About Yellow Messenger

Yellow Messenger is a cognitive engagement platform that provides enterprise solutions for marketing, customer support, sales, call center and HR functions. It helps to launch new products and increase sales and revenue.

Yellow Messenger leverages the largest messaging application to hold meaningful conversations with the customers and employees, drive efficiency, loyalty, and growth at every stage of the customer lifecycle, connect, converse and convert customers, anytime, in any language and grow the enterprise and many more.

Some of its features include increase the customer's lifetime value by enriching their experience constantly, derive insights from natural language conversations at scale and implement executable strategies on the fly, automate the HR processes in 2-4 weeks and more.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Yellow Messenger solves your Bot Platform needs.

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Yellow Messenger.

Other priorities:

  • Acquire Customers
  • Launch New Products
  • Grow Market Share
  • Build Brand Awareness
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Content Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Yellow Messenger.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.96/5

Read Reviews (112)

"...Blu enabled the client to engage with the customers on multiple channels including Website, Google Assistant, and Amazon Alexa...." Case Study Bajaj Finserv
engaging and following up

4.95/5

Read Reviews (64)

Content Management

4.54/5

Read Reviews (13)

"...She heads marketing for Yellow Messenger and that keeps her wrapped up around all things AI, growth, performance, PR, content, product marketing... ..." Case Study Leading Bank and Financial Services
searching for content

4.50/5

Read Reviews (11)

Customer Feedback Management

4.74/5

Read Reviews (12)

"...It includes average ticket handling time, online visitors, active and resolved tickets, assigned tickets, agent availability, ticket CSAT and more...." Case Study Sayurbox
measuring net promoter score

4.58/5

Read Reviews (6)

measuring customer satisfaction

4.39/5

Read Reviews (5)

PEER EXPERIENCES
Engagement Management

4.96/5

Read Reviews (112)

"...Blu enabled the client to engage with the customers on multiple channels including Website, Google Assistant, and Amazon Alexa...." Case Study Bajaj Finserv
engaging and following up

4.96/5

Read Reviews (64)

Content Management

4.54/5

Read Reviews (13)

"...She heads marketing for Yellow Messenger and that keeps her wrapped up around all things AI, growth, performance, PR, content, product marketing... ..." Case Study Leading Bank and Financial Services
searching for content

4.54/5

Read Reviews (11)

Customer Feedback Management

4.74/5

Read Reviews (12)

"...It includes average ticket handling time, online visitors, active and resolved tickets, assigned tickets, agent availability, ticket CSAT and more...." Case Study Sayurbox
measuring net promoter score

4.74/5

Read Reviews (6)

measuring customer satisfaction

4.74/5

Read Reviews (5)

24+ more Business Use Cases

Our AI advisor, Wyz, harnessed 702 insights from peers and experts to help you assess how these Yellow Messenger use cases fit your Bot Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Nitin Sethi

VP Digital

Indigo Airlines

Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like web check-in, flight status and more, enabling us ...to deliver an exceptional experience to our customers.

Testimonial By Nitin Sethi

Tumul Shyam Varma

Employee

Flipkart

Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy now. I just have to tell SIA the kind of leave an...d date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all.

Testimonial By Tumul Shyam Varma

Ramesh Nayak

Deputy General Manager

Reliance Infrastructure Ltd

Apart from the delighted customers, we've seen a drop in Customer Support Calls as well which is major evolution in new utility business. Testimonial By Ramesh Nayak
CUSTOMERS TESTIMONIALS

Nitin Sethi

VP Digital

Indigo Airlines

Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like web check-in, flight status and more, enabling us ...to deliver an exceptional experience to our customers.

Testimonial By Nitin Sethi

Tumul Shyam Varma

Employee

Flipkart

Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy now. I just have to tell SIA the kind of leave an...d date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all.

Testimonial By Tumul Shyam Varma

Ramesh Nayak

Deputy General Manager

Reliance Infrastructure Ltd

Apart from the delighted customers, we've seen a drop in Customer Support Calls as well which is major evolution in new utility business. Testimonial By Ramesh Nayak

Case Studies

COMPANY CASE STUDIES
Case Study Sayurbox

Enhanced Agent Assist & Customer Experience for Sayurbox

Read More
Case Study Leading Bank and Financial Services

Impact of Conversational AI Implementation in HDFC Bank and Zest Money

Read More
Case Study SPENCER’S RETAIL

Reimagining Retail Digital Commerce with Conversational AI

Read More

Peers used Yellow Messenger to Enhance customer relationships and Increase sales & revenue

Peer and Expert Opinion on Features

for Yellow Messenger

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.58/5

Read Reviews (26)
Ticketing

4.55/5

Read Reviews (25)
Personalization

4.49/5

Read Reviews (18)
Feedback surveys

4.41/5

Read Reviews (15)
Dashboard

4.27/5

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
bot

4.58/5

Read Reviews (26)
Ticketing

4.55/5

Read Reviews (25)
Personalization

4.49/5

Read Reviews (18)
Feedback surveys

4.41/5

Read Reviews (15)
Dashboard

4.27/5

Read Reviews (10)

IT and Other Capabilities

for Yellow Messenger

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.38/5

Read Reviews (18)
Data Import

4.34/5

Read Reviews (14)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.38/5

Read Reviews (18)
Data Import

4.34/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.71/5

Read Reviews (134)
Chat Support

4.47/5

Read Reviews (12)
Phone Support

4.41/5

Read Reviews (11)
Email Support

4.38/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.71/5

Read Reviews (134)
Chat Support

4.47/5

Read Reviews (12)
Phone Support

4.41/5

Read Reviews (11)
Email Support

4.38/5

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.80/5

Read Reviews (89)
Analytics

4.77/5

Read Reviews (37)
Custom Reports

4.55/5

Read Reviews (37)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.80/5

Read Reviews (89)
Analytics

4.77/5

Read Reviews (37)
Custom Reports

4.55/5

Read Reviews (37)

Failure Risk Guidance Security Report

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for Yellow Messenger

Overall Risk Meter

Low Medium High

Top Failure Risks for Yellow Messenger

Vendor Profile Details

Company Name

Yellow Messenger

HQ Location

1811 Silverside road, Wilmington City, Newcastle County, Delaware 19810-4345

Employees

251-500

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