Basecamp
- Information Technology And Services
- Medium
Chicago, USA
Basecamp used Zight to improve customer support training. The team reduced training time and saved 80 minutes per week. Zight... helped Basecamp explain complex topics with annotated screenshots and videos. This made onboarding new hires easier and improved team collaboration. Customer support became clearer and more efficient, helping the team handle more requests.
Cloud Elements
- Information Technology And Services
- Small
Denver, USA
Cloud Elements used Zight to improve engineering team communication and automate bug reporting. By sharing screenshots and screen recordings, they... saved 50 minutes per day. The team streamlined their release note process with a new pull request template featuring a 'Highlights' section. This made it easier to track changes and generate release notes. Zight links are now used in sprint demos to share updates across the business.
Lunchbox
- Information Technology And Services
- Medium
New York, USA
Zight helped Lunchbox improve user research and feedback sharing. The UX team used Zight to record and share video clips... from user sessions. This made it easier to highlight bugs and user behaviors. The QA team used screen recording and annotation to compare iOS, Android, and web platforms. Internal communication became faster and clearer. Teams fixed bugs more quickly and improved product quality.
Outreach
- Information Technology And Services
- Large
Seattle, USA
Outreach used Zight to improve bug reporting for its technical support team. By recording screen videos and sharing screenshots, they... made it easier to show issues instead of writing long descriptions. This new process saved 21 hours per week and reduced back-and-forth clarifications. Team happiness increased, and bug reporting became faster and more accurate. Customers also appreciated the clear communication.
G2 used Zight to help its sales team generate over $7 million in sales pipeline. The team created personalized videos,... GIFs, and annotated screenshots to reach more prospects. Zight helped G2 save 88 hours per week and shorten their sales cycle. Sales reps could connect with leads 24/7 and increase engagement rates. G2’s sales team now relies on Zight for video-led sales enablement.
LeadIQ
- Information Technology And Services
- Medium
USA
LeadIQ used Zight to boost marketing output and efficiency. The marketing team doubled its weekly activities with Zight's content creation... tools. This led to a 10x increase in revenue in one year. Zight made it easy to create, edit, and share screenshots, GIFs, and videos. Team members reused content and saved time. Cloud storage kept files secure and accessible for collaboration.
Intercom used Zight to improve feedback and communication across global teams. Teams shared annotated screenshots and screen recordings to clarify... requests. This reduced confusion and saved time compared to written explanations. Intercom saw better clarity and less back-and-forth, especially across time zones. Zight helped Intercom work together more easily worldwide.
Gainsight used Zight to help its customer support team save over 40 hours each month. The team also saved more... than $10,000 per year by working faster. Zight let reps use annotated screenshots and videos to answer questions. This cut down on long written replies and made answers easier to understand. Customer satisfaction and time to resolution both improved.
Help Scout's sales team used Zight to create annotated screenshots and screen recordings. This helped them save over 110 hours... and more than 32 hours per week. They improved prospect engagement and closed more deals. The team also used Zight for internal communication and Salesforce reporting. Customers enjoyed the personalized and easy-to-digest content.
Drift used Zight to help its Customer Success team save 56 hours every week. The team used videos and annotated... screenshots to answer customer questions and share knowledge. They embedded visuals in HelpDocs, WordPress, and Slack. This made communication faster and improved productivity. Videos helped explain things more clearly and caught the reader’s attention.
YNAB (You Need a Budget)
- Financial Services
- Small
Salt Lake City, USA
YNAB used Zight to help its customer support team reduce time to resolution and improve communication. The team created custom... screen recordings and annotated screenshots to explain issues clearly. This reduced misunderstandings and made support more personal. Zight's passcode feature helped YNAB keep sensitive customer data secure. The result was faster, clearer, and safer support for YNAB customers.
Events Services Case Studies and Customer Success Stories with Zight
Social Tables
- Events Services
- Medium
Washington, USA
Zight helps Social Tables close support tickets 7 minutes faster. The support team uses personalized screen recordings and videos to... answer customer questions. This saves at least 3 hours per week for the team. The Jira integration makes bug reporting much quicker. Customers get answers that are easy to understand. Social Tables sees higher customer satisfaction and less confusion.
Internet Case Studies and Customer Success Stories with Zight
Buffer
- Internet
- Medium
San Francisco, USA
Buffer used Zight to help its Customer Advocacy Team save 24 hours per week. The team used annotated images, screen... recordings, and GIFs to explain solutions and reduce miscommunication. This helped them close support tickets faster and increase customer happiness. Visual communication also reduced customer frustration and made support more personal. Buffer now delivers clearer answers and builds stronger customer relationships.
