ConnectWise Suite Overview

Connectwise-suite offers comprehensive IT management for MSPs under one platform. Features include remote access, RMM, PSA, BDR, NOC, SOC, and SIEM.

Use Cases

Customers recommend Proposal & Quote Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using ConnectWise Suite.

Other use cases:

  • Collaboration
  • Contract Management
  • Competitive Intelligence
  • Workflow Management
  • Business Development
  • Cross Selling
  • Products & Pricelist Management
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Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Suite.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Visibility
  • Improve Stakeholder Relations
  • Shorten Ramp Up Time
  • Establish Thought Leadership
See all business priorities See less business priorities

ConnectWise Suite Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Suite works with different mediums / channels such as Offline. and On Premises.

ConnectWise Suite's features include Ticketing, Templates, Alerts: Popups & Notifications, etc. and ConnectWise Suite support capabilities include 24/7 Support, Email Support, Chat Support, etc. also ConnectWise Suite analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...They needed an intuitive, easy-to-navigate platform that allowed them to produce quotes quickly and efficiently. ..." Case Study Globalnet IT Innovations
"...The robust IT solutions consultancy provides custom IT support, including a live and truly 24x7 helpdesk...." Case Study ACE IT Solutions
"...From receiving a better experience during the quoting process to all levels of customer engagement through the customer lifecycle...." Case Study BlueChip InfoTech

ConnectWise Suite, CARTO Platform, Hevo, Hyland, Skyvia Platform, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Suite

Top Industries

  • Information Technology and Services
  • Wholesale
  • Transportation/Trucking/Railroad

Popular in

ConnectWise Suite is popular in Information Technology And Services, Wholesale, and Transportation/Trucking/Railroad and is widely used by

ConnectWise Suite Customer wins, Customer success stories, Case studies

How can ConnectWise Suite enhance your Proposal & Quote Management process?

What solutions does ConnectWise Suite provide for Helpdesk Management?

How does ConnectWise Suite facilitate Engagement Management?

How does ConnectWise Suite address your Collaboration Challenges?

11 buyers and buying teams have used Cuspera to assess how well ConnectWise Suite solved their Business Intelligence needs. Cuspera uses 645 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

 

Global Technology Distribution Council

ConnectWise Expands EMEA Leadership Presence as MSP Industry Enters the ...

ConnectWise has appointed Johannes Kamleitner to the GTDC's EMEA Vendor Advisory Council, coinciding with the launch of The ConnectWise Platform. This platform integrates PSA, RMM, cybersecurity, and... AI to enhance MSP operations. ConnectWise aims to lead the shift to AI-native services, offering EMEA partners improved automation and productivity. The platform promises significant operational efficiencies and revenue opportunities for MSPs.

Read on →

Worldband - Information Technology And Services - Small

USA

Worldband used ScreenConnect and ConnectWise RMM to automate support and scale fast. They doubled their customer base and endpoints in two years. Onboarding time dropped by 80%, from five hours to on...e hour per client. Time to resolution was cut in half. Ticket volume stayed flat even as the business grew. Automation and proactive alerts improved service quality and saved time.

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STF Consulting - Information Technology And Services - Small

USA

ConnectWise PSA helped STF Consulting grow from $500,000 to $3 million in revenue. The company improved client retention to an average of 15 years. Automation and standardized workflows made service ...delivery faster and more consistent. Response times dropped to under three minutes. STF Consulting used ConnectWise PSA to build a scalable, service-first MSP model.

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Pro Computers - Information Technology And Services - Small

Australia

ConnectWise PSA and WisePay helped Pro Computers cut financial admin from six hours a day to just one hour a week. The MSP saved $80,000–$100,000 per year and reduced staffing needs by 1.5 FTE. Autom...ation enabled expansion from two to nine locations and supported ISO certification. Pro Computers now enjoys seamless invoice and payment processing, freeing resources for business growth.

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creativeIT - Information Technology And Services - Small

Melbourne, Australia

ConnectWise PSA and WisePay helped creativeIT fix a $5,000 monthly financial gap. The team gained daily financial visibility and cut bookkeeping hours from 20 to 8 per week. End-of-month processing d...ropped from five to three days per quarter. creativeIT saved over $26,000 in admin costs. Evolve MSP Peer Group membership gave them key business insights and supported their growth.

