Service Level Management Overview

Service-level-management in ServiceNow® SLM documents and tracks service commitments between IT, providers, and customers. Comprehensive tracking ensures accountability and transparency.

Use Cases

Customers recommend Workflow Management, Social Media Analytics, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Service Level Management.

Other use cases:

  • Knowledge Management
  • Collaboration
  • Contract Management
  • Training & Onboarding
  • Event Management
  • Customise Loyalty Program
  • Order Management
See all use cases See less use cases

Business Priorities

Manage Risk and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Service Level Management.

Other priorities:

  • Improve Visibility
See all business priorities See less business priorities

Service Level Management Use-Cases and Business Priorities: Customer Satisfaction Data

Service Level Management Customer wins, Customer success stories, Case studies

How can Service Level Management optimize your Workflow Management Workflow?

How can Service Level Management optimize your Measuring Customer Satisfaction Workflow?

How can Service Level Management enhance your Knowledge Management process?

What solutions does Service Level Management provide for Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Service Level Management solved their business needs. Cuspera uses 191 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

 

Naitiv Launch Highlights AI Use Cases As ServiceNow Shares Screen Undervalued

Naitiv, an AI-native consultancy led by former ServiceNow executives, has launched to leverage ServiceNow's AI platform for Property & Casualty insurers. This highlights ServiceNow's AI application i...n complex, regulated insurance operations. The launch comes amid a period of declining ServiceNow stock performance.

Read on →
 

Calitii awarded contract to implement ServiceNow IT service management at BridgeBio

BridgeBio, a biopharmaceutical company, has selected Calitii to implement the ServiceNow IT service management (ITSM) platform across its operations. This deployment aims to enhance BridgeBios operat...ional efficiency and productivity by leveraging ServiceNows ITSM and AI-driven capabilities.

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Digital Transformation Agency - Government Administration - Government Administration

ServiceNow helped Digital Transformation Agency improve government ICT procurement. The agency used ServiceNow to streamline processes and boost efficiency. The solution made procurement faster and m...ore transparent. ServiceNow enabled better digital workflows for government administration. The agency saw improved service delivery and user experience.

Read on →
lightning

Peers used Service Level Management for workflow management and social media analytics

Service Level Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Custom Reports

4.02/5 ★

Read Reviews (22)
Analytics

3.99/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Custom Reports

4.02/5 ★

Read Reviews (22)
Analytics

3.99/5 ★

Read Reviews (19)

Software Failure Risk Guidance

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for Service Level Management

Top Failure Risks for Service Level Management

ServiceNow, Inc News

Product

ServiceNow AI_Enables Its Entire Product Lineup

ServiceNow has integrated AI capabilities across its entire product lineup, enhancing automation and efficiency for users. This strategic move aims to improve user experience and streamline operations through advanced AI-driven solutions.

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Product

ServiceNow moves beyond the sidecar AI era, giving customers a complete ...

ServiceNow has introduced a comprehensive AI solution, moving beyond the sidecar AI model. This development aims to provide customers with a more integrated and seamless AI experience, enhancing their operational efficiency and decision-making processes.

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Product

ServiceNow embeds AI across the platform with Context Engine

ServiceNow has introduced the Context Engine, embedding AI across its platform to enhance enterprise AI operations. This new capability integrates enterprise data and decision history, enriching AI-driven workflows. The Context Engine, powered by recent acquisitions, is part of broader updates that include Build Agent Skills and an SDK for developers, aiming to position ServiceNow as an enterprise AI control plane.

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Executive

ServiceNow Appoints Kulmeet Bawa to Lead India, SAARC

ServiceNow has appointed Kulmeet Bawa as Managing Director and Group Vice President for India and SAARC, effective April 6, 2026. Bawa, with extensive experience in enterprise technology, will focus on scaling operations, enhancing customer engagement, and driving AI-led transformation in the region. This appointment underscores ServiceNow's strategic emphasis on India as a pivotal market for global growth and operational execution.

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ServiceNow, Inc Profile

Company Name

ServiceNow, Inc

Company Website

//servicenow.com

HQ Location

2225 Lawson Lane, Santa Clara, CA 95054, US

Employees

5001-10000

Social

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Financials

IPO