Customer stories

Product Business Settings

Verint Speech Analytics is popular in Financial Services, Research, and Hospital & Health Care industries and is widely used by Small Business, Enterprise, and Mid Market.

Verint Speech Analytics Product Overview

Verint Speech Analytics transcribes and analyzes millions of calls to uncover customer insights. The software helps improve contact center performance efficiently.

How satisfied the customers are with Verint Speech Analytics use-cases

Reviews

"By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience." - Ditte Gjørup Larsen
"....by far the most used Conversational Intelligence platform in the world" - Orpus Research

Verint Speech Analytics Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Verint Speech Analytics testimonial

Ditte Gjørup Larsen

Speech Analyst,

Tryg Privat
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen
Verint Speech Analytics testimonial

Orpus Research
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research
Verint Speech Analytics testimonial

CRM industry
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry
CUSTOMERS TESTIMONIALS
Verint Speech Analytics testimonial

Ditte Gjørup Larsen

Speech Analyst,

Tryg Privat
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen
Verint Speech Analytics testimonial

Orpus Research
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research
Verint Speech Analytics testimonial

CRM industry
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry
 

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Veri...nt bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

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BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved... upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.

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Claro Brazil - Telecommunications

Verint Speech Analytics helped Claro Brazil improve sales conversions by 7%. The company used Verint Da Vinci AI and Exact Transcription Bot to boost call analysis accuracy. Claro raised its Transact...ional Net Promoter Score by 14 points. Customer complaints with regulatory agencies dropped by 22%. Claro Brazil serves over 2,000 cities and 96% of the population. The solution enabled faster, more precise sales calls and better customer experience.

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BNP Paribas - Banking - Very Large

Verint Coaching Bots helped BNP Paribas increase digital self-service usage from 10.1% to 18.4% in three months. The bank boosted up-sell offers by 62% and sales by 48% in two months. BNP Paribas eli...minated 75% of collections call volume where agents reached voicemail, cutting collections costs. The solution gave agents real-time guidance using linguistic and acoustic triggers. This improved customer engagement and agent efficiency in banking services.

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BT Group - Telecommunications

Verint Coaching Bot helped BT Group improve cross-sell rates by nearly 10%. BT Group started with a 100-agent trial. They scaled the solution to 5,000 agents. The case shows a strategic rollout of th...e Verint Coaching Bot. The company plans to expand the deployment across the enterprise.

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Consulta - Marketing And Advertising - Medium

Verint Survey Management helps Consulta capture customer and employee feedback across web, phone, SMS, and email. Consulta uses this CX solution to deliver real-time insights and support business tra...nsformation for its clients. The platform enables omnichannel analysis and reporting, helping Consulta create new survey revenue streams. With Verint, Consulta efficiently gathers feedback to improve business performance and client satisfaction.

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lightning

Peers used Verint Speech Analytics for call recording and engagement management

Verint Speech Analytics Competitors

Verint Speech Analytics Features

  • Low
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  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.86/5 ★

Read Reviews (9)
Analytics

4.29/5 ★

Read Reviews (48)
Custom Reports

4.07/5 ★

Read Reviews (32)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.86/5 ★

Read Reviews (9)
Analytics

4.29/5 ★

Read Reviews (48)
Custom Reports

4.07/5 ★

Read Reviews (32)

Software Failure Risk Guidance

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for Verint Speech Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Speech Analytics

Verint Systems, Inc News

Awards
 

Verint Named TrustRadius Buyer's Choice for Contact Center CX ...

Verint has been awarded the TrustRadius 2026 Buyer's Choice awards for its CX Automation and Workforce Management solutions, based on customer reviews. This recognition highlights Verint's strong customer satisfaction and measurable business outcomes in the contact center space, driven by AI and automation.

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M&A
 

Verint Systems Getting Taken Private, As AI-Driven CX Automation Proves Valuable

Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. The deal, approved by Verint's board, offers shareholders $20.50 per share, an 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The merger is expected to close by the end of Verint's fiscal year, subject to customary conditions and shareholder approval.

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Financial
 

Verint Announces Q2 Results | FinancialContent

Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending acquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.

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M&A
 

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an ...

Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer experience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

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Financials

IPO