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Verint Speech Analytics: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Verint Speech Analytics
Brand: Verint Speech Analytics
Rating: 4.11 (219 reviews)

4.11 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(219)

Speech Analytics | Voice of the Customer (VoC) | Verint

AI Powered

Verint Speech Analytics Overview

Verint Speech Analytics transcribes and analyzes millions of calls to uncover customer insights. The software helps improve contact center performance efficiently.

Use Cases

Customers recommend Call Recording, Engagement Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Verint Speech Analytics.

Other use cases:

Contact List Management
Coaching
Helpdesk Management
Call Searching
Knowledge Management
Call Transcription
Call Analytics

See all use cases See less use cases

Business Priorities

Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Speech Analytics.

Other priorities:

Increase Sales & Revenue

See all business priorities See less business priorities

Verint Speech Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Speech Analytics works with different mediums / channels such as Phone Calls. and Omnichannel.

Verint Speech Analytics's features include Recording. and Verint Speech Analytics support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Verint Speech Analytics analytics capabilities include Analytics, and Custom Reports.

Reviews

"The company has long been a powerhouse in the analytics space." - CRM industry

Verint Speech Analytics, Genesys Cloud, Callminer Eureka, CallJourney, Skyvera, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Speech Analytics

Top Industries

Financial Services
Research
Hospital & Health Care

Popular in

Small Business
Enterprise
Mid Market

Verint Speech Analytics is popular in Financial Services, Research, and Hospital & Health Care and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Verint Speech Analytics Use Cases

What solutions does Verint Speech Analytics provide for Call Recording?

How can Verint Speech Analytics optimize your Engagement Management Workflow?

How does Verint Speech Analytics address your Measuring Customer Satisfaction Challenges?

What makes Verint Speech Analytics ideal for Contact List Management?

How does Verint Speech Analytics address your Coaching Challenges?

11+ more Business Use Cases

51 buyers and buying teams have used Cuspera to assess how well Verint Speech Analytics solved their Contact Center Software needs. Cuspera uses 219 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
CRM industry	The company has long been a powerhouse in the analytics space. Testimonial By CRM industry
Orpus Research	....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research
Ditte Gjørup Larsen Speech Analyst, Tryg Privat	By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen

CUSTOMERS	TESTIMONIALS
CRM industry	The company has long been a powerhouse in the analytics space. Testimonial By CRM industry
Orpus Research	....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research
Ditte Gjørup Larsen Speech Analyst, Tryg Privat	By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen

Case Studies

Insurance

CASE STUDY Bradesco Seguros

Bradesco Seguros, the largest insurance company in Brazil and Latin America, used Verint Speech Analytics and Verint Quality Bot to improve customer experience and service. They automated the evaluat...ion of 100% of calls, reducing human intervention. This led to a 9-point increase in NPS, a 55% reduction in product-related complaints, and a 70% reduction in resources for standardized activities. These improvements highlight the importance of CX automation for immediate and sustained advancements.

CASE STUDY Group Elite

Group Elite is a provider of professional and managed services for contact center solutions. They partnered with Verint to help over 300 customers modernize systems and improve customer engagement. G...roup Elite uses an outcome-based approach to ensure high usability and ROI. They offer 27 Quick Win consulting packages for targeted solutions. Group Elite also provides products like EliteSync and EliteKeep for integration and compliance. They support Verint's sales team and partner community with educational webinars.

Telecommunications

CASE STUDY Claro Brazil

Claro Brazil wanted to improve sales and customer satisfaction. They used Verint Speech Analytics and Verint Exact Transcription Bot to enhance employee performance and sales quality. As a result, sa...les conversions improved by 7%, the Net Promoter Score increased by 14 points, and customer complaints reduced by 22%.

Transportation/Trucking/Railroad

CASE STUDY Volaris

Volaris, a Mexican low-cost airline, needed to control service costs while improving customer experience. They handle five million customer interactions each year. Volaris used Verint to manage high ...inbound volumes and improve service quality. They achieved an 85% digital interaction containment rate and a 3x increase in agent capacity.

CASE STUDY Five9, Inc.

Five9, Inc. is a leading provider of cloud-based contact center solutions. They partnered with Verint to enhance their offerings with Verint's customer engagement solutions. This partnership allows F...ive9 to offer a comprehensive contact center and workforce optimization solution. Together, they have over 100 joint customers and more than 75,000 subscribers. The collaboration has been recognized with multiple awards, highlighting the success of their joint efforts.

Information Technology and Services

CASE STUDY Connex

Connex is a systems integrator with over 600 employees in North America. They partner with Verint to implement customer engagement solutions. Connex helps clients improve efficiency in call centers a...nd other areas. They provide ROI studies showing a 20% average improvement. Connex offers 24/7 support and conducts Proof of Concepts to demonstrate value.

Peers used Verint Speech Analytics for call recording and engagement management

Verint Speech Analytics Competitors

More Verint Speech Analytics Alternatives...

Verint Speech Analytics Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.86/5 ★ Read Reviews (9)
Analytics	4.29/5 ★ Read Reviews (48)
Custom Reports	4.07/5 ★ Read Reviews (32)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.86/5 ★ Read Reviews (9)
Analytics	4.29/5 ★ Read Reviews (48)
Custom Reports	4.07/5 ★ Read Reviews (32)

Software Failure Risk Guidance

for Verint Speech Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Speech Analytics

Verint Systems, Inc News

Financial 18/05/2025

Verint to Announce First Quarter Financial Results on Wednesday, June 4, 2025

Verint will announce its first quarter financial results on Wednesday, June 4, 2025.

Product 13/01/2025

Verint Unveils AI-Powered CX Platform with 50+ Bots, Targets $760M ARR by 2026 - StockTitan

Verint has launched an AI-powered customer experience platform featuring over 50 bots, aiming for an annual recurring revenue of $760 million by 2026.

Financial 05/12/2024

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN

Verint Systems Inc. reported its financial results for the third quarter of 2025 during an earnings call.

Financial 04/12/2024

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - Insider Monkey

Verint Systems Inc. held its Q3 2025 earnings call, discussing financial results and performance.

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO