Marchex Call Analytics Overview

Marchex-call-analytics offers call tracking and analytics for complete performance attribution. Marketing Edge provides insights from calls and texts.

Use Cases

Customers recommend Sales Call Management, Tracking & Monitoring Communications, Advertisement, as the business use cases that they have been most satisfied with while using Marchex Call Analytics.

Other use cases:

  • Helpdesk Management
  • Campaign Management
  • White Labeling
  • Conversion Management
  • Engagement Management
  • Lead Tracking
  • Lead Analytics
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Marchex Call Analytics.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Grow Market Share
  • Scale Best Practices
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Establish Thought Leadership
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Marchex Call Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

Marchex Call Analytics works with different mediums / channels such as Phone Calls, and Mobile,

Marchex Call Analytics's features include Recording, Dashboard, SEM, etc.

Reviews

"...Tracking marketing dollars, I am able to see which ads perform and which do not the ease of use and ability for clients to access anything on their own while using a white labeled interface..." Peer review by Sadiq L., Marketing and Advertising

Marchex Call Analytics, Delacon Call Tracking, CallSource, Retreaver Inbound Call Tracking, CallAction, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Marchex Call Analytics

Top Industries

  • Marketing and Advertising
  • Internet
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Marchex Call Analytics is popular in Marketing And Advertising, Internet, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Marchex Call Analytics Use Cases

How does Marchex Call Analytics facilitate Sales Call Management?

What solutions does Marchex Call Analytics provide for Tracking & Monitoring Communications?

Why is Marchex Call Analytics the best choice for Helpdesk Management?

What Are the key features of Marchex Call Analytics for Campaign Management?

46+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Marchex Call Analytics solved their Other Demand Generation needs. Cuspera uses 3021 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

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Call Tracking & Analytics with Callcap

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Frequently Asked Questions(FAQ)

for Marchex Call Analytics

What is Marchex Call Analytics?

Marchex Call Analytics is an AI-powered intelligence for smarter marketing, sales, and customer service. It enables businesses to attribute phone calls to the media channel, block unwanted calls and get advanced conversation analytics.

Marchex Call Analytics analyzes data points across business conversations allowing to reduce errors from manual review and do things in seconds that previously would take hours, days, or even weeks. It utilizes these customer insights to make smarter decisions about digital marketing strategies, call handling best practices, mystery shopping and more.

Some of its features include Lost Opportunities, High Intent, Conversation Search, Sentiment Analysis, Agent Script Tracking, and Secure Redaction. It automatically identifies which callers are showing a propensity to buy and measures the economic impact. It identifies potential customer churn before it happens by analyzing conversations by caller sentiment. It ensures security with the automatic removal of credit card and social security numbers from call audio and transcripts.

What is Marchex Call Analytics used for?

Marchex Call Analytics is a Other Demand Generation Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Sales Call Management, Tracking & Monitoring Communications and Advertisement .

What are the top features of Marchex Call Analytics?

Recording, Dashboard and SEM are some of the top features of Marchex Call Analytics.

Who uses Marchex Call Analytics?

Marchex Call Analytics is used by Marketing And Advertising, Internet and Information Technology And Services among other industries.

What are Marchex Call Analytics alternatives?

Delacon Call Tracking, CallSource, Retreaver Inbound Call Tracking and CallAction are popular alternatives for Marchex Call Analytics.

Where is Marchex Call Analytics located?

Marchex Call Analytics is headquartered at 520 Pike Street Suite 2000 Seattle, WA 98101.
lightning

Peers used Marchex Call Analytics for sales call management and tracking & monitoring communications

Marchex Call Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.60/5

Read Reviews (99)
Analytics

4.71/5

Read Reviews (357)
Custom Reports

4.25/5

Read Reviews (523)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.60/5

Read Reviews (99)
Analytics

4.71/5

Read Reviews (357)
Custom Reports

4.25/5

Read Reviews (523)

Software Failure Risk Guidance

?

for Marchex Call Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Marchex Call Analytics

Marchex News

Marchex Signs Major International Luxury Automotive Brand to AI - Powered Conversation Intelligence Platform

Marchex signs a major international luxury automotive brand to its AI-powered conversation intelligence platform.

22/05/2024 - source

Marchex , Inc . Signs Major International Luxury Automotive Brand to Ai - Powered Conversation Intelligence Platform

Marchex signs a major international luxury automotive brand to its AI-powered conversation intelligence platform.

22/05/2024 - source

Marchex Feeds

Shed Light on Blind Spots with Conversational Intelligence

Marchex wins the 2024 AI Breakthrough Award for “Best Text Generative AI Solution,” highlighting its achievements in conversational intelligence.

19/09/2024 - source

Marchex Wins the 2024 Appealie SaaS Customer Success Award

Marchex is excited to announce that we have won the 2024 APPEALIE SaaS Customer Success Award! The APPEALIE SaaS Awards annually acknowledge top tier SaaS platforms for high quality products and outstanding customer experiences. Marchex won the award for going above and beyond in our partnership with Sierra Air Conditioning & Plumbing, a Las Vegas-based […]

The post Marchex Wins the 2024 Appealie SaaS Customer Success Award appeared first on Marchex.

04/06/2024 - source

Sentiment Suite: The Next Generation in Customer Sentiment Analysis

In today’s fast-paced and customer-centric business environment, understanding the nuances of customer sentiment has never been more critical. Traditionally, businesses have relied on direct feedback mechanisms like Google reviews or customer surveys to gauge customer satisfaction. These traditional methods miss the subtle nuances of customer emotions during interactions. Online reviews happen after-the-fact – when your […]

The post Sentiment Suite: The Next Generation in Customer Sentiment Analysis appeared first on Marchex.

21/05/2024 - source

Marchex Profile

Company Name

Marchex

Company Website

https://www.marchex.com/

Year Founded

2000

HQ Location

520 Pike Street Suite 2000 Seattle, WA 98101

Employees

251-500

Social

Financials

IPO