ConnectWise Control Overview
This is a summary of the comprehensive capabilities and benefits of ConnectWise Control based on over 12273 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ConnectWise Control, EmailMeForm, SUMO Scheduler Platform, BASCRM, LogMeIn Central, etc., all belong to a category of solutions that help Digital Signage. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ConnectWise Control is right for your needs? Our Cuspera AI engine can evaluate how ConnectWise Control fits your specific business needs, industry, and context. Get your personalized assessment report today.
ConnectWise Control supports business activities such as:
- Helpdesk Management
- Collaboration
- Sales Document Management
- Engagement Management
- White Labeling
ConnectWise Control can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Scale Best Practices, Improve ROI, etc. It can help manage these activities if you use Chat for these needs. As a solution, ConnectWise Control's capabilities include Personalization, Ticketing, Recording, etc.
ConnectWise Control was founded in 1982. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Our help desk staff have been able to more easily assist customers who need the help the most...." Peer review by Rick S., Operations Manager, Internet
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well ConnectWise Control solved their Digital Signage needs. Cuspera uses 12273 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signage needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using ConnectWise Control.
Use Cases
Peers recommend Helpdesk Management , Collaboration , Sales Document Management , as the business use cases that they have been most satisfied while using ConnectWise Control.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.85/5 ★ |
"...Our help desk staff have been able to more easily assist customers who need the help the most...." Peer review by Rick S., Operations Manager, Internet |
| Collaboration |
4.67/5 ★ |
"...ConnectWise Control aka ScreenConnect (marketing people and their ambiguous naming) is a great screen sharing solution...." Peer review by Verified User, Director in Information Technology |
| Sales Document Management |
4.64/5 ★ |
"...We use unattended access sessions for contracted clients and also one time access sessions for some clients...." Peer review by Simon H., Director, Computer & Network Security |
| contract management |
4.46/5 ★ |
"...Remote support installed on all PCs we have service contracts for allows for easy off-hours updates and maintenance....." Peer review by Richard Cooke, General Manager, Turnkey Automation Inc. |
| proposal & quote management |
4.66/5 ★ |
"...We use an RMM tool, Paul explains, as an initial quoting and investigative tool to identify potential clients and their network issues...." Case Study Innovative Computing Systems |
| document sharing |
4.55/5 ★ |
"...Screen sharing with active documentation, it allows you to capture screenshots and live video in case you need to record an active session for Later review...." Peer review by Verified User, Technician in Other, Information Technology and Services |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.85/5 ★ |
"...Our help desk staff have been able to more easily assist customers who need the help the most...." Peer review by Rick S., Operations Manager, Internet |
|
| Collaboration |
4.67/5 ★ |
"...ConnectWise Control aka ScreenConnect (marketing people and their ambiguous naming) is a great screen sharing solution...." Peer review by Verified User, Director in Information Technology |
|
| Sales Document Management |
4.64/5 ★ |
"...We use unattended access sessions for contracted clients and also one time access sessions for some clients...." Peer review by Simon H., Director, Computer & Network Security |
|
| contract management |
4.64/5 ★ |
| proposal & quote management |
4.64/5 ★ |
| document sharing |
4.64/5 ★ |
40+ more Business Use Cases
Our AI advisor, Wyz, harnessed 12273 insights from peers and experts to help you assess how these ConnectWise Control use cases fit your Digital Signage needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study Mirus ITRead More |
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Case Study Breakwater ITRead More |
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Case Study Kinetics GroupRead More |
Frequently Asked Questions(FAQ)
for ConnectWise Control
What is ConnectWise Control?
What is ConnectWise Control used for?
What are the top features of ConnectWise Control?
Who uses ConnectWise Control?
What are ConnectWise Control alternatives?
Where is ConnectWise Control located?
Popular Business Setting
for ConnectWise Control
Top Industries
- Information Technology and Services
- Computer & Network Security
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used ConnectWise Control to Acquire customers and Enhance customer relationships
ConnectWise Control Alternatives
Peer and Expert Opinion on Features
for ConnectWise Control
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (220) |
| Ticketing | Read Reviews (134) |
| Recording | Read Reviews (99) |
| Dashboard | Read Reviews (85) |
| Alerts: popups & Notifications | Read Reviews (83) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (220) |
| Ticketing | Read Reviews (134) |
| Recording | Read Reviews (99) |
| Dashboard | Read Reviews (85) |
| Alerts: popups & Notifications | Read Reviews (83) |
IT and Other Capabilities
for ConnectWise Control
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (625) |
| Data Export | Read Reviews (664) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (625) |
| Data Export | Read Reviews (664) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (235) |
| Email Support | Read Reviews (203) |
| Phone Support | Read Reviews (274) |
| 24/7 Support | Read Reviews (4537) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (235) |
| Email Support | Read Reviews (203) |
| Phone Support | Read Reviews (274) |
| 24/7 Support | Read Reviews (4537) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (103) |
| Custom Reports | Read Reviews (426) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (103) |
| Custom Reports | Read Reviews (426) |
Software Failure Risk Guidance
?for ConnectWise Control
Overall Risk Meter
Top Failure Risks for ConnectWise Control
Vendor Profile Details
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
Social
Financials
M&A
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See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
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