BigHand Overview

BigHand offers a suite of legal tech solutions that streamline task delegation, document creation, and digital dictation for law firms. Its business intelligence and pricing tools provide actionable insights, helping firms make informed decisions. By integrating these capabilities, BigHand enhances operational efficiency in legal practices. A distinct feature is its digital dictation technology, which allows legal professionals to capture and transcribe audio seamlessly, improving documentation accuracy and speed. This product is particularly beneficial for legal teams aiming to optimize workflow and resource management, adapting to industry trends that demand agility and precision.

Use Cases

Customers recommend Competitive Intelligence, Social Media Analytics, Collaboration, as the business use cases that they have been most satisfied with while using BigHand.

Other use cases:

  • Products & Pricelist Management
  • Sending & Publishing Communications
  • Customer Feedback Management
  • Advertisement
  • Training & Onboarding
  • Partner Marketing
  • International Marketing
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using BigHand.

Other priorities:

  • Scale Best Practices
  • Launch New Products
  • Improve Visibility
  • Enhance Customer Relationships
  • Manage Risk
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
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BigHand Use-Cases and Business Priorities: Customer Satisfaction Data

BigHand works with different mediums / channels such as Offline. Events. Trade Shows etc.

BigHand's features include Dashboard, Feedback Surveys, Personalization, etc. and BigHand support capabilities include 24/7 Support, Email Support, Chat Support, etc. also BigHand analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Iridium BI is business intelligence software for law firms...." Peer review

BigHand, Hevo, Phocas, ZAP Data Hub, Striim, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Iridium Technology is now BigHand, encompassing Iridium BI, Intellistat, Steere, and SmartTime products. More details can be found here.

Popular Business Setting

for BigHand

Top Industries

  • Legal Services

Popular in

  • Mid Market
  • Enterprise

BigHand is popular in Legal Services, and is widely used by Mid Market, and Enterprise,

BigHand Customer wins, Customer success stories, Case studies

What makes BigHand ideal for Competitive Intelligence?

What Are the key features of BigHand for Collaboration?

What benefits does BigHand offer for Products & Pricelist Management?

How does BigHand facilitate Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well BigHand solved their Business Intelligence needs. Cuspera uses 732 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

Barry Nilsson - Legal Services

BigHand Workflow Management helped Barry Nilsson, a mid-sized Australian law firm, improve workflow and client service. The firm faced challenges from rapid growth, with staff doubling and six office...s across Australia. They had many different, disconnected systems for managing work. By moving to BigHand Workflow Management Cloud, they gained better visibility and could allocate work more efficiently. The upgrade freed up IT resources and improved client response times, especially in the competitive insurance sector.

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Charles Russell Speechlys - Legal Services

BigHand Workflow Management helped Charles Russell Speechlys, a top 40 international law firm, modernize its internal workflows. The firm replaced manual task delegation with automated workflow manag...ement. This change unified support functions and improved scheduling. Task turnaround time dropped from 99 hours to 18 hours. Average processing time fell from 3.36 hours to 0.74 hours. The firm now delivers faster, more consistent legal support and better client service.

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Clark Hill - Legal Services

BigHand Workflow Management helped Clark Hill improve collaboration and task delegation across 29 locations. The law firm faced challenges with hybrid work and a shortage of skilled legal support sta...ff. By using BigHand, Clark Hill completed 20,886 tasks in one month and supported 30 LAA teams. The solution enabled cross-office teamwork, centralized support, and better knowledge sharing. This made work more efficient and future-proofed the firm's talent.

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Cole Scott & Kissane - Legal Services

BigHand Business Intelligence helped Cole Scott & Kissane, a large law firm, automate and streamline their financial reporting. The firm faced slow, manual processes that delayed year-end reviews and... billing cycles. With BigHand, they reduced time spent on year-end processes by 77%. They also cut their billing and collections lifecycle by 28%. The solution improved decision-making and helped the firm support its lawyers and clients better.

