Arise: Use-Cases, Insights and Reviews | 2025 Cuspera

Arise Shield helped a luxury goods retailer stop rising fraud in customer support. The retailer faced financial losses and lost trust due to fraud. Arise Shield was set up for real-time monitoring, i...dentity checks, and custom fraud rules. In the first month, the system blocked 1,136 actions and stopped $110,982 in fraud. The team handled 31,621 transactions with zero fraud needing further action. Customer satisfaction reached 102% of the goal, and quality assurance hit 101%.
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Arise used its platform to help a leading CPG company fix delivery delays after moving to new distribution centers. The company faced a big backlog of support tickets and falling customer satisfactio...n. Arise assessed and organized the ticket backlog, trained agents, and used quality tools to improve ticket handling. Service Partners cleared over 18,000 tickets, handled 166% of forecasted closures, and beat the closure rate goal by 17%. Customer satisfaction and trust improved as a result.
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Arise® Platform helped a major home improvement retailer move from voice to chat support. The retailer faced high call volumes and slow response times. Arise integrated its platform, trained agents, ...and set up quality checks. Customer Effort Score rose 2.2% above goal. Likely to Shop Again score beat target by 0.3%. VOC ASAT exceeded expectations by 3.1%. Chat response time was 24.5 seconds faster than competitors. Message transfers dropped by 2.3%. The client doubled their full-time staff with Arise after seeing these results.
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Arise® helped a leading telehealth provider improve patient registration and support. The provider struggled with complex phone registrations and technical support for telehealth services. Arise® use...d specialized Service Partners and a fast certification program to boost problem-solving skills. They added a "Super Support" plan for real-time feedback and faster proficiency. In 2023, average hold time dropped to 12 seconds, CSAT rose, quality scores topped 90%, and cost per call was $2.28. The team handled 952,168 contacts with high efficiency.
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Arise® used its Starmatic® technology and intra-day flex platform to help a major utility company improve customer service during severe weather. The company faced high call drop rates and low satisf...action scores. Arise® sourced local service partners and launched a fast virtual learning program. CSAT stayed at or above 90% for five years. Utilization rates topped 90%. The abandon rate dropped to 1.3%, beating the goal by 2.7%. The company cut total cost of ownership by 25%.
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