Yellow.ai Overview
This is a summary of the comprehensive capabilities and benefits of Yellow.ai based on over 280 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Yellow.ai, belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Yellow.ai is right for your needs? Our Cuspera AI engine can evaluate how Yellow.ai fits your specific business needs, industry, and context. Get your personalized assessment report today.
Yellow.ai supports business activities such as:
- Engagement Management
- Customer Feedback Management
- Upselling
- Knowledge Management
- Conversion Management
Yellow.ai can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Improve Brand Engagement, Increase Customer Life Time Value, Improve Stakeholder Relations, etc. As a solution, Yellow.ai's capabilities include Bot, and Conversation Intelligence.
Yellow.ai Transportation/Trucking/Railroad Vertical is its biggest customer base.
Reviews
"Apart from the delighted customers, we've seen a drop in Customer Support Calls as well which is major evolution in new utility business. " - Ramesh Nayak
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Yellow.ai solved their Bot Platform needs. Cuspera uses 280 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Yellow.ai.
Use Cases
Peers recommend Engagement Management , Customer Feedback Management , Upselling , as the business use cases that they have been most satisfied while using Yellow.ai.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.94/5 ★ |
"...This improves customer experience and boosts customer engagement...." Peer review by HDFC Bank, HDFC Bank |
| engaging and following up |
4.89/5 ★ |
"...Use case: Customer Support, Engagement. ..." Case Study Sayurbox |
| Customer Feedback Management |
4.74/5 ★ |
"...Improvement in CSAT. ..." Case Study Royal Challengers Bangalore |
| measuring customer satisfaction |
4.53/5 ★ |
"...Improvement in CSAT. ..." Case Study Asian Paints |
| measuring net promoter score |
4.46/5 ★ |
"...Leading Enterprises globally are deploying Yellow messenger as an Artificial Intelligence channel for customer engagement and customer experience to drive higher NPS , Sales growth and Superior customer service...." Peer review |
| Upselling |
4.52/5 ★ |
"...Increase in upsell revenue. ..." Case Study India’s leading e-commerce marketplaces |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.94/5 ★ |
"...This improves customer experience and boosts customer engagement...." Peer review by HDFC Bank, HDFC Bank |
|
| engaging and following up |
4.94/5 ★ |
| Customer Feedback Management |
4.74/5 ★ |
"...Improvement in CSAT. ..." Case Study Royal Challengers Bangalore |
|
| measuring customer satisfaction |
4.74/5 ★ |
| measuring net promoter score |
4.74/5 ★ |
| Upselling |
4.52/5 ★ |
"...Increase in upsell revenue. ..." Case Study India’s leading e-commerce marketplaces |
|
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 280 insights from peers and experts to help you assess how these Yellow.ai use cases fit your Bot Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Apart from the delighted customers, we've seen a drop in Customer Support Calls as well which is major evolution in new utility business. Testimonial By Ramesh Nayak |
|
|
Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy now. I just have to tell SIA the kind of leave an...d date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all. |
|
|
With Yellow Messenger, we have achieved 26% increase in the number of leads collected for our Smart Care Product Testimonial By Soumya Mishra |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ramesh Nayak Deputy General Manager Reliance Infrastructure Ltd |
Apart from the delighted customers, we've seen a drop in Customer Support Calls as well which is major evolution in new utility business. Testimonial By Ramesh Nayak |
|
Tumul Shyam Varma Employee Flipkart |
Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy now. I just have to tell SIA the kind of leave an...d date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all. |
|
Soumya Mishra Asian Paints |
With Yellow Messenger, we have achieved 26% increase in the number of leads collected for our Smart Care Product Testimonial By Soumya Mishra |
Popular Business Setting
for Yellow.ai
Top Industries
- Transportation/Trucking/Railroad
Popular in
Peers used Yellow.ai to Increase sales & revenue and Enhance customer relationships
Peer and Expert Opinion on Features
for Yellow.ai
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (9) |
| Conversation Intelligence | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (9) |
| Conversation Intelligence | Read Reviews (7) |
IT and Other Capabilities
for Yellow.ai
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (4) |
| Data Import | Read Reviews (3) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (4) |
| Data Import | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (54) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (54) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (12) |
Software Failure Risk Guidance
?for Yellow.ai
Overall Risk Meter
Top Failure Risks for Yellow.ai
Vendor Profile Details
Company Name
Yellow.ai
Company Website
https://yellow.ai/HQ Location
1811 Silverside road, Wilmington City, Newcastle County, Delaware 19810-4345
Employees
251-500
Social
Financials
SERIES C
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