Real-World Case Studies and Customer Success Stories with ConnectWise Suite

ConnectWise helps Mirus IT Solutions deliver strong IT support and security for SMBs. Mirus uses ConnectWise Business Management Solutions, including... PSA and CPQ, to manage services. They also use ConnectWise cybersecurity tools to protect clients. This partnership lets Mirus offer a wide range of services and stay competitive. Mirus relies on ConnectWise to keep their clients safe and their business efficient.
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ConnectWise PSA and Service Leadership, Inc. helped Advanced Network Products (ANP) fix operational chaos and improve financial stability. ANP captured... $42,000 in unrecorded billing in the first year, paying for the ConnectWise investment. Using Service Leadership Index data, ANP made ongoing improvements and exceeded EBITDA benchmarks. The company achieved a successful exit in 2023, showing the value of business management software for MSPs.
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ConnectWise PSA, RMM, Co-Managed Backup, NOC Services, MDR, and SOC Services helped Allierad manage over 90 clients and 1,500 endpoints. Allierad switched back... to ConnectWise after finding other tools lacking. They completed their first backup of 83 servers and 40 terabytes of data before a tight deadline. ConnectWise NOC Services provided 24/7 support, saving technician time and boosting productivity. Allierad saw fewer security alerts and improved client data protection.
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ConnectWise Partner Program helped Allstar Partners shift from referral-based sales to a structured marketing approach. The MSP used GlassHive to... automate marketing and boost lead generation. MDF-funded events increased client engagement and brand visibility. Training and IT Nation events kept the team updated on new tech and sales strategies. Allstar Partners became more confident in marketing and grew their business.
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IT Nation Evolve and IT Nation Grow helped Big Sur Technologies, a small IT services provider, boost its operational maturity level to 3. 7. The company...used these programs to learn about mergers, acquisitions, and growth strategies. The community and boot camp gave them tools, expert advice, and a supportive network. Big Sur Technologies now feels ready for business transitions and future growth.
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ConnectWise helped Emerge IT Solutions fix problems with cross-selling and business silos. Before, teams worked separately and used different quotes,... which caused confusion and lost revenue. There was no single place for information, so billing mistakes happened. With ConnectWise, Emerge IT Solutions made their process smoother and more consistent. They improved transparency, unified their quotes, and reduced missed revenue.
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ConnectWise Asio helped ited support a fast mergers and acquisitions strategy. ited needed an open ecosystem, new tools, and a... platform for growth. They used ConnectWise Business Management Solutions, ConnectWise Automate, and cybersecurity tools. ited built its business operations on ConnectWise Asio. This platform helped ited grow and manage technology for its clients.
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ConnectWise RMM helped Sourcepass double its managed endpoints from 15,000 to over 30,000. The company reduced manual tasks by 50%... and improved issue resolution speed by 50%. Sourcepass unified operations by consolidating multiple RMM tools, boosting technician autonomy and cross-team collaboration. The scalable platform enabled proactive support, streamlined onboarding, and set a foundation for future growth.
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IT Nation Grow helped Allevia Technology improve financial management. The CEO learned about industry standards and financial discipline. He gained... valuable connections and practical advice for long-term business growth. The event focused on knowledge sharing and community, not sales. Allevia Technology left with new insights to boost financial performance.
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IT Nation sponsorship helped Cisco boost brand visibility in the MSP community. Cisco used focused events to connect with IT... professionals and generate high-quality leads. The sponsorship created strong engagement and deeper relationships with clients. Cisco saw clear ROI through targeted exposure and business growth. The distraction-free environment made networking more effective. Cisco's experience shows IT Nation events drive results for vendors.
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ConnectWise Partner Program helped CMIT Solutions support over 170 franchise locations with event playbooks, expert speakers, and marketing resources. Franchisees launched operations... faster and improved local event attendance. Dedicated account management and training webinars boosted engagement and operational efficiency. CMIT Solutions saw measurable business growth and stronger franchisee success. IT Nation Secure events fueled innovation and motivation across the network.
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ConnectWise Partner Program helped Cybermorr LLC overcome resource constraints and management complexity. Cybermorr used ConnectWise PSA, RMM, NOC Services, SOC... Services, and GlassHive to streamline operations and improve visibility. The program's marketing support and event funding enabled Cybermorr to automate campaigns and host successful events. Cybermorr now delivers better cybersecurity services and grows its market reach. The partnership made it easier for Cybermorr to respond to customer needs and manage projects.
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ConnectWise helped Decision Digital, an Atlanta-based MSP, automate IT services and unify workflows. By joining the ConnectWise Partner Program and... using tools like GlassHive and Asio, they reduced manual tasks and improved marketing campaigns. Market Development Funds boosted their Catapult Live event, expanding reach and credibility. Staff saved time, became more effective, and enjoyed higher satisfaction.
