Verint Speech Analytics Overview

Verint Speech Analytics transcribes and analyzes millions of calls to uncover customer insights. The software helps improve contact center performance efficiently.

Use Cases

Customers recommend Call Recording, Engagement Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Verint Speech Analytics.

Other use cases:

  • Contact List Management
  • Coaching
  • Helpdesk Management
  • Call Searching
  • Knowledge Management
  • Call Transcription
  • Call Analytics
See all use cases See less use cases

Business Priorities

Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Speech Analytics.

Other priorities:

  • Increase Sales & Revenue
See all business priorities See less business priorities

Verint Speech Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Speech Analytics works with different mediums / channels such as Phone Calls. and Omnichannel.

Verint Speech Analytics's features include Recording. and Verint Speech Analytics support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Verint Speech Analytics analytics capabilities include Analytics, and Custom Reports.

Reviews

"....by far the most used Conversational Intelligence platform in the world" - Orpus Research

Verint Speech Analytics, Genesys Cloud, Callminer Eureka, CallJourney, Skyvera, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Speech Analytics

Top Industries

  • Financial Services
  • Research
  • Hospital & Health Care

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Verint Speech Analytics is popular in Financial Services, Research, and Hospital & Health Care and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Verint Speech Analytics Use Cases

How does Verint Speech Analytics address your Call Recording Challenges?

Why is Verint Speech Analytics the best choice for Engagement Management?

What makes Verint Speech Analytics ideal for Measuring Customer Satisfaction?

How efficiently Does Verint Speech Analytics manage your Contact List Management?

What makes Verint Speech Analytics ideal for Coaching?

11+ more Business Use Cases

51 buyers and buying teams have used Cuspera to assess how well Verint Speech Analytics solved their Contact Center Software needs. Cuspera uses 219 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Verint Speech Analytics testimonial

Orpus Research
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research
Verint Speech Analytics testimonial

CRM industry
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry
Verint Speech Analytics testimonial

Ditte Gjørup Larsen

Speech Analyst,

Tryg Privat
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen
CUSTOMERS TESTIMONIALS
Verint Speech Analytics testimonial

Orpus Research
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research
Verint Speech Analytics testimonial

CRM industry
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry
Verint Speech Analytics testimonial

Ditte Gjørup Larsen

Speech Analyst,

Tryg Privat
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen

Case Studies

Telecommunications

CASE STUDY Claro Brazil

Verint Speech Analytics helped Claro Brazil improve sales and customer service. Claro used Verint Da Vinci AI for business analytics and Exact Transcription Bot for better call analysis. Sales conver...sions increased by 7%. Transactional Net Promoter Score went up by 14 points. Customer complaints to regulatory agencies dropped by 22%. Claro now makes sales calls faster and more precise.

Read more →
Government Administration

CASE STUDY Serco

Serco used Verint TimeFlex Bot to improve agent schedule flexibility. Before, agents had to submit manual schedule change requests, which took a lot of time and often got denied. With Verint TimeFlex... Bot, agents can now make unlimited schedule changes and earn FlexCoins for helping the business. This automation reduced workforce planner workload by 30%. Serco also lowered attrition and improved agent job satisfaction.

Read more →
Telecommunications

CASE STUDY NOS

Verint Messaging helped NOS, a top telecommunications provider in Portugal, improve customer service. NOS unified all social and private messaging channels with Verint Intelligent Virtual Assistant. ...This let agents manage 200,000 customer inquiries per year more efficiently. NOS saw a 61% increase in NPS and a 40% boost in agent productivity. The platform made it easier for agents to handle conversations and improved service levels.

Read more →
Banking

CASE STUDY First National Bank

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.

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Internet

CASE STUDY Trainline

Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.

Read more →
Information Technology and Services

CASE STUDY Neo BPO Hypeone

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.

Read more →
lightning

Peers used Verint Speech Analytics for call recording and engagement management

Verint Speech Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.86/5 ★

Read Reviews (9)
Analytics

4.29/5 ★

Read Reviews (48)
Custom Reports

4.07/5 ★

Read Reviews (32)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.86/5 ★

Read Reviews (9)
Analytics

4.29/5 ★

Read Reviews (48)
Custom Reports

4.07/5 ★

Read Reviews (32)

Software Failure Risk Guidance

?

for Verint Speech Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Speech Analytics

Verint Systems, Inc News

Customer

Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan

Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Verint bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.

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Awards

Verint Named a Leader in ISG??s 2025 Customer Experience Management Buyers Guide - Business Wire

Verint has been named a Leader in ISGs 2025 Customer Experience Management Buyers Guide, achieving an Exemplary rating. The company excelled in Customer Experience Management, Knowledge Management, and Customer Journey Management categories, reflecting its innovation and strong ROI delivery. Verint's AI-powered solutions are recognized for enhancing customer outcomes and increasing agent capacity.

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M&A

Call-center software maker Verint seeks buyers in AI dealmaking test

Verint, a leading provider of call-center and customer experience automation software, is exploring a potential sale amid heightened interest in AI-driven enterprise technology. The company has engaged financial advisors to assess strategic options, including a possible acquisition. This move reflects increased M&A activity in the AI software sector as businesses seek advanced automation and analytics capabilities for customer engagement.

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Customer

BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.

Read more →

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

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Financials

IPO