Zight helps Intercom improve communication across global offices. Intercom teams use Zight for feedback by sharing annotated screenshots and screen recordings. This makes feedback faster and clearer.... Teams save time and reduce confusion. Zight helps Intercom avoid long back-and-forth messages, even with time zone differences.
Zight helps Buffer's support team save 24 hours each week. Buffer uses video recordings, annotated screenshots, and GIFs to explain solutions and ask questions. This reduces miscommunication and cust...omer frustration. The team closes tickets faster and increases customer happiness. Visuals help build a personal connection with customers.
Zight helped Basecamp speed up customer support training. The team used annotated screenshots, screen recordings, and GIFs to explain answers clearly. This cut down on back-and-forth and made onboard...ing faster. Basecamp saved 80 minutes per week. The team now works together better and gives clearer answers to customers.
Zight helped LeadIQ double their marketing activities each week. The marketing team used Zight to create content faster, blur sensitive info, and share files easily. This led to a 10x increase in rev...enue over the past year. The team saved hours each week and improved productivity. Everyone could reuse and contribute to content, making the small team more efficient.
Zight helps Social Tables close support tickets 7 minutes faster. The support team uses Zight to send personalized screen recordings and videos. This saves at least 3 hours per week and reduces steps... in their workflow. Customers get answers faster and with less confusion. Social Tables improved customer satisfaction and avoided miscommunication.
Zight helped Gainsight save over $10,000 a year and more than 40 hours each month. Gainsight's customer support team used Zight's annotated screenshots and videos to answer customer questions. This r...educed the need for long written responses and improved time to resolution. Customers understood instructions better, leading to higher satisfaction. The team worked faster and provided a more personal experience.
Cloud Elements
- Information Technology And Services
Zight helps Cloud Elements engineering team save 50 minutes every day. The team uses Zight to capture screenshots and videos for bug reporting and troubleshooting. Zight makes it easier to create cle...ar pull requests and release notes. The team shares hundreds of screenshots and recordings daily. Zight improves communication and speeds up the release process.
Help Scout used Zight to help its small sales team save time and close more deals. The team used Zight's screen recording and annotated screenshot features to answer prospect questions and share upda...tes quickly. This new workflow replaced a slower, multi-step process and removed file size issues. Help Scout's VP of Sales saved 110 hours and the team saved over 32 hours per week. The result was higher prospect engagement, better customer delight, and more deals closed.
Zight helps YNAB's customer support team save time and reduce time to resolution. The team uses Zight's screen recording and annotation tools to show customers exactly what they see. This makes commu...nication clear and personal. Zight's passcode feature keeps sensitive information safe. The result is fewer misunderstandings and faster, more secure support for YNAB customers.
Food & Beverages Case Studies and Customer Success Stories with Zight
Lunchbox
- Food & Beverages
Zight helped Lunchbox improve user research and quality assurance. The team used Zight to record video clips, create GIFs, and annotate screenshots. This made it easy to share feedback and highlight ...bugs across iOS, Android, and web platforms. Lunchbox reduced feedback loops and improved communication between UX, product, and development teams. The result was faster bug fixes, better product quality, and more efficient processes.
Zight helps Drift's Customer Success team save 56 hours every week. Drift uses Zight for fast video communication, annotated screenshots, and sharing visuals in Slack and HelpDocs. The team answers c...ustomer questions quickly with Zight links. Videos make information clear and easy to understand. Zight boosts productivity and speeds up support responses at Drift.
Other Industry Case Studies and Success Stories with Zight
Outreach
- Sales Execution Technology
Zight helps Outreach's technical support team report bugs faster. The team uses screen recordings and screenshots to show issues instead of writing long descriptions. This makes bug reporting clear a...nd quick. Outreach saved 21 hours per week and reduced back-and-forth clarifications. Team happiness and efficiency improved with Zight.
Zight helped G2's sales team build over $7 million in sales pipeline. G2 used Zight's video platform for personalized video pitches, annotated screenshots, GIFs, and screen recordings. The team saved... 88 hours per week and shortened their sales cycle. They increased lead volume and could sell 24/7. Users estimate saving 30 minutes per video created. Zight improved engagement and made sales outreach more effective.
