Speech Analytics | Voice of the Customer (VoC) | Verint
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Latest Product Updates and Feature Enhancements on Verint Speech Analytics
Verint Systems: Pioneering AI-Driven CX Automation with Scalable ...
Verint Systems is leading AI-driven customer experience automation with a 25% YoY growth in SaaS bookings, driven by AI-powered bots. The company achieved $356M in AI-driven ARR by Q4 2025, with a hy...brid cloud platform and top ISG ranking in knowledge management. Verint's strategic roadmap includes GenAI integration and expansion into journey mapping, positioning it as a leader in the $24B CX automation market.
Verint Systems (VRNT): Capturing the AI-Driven CX Revolution
Verint Systems is recognized as a leader in AI-driven customer experience (CX) technology, with its Open Platform integrating AI tools to enhance customer satisfaction and reduce operational costs. T...he ISG 2025 Buyers Guide highlights Verint's top rankings in customer experience, knowledge management, and customer journey management, emphasizing its superior total cost of ownership and return on investment. Verint's flexible platform supports third-party AI integrations, positioning it for future growth in the CX market.
Verint Genie Bot Delivers Millions of Dollars in Business Value
Verint has announced the successful outcomes of its recently launched Verint Genie Bot, part of its Open Platform business analytics solutions. The AI-powered bot provides rapid customer experience i...nsights, significantly boosting business value. For instance, a financial institution optimized customer journeys to achieve a $5 million revenue increase, while an energy provider reduced costs by $3 million through enhanced workflows.
Mergers, Acquisitions, and Business Moves by Verint Speech Analytics
Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an ...
Thoma Bravo has entered a definitive agreement to acquire Verint Systems, Inc. for $2 billion. Post-acquisition, Verint will merge with Calabrio, forming a leading provider of AI-driven customer expe...rience automation solutions. The combined entity aims to enhance customer interactions and drive business outcomes across diverse markets.
Call-center software maker Verint seeks buyers in AI dealmaking test
Verint, a leading provider of call-center and customer experience automation software, is exploring a potential sale amid heightened interest in AI-driven enterprise technology. The company has engag...ed financial advisors to assess strategic options, including a possible acquisition. This move reflects increased M&A activity in the AI software sector as businesses seek advanced automation and analytics capabilities for customer engagement.
Funding News and Financial Performance of Verint Speech Analytics
Verint Announces Q2 Results | FinancialContent
Verint announced its Q2 financial results, reporting a 21% year-over-year increase in AI Annual Recurring Revenue (ARR) and a total revenue of $208 million. The company also highlighted its pending a...cquisition by Thoma Bravo for $2 billion, which is expected to close by the end of the fiscal year. This acquisition aims to bolster Verint's leadership in CX Automation.
Verint's AI-Powered Subscription Surge: A Leader in the CX Automation ...
Verint's Q1 FYE 2026 results highlight a strategic shift to AI-powered solutions, driving a 6.3% increase in subscription ARR to $710 million. The AI segment, now 50% of total ARR, grew 24.1% YoY. Ve...rint targets 8% ARR growth by 2026, with a focus on hybrid cloud deployments. The company also aims for a 40% FCF increase, supported by share buybacks and margin expansion.
Verint Systems Inc. Reports 85% Revenue from Subscriptions
Verint reported that 85% of its revenue now comes from subscriptions, driven by its Verint Open Platform and AI-powered customer engagement solutions. For the quarter ending April 30, 2025, subscript...ion annual recurring revenue (ARR) reached $709.99 million, up 6% year-over-year. This shift highlights Verints strong momentum in SaaS and automation for enterprise customer experience.
Awards, Recognitions, and Industry Achievements of Verint Speech Analytics
Verint Named a Leader in ISG's 2025 Customer Experience Management ...
Verint has been recognized as a leader in ISG's 2025 Customer Experience Management Buyers Guide, earning an Exemplary rating and top positions in Customer Experience Management, Knowledge Management..., and Customer Journey Management categories. This recognition highlights Verint's innovation and ability to deliver AI-driven business outcomes, reinforcing its leadership in CX automation.
Verint Named a Leader in ISG??s 2025 Customer Experience Management Buyers Guide - Business Wire
Verint has been named a Leader in ISGs 2025 Customer Experience Management Buyers Guide, achieving an Exemplary rating. The company excelled in Customer Experience Management, Knowledge Management, a...nd Customer Journey Management categories, reflecting its innovation and strong ROI delivery. Verint's AI-powered solutions are recognized for enhancing customer outcomes and increasing agent capacity.
Verint Wins Six TrustRadius 'Top Rated' Awards Based on Customer Reviews - Yahoo Finance
Verint earned six TrustRadius 2025 'Top Rated' awards, recognized for its Open Platform and AI-powered bots in categories including contact center software, conversation intelligence, transcription, ...voice recognition, call center workforce optimization, and workforce management. Customer reviews highlighted measurable business outcomes such as increased agent capacity, supervisor efficiency, and revenue per interaction, underscoring Verint's leadership in CX automation.
Customer Success Stories of Verint Speech Analytics
Verint AI Transforms Volaris Airlines: 70% Cost Reduction, 3X Call Volume, Zero Added Staff - Stock Titan
Verint's AI-powered bots have enabled Volaris Airlines to achieve a 70% reduction in customer service costs and handle three times the call volume without increasing staff. The implementation of Veri...nt bots has also increased Volaris's customer satisfaction by 30% and facilitated sales through digital channels, enhancing customer experience and generating additional revenue.
BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire
BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved... upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.
