Yellow.ai Overview

Yellow.ai addresses the challenges of managing complex enterprise customer service through its autonomous service AI agents. These AI agents are crafted to understand and reason, providing solutions that create value at scale. By automating customer interactions, Yellow.ai helps enterprises handle high volumes of inquiries efficiently while maintaining a human-like interaction quality. This platform is particularly beneficial for businesses looking to enhance their customer service without overburdening human agents, allowing for seamless handling of routine queries and freeing up staff for more complex issues. With a focus on enterprise scale and security, Yellow.ai transforms how businesses approach customer service automation.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Upselling, as the business use cases that they have been most satisfied with while using Yellow.ai.

Other use cases:

  • Knowledge Management
  • Conversion Management
  • Social Media Analytics
  • Engaging On Social Media
  • Identify Target Customers
  • Generation Of New Leads
  • Cross Selling
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Yellow.ai.

Other priorities:

  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Improve Stakeholder Relations
  • Acquire Customers
See all business priorities See less business priorities

Yellow.ai Use-Cases and Business Priorities: Customer Satisfaction Data

Yellow.ai's features include Bot, and Conversation Intelligence. and Yellow.ai support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Yellow.ai analytics capabilities include Analytics, and Custom Reports.

Reviews

"Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy... now. I just have to tell SIA the kind of leave and date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all." - Tumul Shyam Varma

Yellow.ai, Certainly, DataRobot, Popup Maker, Octane AI, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Yellowai offers a comprehensive suite for ticketing, live chat, help centers, and voice support. Enterprises benefit from advanced AI solutions.

Popular Business Setting

for Yellow.ai

Top Industries

  • Transportation/Trucking/Railroad

Popular in

Yellow.ai is popular in Transportation/Trucking/Railroad, and is widely used by

Yellow.ai Customer wins, Customer success stories, Case studies

What makes Yellow.ai ideal for Engagement Management?

Why is Yellow.ai the best choice for Customer Feedback Management?

How does Yellow.ai facilitate Conversion Management?

11 buyers and buying teams have used Cuspera to assess how well Yellow.ai solved their Bot Platform needs. Cuspera uses 280 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

CUSTOMERS TESTIMONIALS
Yellow.ai testimonial

Tumul Shyam Varma

Employee

Flipkart
Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy now. I just have to tell SIA the kind of leave an...d date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all.

Testimonial By Tumul Shyam Varma
Yellow.ai testimonial

Soumya Mishra

Asian Paints
With Yellow Messenger, we have achieved 26% increase in the number of leads collected for our Smart Care Product Testimonial By Soumya Mishra
Yellow.ai testimonial

Nitin Sethi

VP Digital

Indigo Airlines
Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like web check-in, flight status and more, enabling us ...to deliver an exceptional experience to our customers.

Testimonial By Nitin Sethi
CUSTOMERS TESTIMONIALS
Yellow.ai testimonial

Tumul Shyam Varma

Employee

Flipkart
Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy now. I just have to tell SIA the kind of leave an...d date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all.

Testimonial By Tumul Shyam Varma
Yellow.ai testimonial

Soumya Mishra

Asian Paints
With Yellow Messenger, we have achieved 26% increase in the number of leads collected for our Smart Care Product Testimonial By Soumya Mishra
Yellow.ai testimonial

Nitin Sethi

VP Digital

Indigo Airlines
Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like web check-in, flight status and more, enabling us ...to deliver an exceptional experience to our customers.

Testimonial By Nitin Sethi
 

Startups chase finserv companies seeking GenAI customer support use cases

Yellow.ai, a conversational AI startup, is developing AI models for financial services, focusing on card issue support, loan processing, and customer acquisition. These models aim to improve accuracy... and latency while sounding more human. The company is backed by Lightspeed and Westbridge Capital, and targets the highly regulated financial services sector with its AI solutions.

Read on →

Waste Connections - Utilities

Yellow.ai VoiceX helped Waste Connections automate customer service for over 100,000 users each year. The company faced high call volumes and needed 24/7 support in English and French. Yellow.ai depl...oyed an AI agent called Trina and an after-hours voicebot to handle scheduling, billing, and service requests. The solution enabled self-service, reduced operational costs, and saved millions of dollars. Customer satisfaction improved with faster, more reliable support.

