Zoho Cliq Overview

Zoho Cliq enhances business productivity by organizing people, conversations, and workflows in one place. Sign up for this team communication app now!

Use Cases

Customers recommend Collaboration, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Cliq.

Other use cases:

  • Document Sharing
  • Content Sharing
  • Contract Management
  • Touchpoint Management
  • Channel Management
  • Training & Onboarding
  • Customer Feedback Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Cliq.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Visibility
See all business priorities See less business priorities

Zoho Cliq Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Cliq works with different mediums / channels such as Video. Chat. Phone Calls etc.

Zoho Cliq's features include Bot, Personalization, Alerts: Popups & Notifications, etc. and Zoho Cliq support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Zoho Cliq analytics capabilities include Analytics, and Custom Reports.

Reviews

"...In addition we value quick messages to communicate information, or questions. ...." Peer review by Tanya M., Operations Manager

Peer review evidence (same sources as the product rating summary)

"...It's rare to find any collaborative messaging app that can compete with Teams with features like ensuring compliance and regulations with messaging to meet industry standards or encrypting all messages so that they are not accessible to outsiders...." Zoho Cliq review - TechRadar India plus 1 more
"...They can publish those documents as a web form to collect responses or generate merged documents (docx/PDF)...." Zoho Reaches 50 Million Business Users And Announces WorkDrive Document Management System
"...In terms of cross-functional organization tools, Mail Lite also comes with integrated calendars and appointment scheduling, full access to a workflow tool called Tasks, a shared Notes feature, and Zoho Cliq, a messaging platform that allows for group chats and video calls. ..." 3 Best Email Service Providers for 2019

Zoho Cliq, Intelligencebank DAM, Google Drive, Virtual Cabinet, Docsvault, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Cliq

Top Industries

  • Information Technology and Services
  • Education
  • Design

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zoho Cliq is popular in Information Technology And Services, Education, and Design and is widely used by Small Business, Mid Market, and Enterprise.

Zoho Cliq Customer wins, Customer success stories, Case studies

What benefits does Zoho Cliq offer for Collaboration?

What solutions does Zoho Cliq provide for Communication Management?

How does Zoho Cliq facilitate Workflow Management?

How efficiently Does Zoho Cliq manage your Document Sharing?

How can Zoho Cliq optimize your Content Sharing Workflow?

18 buyers and buying teams have used Cuspera to assess how well Zoho Cliq solved their Team Collaboration needs. Cuspera uses 390 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

 

Indian Army - Defense - Very Large

Indian Army signs deal with Zoho to strengthen digital transformation

New Delhi, India

The Indian Army has signed a deal with Zoho to enhance its digital transformation under the JAI mission, focusing on developing secure digital tools. This partnership aims to boost tech skills among ...Army personnel and promote reliance on homegrown solutions.

Read on →
 

Indian Army - Defense - Very Large

Indian Army Signs MoU with Zoho Corporation to Bolster Indigenous Digital Transformation

New Delhi, India

The Indian Army has signed an MoU with Zoho Corporation to enhance its digital transformation efforts. This partnership focuses on application-oriented R&D, secure digital infrastructure, and skill e...nhancement, aligning with India's self-reliance mission. The collaboration aims to integrate homegrown technology into the Army's operations, reinforcing technological self-reliance in the defense sector.

Read on →
 

Zoho Reignites CRM for Acme Brick Company

Zoho successfully deployed its CRM solution for Acme Brick Company, enhancing sales processes and integration with existing systems. This deployment, completed in under a year, improved CRM adoption ...across Acme's 40+ sales locations. Zoho's customization and support were key factors in Acme's choice, leading to better engagement and sales opportunities.

Read on →

IDT (National Retail Solutions) - Information Technology And Services - Large

Newark, USA

Zoho CRM helped IDT and its subsidiary NRS unify sales, operations, and customer service for over 35,000 convenience stores. NRS replaced manual spreadsheets and a failed Salesforce rollout with Zoho... CRM, enabling automation, integrations, and streamlined workflows. The platform scaled from a few users to over 1,000, supporting rapid business growth and improved customer satisfaction. Integrations with telephony, shipping, and analytics tools further enhanced efficiency. Customer service, distributor management, and referral programs all run through Zoho CRM, driving better results across the business.

Follow the Camino - Hospitality - Small

Dublin, Ireland

Zoho One helped Follow the Camino improve customer service for global pilgrims. The company used Zoho CRM, Desk, Bookings, Survey, Campaigns, Meeting, and Analytics to manage the full customer journe...y. Post-trip NPS rose from 58 to 64, and post-sales NPS jumped from 73 to 84. Over 1,000 five-star reviews show strong customer satisfaction. Zoho Desk and WhatsApp integration made support faster and more reliable.

Tollring - Telecommunications - Small

Uxbridge, UK

Tollring used Zoho One to improve customer service and support ticket management. They replaced multiple tools with Zoho Desk, Zoho Projects, Zoho Assist, and Zoho CRM. Integration with Jira and betw...een Zoho apps gave teams full customer context and streamlined workflows. Tollring consolidated costs by accessing 55+ apps for the price of a few. Their new setup earned them Zoho's "Customer Service Champion" award in 2025.

lightning

Peers used Zoho Cliq for collaboration and communication management

Zoho Cliq Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.13/5

Read Reviews (6)
Analytics

4.28/5

Read Reviews (4)
Custom Reports

4.24/5

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.13/5

Read Reviews (6)
Analytics

4.28/5

Read Reviews (4)
Custom Reports

4.24/5

Read Reviews (16)

Software Failure Risk Guidance

?

for Zoho Cliq

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Cliq

Zoho Corporation Pvt. Ltd News

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Zoho Calendar + Google Calendar interoperability: Collaborate without scheduling conflicts

Zoho Calendar now offers interoperability with Google Calendar, allowing users to view each other's free/busy status across platforms without sharing event details. This integration aims to reduce scheduling conflicts and administrative overhead, enhancing productivity for organizations using both calendar systems.

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App Spotlight: Autocomplete Address Via Google for Zoho CRM

Zoho CRM now integrates with Google Places API to offer an Autocomplete Address feature. This extension enhances CRM data accuracy by providing real-time address suggestions and automatic field mapping. It supports multiple CRM modules, improving workflows for sales and support teams by reducing manual data entry and errors in billing and shipping information.

Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE