Overview: 8x8 Business Phone and Arise as Contact Center Software Category solutions.
8x8 Business Phone excels in supporting robust sales call management and call recording capabilities suitable for large and enterprise businesses. It enhances internal communications and aids in customer acquisition. Arise focuses on helpdesk and engagement management, ideal for improving digital presence and engaging brand efforts. Arise aligns with small and exclusive large enterprises. Both offer 24/7 support, but 8x8 leads with comprehensive customer interaction channels and more flexible integrations.
8x8 Business Phone: 8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.
Arise: Arise® connects the right people with the right brands, empowering transformative customer connections. Customer experiences are driven by remarkable people and technology.
8x8 Business Phone and Arise: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
8x8 Business Phone supports sales call management with emphasis on call recording and collaboration, crucial for enterprises optimizing communication. read more →
Arise offers helpdesk and engagement management, aiding businesses in interactions and follow-ups, which is valuable for customer service-oriented setups. read more →
Business Goals
8x8 Business Phone aids in enhancing internal communications and customer acquisition, supporting objectives like increasing sales and entering new markets. read more →
Arise helps improve digital presence and scale best practices, targeting goals such as boosting brand engagement and successfully launching products. read more →
Core Features
8x8 Business Phone is loaded with features like compliance, extensive data export, and analytics, catering to data-driven and security-conscious users. read more →
Arise offers strong training and onboarding features, emphasizing security and privacy, appealing to organizations valuing structured training and compliance. read more →
Vendor Support
8x8 Business Phone offers diverse support options like phone and 24/7 support, easily accessible for enterprises needing reliable assistance. read more →
Arise provides 24/7 support and training, which suits businesses that require constant support and educational guidance on software use. read more →
Segments and Industries
8x8 Business Phone serves large enterprises and industries like IT and management consulting, showing broad compatibility with tech-centric firms. read more →
Arise primarily targets small and large enterprises within financial services, indicating a focus on specific niches with less widespread deployment. read more →
Operational Alignment
8x8 Business Phone integrates into varied enterprise-level environments, supporting complex and diverse workflows seamlessly. read more →
Arise aligns with operations focusing on customer engagement and digital marketing, fitting smaller scale and targeted operational needs. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
8x8 Business Phone in Action: Unique Use Cases
How can 8x8 Business Phone enhance your Collaboration process?
What benefits does 8x8 Business Phone offer for Communication Management?
Why is 8x8 Business Phone the best choice for Conference Call Management?
Arise in Action: Unique Use Cases
What Are the key features of Arise for Helpdesk Management?
Why is Arise the best choice for Engagement Management?
What makes Arise ideal for Contact List Management?
What solutions does Arise provide for Training & Onboarding?
Alternatives
News
Latest 8x8 Business Phone News
8x8 Earns Prestigious SBR International Business Awards Highlighting Leadership in ...
8x8, Inc. received a Silver Stevie Award for Technology Team of the Year and a Bronze Stevie Award for Customer Service Team of the Year at the 21st Annual International Business Awards. The honors recognize 8x8's Professional Services team's customer-centric approach and excellence in cloud communications.
Latest Arise News
Protecting a Luxury Brand from Rising Fraud with Arise Shield
A luxury goods retailer faced a surge in fraud, impacting finances and customer trust. Arise Shield was implemented to protect against these fraudulent activities.
