Service Level Management Overview
Service-level-management in ServiceNow® SLM documents and tracks service commitments between IT, providers, and customers. Comprehensive tracking ensures accountability and transparency.
Use Cases
Customers recommend Workflow Management, Social Media Analytics, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Service Level Management.
Business Priorities
Manage Risk and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Service Level Management.
Service Level Management Use-Cases and Business Priorities: Customer Satisfaction Data
Comprehensive Insights on Service Level Management Use Cases
What benefits does Service Level Management offer for Workflow Management?
How does Service Level Management address your Measuring Customer Satisfaction Challenges?
Why is Service Level Management the best choice for Knowledge Management?
How efficiently Does Service Level Management manage your Collaboration?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Service Level Management solved their business needs. Cuspera uses 191 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Case Studies
CASE STUDY Carscom
CASE STUDY Cars.Com
CASE STUDY Swiss Re
CASE STUDY Cars.Com
CASE STUDY Swiss Re
CASE STUDY Cars.Com
Peers used Service Level Management for workflow management and social media analytics
Service Level Management Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (19) |
Software Failure Risk Guidance
?for Service Level Management
Top Failure Risks for Service Level Management
ServiceNow, Inc News
ServiceNow Teams Up With Ferrari Hypercar to Boost Real-Time Race Operations - FinancialContent
ServiceNow has formed a strategic partnership with Ferrari to enhance real-time race operations for the Ferrari Hypercar team. The collaboration leverages ServiceNow's AI platform to support Ferrari's global operations, connecting employees, dealers, suppliers, and platforms. The partnership aims to optimize vehicle performance and manage business complexity, showcasing ServiceNow's capabilities in high-stakes environments.
ServiceNow backs Thinking Machines Lab's $2 billion round - a first take on what it could mean for the vendor's AI ambitions
ServiceNow has invested in Thinking Machines Lab, a startup focused on "collaborative general intelligence" AI. This aligns with ServiceNow's strategy to position itself as an AI operating system for enterprises. The investment may enhance ServiceNow's AI platform by integrating multimodal AI capabilities, potentially improving human-AI collaboration and enterprise productivity. Specific partnership details remain undisclosed, but the move signals ServiceNow's commitment to advancing AI innovation.
CORRECTING and REPLACING Varicent and ServiceNow Join Forces to Power the Next Generation of Revenue Execution
ServiceNow and Varicent have partnered to integrate Varicent's Sales Planning and Incentive Compensation solutions into ServiceNow's Customer Workflows ecosystem. This collaboration aims to optimize sales operations by enabling seamless data flow between ServiceNow's CRM and Varicent's platform. The joint solution, available by Q4 2025, will automate sales territory modeling and align compensation plans with go-to-market strategies.
ServiceNow to Announce Second Quarter 2025 Financial Results on July 23 - Business Wire
ServiceNow will announce its second quarter 2025 financial results on July 23. The company will provide details on its performance and business metrics for the quarter.
ServiceNow, Inc Profile
Company Name
ServiceNow, Inc
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