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Cripps - Legal Services

BigHand Workflow Management helped Cripps improve work allocation and efficiency. The firm gained better visibility into support staff capacity and task utilization. Tasks are now sent to the right p...erson at the right cost. Cripps uses data from the tool to make decisions on resourcing and productivity. The solution made workflows more transparent and allowed proactive planning based on real-time data.

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Holland & Hart - Legal Services

BigHand Workflow Management helped Holland & Hart move to a centralized support model. The law firm has 13 offices and about 500 lawyers. Before, legal assistants supported specific attorneys by offi...ce, which caused bottlenecks and inefficiency. With BigHand, the firm improved collaboration, streamlined workflows, and optimized task delegation. The new system helps share expertise, reduces disruption from staff changes, and gives better visibility into work.

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Frequently Asked Questions(FAQ)

for BigHand

What is BigHand used for?

BigHand is a Business Intelligence Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Competitive Intelligence, Social Media Analytics and Collaboration .

What are the top features of BigHand?

Dashboard, Feedback surveys and Personalization are some of the top features of BigHand.

What are BigHand alternatives?

Hevo, Phocas, ZAP Data Hub and Striim are popular alternatives for BigHand.

Where is BigHand located?

BigHand is headquartered at 125 S. Wacker Drive, Suite 300, Chicago, IL 60606.
lightning

Peers used BigHand for competitive intelligence and social media analytics

BigHand Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (125)
Custom Reports

4.39/5 ★

Read Reviews (148)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (125)
Custom Reports

4.39/5 ★

Read Reviews (148)

Software Failure Risk Guidance

?

for BigHand

Overall Risk Meter

Low Medium High

Top Failure Risks for BigHand

Iridium Technology, LLC News

Product

BigHand announces new AI-powered speech recognition engine for cloud workflow management solution

BigHand has introduced Cloud Speech Recognition (Cloud SR), an AI-powered engine for its Workflow Management solution. This new feature enhances legal operations by offering plug-and-play functionality without profile training, supporting diverse dialects and legal terminology. It aims to increase adoption, improve accessibility, and accelerate content creation, aligning with BigHand's strategy for AI-enabled, cloud-first solutions.

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Partnership

LegalTech BigHand Partner With DocStyle To Enhance Document Productivity

BigHand and DocStyle have formed a strategic partnership to integrate DocStyle's document comparison and repair solutions into BigHand's suite of productivity tools. This collaboration enhances BigHand's offerings for legal professionals by providing comprehensive document creation, styling, and repair capabilities. BigHand will act as a reseller, offering full implementation and support services, thus improving client experience and maintaining high standards in document processes.

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Product

BigHand Secures SOC 2 Type 2 Accreditation, Underscoring Commitment to Data Security and Client Trust as Cloud Adoption Grows

BigHand has achieved SOC 2 Type 2 accreditation, demonstrating its commitment to data security and client trust. This certification, awarded by the AICPA, confirms BigHand's robust security controls across key areas such as confidentiality and privacy. As cloud adoption grows, this accreditation assures clients that their data is secure within BigHand's cloud-based solutions.

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Product

BigHand Launches New Mid-Law Resource Management Solution to Support Client Retention, Growth Efforts

BigHand has launched Resource Management Standard, a new tool designed for mid-sized law firms to enhance client retention and growth. This solution, based on client feedback, offers a streamlined version of BigHand's large law tool, focusing on efficient lawyer utilization and service delivery. It integrates with existing systems, addressing mid-sized firms' unique challenges without added complexity or cost.

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Iridium Technology, LLC Profile

Company Name

Iridium Technology, LLC

Company Website

https://www.bighand.com/en-gb/

HQ Location

125 S. Wacker Drive, Suite 300, Chicago, IL 60606

Employees

11-50

Social

Linkedin Twitter

Financials

PRIVATE