Marchex Call Analytics Overview
This is a summary of the comprehensive capabilities and benefits of Marchex Call Analytics based on over 3021 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Marchex Call Analytics, Delacon Call Tracking, CallSource, Retreaver Inbound Call Tracking, CallAction, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Marchex Call Analytics is right for your needs? Our Cuspera AI engine can evaluate how Marchex Call Analytics fits your specific business needs, industry, and context. Get your personalized assessment report today.
Marchex Call Analytics supports business activities such as:
- Sales Call Management
- Tracking & Monitoring Communications
- Advertisement
- Helpdesk Management
- Campaign Management
Marchex Call Analytics can help you with many business goals, such as Increase Sales & Revenue, Acquire Customers, Improve ROI, Enhance Customer Relationships, Improve Digital And Social Presence, etc. It can help manage these activities if you use Phone Calls and Mobile for these needs. As a solution, Marchex Call Analytics's capabilities include Recording, Dashboard, SEM, etc.
Marchex Call Analytics was founded in 2000. Marketing and Advertising Vertical is its biggest customer base.
Reviews
"...Marchex Marketing Edge is a call tracking & analytics solution that provides attribution from calls & texts for a complete performance view...." Marketing Edge
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Marchex Call Analytics solved their Other Demand Generation needs. Cuspera uses 3021 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Marchex Call Analytics.
Use Cases
Peers recommend Sales Call Management , Tracking & Monitoring Communications , Advertisement , as the business use cases that they have been most satisfied while using Marchex Call Analytics.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Call Management with Phone Calls |
4.68/5 ★ |
"...Marchex Marketing Edge is a call tracking & analytics solution that provides attribution from calls & texts for a complete performance view...." Marketing Edge |
| call analytics |
4.81/5 ★ |
"...Driven by Investments in Data Science and Deep Learning Technology, Marchex Delivers Best-In-Category Insights on Customer Conversations Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers, announced that is has reached a new industry standard in automatic transcription accuracy for consumer-to-business phone conversations, driven by enhancements to and investments in its proprietary speech analytics solution. ..." Marchex s AI-Powered Speech Analytics Sets New Standard, Approaches Human Levels of Accuracy in Consumer to Business Conversations |
| call recording |
4.66/5 ★ |
"...I like the capacity to record calls and send call recordings within the body of email to clients...." Peer review by User |
| call searching |
4.86/5 ★ |
"...The Company s products include Marchex Call Analytics, an analytics technology platform that provides data and insights to measure the performance of mobile, online, and offline advertising for advertisers and small business resellers; and Marchex Search Analytics, a product for search marketers that drive phone calls from search campaigns, as well as attributes inbound phone calls made directly from paid search ads and landing pages to a keyword...." Marchex Inc Sentiment Increases on Better Stock Potential |
| call scoring |
4.83/5 ★ |
"...for easy access on your phone calls, scoring and tagging...." Peer review by User |
| call transcription |
3.76/5 ★ |
"...The Marchex platform allows us to identify the number of calls coming in while offering details into the quality of those calls via recording and keyword transcription via call DNA...." Peer review by Kevin Bossons, Director of Technology, Website Technology Services, Inc. |
| Tracking & Monitoring Communications with Phone Calls |
4.86/5 ★ |
"...The ability to track calls back to the PPC campaign, ad group, and keyword is invaluable...." Peer review by Melissa M., Marketing and Advertising |
| Advertisement with Phone Calls and Mobile |
4.91/5 ★ |
"...Microsoft Advertising (formerly Bing Ads) Hubspot. Tapclicks. ..." Marketing Edge |
| PEER EXPERIENCES | |
|---|---|
| Sales Call Management with Phone Calls |
4.68/5 ★ |
"...Marchex Marketing Edge is a call tracking & analytics solution that provides attribution from calls & texts for a complete performance view...." Marketing Edge |
|
| call analytics |
4.68/5 ★ |
| call recording |
4.68/5 ★ |
| call searching |
4.68/5 ★ |
| call scoring |
4.68/5 ★ |
| call transcription |
4.68/5 ★ |
| Tracking & Monitoring Communications with Phone Calls |
4.86/5 ★ |
"...The ability to track calls back to the PPC campaign, ad group, and keyword is invaluable...." Peer review by Melissa M., Marketing and Advertising |
|
| Advertisement with Phone Calls and Mobile |
4.91/5 ★ |
"...Microsoft Advertising (formerly Bing Ads) Hubspot. Tapclicks. ..." Marketing Edge |
|
46+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3021 insights from peers and experts to help you assess how these Marchex Call Analytics use cases fit your Other Demand Generation needs.
Frequently Asked Questions(FAQ)
for Marchex Call Analytics
What is Marchex Call Analytics?
What is Marchex Call Analytics used for?
What are the top features of Marchex Call Analytics?
Who uses Marchex Call Analytics?
What are Marchex Call Analytics alternatives?
Where is Marchex Call Analytics located?
Popular Business Setting
for Marchex Call Analytics
Top Industries
- Marketing and Advertising
- Internet
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Marchex Call Analytics to Increase sales & revenue and Acquire customers
Marchex Call Analytics Alternatives
Peer and Expert Opinion on Features
for Marchex Call Analytics
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (144) |
| Dashboard | Read Reviews (65) |
| SEM | Read Reviews (31) |
| Alerts: popups & Notifications | Read Reviews (24) |
| Personalization | Read Reviews (23) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (144) |
| Dashboard | Read Reviews (65) |
| SEM | Read Reviews (31) |
| Alerts: popups & Notifications | Read Reviews (24) |
| Personalization | Read Reviews (23) |
IT and Other Capabilities
for Marchex Call Analytics
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (240) |
| Data Import | Read Reviews (347) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (240) |
| Data Import | Read Reviews (347) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (194) |
| Chat Support | Read Reviews (24) |
| Email Support | Read Reviews (28) |
| 24/7 Support | Read Reviews (200) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (194) |
| Chat Support | Read Reviews (24) |
| Email Support | Read Reviews (28) |
| 24/7 Support | Read Reviews (200) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (99) |
| Analytics | Read Reviews (357) |
| Custom Reports | Read Reviews (523) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (99) |
| Analytics | Read Reviews (357) |
| Custom Reports | Read Reviews (523) |
Software Failure Risk Guidance
?for Marchex Call Analytics
Overall Risk Meter
Top Failure Risks for Marchex Call Analytics
Vendor Profile Details
HQ Location
520 Pike Street Suite 2000 Seattle, WA 98101
Employees
251-500
Social
Financials
IPO
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