ConnectWise Suite Overview

Connectwise-suite offers comprehensive IT management for MSPs under one platform. Features include remote access, RMM, PSA, BDR, NOC, SOC, and SIEM.

Use Cases

Customers recommend Proposal & Quote Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using ConnectWise Suite.

Other use cases:

  • Collaboration
  • Contract Management
  • Competitive Intelligence
  • Workflow Management
  • Business Development
  • Cross Selling
  • Products & Pricelist Management
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Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Suite.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Visibility
  • Improve Stakeholder Relations
  • Shorten Ramp Up Time
  • Establish Thought Leadership
See all business priorities See less business priorities

ConnectWise Suite Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Suite works with different mediums / channels such as Offline. and On Premises.

ConnectWise Suite's features include Ticketing, Templates, Alerts: Popups & Notifications, etc. and ConnectWise Suite support capabilities include 24/7 Support, Email Support, Chat Support, etc. also ConnectWise Suite analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...ConnectWise Automate unifies network monitoring and alerting, remote control, IT asset management, software distribution and updating, antivirus management, and more...." Case Study Keller Logistics Group
"...Remote Management Helps Support 11 Locations...." Case Study Keller Logistics Group
"...Today, JNR Networks has truly adopted the If it s not in ConnectWise, it didn t happen philosophy of tracking every interaction in ConnectWise Manage...." Case Study JNR Networks

ConnectWise Suite, CARTO Platform, Hevo, Hyland, Skyvia Platform, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Suite

Top Industries

  • Information Technology and Services
  • Wholesale
  • Transportation/Trucking/Railroad

Popular in

ConnectWise Suite is popular in Information Technology And Services, Wholesale, and Transportation/Trucking/Railroad and is widely used by

ConnectWise Suite Customer wins, Customer success stories, Case studies

What Are the key features of ConnectWise Suite for Proposal & Quote Management?

What solutions does ConnectWise Suite provide for Helpdesk Management?

How can ConnectWise Suite enhance your Engagement Management process?

How does ConnectWise Suite facilitate Collaboration?

11 buyers and buying teams have used Cuspera to assess how well ConnectWise Suite solved their Business Intelligence needs. Cuspera uses 645 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

 

UDT - Information Technology And Services - Medium

Miramar, USA

UDT used IT Nation Connect to build technical skills and industry knowledge in the managed services space. The event gave UDT access to education, peer collaboration, and new vendor technologies. Ove...r 11 years, UDT grew its network and stayed aligned with MSP trends. The ConnectWise community helped UDT plan better and adapt to changes. UDT credits the event for lasting value and a stronger position in the MSP ecosystem.

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Sourcepass - Information Technology And Services - Large

New York, USA

ConnectWise helped Sourcepass cut ticket triage response times to just 90 seconds using automation. Sourcepass used ConnectWise RMM and RPA to reduce manual work and free technicians for customer-fac...ing tasks. The ConnectWise Partner Program supported marketing and events, boosting customer engagement and generating new business. Sourcepass scaled nationwide without adding headcount and improved customer satisfaction scores. The company earned MSP 501 recognition for operational excellence and growth.

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Relentless Solutions - Information Technology And Services - Small

USA

ConnectWise ScreenConnect helped Relentless Solutions address a critical security vulnerability fast. ConnectWise patched their cloud systems in under 15 minutes. This quick response built trust and ...showed ConnectWise’s reliability. Relentless Solutions uses ScreenConnect for remote support and online presentations. The tool is essential for their IT services business and client operations.

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Present - Information Technology And Services - Small

Montreal, Canada

Present used ConnectWise solutions to grow its cybersecurity business. The company switched to ConnectWise for better integration and faster response times. Present saw a 67% year-over-year revenue i...ncrease after adopting ConnectWise. The team now offers 24/7 cybersecurity monitoring and support. Clients benefit from reduced downtime and improved security. Present also increased its average contract value and gained more new clients.

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QuestingHound - Information Technology And Services - Small

Deerfield Beach, USA

ConnectWise NOC Services for x360Recover helped QuestingHound reclaim over 25 hours per week by automating manual backup checks. Before, engineers rotated daily backup reviews, causing inconsistency ...and lost time. With ConnectWise, backup monitoring became 24/7 and standardized. Escalations dropped to just one or two in six months. Engineers now focus on documentation and customer experience, while daily reports show consistent backup success.

