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Callminer Eureka vs Verint Speech Analytics: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Callminer Eureka vs. Verint Speech Analytics is based on a specific set of business needs and context. The comparison uses 736 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Callminer Eureka and Verint Speech Analytics

Callminer Eureka, Verint Speech Analytics, Call Logic, Vonage Contact Center, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Callminer Eureka covers Engagement Management with Phone Calls, Coaching with Phone Calls, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

Verint Speech Analytics focuses on Sales Call Management with Phone Calls, Engagement Management with Omnichannel, Customer Feedback Management with Phone Calls, Contact List Management with Phone Calls, etc.

"We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics ...was like going from being in a cave with a flashlight to having a 5,000 watt light bulb! " - Molly Sollie

"The company has long been a powerhouse in the analytics space. " - CRM industry

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Callminer Eureka

Focus area

Software Failure Risk

  • low

logo Verint Speech Analytics

Focus area

Software Failure Risk

  • medium

About

Eureka's Speech Analytics Software Platform | CallMiner

Speech Analytics | Voice of the Customer (VoC) | Verint

Financials

SERIES F

IPO

Business Need

Total Processes
(we found evidences for)

35

20

Total Goals
(we found evidences for)

8

3

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



sales call management


contact list management


customer feedback management

measuring customer satisfaction


social media management

social media analytics


performance management


communication management

tracking & monitoring communications


helpdesk management


sales document management

contract management


knowledge management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve brand engagement

  • Increase average basket value

  • Scale best practices

  • Improve ROI

  • See 5 more
  • Improve efficiency

  • Enhance customer relationships

  • Increase sales & revenue

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • website

  • offline

  • on premises

  • See 2 more
  • phone calls

  • omnichannel

  • website

  • offline

  • on premises

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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No Data

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Integration Risk

low

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medium

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Migration Risk

medium

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No Data

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Business Setting