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ConnectWise Asio helped Electronic Strategies (ESI) embed cyber insurance into their security stack. ESI partnered with SeedPod Cyber to offer... 360-degree protection for clients. The ConnectWise Invent Certified integration enabled fast quote generation and comprehensive coverage. ESI saw higher customer confidence and satisfaction. SeedPod Cyber's certification process ensured reliable, secure solutions. ESI now delivers tailored cybersecurity and insurance to over 450 companies.
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ConnectWise PSA helped GB Tech cut response times from over an hour to under 10 minutes. Same-day ticket closures jumped... from 30% to 70%. Resolution times dropped below 10 hours. Customer satisfaction now exceeds 95%. Axcient x360Recover improved backup reliability. The ConnectWise Partner Program drove growth and enterprise deals.
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ConnectWise Asio helped Mangano IT cut client onboarding time by 75%, from 60 minutes to under 15. Offboarding sped up... by 90%, now done in as little as 5 minutes. The platform enabled 100% zero-touch automation, removing manual steps and boosting auditability. Mangano IT used ConnectWise RMM bots and Azure integration for secure, scalable workflows. This modular automation framework improved service delivery and set a new standard for MSP operations.
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IT Nation Evolve™ helped Ratcliff IT overcome isolation and lack of accountability. James Ratcliff joined the peer group for support... and financial benchmarking. He gained confidence, improved decision-making, and built a culture of accountability. This led to higher productivity, better morale, and improved customer satisfaction. Ratcliff IT saw strong business and personal growth through community and knowledge sharing.
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ConnectWise Asio, including PSA, RMM, and RPA, helped San-iT cut onboarding tasks from 4-5 hours to just one hour. The platform unified... workflows, automated ticketing, and improved project communication. San-iT enhanced customer satisfaction and staff efficiency without hiring more people. Real-time updates and automation made IT support faster and more reliable. ConnectWise solutions let San-iT do more with less, boosting operational efficiency.
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Service Leadership helped Cornerstone. IT move from project-based IT to managed services. The company faced big challenges during this change,...especially after the loss of a co-founder. Service Leadership gave them access to peer groups and benchmarking tools. These tools helped Cornerstone.IT make better business decisions. As a result, they grew their managed services business and improved operations.
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ConnectWise Automate helped Guaranty Bank & Trust manage IT for nine branches with a small team. The bank's three-person IT... staff was overwhelmed by manual work. ConnectWise Automate automated IT processes and enabled remote monitoring and support. This saved the bank $100,000 a year in staffing costs. The solution also helped maintain FDIC compliance.
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Litzia uses ConnectWise IT Nation Evolve to help manage IT for Community Food Co-op. The challenge was supporting the co-op... as it grew from one small store to three large locations. Litzia provided co-managed IT, optimizing point-of-sale, refrigeration, power, and internet systems. They also offered consulting and forecasting to support the co-op's growth. ConnectWise helped Litzia deliver reliable IT services and support business expansion.
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ConnectWise helped Mangano IT, a small MSP in Windsor, Australia, move from manual processes to automated systems. Mangano IT used... ConnectWise Manage, ConnectWise Sell, and ConnectWise Automate to improve time tracking, project management, and quoting. The platform gave Mangano IT better insights into resource allocation. This enabled the company to grow at a sustainable rate and manage resources more effectively.
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ConnectWise Sidekick for PSA, Sidekick for Teams, and ConnectWise PSA helped Marco Technologies integrate new acquisitions and deepen their solutions stack. Marco used workflow... automation (Asio) to do more with fewer resources. The company improved efficiency and created better processes. Hyperautomation let Marco move fast and innovate. Marco now supports seamless business integration during mergers and acquisitions.
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ConnectWise Partner Program helped Massive IT meet rising demand for cybersecurity services. Massive IT needed to improve their sales and... marketing approach. ConnectWise became an extension of their team. This partnership created new growth opportunities. Massive IT improved their go-to-market strategy. They achieved faster results with ConnectWise.
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ConnectWise helped Present, a Canada-based MSP, scale its cybersecurity business. Present used ConnectWise business management, unified monitoring, and cybersecurity solutions.... The ConnectWise Marketplace gave Present more technology options for their clients. Present achieved a customer satisfaction rating of over 95% for three years. The partnership helped Present deliver better IT services and reduce costs for their clients.
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ConnectWise ScreenConnect helps Relentless Solutions deliver better IT services. Relentless Solutions uses ScreenConnect to improve operations and cut costs. The... tool helps them serve retail and wholesale clients across the US and Caribbean. Their team uses it to boost business processes and employee productivity. Relentless Solutions values accountability, communication, and innovation. They support hundreds of small and medium-sized companies with this solution.
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