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CallTrackingMetrics vs CallRail: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of CallTrackingMetrics vs. CallRail is based on a specific set of business needs and context. The comparison uses 14444 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CallTrackingMetrics and CallRail

CallTrackingMetrics, Invoca Signal AI, Marchex Call Analytics, etc., belong to a category of solutions that help Other Demand Generation, whereas CallRail, Chorus by ZoomInfo, Salesken, etc., belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CallTrackingMetrics covers Communication Management with Phone Calls, Sales Call Management with Phone Calls, Advertisement with Phone Calls, Campaign Management with Phone Calls, etc.

CallRail focuses on Communication Management with Phone Calls, Sales Call Management with Phone Calls, Advertisement with Phone Calls, Campaign Management with Phone Calls, etc.

"CTM has a strong vision for the future and what the full platform can do for your business, especially when it comes to integrating with other platforms you’re using. The best part is it comes at a fraction of the cost of our previous vendor. " - Crystal Cruises

"As an agency, it's critical for us to show our clients how the ads we’re running are generating leads, whether via offline phone call or an online form submission. CallRail helps us report on both lead types in one platform. " - Brent Stutzman

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CallTrackingMetrics

Focus area

CallTrackingMetrics is better than CallRail for

Software Failure Risk

  • low

logo CallRail

Focus area

CallRail is better than CallTrackingMetrics for

Software Failure Risk

  • medium

About

All-in-One conversation platform for a better customer experience

CallRail | Tracking and analytics for phone calls and web forms

Age

2009

2011

Financials

PRIVATE

SERIES A

Business Need

Total Processes
(we found evidences for)

86

81

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


sales call management



campaign monitoring

campaign analytics




generation of new leads



engagement management

engaging and following up

engaging with scheduling & cadence


contact list management



training & onboarding


social media management

social media analytics



conversion management



customer feedback management

measuring customer satisfaction

measuring net promoter score


trade show marketing


rating and review management


sales document management

contract management

proposal & quote management



workflow management


lead qualification

lead qualification: demographic






social media marketing


knowledge management



advocacy management



competitive intelligence


channel management


segmentation and targeting


performance management




lifetime value management


content management




products & pricelist management


account management



business development




revenue cycle management


follower management



international marketing


personalized marketing



referral management


customer case management


Top Goals

Goals Achieved

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve digital and social presence

  • Improve efficiency

  • Grow market share

  • Improve internal communications

  • Establish thought leadership

  • Launch new products

  • Improve brand engagement

  • See 10 more
  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Grow market share

  • Improve visibility

  • Improve efficiency

  • Improve digital and social presence

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Improve consistency

  • Improve internal communications

  • See 11 more

Top Channels

Channels Used

  • phone calls

  • website

  • offline

  • e-mail

  • mass media

  • social media

  • television

  • radio

  • mobile

  • on premises

  • text SMS

  • Facebook

  • mobile app

  • chat

  • print media

  • Instagram

  • point of sale

  • promotions

  • LinkedIn

  • games

  • magazine

  • Slack

  • video

  • newspaper

  • out of home

  • brochure

  • display advertisement

  • user generated content

  • blogs

  • billboards

  • See 27 more
  • phone calls

  • website

  • offline

  • e-mail

  • mass media

  • social media

  • television

  • radio

  • mobile

  • on premises

  • text SMS

  • Facebook

  • mobile app

  • chat

  • print media

  • Instagram

  • point of sale

  • promotions

  • LinkedIn

  • games

  • magazine

  • Slack

  • video

  • newspaper

  • out of home

  • brochure

  • display advertisement

  • user generated content

  • blogs

  • billboards

  • See 27 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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high

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Integration Risk

low

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medium

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Migration Risk

low

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low

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Business Setting