Real-World Case Studies and Customer Success Stories with Zight

Zight helps Social Tables close support tickets 7 minutes faster. The support team uses Zight to send personalized screen recordings... and videos. This saves at least 3 hours per week and reduces steps in their workflow. Customers get answers faster and with less confusion. Social Tables improved customer satisfaction and avoided miscommunication.
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Zight helped LeadIQ double their marketing activities each week. The marketing team used Zight to create content faster, blur sensitive... info, and share files easily. This led to a 10x increase in revenue over the past year. The team saved hours each week and improved productivity. Everyone could reuse and contribute to content, making the small team more efficient.
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Zight helped Basecamp speed up customer support training. The team used annotated screenshots, screen recordings, and GIFs to explain answers... clearly. This cut down on back-and-forth and made onboarding faster. Basecamp saved 80 minutes per week. The team now works together better and gives clearer answers to customers.
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Zight helps Buffer's support team save 24 hours each week. Buffer uses video recordings, annotated screenshots, and GIFs to explain... solutions and ask questions. This reduces miscommunication and customer frustration. The team closes tickets faster and increases customer happiness. Visuals help build a personal connection with customers.
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Zight helps Intercom improve communication across global offices. Intercom teams use Zight for feedback by sharing annotated screenshots and screen... recordings. This makes feedback faster and clearer. Teams save time and reduce confusion. Zight helps Intercom avoid long back-and-forth messages, even with time zone differences.
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Help Scout used Zight to help its small sales team save time and close more deals. The team used Zight's... screen recording and annotated screenshot features to answer prospect questions and share updates quickly. This new workflow replaced a slower, multi-step process and removed file size issues. Help Scout's VP of Sales saved 110 hours and the team saved over 32 hours per week. The result was higher prospect engagement, better customer delight, and more deals closed.
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Zight helps Cloud Elements engineering team save 50 minutes every day. The team uses Zight to capture screenshots and videos... for bug reporting and troubleshooting. Zight makes it easier to create clear pull requests and release notes. The team shares hundreds of screenshots and recordings daily. Zight improves communication and speeds up the release process.
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Zight helped Gainsight save over $10,000 a year and more than 40 hours each month. Gainsight's customer support team used... Zight's annotated screenshots and videos to answer customer questions. This reduced the need for long written responses and improved time to resolution. Customers understood instructions better, leading to higher satisfaction. The team worked faster and provided a more personal experience.
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Zight helps YNAB's customer support team save time and reduce time to resolution. The team uses Zight's screen recording and... annotation tools to show customers exactly what they see. This makes communication clear and personal. Zight's passcode feature keeps sensitive information safe. The result is fewer misunderstandings and faster, more secure support for YNAB customers.
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Zight helped Lunchbox improve user research and quality assurance. The team used Zight to record video clips, create GIFs, and... annotate screenshots. This made it easy to share feedback and highlight bugs across iOS, Android, and web platforms. Lunchbox reduced feedback loops and improved communication between UX, product, and development teams. The result was faster bug fixes, better product quality, and more efficient processes.
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Zight helps Drift's Customer Success team save 56 hours every week. Drift uses Zight for fast video communication, annotated screenshots,... and sharing visuals in Slack and HelpDocs. The team answers customer questions quickly with Zight links. Videos make information clear and easy to understand. Zight boosts productivity and speeds up support responses at Drift.
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Zight helped G2's sales team build over $7 million in sales pipeline. G2 used Zight's video platform for personalized video... pitches, annotated screenshots, GIFs, and screen recordings. The team saved 88 hours per week and shortened their sales cycle. They increased lead volume and could sell 24/7. Users estimate saving 30 minutes per video created. Zight improved engagement and made sales outreach more effective.
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Zight helps Outreach's technical support team report bugs faster. The team uses screen recordings and screenshots to show issues instead... of writing long descriptions. This makes bug reporting clear and quick. Outreach saved 21 hours per week and reduced back-and-forth clarifications. Team happiness and efficiency improved with Zight.
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