Read more →
 

Peak Global Solutions - Information Technology And Services - Small

Boulder, USA

ConnectWise’s zofiQ AI helped Peak Global Solutions cut escalations by 20%. The company saw a 25% increase in first-touch resolutions and 30% faster onboarding. Automated triage and smarter workflows... saved the team 6–8 hours each week. Technicians gained confidence and independence, while senior engineers focused on strategic work. zofiQ became essential to Peak’s daily service desk operations.

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Frequently Asked Questions(FAQ)

for ConnectWise Suite

What is ConnectWise Suite?

ConnectWise Suite is a Business Management Software that enables to create efficiencies in all areas of business by delivering the products and services needed and providing a complete view of every aspect of business from a single platform.

ConnectWise Suite offers speed and performance, endless scalability and service delivery flexibility, access to the industry’s largest third-party ecosystem, and data unification to offer unmatched insight into business, clients, and services. It allows us to release smaller updates quickly and frequently to minimize sweeping changes across the platform.

ConnectWise Suite features include running a business more efficiently, strengthening sales and marketing, embracing the digital transformation, streamline client support, simplify finance and billing, resolve technical issues, recover critical data in no time, reinforce cybersecurity defense, and more.

What is ConnectWise Suite used for?

ConnectWise Suite is a Business Intelligence Software mainly used by its customers to Acquire Customers and Scale Best Practices by Proposal & Quote Management, Helpdesk Management and Engagement Management .

What are the top features of ConnectWise Suite?

Ticketing, Templates and Alerts: popups & Notifications are some of the top features of ConnectWise Suite.

Who uses ConnectWise Suite?

ConnectWise Suite is used by Information Technology And Services, Wholesale and Transportation/Trucking/Railroad among other industries.

What are ConnectWise Suite alternatives?

CARTO Platform, Hevo, Hyland and Skyvia Platform are popular alternatives for ConnectWise Suite.

Where is ConnectWise Suite located?

ConnectWise Suite is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.
lightning

Peers used ConnectWise Suite for proposal & quote management and helpdesk management

ConnectWise Suite Competitors

ConnectWise Suite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.12/5 ★

Read Reviews (63)
Analytics

4.06/5 ★

Read Reviews (28)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.12/5 ★

Read Reviews (63)
Analytics

4.06/5 ★

Read Reviews (28)

ConnectWise Suite Integrations

ConnectWise Suite integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.15/5 ★

Read Reviews (33)
Data Export

3.90/5 ★

Read Reviews (7)

Few API Integrations for ConnectWise Suite

Leanplum

4.15 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PandaDoc

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PDF-XChange

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

synthesio

4.35 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Objective ECM

4.17 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for ConnectWise Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Suite

ConnectWise, LLC News

Partnership

ConnectWise and IT Nation Unveil 2026 PitchIT Cohort, Expanding the Future of MSP Innovation

ConnectWise and IT Nation have announced the 20 startups selected for the 2026 PitchIT program. This initiative supports innovation in the managed service provider (MSP) industry by providing startups with mentorship, market visibility, and access to the ConnectWise ecosystem. The program aims to foster technologies that enhance MSP operations, security, and scalability. The 2026 cohort will present their solutions at IT Nation Connect Global in November.

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Product

CISA adds Microsoft, ConnectWise vulnerabilities to active exploitation catalog

CISA has added a high-severity vulnerability in ConnectWise's ScreenConnect tool to its Known Exploited Vulnerabilities catalog. This flaw, CVE-2024-1708, allows remote code execution and data tampering. It has been exploited in cyberattacks linked to North Korea and China. Federal agencies must patch this by May 12.

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Product

CISA Adds Actively Exploited ConnectWise and Windows Flaws to KEV

The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has added a path traversal vulnerability in ConnectWise ScreenConnect (CVE-2024-1708) to its Known Exploited Vulnerabilities catalog. This flaw, which allows remote code execution, was fixed in February 2024. Federal agencies must apply the necessary fixes by May 12, 2026, to secure their networks.

Read more →
Product

ConnectWise Advances AI Leadership with Agentic AI

ConnectWise has expanded its AI-powered platform, zofiQ, which enhances service delivery for managed service providers by automating workflows and reducing escalations. The platform integrates AI capabilities directly into the ConnectWise environment, improving productivity and service quality. Key features include automated ticket triage and oversight for maintaining service standards, enabling organizations to scale efficiently while maintaining control.

Read more →

ConnectWise, LLC Profile

Company Name

ConnectWise, LLC

Company Website

https://www.connectwise.com/

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A