ConnectWise Control Overview
ConnectWise ScreenConnect™ allows remote desktop and mobile support to solve technical issues anytime, anywhere. Try their remote access software today.
Use Cases
Customers recommend Helpdesk Management, Collaboration, Sales Document Management, as the business use cases that they have been most satisfied with while using ConnectWise Control.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ConnectWise Control.
ConnectWise Control Use-Cases and Business Priorities: Customer Satisfaction Data
ConnectWise Control works with different mediums / channels such as Chat.
ConnectWise Control's features include Personalization, Ticketing, Recording, etc. and ConnectWise Control support capabilities include Chat Support, Email Support, Phone Support, etc. also ConnectWise Control analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We used ConnectWise for helpdesk support for our customers who do not have SLA with us...." Peer review by Stephen Widjaja, IT Consultant, Eagle Eye IT
ConnectWise Control, Yodeck, SmartSign2go, ScreenCloud Digital Signage, Spectrio, etc., all belong to a category of solutions that help Digital Signage. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ConnectWise Control
Top Industries
- Information Technology and Services
- Computer & Network Security
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
ConnectWise Control is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on ConnectWise Control Use Cases
How does ConnectWise Control facilitate Helpdesk Management?
How does ConnectWise Control facilitate Collaboration?
How does ConnectWise Control facilitate Sales Document Management?
What Are the key features of ConnectWise Control for Engagement Management?
How efficiently Does ConnectWise Control manage your White Labeling?
40+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well ConnectWise Control solved their Digital Signage needs. Cuspera uses 12273 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signage needs.
Case Studies
Case Study Simpatico Systems
Case Study Techvera
Case Study Innovative Computing Systems
Case Study Clark Integrated Technologies
Case Study Keller Logistics Group
Case Study Mirus IT
Frequently Asked Questions(FAQ)
for ConnectWise Control
What is ConnectWise Control?
ConnectWise Control is a remote desktop software that provides secure and reliable remote control that support to tackle any issue that comes on the way, no matter anytime and anywhere the clients are located. It helps to acquire customers, enhance customer relationships and increase sales and revenue.
It’s full remote control capabilities supports the help-desk style services, delivering on-demand remote issue resolution anytime, anywhere. Also, its unattended access and device management capabilities help to provide superior service delivery without disrupting the end-user.
ConnectWise Control features include remote unattended access, maximize compatibility providing excellent support for techs and customers, incorporate control into the existing web presence, easily manage machines setting up endpoint monitoring and alerts and more.
What is ConnectWise Control used for?
What are the top features of ConnectWise Control?
Who uses ConnectWise Control?
What are ConnectWise Control alternatives?
Where is ConnectWise Control located?
Peers used ConnectWise Control for helpdesk management and collaboration
ConnectWise Control Competitors
ConnectWise Control Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (103) |
| Custom Reports | Read Reviews (426) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (103) |
| Custom Reports | Read Reviews (426) |
Software Failure Risk Guidance
?for ConnectWise Control
Overall Risk Meter
Top Failure Risks for ConnectWise Control
ConnectWise, LLC News
ConnectWise Launches AI-Powered PSA, M365 Security Suite With Microsoft And Pax8 ... - CRN
ConnectWise introduced an AI-powered PSA solution, a new Microsoft 365 Security Suite developed with Microsoft and Pax8, and a next-generation SIEM, all built on its Asio platform. These launches aim to streamline operations, enhance security, and reduce tool sprawl for managed service providers (MSPs) through unified workflows and integrated automation.
Attackers breached ConnectWise, compromised customer ScreenConnect instances
ConnectWise disclosed that a sophisticated threat actor breached its systems, compromising ScreenConnect cloud instances for a small number of customers. The attack exploited CVE-2025-3935, a critical ViewState deserialization vulnerability in ScreenConnect versions 25.2.3 and earlier, enabling remote code execution. ConnectWise patched the flaw on April 24 and reports no further suspicious activity since.
ConnectWise Confirms Hack, Very Small Number of Customers Affected
ConnectWise confirmed a cyberattack by a nation-state actor targeting its ScreenConnect remote access software. The breach impacted a very small number of customers. ConnectWise responded by patching ScreenConnect, increasing security monitoring, and launching an investigation with Mandiant. No further suspicious activity has been detected in customer environments.
ConnectWise Further Strengthens Leadership Team with Two New Appointments
ConnectWise has strengthened its leadership team by appointing two new executives.
ConnectWise, LLC Profile
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
Social
Financials
M&A
Get a personalised risk report for ConnectWise Control
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
ConnectWise Control may get in touch with you regarding your request.
Request Custom Quote
ConnectWise, LLC will get in touch with you regarding your request.