Arise Overview

Arise® connects the right people with the right brands, empowering transformative customer connections. Customer experiences are driven by remarkable people and technology.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Conference Call Management, as the business use cases that they have been most satisfied with while using Arise.

Other use cases:

  • Contact List Management
  • Onboarding
  • Trade Show Marketing
  • International Marketing
  • Measuring Customer Satisfaction
  • Category Management
  • Competitive Intelligence
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Business Priorities

Improve Digital And Social Presence and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Arise.

Other priorities:

  • Launch New Products
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Establish Thought Leadership
  • Acquire Customers
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Improve Internal Communications
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Arise Use-Cases and Business Priorities: Customer Satisfaction Data

Arise works with different mediums / channels such as Phone Calls. Offline. Events etc.

Arise's features include Personalization, and Feedback Surveys. and Arise support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Arise analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Customer contact and solutions...." Peer review by Consultant

Arise, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Arise

Top Industries

  • Financial Services

Popular in

  • Large Enterprise
  • Small Business

Arise is popular in Financial Services, and is widely used by Large Enterprise, and Small Business,

Comprehensive Insights on Arise Use Cases

What benefits does Arise offer for Helpdesk Management?

Why is Arise the best choice for Engagement Management?

How can Arise enhance your Contact List Management process?

What solutions does Arise provide for Onboarding?

24+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Arise solved their Contact Center Software needs. Cuspera uses 595 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Retail

CASE STUDY UK division of a global coffee company

The Arise Platform helped a UK coffee retailer during a major tech outage. The retailer faced internet and website failures, leaving customers without support. Arise used its Gig-CX model to quickly ...scale up service. The platform handled nearly 100% of the client’s volume, flexing to 120% of forecasted calls and 200% of forecasted chats. This quick response won Arise all of the client’s live chat business in the UK.

Consumer Electronics

CASE STUDY major home security client

The Arise Platform helped a major home security client avoid a customer service crisis. In April 2022, traditional BPO partners could not meet live agent capacity, risking lost revenue and poor custo...mer experience. The client used Arise’s flex capacity model, powered by Gig-CX, to quickly scale service to 110% of forecasted demand. This solution kept their billing line of business running and reduced average handle time by 11%. The client praised Arise for its flexibility and fast deployment.

Financial Services

CASE STUDY Financial services company

The Arise Platform helped a financial services company handle a surge in customer support during the October tax extension deadline. The challenge was a record number of tax extensions and complex po...st-COVID tax questions. Arise prepared months in advance, creating detailed resources and training for service partners. During the peak, service partners achieved an NPS of 76, 8% above goal, and a customer resolution rate of 91%. The company led all BPO providers in quality during this period.

Automotive

CASE STUDY global roadside assistance client

The Arise Platform helped a global roadside assistance client fix gaps in their customer experience reporting. The client struggled with slow response times and high average handle time (AHT) of almo...st 8 minutes. Arise worked with the client's tech team to analyze and validate CX data, improving visibility into key metrics. Service partners using the platform reached almost 90% utilization. The client reduced AHT by 50%, now averaging 3-4 minutes.

Automotive

CASE STUDY nationwide roadside assistance program

The Arise Platform helped a nationwide roadside assistance program handle high call volumes during severe winter weather. The client used Arise's flex capacity and Gig-CX network to deliver fast, rel...iable customer support. Service Partners achieved 108% of the AHT goal, coming in 39 seconds under target. Not on Call time dropped by 43 seconds, reaching 158% of goal. NPS improved by 2 points quarter-over-quarter, hitting 101% of the target.

CASE STUDY major cruise client

The Arise Platform helped a major cruise client recover after the pandemic. The client faced a shortage of customer service staff and high booking demand. Arise used its Gig-CX network and launched t...he 'Earn While You Learn' program to quickly train agents. This program doubled agent certification rates and reduced call transfers from 17.9% to 4.5%. Arise met 100% of the client's staffing needs and improved first-call resolution to 95%. The platform also added 700 extra hours in less than 24 hours to handle last-minute sales demands.

Frequently Asked Questions(FAQ)

for Arise

What is Arise used for?

Arise is a Contact Center Software mainly used by its customers to Improve Digital And Social Presence and Scale Best Practices by Helpdesk Management, Engagement Management and Conference Call Management .

What are the top features of Arise?

Personalization, Feedback surveys are some of the top features of Arise.

What are Arise alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Arise.

Where is Arise located?

Arise is headquartered at Miramar, Florida.
lightning

Peers used Arise for helpdesk management and engagement management

Arise Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.02/5

Read Reviews (72)
Analytics

3.92/5

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.02/5

Read Reviews (72)
Analytics

3.92/5

Read Reviews (17)

Software Failure Risk Guidance

?

for Arise

Overall Risk Meter

Low Medium High

Top Failure Risks for Arise

Arise Virtual Solutions Inc. News

Partnership

Sanas and Arise Announce Partnership to Deliver Real-Time Accent Translation Solutions Through the Arise Tech Platform

Sanas and Arise formed a strategic partnership to integrate Sanas' real-time accent translation technology into the Arise Tech Platform. This collaboration aims to enhance customer experience by enabling seamless communication between brands and global customers through advanced speech understanding and accent translation capabilities.

Customer

Protecting a Luxury Brand from Rising Fraud with Arise Shield

A luxury goods retailer faced a surge in fraud, impacting finances and customer trust. Arise Shield was implemented to protect against these fraudulent activities.

Partnership

Arise Enters into a Multi-year Agreement for CX Solutions with a Major Financial Services Provider

Arise has signed a multi-year agreement with a global financial services company to provide CX solutions using the Arise Platform across various geographies and languages.

Partnership

Sanas and Arise Announce Partnership to Deliver Real-Time Accent Translation Solutions Through the Arise Tech Platform - The Manila Times

Sanas and Arise formed a strategic partnership to integrate Sanas' real-time accent translation and speech enhancement AI into the Arise Tech Platform. This collaboration positions Arise as Sanas' preferred gig-based customer experience platform. Since deployment, Arise reports a 125%+ increase in Net Promoter Score and a 10% rise in sales conversions, highlighting improved customer communication and business outcomes.

Arise Virtual Solutions Inc. Profile

Company Name

Arise Virtual Solutions Inc.

Company Website

https://www.arise.com/

HQ Location

Miramar, Florida

Employees

251-500

Social

Financials

PRIVATE