Overview: Arise and XCALLY as Contact Center Software Category solutions.
Arise and XCALLY are robust contact center software options, each excelling in different areas. Arise focuses on enhancing digital presence and engagement management, making it suitable for financial services and large enterprises. XCALLY offers extensive touchpoint and channel management, with great adaptability for information technology and telecom industries. While Arise provides comprehensive support for large enterprises, XCALLY is favored across various enterprise sizes due to its advanced features and extensive integration capabilities.
Arise: Arise® connects the right people with the right brands, empowering transformative customer connections. Customer experiences are driven by remarkable people and technology.
XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.
Arise and XCALLY: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Arise enhances helpdesk and engagement management, ideal for financial services looking to strengthen engagement processes. read more →
XCALLY excels in touchpoint and channel management, perfect for telecom operators managing diverse communications. read more →
Business Goals
Arise helps improve digital presence and brand engagement, aligning with large enterprises aiming to enhance customer relations. read more →
XCALLY focuses on improving operational efficiency, making it ideal for enterprises streamlining communication processes. read more →
Core Features
Arise offers custom reports and strong security features, catering to enterprises needing detailed analytics and compliance. read more →
XCALLY provides high integration and advanced custom reporting, appealing to IT and telecom industries for data management. read more →
Vendor Support
Arise provides 24/7 support, phone, and email assistance, reflecting strong support for complex enterprise needs. read more →
XCALLY also offers 24/7 support but stands out with extensive chat and phone support for operational efficiency. read more →
Segments and Industries
Arise serves large enterprises in financial services, emphasizing tailored support for high-level operational needs. read more →
XCALLY is popular across enterprises of all sizes, with strong representation in IT and telecommunications sectors. read more →
Operational Alignment
Arise fits into large-scale operations with its focus on digital advancement and customer engagement. read more →
XCALLY is designed for a wide range of enterprise scales and complexities, offering comprehensive management of diverse communication channels. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Arise in Action: Unique Use Cases
How does Arise address your Helpdesk Management Challenges?
What solutions does Arise provide for Engagement Management?
How efficiently Does Arise manage your Contact List Management?
What solutions does Arise provide for Training & Onboarding?
XCALLY in Action: Unique Use Cases
What solutions does XCALLY provide for Touchpoint Management?
News
Latest Arise News
Protecting a Luxury Brand from Rising Fraud with Arise Shield
A luxury goods retailer faced a surge in fraud, impacting finances and customer trust. Arise Shield was implemented to protect against these fraudulent activities.
Latest XCALLY News
Case Study in mobile industry: the XCALLY Service Delivery Manager
The content discusses the role of the XCALLY Service Delivery Manager in implementing technology projects within the mobile industry, highlighting the company's omnichannel customer experience solutions and integrations.
