Arise: Use-Cases, Insights and Reviews | 2026 Cuspera

Arise Shield stopped all fraud for a luxury goods retailer in the first month. The solution blocked 1,136 actions and protected $110,982 in revenue. Arise Shield handled 31,621 transactions with real...-time monitoring and custom fraud detection rules. Customer satisfaction reached 102% of the goal, and quality assurance hit 101%. The retailer kept its reputation strong and customer trust high with proactive fraud prevention.
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Arise provided a telehealth provider with support for new patient registration and technical help. The challenge was handling sensitive information and complex telehealth services by phone. Arise sou...rced specialized Service Partners and created a fast certification program. They launched a "Super Support" plan for real-time feedback and faster proficiency. The solution improved support quality for patient onboarding and technical issues.
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Arise Gaming helped Web3 Studio cut average response time from 4.2 to 2.4 hours, a 43% improvement. The Arise Gaming Platform used workforce management analytics and heatmap data to optimize support ...scheduling. This led to faster player support and higher satisfaction scores, boosting satisfaction by 33%. Web3 Studio now keeps players engaged and creates superfans. The solution focused on player experience analytics and flexible scheduling.
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Arise Gaming helped Web3 Studio cut player support response times by 43%. The Arise Gaming Platform used workforce management analytics and heatmap data to improve scheduling. This reduced average re...sponse time from 4.2 to 2.4 hours. Player satisfaction scores increased by 33%. The solution supported global player engagement in the NFT gaming sector.
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The Arise Platform helped a nationwide roadside assistance program handle a surge in customer support during severe winter weather. The client faced contact volumes far above forecast, needing fast, ...high-quality help for stranded motorists. Arise delivered up to 600% seasonal and 200% intraday flex capacity, connecting the client with a large network of service partners. Service Partners achieved 108% of AHT goal, reduced Not on Call time by 43 seconds, and improved NPS by 2 points quarter-over-quarter. The solution ensured excellent customer care even in crisis.
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Arise used its platform to help a leading CPG company resolve delivery delays and restore customer satisfaction. The company faced a surge in support tickets after moving to new distribution centers.... Arise certified service partners to manage the increased ticket volume and used targeted upskilling. Over 18,000 tickets were resolved, with service partners handling 166% of forecasted closures. The closure rate goal was exceeded by 17%. Customer satisfaction and trust improved as a result.
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