ConnectWise Control Overview

ConnectWise ScreenConnect™ allows remote desktop and mobile support to solve technical issues anytime, anywhere. Try their remote access software today.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Sales Document Management, as the business use cases that they have been most satisfied with while using ConnectWise Control.

Other use cases:

  • Engagement Management
  • White Labeling
  • Training & Onboarding
  • Sending & Publishing Communications
  • Workflow Management
  • Products & Pricelist Management
  • Coaching
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ConnectWise Control.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Brand Engagement
  • Improve Internal Communications
  • Improve Visibility
  • Build Brand Awareness
  • Improve Efficiency
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve Stakeholder Relations
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ConnectWise Control Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Control works with different mediums / channels such as Chat.

ConnectWise Control's features include Personalization, Ticketing, Recording, etc. and ConnectWise Control support capabilities include Chat Support, Email Support, Phone Support, etc. also ConnectWise Control analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It works similarly and provides a complete white label option...." Peer review by Verified User, C-Level Executive in Corporate, Computer & Network Security

ConnectWise Control, Yodeck, SmartSign2go, ScreenCloud Digital Signage, Spectrio, etc., all belong to a category of solutions that help Digital Signage. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Control

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ConnectWise Control is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

ConnectWise Control Customer wins, Customer success stories, Case studies

How efficiently Does ConnectWise Control manage your Helpdesk Management?

How does ConnectWise Control address your Collaboration Challenges?

Why is ConnectWise Control the best choice for Sales Document Management?

What solutions does ConnectWise Control provide for Engagement Management?

Why is ConnectWise Control the best choice for White Labeling?

11 buyers and buying teams have used Cuspera to assess how well ConnectWise Control solved their Digital Signage needs. Cuspera uses 12273 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signage needs.

Advanced Network Products - Information Technology And Services

ConnectWise helped Advanced Network Products, an MSP, solve service quality and operational chaos. ANP struggled with disconnected sales, service, and project teams. Clients could not easily get stat...us updates. In 2012, ANP adopted ConnectWise to streamline operations and improve visibility. They also used Service Leadership, Inc. to gain insights into financial and operational performance.

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Allierad - Information Technology And Services

ConnectWise PSA helped Allierad, a managed service provider in Houston, Texas, manage over 90 clients and 1,500 endpoints. Allierad serves many healthcare clients and needed strong security and busin...ess continuity. After switching to another platform, they returned to ConnectWise for better support and features. The platform improved their service delivery and positioned them for growth in security and cloud trends.

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Allstar Partners - Information Technology And Services

ConnectWise Partner Program helped Allstar Partners, a cybersecurity-focused MSP, improve its marketing and lead generation. Allstar Partners struggled with growth using only referrals and word-of-mo...uth. The ConnectWise Partner Program gave them tools and resources for structured marketing. This support helped Allstar Partners handle technical and marketing challenges. The company now delivers better cybersecurity services to its clients.

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Big Sur Technologies - Information Technology And Services

IT Nation Evolve and IT Nation Grow helped Big Sur Technologies, a small IT services provider, face challenges around growth and succession planning. The company joined the IT Nation community to get... expert advice on mergers, acquisitions, and business transitions. With support from the community and boot camp, Big Sur Technologies reached an operational maturity level of 3.7. The company continues to improve its business operations and planning.

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Cornerstone Information Technologies, LLC (Cornerstone.IT) - Legal Services

Service Leadership helped Cornerstone.IT move from project-based IT to managed services. The company faced big challenges during this change, especially after the loss of a co-founder. Service Leader...ship gave them access to peer groups and benchmarking tools. These tools helped Cornerstone.IT make better business decisions. As a result, they grew their managed services business and improved operations.

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Emerge IT Solutions - Information Technology And Services

ConnectWise helped Emerge IT Solutions fix problems with cross-selling and business silos. Before, teams worked separately and used different quotes, which caused confusion and lost revenue. There wa...s no single place for information, so billing mistakes happened. With ConnectWise, Emerge IT Solutions made their process smoother and more consistent. They improved transparency, unified their quotes, and reduced missed revenue.

Read more →

Frequently Asked Questions(FAQ)

for ConnectWise Control

What is ConnectWise Control?

ConnectWise Control is a remote desktop software that provides secure and reliable remote control that support to tackle any issue that comes on the way, no matter anytime and anywhere the clients are located. It helps to acquire customers, enhance customer relationships and increase sales and revenue.

It’s full remote control capabilities supports the help-desk style services, delivering on-demand remote issue resolution anytime, anywhere. Also, its unattended access and device management capabilities help to provide superior service delivery without disrupting the end-user.

ConnectWise Control features include remote unattended access, maximize compatibility providing excellent support for techs and customers, incorporate control into the existing web presence, easily manage machines setting up endpoint monitoring and alerts and more.

What is ConnectWise Control used for?

ConnectWise Control is a Digital Signage Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Collaboration and Sales Document Management .

What are the top features of ConnectWise Control?

Personalization, Ticketing and Recording are some of the top features of ConnectWise Control.

Who uses ConnectWise Control?

ConnectWise Control is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are ConnectWise Control alternatives?

Yodeck, SmartSign2Go, ScreenCloud Digital Signage and Spectrio are popular alternatives for ConnectWise Control.

Where is ConnectWise Control located?

ConnectWise Control is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.
lightning

Peers used ConnectWise Control for helpdesk management and collaboration

ConnectWise Control Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.36/5

Read Reviews (103)
Custom Reports

3.33/5

Read Reviews (426)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.36/5

Read Reviews (103)
Custom Reports

3.33/5

Read Reviews (426)

Software Failure Risk Guidance

?

for ConnectWise Control

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Control

ConnectWise, LLC News

Product

ConnectWise Patches Critical Flaw in Automate RMM Tool - IT Security News

ConnectWise has patched a critical flaw in its Automate RMM tool, which could have allowed attackers to intercept and tamper with communications in certain configurations.

Product

MobileRMM Technology Announces Integration with ConnectWise PSA - PRWeb

MobileRMM Technology has integrated its mobile device management platform with ConnectWise PSA, allowing MSPs and IT service providers to manage mobile devices alongside traditional IT assets. This integration enhances asset visibility, automates daily device synchronization, and provides actionable reporting, improving service levels and operational efficiency for MSPs.

Product

ConnectWise Launches ConnectWise Email Security and Security Awareness Training with ...

ConnectWise has launched ConnectWise Email Security and Security Awareness Training in collaboration with Proofpoint. This AI-powered solution, integrated into the ConnectWise Asio platform, enhances email security for MSPs by offering advanced threat protection and compliance tools. It simplifies management, reduces costs, and accelerates revenue growth by streamlining deployment and automating threat response.

Partnership

IT Nation and Channel Program Announce Battle Royale for 2025 PitchIT Cohort | ConnectWise

ConnectWise, in collaboration with Channel Program, is hosting the Battle Royale event for the 2025 PitchIT cohort. This three-day livestream will feature 24 companies showcasing their solutions to MSPs and industry leaders. The top three finalists, determined by evaluations from MSPs and ConnectWise, will present at IT Nation Connect in November, with prize money awarded to winners.

ConnectWise, LLC Profile

Company Name

ConnectWise, LLC

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

Financials

M&A