Yellow Messenger Overview

Yellow Messenger is a cognitive engagement platform that provides enterprise solutions for marketing, customer support, sales, call center and HR functions. It helps to launch new products and increase sales and revenue.

Yellow Messenger leverages the largest messaging application to hold meaningful conversations with the customers and employees, drive efficiency, loyalty, and growth at every stage of the customer lifecycle, connect, converse and convert customers, anytime, in any language and grow the enterprise and many more.

Some of its features include increase the customer's lifetime value by enriching their experience constantly, derive insights from natural language conversations at scale and implement executable strategies on the fly, automate the HR processes in 2-4 weeks and more.

Cuspera Reviews

74 buyers and buying teams have used Cuspera to assess how well Yellow Messenger solved their Bot Platform needs. Cuspera uses 280 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Yellow Messenger.

Other priorities:

  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Improve Stakeholder Relations
  • Acquire Customers
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Customer Feedback Management , Upselling , as the business use cases that they have been most satisfied while using Yellow Messenger.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.94/5

Read Reviews (42)

"...This improves customer experience and boosts customer engagement...."
engaging and following up

4.89/5

Read Reviews (23)

"...Being both communicative and intelligent, the chatbots on TRESemme and Blunt's platforms proved to be just as capable (if not more!) as humans in addressing customer queries and engaging them effectively...."
Customer Feedback Management

4.74/5

Read Reviews (12)

"...Learn how yellow.ai helped Indonesia s retail tech company to reduced query handling time and increased CSAT by 45%. ..." Case Study Sayurbox
measuring customer satisfaction

4.53/5

Read Reviews (7)

"...Improvement in CSAT. ..."
measuring net promoter score

4.46/5

Read Reviews (4)

"...Leading Enterprises globally are deploying Yellow messenger as an Artificial Intelligence channel for customer engagement and customer experience to drive higher NPS , Sales growth and Superior customer service...."
Upselling

4.52/5

Read Reviews (7)

"...Increase in upsell revenue. ..." Case Study Asian Paints
PEER EXPERIENCES
Engagement Management

4.94/5

Read Reviews (42)

"...This improves customer experience and boosts customer engagement...." Peer review by HDFC Bank, HDFC Bank
engaging and following up

4.94/5

Read Reviews (23)

Customer Feedback Management

4.74/5

Read Reviews (12)

"...Learn how yellow.ai helped Indonesia s retail tech company to reduced query handling time and increased CSAT by 45%. ..." Case Study Sayurbox
measuring customer satisfaction

4.74/5

Read Reviews (7)

measuring net promoter score

4.74/5

Read Reviews (4)

Upselling

4.52/5

Read Reviews (7)

"...Increase in upsell revenue. ..." Case Study Asian Paints

13+ more Business Use Cases

Our AI advisor, Wyz, harnessed 280 insights from peers and experts to help you assess how these Yellow Messenger use cases fit your Bot Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Nitin Sethi

VP Digital

Indigo Airlines

Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like web check-in, flight status and more, enabling us ...to deliver an exceptional experience to our customers.

Testimonial By Nitin Sethi

Tumul Shyam Varma

Employee

Flipkart

Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy now. I just have to tell SIA the kind of leave an...d date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all.

Testimonial By Tumul Shyam Varma

Ramesh Nayak

Deputy General Manager

Reliance Infrastructure Ltd

Apart from the delighted customers, we've seen a drop in Customer Support Calls as well which is major evolution in new utility business. Testimonial By Ramesh Nayak
CUSTOMERS TESTIMONIALS

Nitin Sethi

VP Digital

Indigo Airlines

Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like web check-in, flight status and more, enabling us ...to deliver an exceptional experience to our customers.

Testimonial By Nitin Sethi

Tumul Shyam Varma

Employee

Flipkart

Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy now. I just have to tell SIA the kind of leave an...d date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all.

Testimonial By Tumul Shyam Varma

Ramesh Nayak

Deputy General Manager

Reliance Infrastructure Ltd

Apart from the delighted customers, we've seen a drop in Customer Support Calls as well which is major evolution in new utility business. Testimonial By Ramesh Nayak

Case Studies

COMPANY CASE STUDIES
Case Study Bajaj Finserv

Bringing a Customer Centric approach to NBFC through automation

Read More
Case Study India’s leading e-commerce marketplaces

HR Automation for the E-commerce Industry

Read More
Case Study Sayurbox

Enhanced Agent Assist & Customer Experience for Sayurbox

Read More

Popular Business Setting

for Yellow Messenger

Top Industries

  • Transportation/Trucking/Railroad

Popular in

Peers used Yellow Messenger to Increase sales & revenue and Enhance customer relationships

Peer and Expert Opinion on Features

for Yellow Messenger

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.44/5

Read Reviews (9)
Conversation Intelligence

4.62/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
bot

4.44/5

Read Reviews (9)
Conversation Intelligence

4.62/5

Read Reviews (7)

IT and Other Capabilities

for Yellow Messenger

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.58/5

Read Reviews (4)
Data Import

3.33/5

Read Reviews (3)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.58/5

Read Reviews (4)
Data Import

3.33/5

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.66/5

Read Reviews (54)
Email Support

3.72/5

Read Reviews (3)
Phone Support

3.08/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.66/5

Read Reviews (54)
Email Support

3.72/5

Read Reviews (3)
Phone Support

3.08/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.87/5

Read Reviews (45)
Analytics

4.83/5

Read Reviews (20)
Custom Reports

4.22/5

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.87/5

Read Reviews (45)
Analytics

4.83/5

Read Reviews (20)
Custom Reports

4.22/5

Read Reviews (12)

Software Failure Risk Guidance

?

for Yellow Messenger

Overall Risk Meter

Low Medium High

Top Failure Risks for Yellow Messenger

Vendor Profile Details

Company Name

Yellow Messenger

HQ Location

1811 Silverside road, Wilmington City, Newcastle County, Delaware 19810-4345

Employees

251-500

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