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Arise vs Exotel: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Arise vs. Exotel is based on a specific set of business needs and context. The comparison uses 2443 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Arise and Exotel

Arise, Exotel, Smiddle, CloudTalk, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Arise covers Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Conference Call Management with Offline, Contact List Management with Phone Calls, etc.

Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Arise

Focus area

Software Failure Risk

  • medium

logo Exotel

Focus area

Exotel is better than Arise for

Software Failure Risk

  • low

About

Arise Platform leverages virtual Service..

Cloud Communication APIs for Calls, SMS, User verifications and more

Financials

PRIVATE

SERIES D

Business Need

Total Processes
(we found evidences for)

36

50

Total Goals
(we found evidences for)

11

11

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


engagement management

engaging and following up


conference call management


contact list management


training & onboarding


customer feedback management

measuring customer satisfaction


trade show marketing


international marketing


category management


competitive intelligence


lifetime value management



loyalty management

customise loyalty program


generation of new leads


communication management

sending & publishing communications


relationship management


sales document management





sales call management



products & pricelist management


social media analytics


social media management

social media analytics


customer case management




workflow management


conversion management


Top Goals

Goals Achieved

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Improve brand engagement

  • Increase sales & revenue

  • Enhance customer relationships

  • Establish thought leadership

  • Acquire customers

  • Improve stakeholder relations

  • Improve efficiency

  • Improve internal communications

  • See 8 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more
  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting