Service Level Management Overview

Service-level-management in ServiceNow® SLM documents and tracks service commitments between IT, providers, and customers. Comprehensive tracking ensures accountability and transparency.

Use Cases

Customers recommend Workflow Management, Social Media Analytics, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Service Level Management.

Other use cases:

  • Knowledge Management
  • Collaboration
  • Contract Management
  • Training & Onboarding
  • Event Management
  • Customise Loyalty Program
  • Order Management
See all use cases See less use cases

Business Priorities

Manage Risk and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Service Level Management.

Other priorities:

  • Improve Visibility
See all business priorities See less business priorities

Service Level Management Use-Cases and Business Priorities: Customer Satisfaction Data

Peer review evidence (same sources as the product rating summary)

"...Simplify how work gets done, deliver intuitive experiences, and build digital workflow apps with a single cloud platform. ..." Service Level Management (SLM)
"...Reporting and Analytics Get real time transparency into operations with configurable, role based dashboards ...." Service Level Management (SLM)
"...Workflow Automation Deliver service consistently to reduce SLA breaches and improve customer satisfaction...." Service Level Management (SLM)

Service Level Management Customer wins, Customer success stories, Case studies

How does Service Level Management address your Workflow Management Challenges?

How can Service Level Management optimize your Measuring Customer Satisfaction Workflow?

Why is Service Level Management the best choice for Knowledge Management?

How does Service Level Management facilitate Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Service Level Management solved their business needs. Cuspera uses 191 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

 

Department of War - Defense - Very Large

Cyberhill Develops AI-Enabled Biosurveillance Mission Applications for the Department of War on the ServiceNow AI Platform

Washington, D.C., USA

Cyberhill Partners is developing AI-enabled biosurveillance mission applications for the Department of War using the ServiceNow AI Platform. This project integrates AI into workflows to enhance biolo...gical threat detection and response, leveraging ServiceNow's application and AI services. The collaboration aims to provide a unified biosurveillance environment for analysts and commanders.

Read on →
 

Inspira Enterprise - Cybersecurity And AI Services - Medium

ServiceNow, Inspira Enterprise form strategic partnership for global ...

ServiceNow partnered with Inspira Enterprise, designating Inspira as a global delivery partner for implementing ServiceNow solutions in AI governance, cybersecurity, and identity management. Inspira'...s deployment of ServiceNow's AI Control Tower led to a 40% increase in AI adoption and a 35% boost in operational productivity.

Read on →
 

Inspira Enterprise - Cybersecurity And AI Services - Medium

Inspira Enterprise Expands to Full Suite of ServiceNow Platform ...

Mumbai, India

Inspira Enterprise has become a full-spectrum ServiceNow partner, deploying the ServiceNow AI Control Tower (AICT) to enhance AI governance and cybersecurity management. This partnership enables Insp...ira to provide comprehensive AI and IT governance solutions, improving AI adoption by 40% and operational productivity by 35%. Inspira's Center of Excellence offers 200+ use cases across six industries, further solidifying its position as a trusted ServiceNow delivery partner.

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Greentube - Entertainment - Large

Vienna, Austria

Greentube used ServiceNow to scale its gaming operations. The company wanted to improve IT service management and customer service. ServiceNow helped Greentube automate workflows and manage risk. Thi...s made their operations more efficient. Greentube can now support more users and grow faster. The solution improved both productivity and compliance.

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Fusion3 - Information Technology And Services - Small

USA

Fusion3 helps retailers prepare for disasters using ServiceNow. The company uses ServiceNow to support retail clients during emergencies. ServiceNow enables Fusion3 to deliver IT service management q...uickly. Retailers can respond to disasters faster and keep operations running. Fusion3 relies on ServiceNow for reliable disaster response solutions.

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KOMSA - Telecommunications - Medium

Hartmannsdorf, Germany

KOMSA uses ServiceNow to expand its Device-as-a-Service model. The company wanted to improve IT asset management and customer service. ServiceNow helped KOMSA manage devices more efficiently. This le...d to better service for customers. KOMSA can now scale its Device-as-a-Service offering faster. The solution supports growth in the telecommunications sector.

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lightning

Peers used Service Level Management for workflow management and social media analytics

Service Level Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Custom Reports

4.02/5 ★

Read Reviews (22)
Analytics

3.99/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Custom Reports

4.02/5 ★

Read Reviews (22)
Analytics

3.99/5 ★

Read Reviews (19)

Software Failure Risk Guidance

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for Service Level Management

Top Failure Risks for Service Level Management

ServiceNow, Inc News

Product

ServiceNow (NOW) Expands AI Reach With Hexnode Accenture And Cyberhill ...

ServiceNow integrates with Hexnode UEM for AI-supported incident management and endpoint remediation. A joint offering with Accenture enhances managed security services and migration off legacy platforms. Cyberhill Partners builds a biosurveillance platform on ServiceNow's AI stack for the US Department of War. These integrations position ServiceNow as a key AI control layer across IT, security, and public sector workflows.

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Financial

ServiceNow to Announce Second Quarter 2026 Financial Results on July 22

ServiceNow will announce its second quarter 2026 financial results on July 22, 2026, after market close.

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Product

ServiceNow (NOW) Expands AI Governance And Public Sector Reach With New Partnerships

ServiceNow has announced partnerships with Inspira Enterprise, ID.me, and Servos to enhance AI governance and public sector workflows. Inspira will use ServiceNow's AI Control Tower, while ID.me and Servos focus on state health systems. Nametag's integration improves identity assurance in ServiceNow's workflows, positioning it as a hub for AI governance and secure processes.

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Product

Inspira Enterprise And ServiceNow Partner To Deliver Integrated AI ...

ServiceNow and Inspira Enterprise have partnered to deliver integrated AI governance, cybersecurity, and identity solutions for global enterprises.

Read more →

ServiceNow, Inc Profile

Company Name

ServiceNow, Inc

Company Website

//servicenow.com

HQ Location

2225 Lawson Lane, Santa Clara, CA 95054, US

Employees

5001-10000

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Financials

IPO