Arise: Use-Cases, Insights and Reviews | 2026 Cuspera

Arise Shield helped a luxury goods retailer stop rising fraud in customer support. The retailer faced financial losses and lost trust due to fraud. Arise Shield was set up for real-time monitoring, i...dentity checks, and custom fraud rules. In the first month, the system blocked 1,136 actions and stopped $110,982 in fraud. The team handled 31,621 transactions with zero fraud needing further action. Customer satisfaction reached 102% of the goal, and quality assurance hit 101%.
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Arise Platform helped a leading Canadian HVAC and plumbing company handle seasonal call surges and weather-driven spikes. The company needed scalable customer support and better cross-sell of service...s. Arise provided virtual service providers for scheduling, issue resolution, and retention calls. The solution improved upsell and cross-sell capabilities and supported customer protection plans. The flexible model met seasonal demand and enhanced customer experience.
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Arise introduced a new learning journey for a big box retailer to improve customer service. Service partners received enhanced training, including classroom debriefs and ongoing coaching. This approa...ch increased service partner satisfaction scores by 5 points. Customers’ likelihood to shop again scores rose by 4 points. The changes led to better experiences for both staff and shoppers.
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The Arise Platform helped a major cruise client recover from pandemic layoffs by providing skilled Service Partners for sales. The client faced a surge in demand but had a reduced sales team. Arise d...elivered over 70,000 certified Service Partners, enabling record monthly cruise bookings of $1 million. Service Partners consistently exceeded $4,000 revenue per booking, averaging $4,400-$4,500. A revamped sales curriculum boosted close rates for new Service Partners to 28-30%, nearly matching experienced staff. The Arise Platform enabled fast program launches and supported the client's return to pre-pandemic sales levels.
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Arise used its GigCX service partners in Jamaica to help a top digital roadside assistance platform. The client faced budget cuts and needed a cheaper way to support over 200,000 drivers in America. ...Arise sourced 73 agents, trained them for two business lines, and used the Starmatic Scheduling System for flexible shifts. The team provided 24/7 support and high-quality service. The client praised the new agents for sounding experienced after just two weeks on the job.
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The Arise Platform helped a major cruise client recover after the pandemic. The client faced a shortage of customer service reps and a surge in cruise bookings. Arise used its Gig-CX network and "Ear...n While You Learn" program to fill 100% of FTE needs from Q1-Q3 2022. Agent certification rates doubled, and call transfers dropped from 17.9% to 4.5%. First-call resolution improved to 95%. Arise also added 700 hours with less than 24 hours’ notice to meet last-minute sales demands.
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