Verint Speech Analytics Overview
Here’s the scoop on Verint Speech Analytics! We've gathered over 219 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Verint Speech Analytics, Callminer Eureka, CallJourney, Skyvera, Genesys Cloud, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Verint Speech Analytics is right for your needs? Our Cuspera AI engine can evaluate how Verint Speech Analytics fits your specific business needs, industry, and context. Get your personalized assessment report today.
Verint Speech Analytics supports business activities such as:
- Call Recording
- Engagement Management
- Measuring Customer Satisfaction
- Contact List Management
- Coaching
Verint Speech Analytics can help you with many business goals, such as Improve Efficiency, Enhance Customer Relationships, and Increase Sales & Revenue. It can help manage these activities if you use Phone Calls and Omnichannel for these needs. As a solution, Verint Speech Analytics's capabilities include Recording.
Verint Speech Analytics Financial Services Vertical is its biggest customer base.
Reviews
"The company has long been a powerhouse in the analytics space. " - CRM industry
Cuspera Reviews
51 buyers and buying teams have used Cuspera to assess how well Verint Speech Analytics solved their Contact Center Software needs. Cuspera uses 219 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Efficiency and Enhance Customer Relationships are the most popular business priorities peers achieved using Verint Speech Analytics.
Use Cases
Peers recommend Call Recording , Engagement Management , Measuring Customer Satisfaction , as the business use cases that they have been most satisfied while using Verint Speech Analytics.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
3.81/5 ★ |
"...It gives us the ability to search for recorded calls and QA them for our representatives...." Peer review by Malcolm S, Malcolm |
| Engagement Management with Omnichannel |
4.77/5 ★ |
"...Combining self-service knowledge with the transformation of our customer interaction centre and website gives us the confidence to say: buying and enjoying your BMW just got easier...." Testimonial from BMW Group and Financial Services UK |
| engaging and following up |
4.51/5 ★ |
"...Verint partners with thousands of iconic brands to elevate their experience management (XM) programs, engage customers, and create differentiated experiences. ..." Speech Analytics |
| Measuring Customer Satisfaction with Phone Calls |
4.66/5 ★ |
"...Call recordings are a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance, and campaign effectiveness...." Speech Analytics |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
3.81/5 ★ |
"...It gives us the ability to search for recorded calls and QA them for our representatives...." Peer review by Malcolm S, Malcolm |
|
| Engagement Management with Omnichannel |
4.77/5 ★ |
"...Combining self-service knowledge with the transformation of our customer interaction centre and website gives us the confidence to say: buying and enjoying your BMW just got easier...." Testimonial from BMW Group and Financial Services UK |
|
| engaging and following up |
4.77/5 ★ |
| Measuring Customer Satisfaction with Phone Calls |
4.66/5 ★ |
"...Call recordings are a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance, and campaign effectiveness...." Speech Analytics |
|
11+ more Business Use Cases
Our AI advisor, Wyz, harnessed 219 insights from peers and experts to help you assess how these Verint Speech Analytics use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry |
|
|
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research |
|
|
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
CRM industry |
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry |
|
Orpus Research |
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research |
|
Ditte Gjørup Larsen Speech Analyst, Tryg Privat |
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen |
Popular Business Setting
for Verint Speech Analytics
Top Industries
- Financial Services
- Research
- Hospital & Health Care
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used Verint Speech Analytics to Improve efficiency and Enhance customer relationships
Verint Speech Analytics Alternatives
Peer and Expert Opinion on Features
for Verint Speech Analytics
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (17) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (17) |
IT and Other Capabilities
for Verint Speech Analytics
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (18) |
| Data Import | Read Reviews (22) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (18) |
| Data Import | Read Reviews (22) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (6) |
| 24/7 Support | Read Reviews (16) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (6) |
| 24/7 Support | Read Reviews (16) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (32) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (32) |
Software Failure Risk Guidance
?for Verint Speech Analytics
Overall Risk Meter
Top Failure Risks for Verint Speech Analytics
Vendor Profile Details
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
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