Verint Speech Analytics Overview
Verint Speech Analytics transcribes and analyzes millions of calls to uncover customer insights. The software helps improve contact center performance efficiently.
Use Cases
Customers recommend Call Recording, Engagement Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Verint Speech Analytics.
Business Priorities
Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Speech Analytics.
Verint Speech Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
Verint Speech Analytics works with different mediums / channels such as Phone Calls. and Omnichannel.
Verint Speech Analytics's features include Recording. and Verint Speech Analytics support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Verint Speech Analytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"....by far the most used Conversational Intelligence platform in the world" - Orpus Research
Verint Speech Analytics, Genesys Cloud, Callminer Eureka, CallJourney, Skyvera, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint Speech Analytics
Top Industries
- Financial Services
- Research
- Hospital & Health Care
Popular in
- Small Business
- Enterprise
- Mid Market
Verint Speech Analytics is popular in Financial Services, Research, and Hospital & Health Care and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on Verint Speech Analytics Use Cases
What makes Verint Speech Analytics ideal for Call Recording?
What makes Verint Speech Analytics ideal for Engagement Management?
How does Verint Speech Analytics facilitate Measuring Customer Satisfaction?
How does Verint Speech Analytics facilitate Contact List Management?
What solutions does Verint Speech Analytics provide for Coaching?
51 buyers and buying teams have used Cuspera to assess how well Verint Speech Analytics solved their Contact Center Software needs. Cuspera uses 219 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research |
|
|
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen |
|
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The company has long been a powerhouse in the analytics space. Testimonial By CRM industry |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Orpus Research |
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research |
|
Ditte Gjørup Larsen Speech Analyst, Tryg Privat |
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen |
|
CRM industry |
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry |
Case Studies
CASE STUDY Trainline
CASE STUDY A financial services company
CASE STUDY Neo BPO Hypeone
CASE STUDY Cancer Research UK
CASE STUDY Public Partnerships | PPL, a Public Consulting Group company
CASE STUDY First National Bank
Peers used Verint Speech Analytics for call recording and engagement management
Verint Speech Analytics Competitors
Verint Speech Analytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (32) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (32) |
Software Failure Risk Guidance
?for Verint Speech Analytics
Overall Risk Meter
Top Failure Risks for Verint Speech Analytics
Verint Systems, Inc News
Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...
Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hybrid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.
Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan
Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Verint bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.
Verint Systems (VRNT): Capturing the AI-Driven CX Revolution
Verint Systems is recognized as a leader in AI-driven customer experience (CX) technology, with its Open Platform integrating AI tools to enhance customer satisfaction and reduce operational costs. The ISG 2025 Buyers Guide highlights Verint's top rankings in customer experience, knowledge management, and customer journey management, emphasizing its superior total cost of ownership and return on investment. Verint's flexible platform supports third-party AI integrations, positioning it for future growth in the CX market.
Verint Named a Leader in ISG??s 2025 Customer Experience Management Buyers Guide - Business Wire
Verint has been named a Leader in ISGs 2025 Customer Experience Management Buyers Guide, achieving an Exemplary rating. The company excelled in Customer Experience Management, Knowledge Management, and Customer Journey Management categories, reflecting its innovation and strong ROI delivery. Verint's AI-powered solutions are recognized for enhancing customer outcomes and increasing agent capacity.
Verint Systems, Inc Profile
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
