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Alchemer Enterprise Feedback Management Platform vs Listen360 Customer Engagement Platform: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Alchemer Enterprise Feedback Management Platform vs. Listen360 Customer Engagement Platform is based on a specific set of business needs and context. The comparison uses 12893 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Alchemer Enterprise Feedback Management Platform and Listen360 Customer Engagement Platform

Alchemer Enterprise Feedback Management Platform, Listen360 Customer Engagement Platform, SmartSurvey, Qualtrics CoreXM, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Alchemer Enterprise Feedback Management Platform covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Helpdesk Management, etc.

Listen360 Customer Engagement Platform focuses on Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than Listen360 Customer Engagement Platform for

Software Failure Risk

  • low

logo Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than Alchemer Enterprise Feedback Management Platform for

Software Failure Risk

  • medium

About

Online Survey Software that helps you transform to a truly customer-centric organization

Customer feedback tool to make products and services more meaningful to the customers you serve.

Age

2006

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

71

46

Total Goals
(we found evidences for)

16

12

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



helpdesk management


communication management

sending & publishing communications


training & onboarding


social media management

social media analytics

scheduling post to social media



workflow management


content management



contact list management


products & pricelist management


sales document management

contract management

proposal & quote management


lead qualification

lead qualification: technographic

lead qualification: demographic


competitive intelligence




campaign management


rating and review management


sales review & feedback


segmentation and targeting



generation of new leads




courses & assessment

create learning path



sales call management


community marketing


lifetime value management


loyalty management

identify target customers

customise loyalty program


business development



community building



knowledge management



merger and acquisition


relationship management



billing and invoice management



social media marketing


payment management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Establish thought leadership

  • Build brand awareness

  • Scale best practices

  • Grow market share

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Manage risk

  • See 13 more
  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Manage risk

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve consistency

  • Build brand awareness

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve internal communications

  • See 9 more

Top Channels

Channels Used

  • phone calls

  • website

  • e-mail

  • chat

  • social media

  • user generated content

  • blogs

  • offline

  • point of sale

  • on premises

  • promotions

  • Facebook

  • mass media

  • radio

  • Facebook page

  • games

  • review sites

  • video

  • Twitter

  • Yelp

  • events

  • trade shows

  • LinkedIn

  • See 20 more
  • phone calls

  • website

  • e-mail

  • chat

  • social media

  • user generated content

  • blogs

  • offline

  • point of sale

  • on premises

  • promotions

  • Facebook

  • mass media

  • radio

  • Facebook page

  • games

  • review sites

  • video

  • Twitter

  • Yelp

  • events

  • trade shows

  • LinkedIn

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting