Real-World Case Studies and Customer Success Stories with ConnectWise Suite

UDT used IT Nation Connect to build technical skills and industry knowledge in the managed services space. The event gave... UDT access to education, peer collaboration, and new vendor technologies. Over 11 years, UDT grew its network and stayed aligned with MSP trends. The ConnectWise community helped UDT plan better and adapt to changes. UDT credits the event for lasting value and a stronger position in the MSP ecosystem.
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ConnectWise helped Sourcepass cut ticket triage response times to just 90 seconds using automation. Sourcepass used ConnectWise RMM and RPA... to reduce manual work and free technicians for customer-facing tasks. The ConnectWise Partner Program supported marketing and events, boosting customer engagement and generating new business. Sourcepass scaled nationwide without adding headcount and improved customer satisfaction scores. The company earned MSP 501 recognition for operational excellence and growth.
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ConnectWise ScreenConnect helped Relentless Solutions address a critical security vulnerability fast. ConnectWise patched their cloud systems in under 15 minutes.... This quick response built trust and showed ConnectWise’s reliability. Relentless Solutions uses ScreenConnect for remote support and online presentations. The tool is essential for their IT services business and client operations.
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Present used ConnectWise solutions to grow its cybersecurity business. The company switched to ConnectWise for better integration and faster response... times. Present saw a 67% year-over-year revenue increase after adopting ConnectWise. The team now offers 24/7 cybersecurity monitoring and support. Clients benefit from reduced downtime and improved security. Present also increased its average contract value and gained more new clients.
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ConnectWise NOC Services for x360Recover helped QuestingHound reclaim over 25 hours per week by automating manual backup checks. Before, engineers rotated... daily backup reviews, causing inconsistency and lost time. With ConnectWise, backup monitoring became 24/7 and standardized. Escalations dropped to just one or two in six months. Engineers now focus on documentation and customer experience, while daily reports show consistent backup success.
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ConnectWise’s zofiQ AI helped Peak Global Solutions cut escalations by 20%. The company saw a 25% increase in first-touch resolutions... and 30% faster onboarding. Automated triage and smarter workflows saved the team 6–8 hours each week. Technicians gained confidence and independence, while senior engineers focused on strategic work. zofiQ became essential to Peak’s daily service desk operations.
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ConnectWise helped NewGen Administrative Services bring IT in-house, replacing an inefficient MSP. The platform unified ticketing, remote management, and communication... tools, reducing complexity and improving workflows. Automation, including Zoom Contact Center integration, sped up ticket creation and response times. NewGen expects to save hundreds of thousands of dollars annually and boost user satisfaction. The scalable solution supports NewGen’s growth and operational excellence.
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Mirus IT Solutions used ConnectWise to deliver managed IT and cybersecurity services to SMBs. They leveraged ConnectWise PSA, CPQ, and... MDR solutions to improve security and streamline operations. Mirus saw steady growth in monthly recurring revenue and increased margins. Networking at IT Nation events led to a £1,000,000 revenue opportunity. ConnectWise helped Mirus automate tasks and focus on customer service.
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Marco Technologies migrated its PSA system to the ConnectWise cloud platform with zero downtime. The company eliminated on-premises hardware and... maintenance costs, freeing capital for strategic projects. Automated updates reduced manual work and improved operational efficiency. Security improved with enterprise-grade cloud hosting and proactive threat management. The migration enabled scalable growth, easier compliance, and faster onboarding of new services. Marco integrated tools like Moovila, Thread, and Pia within the ConnectWise ecosystem for added flexibility.
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ConnectWise helped Decision Digital, an Atlanta-based MSP, unify IT services and automate workflows. Using ConnectWise Asio, PSA, RMM, and GlassHive,... they reduced manual tasks and improved marketing efficiency. Market Development Funds boosted their Catapult Live event, expanding reach and credibility. The ConnectWise Partner Program provided AI-driven marketing tools and high-level support, enabling faster growth and deeper community engagement.
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ConnectWise PSA helped GB Tech cut response times from over an hour to under 10 minutes. Same-day ticket closures rose... from 30% to 70%. Resolution times dropped from days to under 10 hours. Customer satisfaction now exceeds 95%. The ConnectWise Partner Program fueled 400% growth and unlocked enterprise deals. Axcient x360Recover improved backup reliability and disaster recovery.