Read on →

AirAsia - Airlines

AirAsia wanted to help its ground staff find information quickly from many documents. They needed a fast and easy way for employees to get answers to questions and FAQs. AirAsia used a GenAI-powered ...chatbot from Yellow.ai. The chatbot uses advanced language models to search many manuals and bulletins. It gives staff the right information in real time, even in places with low internet. This helped staff work better and get answers faster.

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Hero Motocorp - Manufacturing

Hero Motocorp wanted to speed up their sales process and give 24/7 support to customers online. They used Yellow.ai's dynamic AI agent on WhatsApp to help with lead nurturing and test drive bookings.... The AI agent helped recover 30% of lost leads and increased lead conversions by 33%. The chatbot engaged over 5 million customers and achieved a 21% lead conversion rate during the festive season. This reduced the workload on call centers and improved customer experience.

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Lion Air Group - Aviation

Lion Air Group wanted to improve customer support and reduce costs. They needed a solution to handle many customer questions 24/7 with limited staff. Yellow.ai set up a dynamic AI agent for Lion Air ...Group. The AI agent works on WhatsApp and the website, helping almost 2 million customers each month. It automates tasks like flight booking, rescheduling, and luggage claims. The AI agent now handles 90% of customer queries, making support faster and more efficient.

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Coda Payments - Fintech

Coda Payments wanted to handle many customer questions in different languages with few agents. They used Yellow.ai's Conversational AI to set up chatbots in six markets. The bots helped customers sol...ve problems on their own, in their local language, on the website and Facebook. The chatbot had a fun, game-like design for gamers. Coda also used live dashboards and analytics to track customer support. As a result, they automated 85% of queries and handled millions of messages each quarter.

Read on →
lightning

Peers used Yellow.ai for engagement management and customer feedback management

Yellow.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.87/5 ★

Read Reviews (45)
Analytics

4.83/5 ★

Read Reviews (20)
Custom Reports

4.22/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.87/5 ★

Read Reviews (45)
Analytics

4.83/5 ★

Read Reviews (20)
Custom Reports

4.22/5 ★

Read Reviews (12)

Software Failure Risk Guidance

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for Yellow.ai

Overall Risk Meter

Low Medium High

Top Failure Risks for Yellow.ai

Yellow.ai News

Product

Yellow.ai Analyze: The Future of AI Agent Automation - Yellow.ai

Yellow.ai has launched Yellow.ai Analyze, a tool designed to enhance AI agent performance through advanced insights. It uses an in-house LLM model to analyze conversations, improve knowledge bases, and provide sentiment analysis. Key benefits include a 30% reduction in support tickets and a 10% higher containment rate, leading to improved customer satisfaction and efficiency.

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Awards

Yellow.ai Named a Challenger in the 2025 Gartner Magic Quadrant for Conversational ...

Yellow.ai has been recognized as a Challenger in the 2025 Gartner Magic Quadrant for Conversational AI Platforms. This acknowledgment highlights Yellow.ai's strengths in vision and execution within the conversational AI space. The platform supports omnichannel customer experiences and serves diverse industries globally, leveraging generative AI and agentic AI technologies to automate the AI development lifecycle.

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Product

Yellow.ai announces availability of Yellow.ai: Enterprise-grade AI Agents for EX & CX in the new AWS Marketplace AI Agents and Tools category - The Globe and Mail

Yellow.ai has launched its enterprise-grade AI agents for employee experience (EX) and customer experience (CX) on the AWS Marketplace. This move allows customers to easily find, purchase, and implement Yellow.ai's solutions through their AWS accounts, enhancing agent-centric workflows.

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Product

Yellow.ai announces availability of Yellow.ai: Enterprise-grade AI ...

Yellow.ai has launched its Enterprise-grade AI Agents for EX & CX in the new AI Agents and Tools category on AWS Marketplace. This platform enables organizations to automate interactions across multiple channels in over 135 languages, enhancing customer satisfaction and reducing operational costs. The solution supports seamless integration with AWS services, facilitating rapid deployment and centralized procurement through AWS accounts.

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Yellow.ai Profile

Company Name

Yellow.ai

Company Website

https://yellow.ai/

HQ Location

1811 Silverside road, Wilmington City, Newcastle County, Delaware 19810-4345

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES C