ConnectWise Suite Overview

Connectwise-suite offers comprehensive IT management for MSPs under one platform. Features include remote access, RMM, PSA, BDR, NOC, SOC, and SIEM.

Use Cases

Customers recommend Proposal & Quote Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using ConnectWise Suite.

Other use cases:

  • Collaboration
  • Contract Management
  • Competitive Intelligence
  • Workflow Management
  • Business Development
  • Cross Selling
  • Products & Pricelist Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Suite.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Visibility
  • Improve Stakeholder Relations
  • Shorten Ramp Up Time
  • Establish Thought Leadership
See all business priorities See less business priorities

ConnectWise Suite Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Suite works with different mediums / channels such as Offline. and On Premises.

ConnectWise Suite's features include Ticketing, Templates, Alerts: Popups & Notifications, etc. and ConnectWise Suite support capabilities include 24/7 Support, Email Support, Chat Support, etc. also ConnectWise Suite analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Satisfied with more streamlined operations, CIT then turned to ConnectWise in their search for an integrated quoting tool...." Case Study Clark Integrated Technologies
"...The robust IT solutions consultancy provides custom IT support, including a live and truly 24x7 helpdesk...." Case Study ACE IT Solutions
"...Automation helps us to not only streamline some business processes and drive efficiencies but has helped us also deliver greater customer engagement consistency and customer experience says Calvert...." Case Study Calvert Technologies

ConnectWise Suite, CARTO Platform, Hevo, Hyland, Skyvia Platform, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Suite

Top Industries

  • Information Technology and Services
  • Wholesale
  • Transportation/Trucking/Railroad

Popular in

ConnectWise Suite is popular in Information Technology And Services, Wholesale, and Transportation/Trucking/Railroad and is widely used by

ConnectWise Suite Customer wins, Customer success stories, Case studies

Why is ConnectWise Suite the best choice for Proposal & Quote Management?

What Are the key features of ConnectWise Suite for Helpdesk Management?

What solutions does ConnectWise Suite provide for Engagement Management?

Why is ConnectWise Suite the best choice for Collaboration?

11 buyers and buying teams have used Cuspera to assess how well ConnectWise Suite solved their Business Intelligence needs. Cuspera uses 645 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

 

Global Technology Distribution Council

ConnectWise Expands EMEA Leadership Presence as MSP Industry Enters the ...

ConnectWise has appointed Johannes Kamleitner to the GTDC's EMEA Vendor Advisory Council, coinciding with the launch of The ConnectWise Platform. This platform integrates PSA, RMM, cybersecurity, and... AI to enhance MSP operations. ConnectWise aims to lead the shift to AI-native services, offering EMEA partners improved automation and productivity. The platform promises significant operational efficiencies and revenue opportunities for MSPs.

Read on →
 

Massive IT - Information Technology And Services - Small

Tampa, USA

ConnectWise Partner Program helped Massive IT speed up their go-to-market and boost cybersecurity expertise. The program provided ready-made marketing materials, sales resources, and training. Massiv...e IT launched new marketing campaigns and closed managed service agreements for cybersecurity and Microsoft services. The company saw faster time to market, stronger partner engagement, and expanded revenue growth. ConnectWise enabled Massive IT to build repeatable sales and marketing processes for lead generation.

Read more →
 

Marco Technologies - Information Technology And Services - Large

Minnesota, USA

Marco Technologies used ConnectWise Sidekick, PSA, and workflow automation to drive hyperautomation across their IT services. In 2024, they expect over 25% of support tickets to be handled by automat...ion. This shift increases IT service margins, improves invoiceability, and reduces onboarding time for new MSP customers. Marco also recaptures significant labor cost savings and boosts efficiency. Their partnership with ConnectWise supports rapid innovation and aggressive automation goals.

Read more →
 

Mangano IT - Information Technology And Services - Small

Windsor, Australia

ConnectWise helped Mangano IT, a small MSP in Windsor, Australia, scale its business without increasing headcount. Mangano IT used ConnectWise PSA, CPQ, and Automate to track time, manage projects, a...nd integrate key processes. The platform enabled better resource allocation, improved client profitability analysis, and reduced operational costs. Mangano IT leveraged data insights to enhance customer experience and increase retention. Membership in IT Nation Evolve provided valuable benchmarks and best practices for continued growth.

Read more →
 

Litzia - Information Technology And Services - Small

Bellingham, USA

Litzia used ConnectWise tools to support Community Food Co-op's growth from one to three locations. They provided co-managed IT, point-of-sale support, and consulting services. Litzia used IT Nation ...Evolve peer groups, ConnectWise Manage, and Service Leadership to keep systems stable and secure. Their work helped the co-op avoid downtime and reduce food waste. This allowed Community Food Co-op to serve more customers and plan for future expansion.

Read more →
 

ited - Information Technology And Services - Medium

Montreal, Canada

ConnectWise Asio helped ited grow from a $1 million startup to a $50 million IT services leader. ited used ConnectWise to support rapid mergers and acquisitions and streamline business operations. Th...e platform unified workflows, improved financial decisions, and increased efficiency. ited transitioned all acquired companies to ConnectWise Asio within two months. The company credits ConnectWise for driving profitability and enabling fast, scalable growth.

Read more →

Frequently Asked Questions(FAQ)

for ConnectWise Suite

What is ConnectWise Suite?

ConnectWise Suite is a Business Management Software that enables to create efficiencies in all areas of business by delivering the products and services needed and providing a complete view of every aspect of business from a single platform.

ConnectWise Suite offers speed and performance, endless scalability and service delivery flexibility, access to the industry’s largest third-party ecosystem, and data unification to offer unmatched insight into business, clients, and services. It allows us to release smaller updates quickly and frequently to minimize sweeping changes across the platform.

ConnectWise Suite features include running a business more efficiently, strengthening sales and marketing, embracing the digital transformation, streamline client support, simplify finance and billing, resolve technical issues, recover critical data in no time, reinforce cybersecurity defense, and more.

What is ConnectWise Suite used for?

ConnectWise Suite is a Business Intelligence Software mainly used by its customers to Acquire Customers and Scale Best Practices by Proposal & Quote Management, Helpdesk Management and Engagement Management .

What are the top features of ConnectWise Suite?

Ticketing, Templates and Alerts: popups & Notifications are some of the top features of ConnectWise Suite.

Who uses ConnectWise Suite?

ConnectWise Suite is used by Information Technology And Services, Wholesale and Transportation/Trucking/Railroad among other industries.

What are ConnectWise Suite alternatives?

CARTO Platform, Hevo, Hyland and Skyvia Platform are popular alternatives for ConnectWise Suite.

Where is ConnectWise Suite located?

ConnectWise Suite is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.
lightning

Peers used ConnectWise Suite for proposal & quote management and helpdesk management

ConnectWise Suite Competitors

ConnectWise Suite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.12/5 ★

Read Reviews (63)
Analytics

4.06/5 ★

Read Reviews (28)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.12/5 ★

Read Reviews (63)
Analytics

4.06/5 ★

Read Reviews (28)

ConnectWise Suite Integrations

ConnectWise Suite integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.15/5 ★

Read Reviews (33)
Data Export

3.90/5 ★

Read Reviews (7)

Few API Integrations for ConnectWise Suite

Sendoso

4.56 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PandaDoc

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Revalize

3.88 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Leanplum

4.15 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PDF-XChange

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for ConnectWise Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Suite

ConnectWise, LLC News

Product

ConnectWise Expands MSP Leadership Presence in EMEA

ConnectWise has expanded its leadership presence in EMEA by appointing Johannes Kamleitner to the GTDC's EMEA Vendor Advisory Council. This move aligns with ConnectWise's Predictive IT strategy, which integrates PSA, RMM, cybersecurity, and AI into a unified platform, enhancing MSP operations with automation and intelligence. The ConnectWise Platform is set for general availability in July.

Read more →
Product

The Buzz: ConnectWise unveils Predictive IT platform, Cavelo launches AI security analyst, and Zscaler and Radiant Logic tackle M&A access

ConnectWise has launched a new Predictive IT platform, integrating PSA, RMM, cybersecurity, automation, and AI into a unified execution layer for managed services. This platform aims to shift MSP operations from reactive to AI-native models, enhancing productivity and economic impact through AI-driven automation.

Read more →
Product

ConnectWise Dismantles Asio To Build AI-Powered MSP Platform

ConnectWise has unveiled its new AI-powered platform for managed service providers (MSPs), integrating PSA, RMM, cybersecurity, and automation into a single AI-native layer. This platform aims to transform MSPs from systems of record to systems of action, enhancing predictive IT operations and reducing ticket volumes by up to 40%. The platform will be available in North America, Europe, and Asia-Pacific by the end of June.

Read more →
Product

ConnectWise Launches Predictive Intelligence Platform to Overhaul MSP Operations

ConnectWise launched its Predictive Intelligence Platform, integrating PSA, RMM, cybersecurity, automation, and AI into a unified system for managed services. This platform aims to enhance scalability and efficiency by reducing ticket handling time by 45% and preventing 80–90% of repeat issues through AI-driven automation. The launch signifies a shift towards proactive, AI-native managed services.

Read more →

ConnectWise, LLC Profile

Company Name

ConnectWise, LLC

Company Website

https://www.connectwise.com/

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A