Service Level Management Overview
Service-level-management in ServiceNow® SLM documents and tracks service commitments between IT, providers, and customers. Comprehensive tracking ensures accountability and transparency.
Use Cases
Customers recommend Workflow Management, Social Media Analytics, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Service Level Management.
Business Priorities
Manage Risk and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Service Level Management.
Service Level Management Use-Cases and Business Priorities: Customer Satisfaction Data
Service Level Management Customer wins, Customer success stories, Case studies
How can Service Level Management optimize your Workflow Management Workflow?
What makes Service Level Management ideal for Measuring Customer Satisfaction?
How can Service Level Management optimize your Knowledge Management Workflow?
How efficiently Does Service Level Management manage your Collaboration?
11 buyers and buying teams have used Cuspera to assess how well Service Level Management solved their business needs. Cuspera uses 191 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Peers used Service Level Management for workflow management and social media analytics
Service Level Management Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (19) |
Software Failure Risk Guidance
?for Service Level Management
Top Failure Risks for Service Level Management
ServiceNow, Inc News
ServiceNow Unveils Autonomous Procurement
ServiceNow has introduced new AI agents for autonomous procurement, enhancing source-to-pay processes. These agents, including an AI agent for quote parsing and AI Data Explorer, streamline procurement by automating data extraction and enabling intuitive data queries. The enhancements aim to reduce manual efforts and improve efficiency in procurement operations.
ServiceNow Unveils AI Experience as Unified Conversational UI for Enterprise Workflows
ServiceNow Unveils AI Experience as Unified Conversational UI for Enterprise Workflows
Synechron Acquires Three Firms , Creating Largest Global ServiceNow Practice in Banking and Financial Services Sector
Synechron has acquired RapDev, Calitii, and Waivgen to form the largest ServiceNow practice in the banking and financial services sector. This move enhances Synechron's capabilities in ServiceNow's cloud-based platform, integrating AI into workflows. The acquisitions also expand Synechron's reach into healthcare, energy, and other sectors, leveraging the unique strengths of each acquired firm.
ServiceNow launches unified AI Experience with multimodal agents
ServiceNow has launched AI Experience, a new platform-native user interface that integrates voice, text, image, web, and build agents to provide a unified AI entry point for enterprises. This multimodal and multilingual interface aims to enhance user interaction by consolidating data, workflows, and governance. Key features include AI Voice Agents, AI Web Agents, AI Data Explorer, and AI Lens, with full availability expected by the end of 2025. The platform also supports integration with third-party AI models, emphasizing scalable and responsible AI deployments.
ServiceNow, Inc Profile
Company Name
ServiceNow, Inc
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
