Marchex Call Analytics Overview
Marchex-call-analytics offers call tracking and analytics for complete performance attribution. Marketing Edge provides insights from calls and texts.
Use Cases
Customers recommend Sales Call Management, Tracking & Monitoring Communications, Advertisement, as the business use cases that they have been most satisfied with while using Marchex Call Analytics.
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Marchex Call Analytics.
Marchex Call Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
Marchex Call Analytics works with different mediums / channels such as Phone Calls. and Mobile.
Marchex Call Analytics's features include Recording, Dashboard, SEM, etc. and Marchex Call Analytics support capabilities include Phone Support, AI Powered, Chat Support, etc. also Marchex Call Analytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The more we know about how our advertising campaigns impact our clients, the more effectively we can manage our clients budgets...." Peer review by Phillip Moore, Chief Executive Officer, LeadAdvantage
Marchex Call Analytics, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Marchex Call Analytics
Top Industries
- Marketing and Advertising
- Internet
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Marchex Call Analytics is popular in Marketing And Advertising, Internet, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Marchex Call Analytics Use Cases
Why is Marchex Call Analytics the best choice for Sales Call Management?
Why is Marchex Call Analytics the best choice for Tracking & Monitoring Communications?
What Are the key features of Marchex Call Analytics for Advertisement?
What benefits does Marchex Call Analytics offer for Helpdesk Management?
How does Marchex Call Analytics address your Campaign Management Challenges?
46+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Marchex Call Analytics solved their Other Demand Generation needs. Cuspera uses 3021 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.
Video
Call Tracking & Analytics with Callcap
Frequently Asked Questions(FAQ)
for Marchex Call Analytics
What is Marchex Call Analytics?
Marchex Call Analytics is an AI-powered intelligence for smarter marketing, sales, and customer service. It enables businesses to attribute phone calls to the media channel, block unwanted calls and get advanced conversation analytics.
Marchex Call Analytics analyzes data points across business conversations allowing to reduce errors from manual review and do things in seconds that previously would take hours, days, or even weeks. It utilizes these customer insights to make smarter decisions about digital marketing strategies, call handling best practices, mystery shopping and more.
Some of its features include Lost Opportunities, High Intent, Conversation Search, Sentiment Analysis, Agent Script Tracking, and Secure Redaction. It automatically identifies which callers are showing a propensity to buy and measures the economic impact. It identifies potential customer churn before it happens by analyzing conversations by caller sentiment. It ensures security with the automatic removal of credit card and social security numbers from call audio and transcripts.
What is Marchex Call Analytics used for?
What are the top features of Marchex Call Analytics?
Who uses Marchex Call Analytics?
What are Marchex Call Analytics alternatives?
Where is Marchex Call Analytics located?
Peers used Marchex Call Analytics for sales call management and tracking & monitoring communications
Marchex Call Analytics Competitors
Marchex Call Analytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (99) |
| Analytics | Read Reviews (357) |
| Custom Reports | Read Reviews (523) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (99) |
| Analytics | Read Reviews (357) |
| Custom Reports | Read Reviews (523) |
Software Failure Risk Guidance
?for Marchex Call Analytics
Overall Risk Meter
Top Failure Risks for Marchex Call Analytics
Marchex, INC News
Marchex Announces Expanded Partnership with Nationwide Leading Automotive OEM to Provide Access to AI-Powered Engage for Sales and Service Solutions to approximately 3,000 Auto Dealerships
Marchex has expanded its partnership with a major nationwide automotive OEM. The OEM will now offer Marchex Engage, an AI-powered conversation analysis and customer sentiment solution, to about 3,000 auto dealerships. This move aims to boost sales and service efficiency through advanced conversational intelligence and integrations tailored for automotive retail.
Marchex acquires Sonar Technologies expanding text/SMS capabilities by Mustafa Major Ray
Marchex has acquired Sonar Technologies to enhance its text and SMS capabilities.
Marchex Inc (MCHX) Q4 2024 Earnings Report Preview: What To Expect - Yahoo Finance
Marchex Inc (MCHX) is preparing to release its Q4 2024 earnings report.
Marchex, Inc. (MCHX) Unveils Enhanced AI-Powered Solutions for Auto Dealerships Ahead of NADA 2025 - Insider Monkey
Marchex, Inc. introduced new AI-powered solutions for auto dealerships before the NADA 2025 event.
Marchex, INC Profile
HQ Location
520 Pike Street Suite 2000 Seattle, WA 98101
Employees
251-500
Social
Financials
IPO
Get a personalised risk report for Marchex Call Analytics
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Marchex Call Analytics may get in touch with you regarding your request.
Request Custom Quote
Marchex, INC will get in touch with you regarding your request.