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CIO Landing - Information Technology And Services - Small

Northfield, USA

WisePay helped CIO Landing merge two companies by consolidating financial systems. They reduced invoicing time by 75%, from 20 hours to just five hours a month. WisePay automated payments, eliminated... paper checks, and enabled instant payments for both companies. The solution created a single source of truth for financial data. This allowed CIO Landing to scale operations and support future acquisitions.

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Frequently Asked Questions (FAQ)

What buyers ask before choosing ConnectWise Suite

What is ConnectWise Suite?

ConnectWise Suite is a Business Management Software that enables to create efficiencies in all areas of business by delivering the products and services needed and providing a complete view of every aspect of business from a single platform.

ConnectWise Suite offers speed and performance, endless scalability and service delivery flexibility, access to the industry’s largest third-party ecosystem, and data unification to offer unmatched insight into business, clients, and services. It allows us to release smaller updates quickly and frequently to minimize sweeping changes across the platform.

ConnectWise Suite features include running a business more efficiently, strengthening sales and marketing, embracing the digital transformation, streamline client support, simplify finance and billing, resolve technical issues, recover critical data in no time, reinforce cybersecurity defense, and more.

What is ConnectWise Suite used for?

ConnectWise Suite is a Business Intelligence Software mainly used by its customers to Acquire Customers and Scale Best Practices by Proposal & Quote Management, Helpdesk Management and Engagement Management .

What are the top features of ConnectWise Suite?

Ticketing, Templates and Alerts: popups & Notifications are some of the top features of ConnectWise Suite.

Who uses ConnectWise Suite?

ConnectWise Suite is used by Information Technology And Services, Wholesale and Transportation/Trucking/Railroad among other industries.

What are ConnectWise Suite alternatives?

CARTO Platform, Hevo, Hyland and Skyvia Platform are popular alternatives for ConnectWise Suite.

Where is ConnectWise Suite located?

ConnectWise Suite is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.
lightning

Peers used ConnectWise Suite for proposal & quote management and helpdesk management

ConnectWise Suite Competitors

ConnectWise Suite Features

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  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.12/5 ★

Read Reviews (63)
Analytics

4.06/5 ★

Read Reviews (28)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.12/5 ★

Read Reviews (63)
Analytics

4.06/5 ★

Read Reviews (28)

ConnectWise Suite Integrations

ConnectWise Suite integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.15/5 ★

Read Reviews (33)
Data Export

3.90/5 ★

Read Reviews (7)

Few API Integrations for ConnectWise Suite

PDF-XChange

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Sendoso

4.56 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

synthesio

4.35 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Owler

4.11 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Objective ECM

4.17 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for ConnectWise Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Suite

ConnectWise, LLC News

Partnership

ConnectWise, SentinelOne Align on Shared Strategy for MSP Security at ...

ConnectWise and SentinelOne announced a joint strategy at Black Hat 2026 to enhance managed cybersecurity for MSPs. This collaboration aims to integrate SentinelOne's AI-driven Singularity Platform with ConnectWise's managed security expertise, focusing on autonomous threat detection and response. The strategy emphasizes AI, automation, and maintaining human oversight, while supporting open ecosystems and partner choice.

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Partnership

ConnectWise and SentinelOne Announce Shared Strategy to Advance Managed ...

ConnectWise and SentinelOne have announced a shared strategy to enhance managed cybersecurity for MSPs. This collaboration integrates SentinelOne's AI-driven security capabilities with ConnectWise's managed security expertise, aiming to help MSPs address evolving threats. The partnership focuses on AI-powered threat detection and operational workflow improvements, strengthening ConnectWise's position in delivering Managed EDR services.

Read more →
Product

The Reactive Support Era Is Over: ConnectWise Platform Is Now Live ...

ConnectWise has launched the ConnectWise Platform, a comprehensive MSP System of Action designed for Predictive IT. This platform integrates AI-native operations, unifying systems like PSA, RMM, and SIEM into an intelligent execution layer. It enhances service delivery by embedding AI into workflows, improving ticket resolution and operational efficiency for MSPs and IT teams.

Read more →
Product

ConnectWise Expands MSP Leadership Presence in EMEA

ConnectWise has expanded its leadership presence in EMEA by appointing Johannes Kamleitner to the GTDC's EMEA Vendor Advisory Council. This move aligns with ConnectWise's launch of the ConnectWise Platform, which integrates PSA, RMM, cybersecurity, and AI capabilities to enhance MSP operations. The platform aims to automate workflows and improve service delivery, offering significant productivity gains for partners.

Read more →

ConnectWise, LLC Profile

Company Name

ConnectWise, LLC

Company Website

https://www.connectwise.com/

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A