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IT Nation Evolve helped Ratcliff IT overcome isolation and decision-making challenges. The peer group community provided support, financial benchmarking, and... accountability. James Ratcliff gained confidence, improved business processes, and fostered a culture of accountability. Employee morale and customer satisfaction increased. Ratcliff IT saw significant business and personal transformation through community engagement.
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Electronic Strategies (ESI) used the ConnectWise Asio platform and SeedPod Cyber to embed cyber insurance into their security stack. ESI needed to... offer 360-degree protection and integrate cyber insurance for resilience. The ConnectWise Invent Certified integration let ESI generate quotes quickly and provide comprehensive coverage. This partnership boosted customer confidence and satisfaction. ESI now delivers tailored cybersecurity solutions with a smooth claims process and strong community support.
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ConnectWise RMM helped Sourcepass double its managed endpoints from 15,000 to over 30,000. The company reduced manual tasks by 50%... and improved issue resolution speed by half. Sourcepass unified its IT operations by consolidating multiple RMM tools into one platform. Automation and real-time data empowered technicians and boosted morale. Cross-department collaboration increased, building a scalable, future-ready support model.
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Cisco used IT Nation sponsorship to reach more managed service providers. The company wanted better brand visibility and more leads.... By choosing IT Nation, Cisco got focused access to MSPs and a vendor-friendly event. This led to stronger relationships and more high-quality leads. Cisco saw clear value in sponsorship for community engagement and business growth.
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San-iT used ConnectWise Asio, RMM, RPA, and PSA to fix slow onboarding and poor customer communication. They automated ticket summaries,... cutting task time from 4-5 hours to just one hour. The new system improved project management, streamlined workflows, and boosted customer satisfaction. San-iT kept service levels high even after losing staff, thanks to automation. Real-time updates and a unified workflow made clients feel informed and valued.
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ConnectWise Asio helped Mangano IT achieve 100% zero-touch automation for MSP service delivery. The company reduced client employee onboarding time... by 75%, from 60 minutes to under 15, and offboarding by 90%, down to 5 minutes. Modular workflows and reusable bots streamlined onboarding, offboarding, and other IT tasks. Secure integrations with Azure and third-party tools improved auditability and consistency. Mangano IT now delivers faster, more reliable managed services across hybrid and cloud environments.
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ConnectWise Partner Program helped Cybermorr, a Sacramento-based cybersecurity firm, overcome resource and communication challenges. Cybermorr used ConnectWise PSA, RMM, and... SOC services to streamline operations and improve visibility. The partnership enabled faster response to customer issues and better project tracking. ConnectWise marketing support and GlassHive automation boosted Cybermorr’s outreach. Event funding and expert-led sessions helped Cybermorr grow its market presence.
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ConnectWise Partner Program helped CMIT Solutions support over 170 franchise locations with event playbooks, expert speakers, and marketing resources. Franchisees launched operations... faster and improved local event attendance. Dedicated account management and training webinars boosted engagement and operational efficiency. CMIT Solutions saw measurable business growth and stronger franchisee success. IT Nation Secure events fueled innovation and motivation across the network.
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ConnectWise helped Decision Digital, an Atlanta-based MSP, automate IT services and unify workflows. By joining the ConnectWise Partner Program and... using tools like GlassHive and Asio, they reduced manual tasks and improved marketing campaigns. Market Development Funds boosted their Catapult Live event, expanding reach and credibility. Staff saved time, became more effective, and enjoyed higher satisfaction.
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ConnectWise PSA helped GB Tech cut response times from over an hour to under 10 minutes. Same-day ticket closures jumped... from 30% to 70%. Resolution times dropped below 10 hours. Customer satisfaction now exceeds 95%. Axcient x360Recover improved backup reliability. The ConnectWise Partner Program drove growth and enterprise deals.
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Allevia Technology used IT Nation Grow to improve its financial management. The CEO, Stefan Wilson, wanted to learn industry best... practices and financial benchmarks. At the event, he gained insights from experts and peers on financial discipline and business growth. He built valuable connections and learned to leverage time for long-term benefits. The bootcamp helped Allevia Technology boost its financial understanding and business practices.
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ConnectWise PSA and Service Leadership, Inc. helped Advanced Network Products (ANP) fix operational chaos and improve financial stability. ANP captured... $42,000 in unrecorded billing in the first year, paying for the ConnectWise investment. Using Service Leadership Index data, ANP made ongoing improvements and exceeded EBITDA benchmarks. The company achieved a successful exit in 2023, showing the value of business management software for MSPs.
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ConnectWise PSA, RMM, Co-Managed Backup, NOC Services, MDR, and SOC Services helped Allierad manage over 90 clients and 1,500 endpoints. Allierad switched back... to ConnectWise after finding other tools lacking. They completed their first backup of 83 servers and 40 terabytes of data before a tight deadline. ConnectWise NOC Services provided 24/7 support, saving technician time and boosting productivity. Allierad saw fewer security alerts and improved client data protection.
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ConnectWise Partner Program helped Allstar Partners shift from referral-based sales to a structured marketing approach. The MSP used GlassHive to... automate marketing and boost lead generation. MDF-funded events increased client engagement and brand visibility. Training and IT Nation events kept the team updated on new tech and sales strategies. Allstar Partners became more confident in marketing and grew their business.
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IT Nation Evolve and IT Nation Grow helped Big Sur Technologies, a small IT services provider, boost its operational maturity level to 3. 7. The company...used these programs to learn about mergers, acquisitions, and growth strategies. The community and boot camp gave them tools, expert advice, and a supportive network. Big Sur Technologies now feels ready for business transitions and future growth.
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ConnectWise Sell and ConnectWise Manage helped Emerge IT Solutions fix quoting problems. Before, teams worked in silos and used different... quotes. This caused confusion and lost revenue. With ConnectWise, quoting is now fast and consistent. Automation lets one team member handle up to 200 quotes a month. Emerge now cross-sells better, grows its client base, and gives customers a better experience.
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ConnectWise Asio helped ited support a fast mergers and acquisitions strategy. ited needed an open ecosystem, new tools, and a... platform for growth. They used ConnectWise Business Management Solutions, ConnectWise Automate, and cybersecurity tools. ited built its business operations on ConnectWise Asio. This platform helped ited grow and manage technology for its clients.
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ConnectWise helps Mirus IT Solutions deliver strong IT support and security for SMBs. Mirus uses ConnectWise Business Management Solutions, including... PSA and CPQ, to manage services. They also use ConnectWise cybersecurity tools to protect clients. This partnership lets Mirus offer a wide range of services and stay competitive. Mirus relies on ConnectWise to keep their clients safe and their business efficient.
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Litzia uses ConnectWise IT Nation Evolve to help manage IT for Community Food Co-op. The challenge was supporting the co-op... as it grew from one small store to three large locations. Litzia provided co-managed IT, optimizing point-of-sale, refrigeration, power, and internet systems. They also offered consulting and forecasting to support the co-op's growth. ConnectWise helped Litzia deliver reliable IT services and support business expansion.
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ConnectWise Partner Program helped Massive IT meet rising demand for cybersecurity services. Massive IT needed to improve their sales and... marketing approach. ConnectWise became an extension of their team. This partnership created new growth opportunities. Massive IT improved their go-to-market strategy. They achieved faster results with ConnectWise.
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ConnectWise helped Mangano IT, a small MSP in Windsor, Australia, move from manual processes to automated systems. Mangano IT used... ConnectWise Manage, ConnectWise Sell, and ConnectWise Automate to improve time tracking, project management, and quoting. The platform gave Mangano IT better insights into resource allocation. This enabled the company to grow at a sustainable rate and manage resources more effectively.
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ConnectWise Sidekick for PSA, Sidekick for Teams, and ConnectWise PSA helped Marco Technologies integrate new acquisitions and deepen their solutions stack. Marco used workflow... automation (Asio) to do more with fewer resources. The company improved efficiency and created better processes. Hyperautomation let Marco move fast and innovate. Marco now supports seamless business integration during mergers and acquisitions.
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ConnectWise ScreenConnect helps Relentless Solutions deliver better IT services. Relentless Solutions uses ScreenConnect to improve operations and cut costs. The... tool helps them serve retail and wholesale clients across the US and Caribbean. Their team uses it to boost business processes and employee productivity. Relentless Solutions values accountability, communication, and innovation. They support hundreds of small and medium-sized companies with this solution.
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ConnectWise helped Present, a Canada-based MSP, scale its cybersecurity business. Present used ConnectWise business management, unified monitoring, and cybersecurity solutions.... The ConnectWise Marketplace gave Present more technology options for their clients. Present achieved a customer satisfaction rating of over 95% for three years. The partnership helped Present deliver better IT services and reduce costs for their clients.
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