Verint Speech Analytics Overview

Verint Speech Analytics transcribes and analyzes millions of calls to uncover customer insights. The software helps improve contact center performance efficiently.

Use Cases

Customers recommend Call Recording, Engagement Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Verint Speech Analytics.

Other use cases:

  • Contact List Management
  • Coaching
  • Helpdesk Management
  • Call Searching
  • Knowledge Management
  • Call Transcription
  • Call Analytics
See all use cases See less use cases

Business Priorities

Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Speech Analytics.

Other priorities:

  • Increase Sales & Revenue
See all business priorities See less business priorities

Verint Speech Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Speech Analytics works with different mediums / channels such as Phone Calls. and Omnichannel.

Verint Speech Analytics's features include Recording. and Verint Speech Analytics support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Verint Speech Analytics analytics capabilities include Analytics, and Custom Reports.

Reviews

"The company has long been a powerhouse in the analytics space." - CRM industry

Verint Speech Analytics, Genesys Cloud, Callminer Eureka, CallJourney, Skyvera, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Speech Analytics

Top Industries

  • Financial Services
  • Research
  • Hospital & Health Care

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Verint Speech Analytics is popular in Financial Services, Research, and Hospital & Health Care and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Verint Speech Analytics Use Cases

How does Verint Speech Analytics address your Call Recording Challenges?

How efficiently Does Verint Speech Analytics manage your Engagement Management?

What solutions does Verint Speech Analytics provide for Measuring Customer Satisfaction?

How can Verint Speech Analytics enhance your Contact List Management process?

Why is Verint Speech Analytics the best choice for Coaching?

51 buyers and buying teams have used Cuspera to assess how well Verint Speech Analytics solved their Contact Center Software needs. Cuspera uses 219 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Verint Speech Analytics testimonial

CRM industry
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry
Verint Speech Analytics testimonial

Ditte Gjørup Larsen

Speech Analyst,

Tryg Privat
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen
Verint Speech Analytics testimonial

Orpus Research
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research
CUSTOMERS TESTIMONIALS
Verint Speech Analytics testimonial

CRM industry
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry
Verint Speech Analytics testimonial

Ditte Gjørup Larsen

Speech Analyst,

Tryg Privat
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen
Verint Speech Analytics testimonial

Orpus Research
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research

Case Studies

Marketing and Advertising

CASE STUDY Qualfon

Verint Workforce Management and MyVerint App helped Qualfon improve employee and customer experience. Qualfon used these tools to increase CX automation and boost efficiency. The company saw greater ...agent capacity and better customer service. Flexible schedules for agents led to an almost 2% drop in no-call, no-shows. Real time analysts spent 17% less time on daily busy work.

Read more →
Information Technology and Services

CASE STUDY Neo BPO Hypeone

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% reduction in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now has higher productivity and greater efficiency.

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CASE STUDY MSC

Verint Quality Bot helped MSC save over $12.5 million each year. MSC used automation to increase call evaluation capacity by 7,000%. The solution helped MSC align resources with its mission and strat...egy. Operational efficiency improved. The case shows the impact of Verint's AI-powered quality management tools in large-scale customer service environments.

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CASE STUDY Volaris Airlines

Conversocial, a Verint company, helped Volaris Airlines improve digital customer experience. Volaris wanted to keep costs low and attract new flyers. They used messaging and automation to make custom...er service better and faster. Since 2017, more customers use messaging instead of old channels. Volaris attracted first-time flyers by offering low fares and a mobile-friendly experience. This digital change helped Volaris compete with bus travel and keep customers coming back.

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Retail

CASE STUDY Wayfair

Verint Workforce Management helped Wayfair scale its contact center workload. Wayfair used Verint to create a layered staffing approach. This made scheduling easier and more flexible. The Verint Plat...form gave Wayfair a full view of agent status across channels. Wayfair can now meet customer expectations and protect customer experience. The solution helped Wayfair manage costs while serving over 25 million customers a year.

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Internet

CASE STUDY Trainline

Verint Agent Virtual Assistant helped Trainline double agent capacity. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. Tra...inline managed more customer contacts with the same staff. Performance metrics improved across the board.

Read more →
lightning

Peers used Verint Speech Analytics for call recording and engagement management

Verint Speech Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.86/5 ★

Read Reviews (9)
Analytics

4.29/5 ★

Read Reviews (48)
Custom Reports

4.07/5 ★

Read Reviews (32)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.86/5 ★

Read Reviews (9)
Analytics

4.29/5 ★

Read Reviews (48)
Custom Reports

4.07/5 ★

Read Reviews (32)

Software Failure Risk Guidance

?

for Verint Speech Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Speech Analytics

Verint Systems, Inc News

M&A

Verint Systems Getting Taken Private, As AI-Driven CX Automation Proves Valuable

Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. The deal, approved by Verint's board, offers shareholders $20.50 per share, an 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The merger is expected to close by the end of Verint's fiscal year, subject to customary conditions and shareholder approval.

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Financial

Verint Announces Q2 Results | FinancialContent

Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending acquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.

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M&A

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an ...

Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer experience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.

Read more →
Product

Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...

Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hybrid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.

Read more →

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

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Financials

IPO