Real-World Case Studies and Customer Success Stories with ServiceNow, Inc

PLDT uses ServiceNow IT Service Management on the ServiceNow AI Platform. The company is the largest integrated telecommunications network in... the Philippines. ServiceNow helps PLDT manage IT workflows and improve service delivery. The platform supports large-scale operations and boosts productivity. PLDT benefits from streamlined IT processes and better customer service.
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NTS uses ServiceNow Customer Service Management to improve customer service. The platform helps NTS manage customer requests more efficiently. ServiceNow... streamlines workflows and boosts agent productivity. NTS benefits from faster case resolution and better customer experiences. The solution supports NTS in the telecommunications sector.
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KOMSA uses ServiceNow to expand its Device-as-a-Service model. The company wanted to improve IT asset management and customer service. ServiceNow... helped KOMSA manage devices more efficiently. This led to better service for customers. KOMSA can now scale its Device-as-a-Service offering faster. The solution supports growth in the telecommunications sector.
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ATN uses ServiceNow for sales and order management in telecommunications. The platform helps ATN manage customer service and streamline order... processes. ATN employs 2,500 people. ServiceNow supports ATN in delivering better service to its customers. The solution is designed for mid-scale organizations in the telecom sector.
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Qlik uses ServiceNow App Engine to build custom apps. The platform helps Qlik automate manual work. This makes their processes... faster and more efficient. Qlik can modernize legacy systems with ServiceNow. The solution supports better workflow management. Qlik benefits from improved productivity and streamlined operations.
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NTT Ltd. uses ServiceNow App Engine to build custom apps and automate manual work. The company leverages the ServiceNow platform... to modernize legacy processes. This helps NTT Ltd. improve productivity and streamline operations. The solution supports large-scale organizations with complex needs. ServiceNow enables faster app development and better workflow automation for NTT Ltd.
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Fusion3 helps retailers prepare for disasters using ServiceNow. The company uses ServiceNow to support retail clients during emergencies. ServiceNow enables... Fusion3 to deliver IT service management quickly. Retailers can respond to disasters faster and keep operations running. Fusion3 relies on ServiceNow for reliable disaster response solutions.
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Dropbox uses ServiceNow Sourcing and Procurement Operations to improve procurement processes. The company leverages the ServiceNow AI Platform for sourcing... and procurement tasks. This helps automate workflows and streamline operations. Dropbox benefits from easier procurement and better employee experience. The solution supports efficiency in sourcing and procurement activities.
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Experian is expanding its use of the ServiceNow AI Platform to enhance enterprise-wide AI transformation. This deployment aims to automate... intelligence at scale, improve operational efficiency, and deliver AI-first experiences. The partnership includes integrating Experian's Ascend Platform with ServiceNow to enhance decision-making and operational intelligence.
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ServiceNow's AI Platform is being adopted by nearly all 50 U. S. states to enhance government services. Key wins include...California, Hawaii, North Carolina, and Washington, D.C., where the platform is used to modernize operations, improve citizen experiences, and reduce costs. This expansion demonstrates ServiceNow's role in transforming public sector missions with AI-driven solutions.
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ServiceNow's AI Platform is being adopted by state and local agencies across the U. S., including California, Hawaii, North Carolina,...and Washington, D.C., to modernize operations and improve citizen services. The California Housing Finance Agency uses ServiceNow's AI for call management, while Hawaii, Raleigh, and D.C. leverage it for digital transformation and service efficiency.
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Cyberhill Partners is developing AI-enabled biosurveillance mission applications for the Department of War using the ServiceNow AI Platform. This project integrates... AI into workflows to enhance biological threat detection and response, leveraging ServiceNow's application and AI services. The collaboration aims to provide a unified biosurveillance environment for analysts and commanders.
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ServiceNow partnered with Inspira Enterprise, designating Inspira as a global delivery partner for implementing ServiceNow solutions in AI governance, cybersecurity, and identity management. Inspira's deployment of... ServiceNow's AI Control Tower led to a 40% increase in AI adoption and a 35% boost in operational productivity.
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Inspira Enterprise has become a full-spectrum ServiceNow partner, deploying the ServiceNow AI Control Tower (AICT) to enhance AI governance and cybersecurity management. This partnership enables... Inspira to provide comprehensive AI and IT governance solutions, improving AI adoption by 40% and operational productivity by 35%. Inspira's Center of Excellence offers 200+ use cases across six industries, further solidifying its position as a trusted ServiceNow delivery partner.
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Inspira Enterprise has expanded its role as a full-spectrum ServiceNow partner by deploying ServiceNow's AI Control Tower (AICT) to enhance its AI governance and management capabilities. This strategic partnership... allows Inspira to offer comprehensive ServiceNow solutions across AI, cybersecurity, and identity management, resulting in a 40% increase in AI adoption and a 35% improvement in operational productivity.
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Inspira Enterprise has adopted ServiceNow's AI Control Tower to enhance its enterprise governance layer, deploying over 50 AI agents across security and operations. This strategic partnership... has led to a 40% increase in AI adoption and a 35% improvement in operational productivity for Inspira, positioning them to implement ServiceNow capabilities in identity governance and asset intelligence.
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ServiceNow is expanding its product and engineering investments in India, viewing it as a key growth market. The company is... targeting the public sector, leveraging AI to automate processes and comply with regulatory requirements. India is now among ServiceNow's top five markets, with 20% of its workforce based there, highlighting its strategic importance.
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ServiceNow has achieved $1 billion in transactions through the AWS Marketplace. This milestone highlights the growing adoption of ServiceNow's solutions... via AWS, underscoring its expanding influence in cloud-based service management.
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JG Summit has chosen Cognizant to implement and manage ServiceNow's AI Platform, aiming to streamline IT service management across its diverse businesses. This initiative will... deploy ServiceNow's ITSM, IT Asset Management, and Strategic Portfolio Management to enhance governance, visibility, and asset control. The project supports JG Summit's IT modernization, enabling advanced automation and sustainable innovation.
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U. S. enterprises are enhancing ServiceNow deployments by integrating AI, observability, and standardized architectures, according to ISG's report. This shift...from project-based implementations to governed platforms aims for measurable business outcomes. Companies are adopting industry-specific ServiceNow blueprints to streamline operations and compliance, emphasizing AI transparency and automation in highly regulated sectors.
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TridentCare has achieved 96% scheduling automation by implementing ServiceNow's AI technology. This deployment enhances operational efficiency and reduces manual scheduling... tasks, showcasing the impact of ServiceNow's AI solutions in healthcare service management.
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TridentCare has achieved 96% automation in scheduling by deploying ServiceNow's technology, enhancing operational efficiency and reducing manual processes.

ServiceNow identifies India as a key growth market, emphasizing its role in AI and innovation. The company collaborates with major... partners like TCS for IT asset management and AI deployment. ServiceNow's adaptable platform supports sovereign cloud environments, aligning with government AI initiatives.
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Naitiv, an AI-native consultancy led by former ServiceNow executives, has launched to leverage ServiceNow's AI platform for Property & Casualty insurers. This highlights ServiceNow's... AI application in complex, regulated insurance operations. The launch comes amid a period of declining ServiceNow stock performance.
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