWise's platform, offering automated backup integrity testing and flexible deployment options to support diverse IT environments. The Australian data center is now available, with further expansions planned for Microsoft 365 and Google Workspace backup.

Read more →
Product

ConnectWise opens Australian data centre for x360Recover

ConnectWise has launched an Australian data centre for its x360Recover service, enhancing data residency and disaster recovery for APAC partners. The facility supports cloud, hybrid, and on-premises environments, offering SOC 2 Type II certification. New features include automated backup integrity testing and integration with ConnectWise SIEM, aimed at improving operational resilience and compliance for managed service providers and IT teams.

Read more →
Product

ConnectWise Expands x360Recover Across APAC with New Australian Data Centre and Product Enhancements

ConnectWise has expanded its x360Recover solution in the APAC region by launching a new data center in Australia. This development enhances business continuity and disaster recovery options for MSPs and IT teams, offering local data residency and reduced latency. The solution integrates with ConnectWise SIEM, improving cybersecurity and recovery workflows.

Read more →

ConnectWise, LLC Profile

Company Name

ConnectWise, LLC

Company Website

https://www.connectwise.com/

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

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Financials

M&A