Customer stories

Product Business Settings

Marchex Call Analytics is popular in Marketing And Advertising, Internet, and Information Technology And Services industries and is widely used by Small Business, Mid Market, and Enterprise.

Marchex Call Analytics Product Overview

Marchex-call-analytics offers call tracking and analytics for complete performance attribution. Marketing Edge provides insights from calls and texts.

How satisfied the customers are with Marchex Call Analytics use-cases

Reviews

"...I like the capacity to record calls and send call recordings within the body of email to clients...." Peer review by User

Marchex Call Analytics Customer Insights, Testimonials and Case Studies

How does Marchex Call Analytics facilitate Sales Call Management?

How can Marchex Call Analytics enhance your Tracking & Monitoring Communications process?

What Are the key features of Marchex Call Analytics for Helpdesk Management?

What makes Marchex Call Analytics ideal for Campaign Management?

What is Marchex Call Analytics?

Marchex Call Analytics is an AI-powered intelligence for smarter marketing, sales, and customer service. It enables businesses to attribute phone calls to the media channel, block unwanted calls and get advanced conversation analytics.

Marchex Call Analytics analyzes data points across business conversations allowing to reduce errors from manual review and do things in seconds that previously would take hours, days, or even weeks. It utilizes these customer insights to make smarter decisions about digital marketing strategies, call handling best practices, mystery shopping and more.

Some of its features include Lost Opportunities, High Intent, Conversation Search, Sentiment Analysis, Agent Script Tracking, and Secure Redaction. It automatically identifies which callers are showing a propensity to buy and measures the economic impact. It identifies potential customer churn before it happens by analyzing conversations by caller sentiment. It ensures security with the automatic removal of credit card and social security numbers from call audio and transcripts.

What is Marchex Call Analytics used for?

Marchex Call Analytics is a Other Demand Generation Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Sales Call Management, Tracking & Monitoring Communications and Advertisement .

What are the top features of Marchex Call Analytics?

Recording, Dashboard and SEM are some of the top features of Marchex Call Analytics.

Who uses Marchex Call Analytics?

Marchex Call Analytics is used by Marketing And Advertising, Internet and Information Technology And Services among other industries.

What are Marchex Call Analytics alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for Marchex Call Analytics.

Where is Marchex Call Analytics located?

Marchex Call Analytics is headquartered at 520 Pike Street Suite 2000 Seattle, WA 98101.

11 buyers and buying teams have used Cuspera to assess how well Marchex Call Analytics solved their Other Demand Generation needs. Cuspera uses 3021 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

 

PDS Health Enhances Marketing Performance with Marchex Conversation Intelligence

PDS Health has expanded its use of Marchex's AI-powered conversation intelligence platform to enhance marketing performance and patient acquisition. By leveraging AI-driven insights, PDS Health impro...ved marketing efficiency, reducing cost per lead by 20%. The integration with PDS Healths CRM allows for better attribution and decision-making in marketing strategies.

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Authority Brands - Consumer Services - Very Large

Marchex helped Authority Brands improve sales call operations across 1,900 franchise locations. The platform unified call tracking, routing, and analytics for all brands. Authority Brands increased c...all conversion rates by over 3% by rescuing missed appointments. The solution enabled better marketing optimization and provided coaching opportunities for call center staff. Advanced call demographics helped build better customer profiles and target audiences.

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Sierra Air Conditioning & Plumbing - Home Services

Marchex Platform Services helped Sierra Air Conditioning & Plumbing get better call analytics. Their old system made it hard to track booked appointments and ad spend. With Marchex and ServiceTitan i...ntegration, Sierra linked calls to revenue sources and found missed sales. They recovered thousands of dollars by spotting lost opportunities. The team now adjusts call center staffing and training using new booking data. They can also track campaign ROI and move ad budgets to the best channels.

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RevLocal - Marketing And Advertising

Marchex Marketing Edge helped RevLocal automate call tracking and integrate with Salesforce. RevLocal saved 400 hours per month in account setup using automation. The team also saved 30 minutes per p...rep session for client calls. Marchex integration improved data quality and gave account managers better campaign visibility. RevLocal can now show results to clients faster and with less manual work.

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LifeSpire of Virginia - Hospital & Health Care

Marchex Conversation Intelligence helped LifeSpire of Virginia track calls and improve marketing performance. LifeSpire assigned unique numbers to ads, tracked call sources, and linked insights to CR...M records. The platform revealed gaps in follow-up and helped staff improve with call recordings. LifeSpire maintained a 97.5% occupancy rate, well above national averages. The solution increased marketing visibility and improved cost-per-lead from digital channels.

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Authority Brands - Home Services

Marchex helped Authority Brands improve sales call performance across 1,900 franchise locations. Authority Brands needed a way to track and analyze calls from multiple brands and locations. Marchex p...rovided a unified call tracking and analytics platform. The solution included IVRs, Zip Routing, and Broadcast Messaging to route calls and automate reminders. Authority Brands saw a 3% increase in appointments rescued. The platform also improved marketing campaign tracking and sales process efficiency.

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Call Tracking & Analytics with Callcap

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Peers used Marchex Call Analytics for sales call management and tracking & monitoring communications

Marchex Call Analytics Competitors

Marchex Call Analytics Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (99)
Analytics

4.71/5 ★

Read Reviews (357)
Custom Reports

4.25/5 ★

Read Reviews (523)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (99)
Analytics

4.71/5 ★

Read Reviews (357)
Custom Reports

4.25/5 ★

Read Reviews (523)

Software Failure Risk Guidance

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for Marchex Call Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Marchex Call Analytics

Marchex, INC News

Financial
 

Press Release: Marchex to Report Fourth Quarter and Full Year 2025 Financial Results on Wednesday, March 25, 2026

Marchex will announce its fourth quarter and full year 2025 financial results on March 25, 2026.

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Financial
 

Marchex to Report Fourth Quarter and Full Year 2025 Financial Results on Wednesday, March 25, 2026

Marchex will announce its fourth quarter and full year 2025 financial results on March 25, 2026. A conference call will follow the release to discuss the results and company outlook.

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Product
 

How AI Is Transforming Auto Repair: A Look at Marchexs Latest Nationwide Rollout

Marchex has expanded its AI-driven conversation intelligence platform to hundreds of auto repair franchise locations across North America. This rollout enhances customer engagement by analyzing customer interactions to improve service delivery and marketing attribution. The platform offers automated call summaries, real-time insights, and predictive analytics, enabling auto service providers to optimize operations and drive revenue growth.

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Product
 

How Marchexs AI-Powered Platform Empowers Franchise Brands

Marchex introduces its AI-powered conversation intelligence platform and the upcoming Agent Performance Suite to help franchise brands optimize lead handling and agent performance. The platform provides actionable insights into customer interactions across various channels, enabling franchises to enhance conversion rates and marketing ROI. The Agent Performance Suite offers data-driven metrics to improve agent effectiveness and drive consistent growth across franchise networks.

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Marchex, INC Profile

Company Name

Marchex, INC

Company Website

https://www.marchex.com/

Year Founded

2000

HQ Location

520 Pike Street Suite 2000 Seattle, WA 98101

Employees

251-500

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Financials

IPO