Service Level Management Overview

Service-level-management in ServiceNow® SLM documents and tracks service commitments between IT, providers, and customers. Comprehensive tracking ensures accountability and transparency.

Use Cases

Customers recommend Workflow Management, Social Media Analytics, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Service Level Management.

Other use cases:

  • Knowledge Management
  • Collaboration
  • Contract Management
  • Training & Onboarding
  • Event Management
  • Customise Loyalty Program
  • Order Management
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Business Priorities

Manage Risk and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Service Level Management.

Other priorities:

  • Improve Visibility
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Service Level Management Use-Cases and Business Priorities: Customer Satisfaction Data

Comprehensive Insights on Service Level Management Use Cases

What Are the key features of Service Level Management for Workflow Management?

Why is Service Level Management the best choice for Measuring Customer Satisfaction?

Why is Service Level Management the best choice for Knowledge Management?

What Are the key features of Service Level Management for Collaboration?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Service Level Management solved their business needs. Cuspera uses 191 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Insurance

CASE STUDY Swiss Re

Swiss Re reduced IT service desk call volume by 60% and achieved a 20% decrease in resolution time through ServiceNow's IT Service Management solution.

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Computer & Network Security

CASE STUDY Cars.Com

Cars.com improved customer satisfaction by 20% and reduced contact center costs by 25% with ServiceNow's IT service management platform.

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Computer & Network Security

CASE STUDY Carscom

Cars.com improved customer satisfaction by 22% and reduced call volume by 30% through automation and self-service tools on ServiceNow.

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Computer & Network Security

CASE STUDY Cars.Com

Cars.com improved customer satisfaction by 20% and reduced contact center costs by 25% with ServiceNow's IT service management platform.

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Insurance

CASE STUDY Swiss Re

Swiss Re improved service desk efficiency by 60%, reducing service request resolution time by 25% and achieving a 100% satisfaction rating with their new service desk.

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Computer & Network Security

CASE STUDY Cars.Com

Cars.com improved customer satisfaction by 20% and reduced contact center costs by 25% with ServiceNow's IT service management platform.

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lightning

Peers used Service Level Management for workflow management and social media analytics

Service Level Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Custom Reports

4.02/5 ★

Read Reviews (22)
Analytics

3.99/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Custom Reports

4.02/5 ★

Read Reviews (22)
Analytics

3.99/5 ★

Read Reviews (19)

Software Failure Risk Guidance

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for Service Level Management

Top Failure Risks for Service Level Management

ServiceNow, Inc News

Customer

Calitii awarded contract to implement ServiceNow IT service management at BridgeBio

BridgeBio, a biopharmaceutical company, has selected Calitii to implement the ServiceNow IT service management (ITSM) platform across its operations. This deployment aims to enhance BridgeBios operational efficiency and productivity by leveraging ServiceNows ITSM and AI-driven capabilities.

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Partnership

Zoom and ServiceNow Announce Strategic Integration to Elevate Customer and Employee Experiences Zambian News Network

Zoom and ServiceNow have announced a strategic integration to enhance customer and employee experiences. The collaboration enables seamless workflows by connecting Zooms communication tools with ServiceNows digital workflow platform, streamlining support and collaboration for businesses across industries.

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Partnership

ServiceNow and NVIDIA Fuel a New Class of Intelligent AI Agents Across the Enterprise - Logistics Viewpoints

ServiceNow has integrated NVIDIA NeMo microservices into its Workflow Data Fabric, enabling a new class of intelligent AI agents for enterprise use. This collaboration leverages the Apriel Nemotron 15B reasoning model to deliver faster, lower-latency AI with reduced inference costs. The integration aims to improve data processing, model accuracy, and personalized user experiences across business workflows.

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Partnership

GIDR.ai Launches Service Agentic AI Voice Platform in Partnership with ServiceNow

GIDR.ai has launched its Service Agentic AI Voice Platform through a partnership with ServiceNow. This collaboration aims to integrate advanced AI voice capabilities with ServiceNows workflow automation platform, enhancing enterprise service management and customer support solutions.

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ServiceNow, Inc Profile

Company Name

ServiceNow, Inc

Company Website

//servicenow.com

HQ Location

2225 Lawson Lane, Santa Clara, CA 95054, US

Employees

5001-10000

Social

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Financials

IPO