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Compare BenchmarkONE vs Act!

Comparison Summary

For BenchmarkONE vs Act! comparison, Our AI algorithm looked at 7388 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using BenchmarkONE and Act! to solve their respective business needs.

Pros and cons of BenchmarkONE and Act!

BenchmarkONE is more suited to businesses that require Engagement Management with E-Mail and Communication Management with E-Mail where as Act! is focused towards Contact List Management and Engagement Management with E-Mail .

Both BenchmarkONE and Act! are CRM software, peers recommend BenchmarkONE for helpdesk management and communication management where as Act! is more known for social media management .

logo BenchmarkONE

Focus area

BenchmarkONE is better than Act! for

Software Failure Risk

  • medium

logo Act!

Focus area

Act! is better than BenchmarkONE for

Software Failure Risk

  • medium

About

Sales and marketing software for small businesses and marketing agencies

Act! CR

Age

2011

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

90

84

Total Goals
(we found evidences for)

13

10

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up

engaging with scheduling & cadence


contact list management

creating contact list


training & onboarding


campaign management

campaign monitoring


generation of new leads




social media management

social media analytics

monitoring social media

scheduling post to social media


helpdesk management



content management







competitive intelligence


sales document management

proposal & quote management

contract management


account management


relationship management


lead qualification

lead qualification: technographic

lead qualification: behavioural

lead qualification: demographic




workflow management


social media marketing




discount management


promotion management


business development


personalized marketing



follower management


database marketing



pipeline management


customer feedback management

measuring customer satisfaction


relationship marketing


lifetime value management



trade show marketing



segmentation and targeting


conversion management


revenue cycle management


rating and review management


loyalty management

identify target customers


sales call management

meeting management




opportunity management


products & pricelist management


calendar management


knowledge management




Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Build brand awareness

  • Grow market share

  • Improve internal communications

  • Launch new products

  • Improve brand engagement

  • Establish thought leadership

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Improve brand engagement

  • Grow market share

  • Improve consistency

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • website

  • offline

  • point of sale

  • mobile

  • promotions

  • channel partners

  • on premises

  • text SMS

  • print media

  • magazine

  • mobile app

  • trade shows

  • newsletter

  • Facebook

  • user generated content

  • blogs

  • events

  • chat

  • See 18 more
  • e-mail

  • phone calls

  • social media

  • website

  • offline

  • point of sale

  • mobile

  • promotions

  • channel partners

  • on premises

  • text SMS

  • print media

  • magazine

  • mobile app

  • trade shows

  • newsletter

  • Facebook

  • user generated content

  • blogs

  • events

  • chat

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting