Verint Speech Analytics Overview

Verint Speech Analytics transcribes and analyzes millions of calls to uncover customer insights. The software helps improve contact center performance efficiently.

Use Cases

Customers recommend Call Recording, Engagement Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Verint Speech Analytics.

Other use cases:

  • Contact List Management
  • Coaching
  • Helpdesk Management
  • Call Searching
  • Knowledge Management
  • Call Transcription
  • Call Analytics
See all use cases See less use cases

Business Priorities

Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verint Speech Analytics.

Other priorities:

  • Increase Sales & Revenue
See all business priorities See less business priorities

Verint Speech Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Speech Analytics works with different mediums / channels such as Phone Calls. and Omnichannel.

Verint Speech Analytics's features include Recording. and Verint Speech Analytics support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Verint Speech Analytics analytics capabilities include Analytics, and Custom Reports.

Reviews

"By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience." - Ditte Gjørup Larsen

Verint Speech Analytics, Genesys Cloud, Callminer Eureka, CallJourney, Skyvera, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Speech Analytics

Top Industries

  • Financial Services
  • Research
  • Hospital & Health Care

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Verint Speech Analytics is popular in Financial Services, Research, and Hospital & Health Care and is widely used by Small Business, Enterprise, and Mid Market.

Verint Speech Analytics Customer wins, Customer success stories, Case studies

How can Verint Speech Analytics optimize your Call Recording Workflow?

How efficiently Does Verint Speech Analytics manage your Engagement Management?

What solutions does Verint Speech Analytics provide for Measuring Customer Satisfaction?

What makes Verint Speech Analytics ideal for Contact List Management?

What solutions does Verint Speech Analytics provide for Coaching?

51 buyers and buying teams have used Cuspera to assess how well Verint Speech Analytics solved their Contact Center Software needs. Cuspera uses 219 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS TESTIMONIALS
Verint Speech Analytics testimonial

Ditte Gjørup Larsen

Speech Analyst,

Tryg Privat
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen
Verint Speech Analytics testimonial

CRM industry
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry
Verint Speech Analytics testimonial

Orpus Research
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research
CUSTOMERS TESTIMONIALS
Verint Speech Analytics testimonial

Ditte Gjørup Larsen

Speech Analyst,

Tryg Privat
By using Verint Speech Analytics to analyze agent and customer dialogue, we identify behaviors that drive the perfect experience. Testimonial By Ditte Gjørup Larsen
Verint Speech Analytics testimonial

CRM industry
The company has long been a powerhouse in the analytics space. Testimonial By CRM industry
Verint Speech Analytics testimonial

Orpus Research
....by far the most used Conversational Intelligence platform in the world Testimonial By Orpus Research
 

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lightning

Peers used Verint Speech Analytics for call recording and engagement management

Verint Speech Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.86/5 ★

Read Reviews (9)
Analytics

4.29/5 ★

Read Reviews (48)
Custom Reports

4.07/5 ★

Read Reviews (32)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.86/5 ★

Read Reviews (9)
Analytics

4.29/5 ★

Read Reviews (48)
Custom Reports

4.07/5 ★

Read Reviews (32)

Software Failure Risk Guidance

?

for Verint Speech Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Speech Analytics

Verint Systems, Inc News

Executive

Executive Change: Verint Appoints Teresa Anania as Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer, enhancing its leadership team. Verint specializes in CX automation, serving around 10,000 customers globally, including over 80% of the Fortune 100. The company is known for its AI-powered solutions and significant market presence.

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Company

Verint Sets the Stage for Engage 2026: The First "Better Together" CX Automation Event with Calabrio

Verint announced Engage 2026, a CX Automation event in Las Vegas, marking its first collaboration with Calabrio. The event will showcase the unified Verint-Calabrio portfolio on the Verint CX Automation Platform, emphasizing AI-powered solutions for enterprise-wide results. Attendees will explore how Verint's platform transforms AI investments into measurable business outcomes.

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Executive

Verint appoints Teresa Anania as Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer. Anania will oversee global customer success, professional services, support, and renewals for Verint and Calabrio. She brings experience from Sophos, Zendesk, and Autodesk, aiming to enhance customer engagement and drive revenue growth.

Read more →
Executive

Verint Names Teresa Anania Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer to lead its customer success team. Anania, a 25-year CX veteran, will focus on enhancing customer outcomes with the Verint CX Automation Platform. She joins from Sophos, bringing experience from Zendesk and Autodesk, and will report directly to CEO Dave Rhodes.

Read more →

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO