Arise: Product updates, Customer stories, and Insights | 2026 Cuspera

Arise Shield helped a luxury goods retailer stop rising fraud in customer support. The retailer faced financial losses and lost trust due to fraud. Arise Shield was set up for real-time monitoring, i...dentity checks, and custom fraud rules. In the first month, the system blocked 1,136 actions and stopped $110,982 in fraud. The team handled 31,621 transactions with zero fraud needing further action. Customer satisfaction reached 102% of the goal, and quality assurance hit 101%.
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Arise delivered urgent inventory audit services for CHEP, the largest provider of pallet and container pooling. CHEP faced a challenge when their existing vendor could not meet a critical count reque...st. Arise responded quickly, completing 48% of requests as urgent and achieving a 0% no-show rate over six months. The team built new onboarding and data sharing systems to ensure reliable, efficient service. CHEP praised Arise for their collaboration and ability to meet unexpected demand.
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The Arise Platform helped a major hospitality client during Hurricane Ian. The client's on-site contact center closed for safety. Arise used its gig workforce to provide support. Within 48 hours, Ari...se filled over 1,472 service hours in 6 days. Guests got immediate help and the client’s team stayed safe. Guest satisfaction reached 96% during the crisis.
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The Arise Platform helped a maker of healthy meals reach senior citizens eligible for Medicare-covered meals. Seniors were wary of scams, making outreach difficult. Arise connected the client with 70...,000 certified Service Partners trained in HIPAA basics and empathy. Service Partners used outbound calls and SMS to notify recipients. Call-to-signup conversion rose to over 90%. Predictive dialing increased efficiency to over 60 dials per hour, nearly doubling productivity.
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Arise® used its Starmatic® technology and intra-day flex platform to help a major utility company improve customer service during severe weather. The company faced high call drop rates and low satisf...action scores. Arise® sourced local service partners and launched a fast virtual learning program. CSAT stayed at or above 90% for five years. Utilization rates topped 90%. The abandon rate dropped to 1.3%, beating the goal by 2.7%. The company cut total cost of ownership by 25%.
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The Arise Platform helped a nationwide roadside assistance program handle high call volumes during severe winter weather. The client used Arise's flex capacity and Gig-CX network to deliver fast, rel...iable customer support. Service Partners achieved 108% of the AHT goal, coming in 39 seconds under target. Not on Call time dropped by 43 seconds, reaching 158% of goal. NPS improved by 2 points quarter-over-quarter, hitting 101% of the target.
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