ConnectWise Control Overview

ConnectWise ScreenConnect™ allows remote desktop and mobile support to solve technical issues anytime, anywhere. Try their remote access software today.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Sales Document Management, as the business use cases that they have been most satisfied with while using ConnectWise Control.

Other use cases:

  • Engagement Management
  • White Labeling
  • Training & Onboarding
  • Sending & Publishing Communications
  • Workflow Management
  • Products & Pricelist Management
  • Coaching
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ConnectWise Control.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Brand Engagement
  • Improve Internal Communications
  • Improve Visibility
  • Build Brand Awareness
  • Improve Efficiency
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve Stakeholder Relations
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ConnectWise Control Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Control works with different mediums / channels such as Chat.

ConnectWise Control's features include Personalization, Ticketing, Recording, etc. and ConnectWise Control support capabilities include Chat Support, Email Support, Phone Support, etc. also ConnectWise Control analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I have also been able to set up a screen share meeting to collaborate on a presentation...." Peer review by Andre' Jackson, Managing Partnet, AKJ Consulting

ConnectWise Control, Yodeck, SmartSign2go, ScreenCloud Digital Signage, Spectrio, etc., all belong to a category of solutions that help Digital Signage. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Control

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ConnectWise Control is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

ConnectWise Control Customer wins, Customer success stories, Case studies

How can ConnectWise Control optimize your Helpdesk Management Workflow?

How can ConnectWise Control optimize your Collaboration Workflow?

How does ConnectWise Control address your Sales Document Management Challenges?

What makes ConnectWise Control ideal for Engagement Management?

How efficiently Does ConnectWise Control manage your White Labeling?

11 buyers and buying teams have used Cuspera to assess how well ConnectWise Control solved their Digital Signage needs. Cuspera uses 12273 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signage needs.

Advanced Network Products (ANP) - Information Technology And Services - Information Technology and Services

ConnectWise PSA and Service Leadership, Inc. helped Advanced Network Products (ANP) fix operational chaos and improve financial stability. ANP captured $42,000 in unrecorded billing in the first year..., paying for the ConnectWise investment. Using Service Leadership Index data, ANP made ongoing improvements and exceeded EBITDA benchmarks. The company achieved a successful exit in 2023, showing the value of business management software for MSPs.

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Allierad - Information Technology And Services - Information Technology and Services

ConnectWise PSA, RMM, Co-Managed Backup, NOC Services, MDR, and SOC Services helped Allierad manage over 90 clients and 1,500 endpoints. Allierad switched back to ConnectWise after finding other tool...s lacking. They completed their first backup of 83 servers and 40 terabytes of data before a tight deadline. ConnectWise NOC Services provided 24/7 support, saving technician time and boosting productivity. Allierad saw fewer security alerts and improved client data protection.

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San-iT - Information Technology And Services - Information Technology and Services

ConnectWise Asio, including PSA, RMM, and RPA, helped San-iT cut onboarding tasks from 4-5 hours to just one hour. The platform unified workflows, automated ticketing, and improved project communicat...ion. San-iT enhanced customer satisfaction and staff efficiency without hiring more people. Real-time updates and automation made IT support faster and more reliable. ConnectWise solutions let San-iT do more with less, boosting operational efficiency.

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Cisco - Information Technology And Services - Information Technology and Services

IT Nation sponsorship helped Cisco boost brand visibility in the MSP community. Cisco used focused events to connect with IT professionals and generate high-quality leads. The sponsorship created str...ong engagement and deeper relationships with clients. Cisco saw clear ROI through targeted exposure and business growth. The distraction-free environment made networking more effective. Cisco's experience shows IT Nation events drive results for vendors.

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Marco Technologies - Information Technology And Services - Information Technology and Services

ConnectWise PSA enabled Marco Technologies to migrate from on-premises to the cloud with zero downtime. The move eliminated hardware and maintenance costs, reduced upgrade expenses, and freed capital... for growth. Automated updates improved efficiency and security. Marco integrated tools like Moovila, Thread, and Pia for automation and project management. The migration delivered immediate cost savings and positioned Marco for scalable, secure growth.

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Mangano IT - Information Technology And Services - information technology and services

ConnectWise helped Mangano IT, a small MSP in Windsor, Australia, move from manual processes to automated systems. Mangano IT used ConnectWise Manage, ConnectWise Sell, and ConnectWise Automate to im...prove time tracking, project management, and quoting. The platform gave Mangano IT better insights into resource allocation. This enabled the company to grow at a sustainable rate and manage resources more effectively.

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Frequently Asked Questions(FAQ)

for ConnectWise Control

What is ConnectWise Control?

ConnectWise Control is a remote desktop software that provides secure and reliable remote control that support to tackle any issue that comes on the way, no matter anytime and anywhere the clients are located. It helps to acquire customers, enhance customer relationships and increase sales and revenue.

It’s full remote control capabilities supports the help-desk style services, delivering on-demand remote issue resolution anytime, anywhere. Also, its unattended access and device management capabilities help to provide superior service delivery without disrupting the end-user.

ConnectWise Control features include remote unattended access, maximize compatibility providing excellent support for techs and customers, incorporate control into the existing web presence, easily manage machines setting up endpoint monitoring and alerts and more.

What is ConnectWise Control used for?

ConnectWise Control is a Digital Signage Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Collaboration and Sales Document Management .

What are the top features of ConnectWise Control?

Personalization, Ticketing and Recording are some of the top features of ConnectWise Control.

Who uses ConnectWise Control?

ConnectWise Control is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are ConnectWise Control alternatives?

Yodeck, SmartSign2Go, ScreenCloud Digital Signage and Spectrio are popular alternatives for ConnectWise Control.

Where is ConnectWise Control located?

ConnectWise Control is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.
lightning

Peers used ConnectWise Control for helpdesk management and collaboration

ConnectWise Control Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.36/5 ★

Read Reviews (103)
Custom Reports

3.33/5 ★

Read Reviews (426)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.36/5 ★

Read Reviews (103)
Custom Reports

3.33/5 ★

Read Reviews (426)

Software Failure Risk Guidance

?

for ConnectWise Control

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Control

ConnectWise, LLC News

Product

ConnectWise's Modern Threat Protection Guarantees Delivery

ConnectWise has launched Modern Threat Protection, an AI-powered cybersecurity solution for Managed Service Providers (MSPs). This approach unifies endpoint detection, SIEM, and email security with a 15-minute SLA, enhancing threat detection and response. It aims to reduce complexity and improve MSP operations by integrating AI-driven analysis with human expertise, offering scalable protection across client environments.

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Product

ConnectWise Releases ScreenConnect 26.1 Patch for Critical Vulnerability

ConnectWise has released ScreenConnect version 26.1 to address a critical vulnerability, CVE-2026-3564, which could allow unauthorized access through server-level cryptographic material. The update enhances machine key handling to prevent misuse for session authentication. ConnectWise emphasizes the importance of prompt patch application by MSPs to safeguard their environments.

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Company

ConnectWise affirms EMEA commitment

ConnectWise's SVP for Go-To-Market EMEA, Johannes Kamleitner, emphasized the company's commitment to the European market at IT Nation Connect Europe 2026. He outlined plans to enhance regional leadership and partnerships, focusing on co-creation with MSPs. ConnectWise aims to support MSPs with AI and automation, following its acquisition of ZofiQ, and deepen relationships with regional distributors.

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Product

ConnectWise 2026 MSP Threat Report Spotlights How Identity Abuse is Redefining MSP Risk

ConnectWise released its 2026 MSP Threat Report, highlighting a shift in cyberattack strategies towards exploiting trusted identities and legitimate tools. The report emphasizes the need for MSPs to focus on identity security and privileged access governance. ConnectWise is enhancing its platform with features like Privileged Access Management and Managed Endpoint Detection and Response to address these evolving threats.

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ConnectWise, LLC Profile

Company Name

ConnectWise, LLC

Company Website

https://www.connectwise.com/

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A