Real-World Case Studies and Customer Success Stories with WebEngage

WebEngage helped Testbook increase in-app revenue by 9x using gamification features. Testbook used spin the wheel and scratch card templates... to boost student engagement. The platform automated communication and unified user data for better campaign analysis. Manual processes were replaced with scalable, flexible templates. Testbook saw higher retention and more effective two-way communication with learners.
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WebEngage helped Toppr achieve a 133% increase in conversions. Toppr used WebEngage's marketing automation and personalization tools. The platform enabled... better user engagement and targeted campaigns. This led to more students signing up and improved business results. WebEngage's features supported Toppr's growth in the education sector.
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WebEngage helped Great Learning automate personalized journeys across email, WhatsApp, SMS, and app push. The platform solved funnel leakage and... fragmented data issues, enabling real-time, multi-channel engagement. Great Learning achieved a 3X increase in user engagement and 100%+ reactivation of dormant users. All improvements came with zero additional ad spend. Sales cycles shortened and unsubscribe rates dropped significantly.
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WebEngage helped CollegeDekho increase application conversions from 0. 6% to 17.9% in one year. The platform enabled personalized user journeys...and automated follow-ups for students. CollegeDekho used segmentation to re-engage users marked as 'Not Interested.' Hybrid personalization used both user data and event triggers for relevant messaging. Fallback logic ensured no manual drop-offs in communication. These changes led to a 29X lift in the application funnel.
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WebEngage helped Testbook turn static in-app banners into interactive, gamified experiences. Testbook used quizzes, surprise games, and cultural tie-ins to... boost user engagement. They saw a 144% increase in click-through rates and a 2X rise in engagement during sales. Gamified in-apps led to a 6X improvement in conversion rates and 35X more impressions. Repeat visits and higher revenue followed, making gamification a key sales driver.
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WebEngage helped AlmaBetter, an AI-led edtech platform, boost lead generation by 20%. Before using WebEngage, AlmaBetter struggled with limited analytics... and lacked personalized engagement. With WebEngage, they tracked user behavior, improved communication, and increased student engagement. Automated journeys and targeted campaigns led to higher user satisfaction and timely notifications for students.
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WebEngage helped TimesPro achieve a 63% survey response rate. TimesPro used WebEngage to segment audiences and send personalized content. This... improved user engagement and increased conversions. The platform's user-friendly interface made it easy for all team members to use. TimesPro also reduced lead drop-offs and improved lead nurturing. The support from WebEngage was praised by TimesPro's marketing team.
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WebEngage helped Shaw Academy increase its revenue by 25%. Shaw Academy used WebEngage to send personalized messages to students across... email, web push, and WhatsApp. The platform enabled Shaw Academy to engage students based on their course progress and activity. This led to more students moving from free to paid courses and higher retention. Shaw Academy now delivers a better online learning experience to millions of students.
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WebEngage helped GrowthSchool increase webinar attendance by 25%. GrowthSchool used WebEngage's marketing automation to send targeted messages and segment users.... The platform unified communication across email and WhatsApp. This improved user retention and customer lifetime value. GrowthSchool saw a direct impact on revenue from higher attendance.
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WebEngage helped Mochi double its revenue by using funnel analytics and lifecycle intelligence. Mochi improved website conversion rates by 235%... and increased average order value by 8.5%. Cart recovery value grew 12 times, with a 132% uplift in conversion rate and 357% higher click rates. Repeat purchases increased through AI-powered recommendations and multi-channel engagement. Mochi moved from batch messaging to insight-led, personalized customer journeys.
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WebEngage helped Mochi double its revenue and achieve a 75% increase in sales. Mochi used funnel analytics and personalized engagement... to boost website conversions by 235%. Cart recovery value grew 12 times, and click rates rose by 357%. Mochi also saw more repeat purchases and higher average order value. Every customer journey became data-driven and predictable.
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WebEngage helped PrettySecrets lower cart abandonment by 7. 3%. The company used WebEngage's marketing automation tools to improve customer engagement....This led to more completed purchases. The solution focused on reducing lost sales in the online retail space. PrettySecrets saw a clear improvement in conversion rates.
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WebEngage helped Eureka Forbes digitize AMC renewals, leading to 4X revenue growth and 2. 5X cost efficiency. The company unified...offline and online data, automated customer journeys, and integrated call center operations. Personalized nudges and real-time funnel data improved customer coverage to 95%. Marketing costs dropped by 55%, and digital channels drove AMC bookings from 8% to over 30%. Instant digital payments enabled 3X faster cash flow and boosted call center efficiency by 40%.
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WebEngage helped Culture Circle, a luxury marketplace in India, drive a 56% increase in revenue from email marketing. The company used... marketing automation for the first time to send targeted, personalized emails and transactional communications. WebEngage enabled Culture Circle to analyze customer behavior, reduce funnel drop-offs, and improve post-purchase engagement. The partnership also improved email open rates and user retention. Culture Circle credits WebEngage for helping them grow quickly and boost customer lifetime value.
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WebEngage helped LOTS Wholesale Solutions achieve a 74x ROI using gamification campaigns. The company used features like Journey Designer, RFM... modeling, and tools such as Scratch Cards and Spin the Wheel to boost customer engagement. LOTS saw a 583x increase in conversion rates and improved retention with targeted, automated campaigns. Personalized journeys increased wallet share by 13% and improved cart recovery rates. Real-time analytics enabled LOTS to optimize campaigns and drive higher sales.
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WebEngage helped Shoppers Stop double its CRM revenue contribution. The retail chain used marketing automation to streamline customer journeys and... personalize campaigns. They automated tasks and improved targeting with segmentation and recommendations. Shoppers Stop overcame challenges like poor push notification delivery and lack of a unified customer view. The result was a significant increase in revenue and better campaign management.
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WebEngage helped Neeman’s, a leading footwear retailer, achieve a 3X increase in conversion rates. Neeman’s used WebEngage to connect with... customers across email, SMS, WhatsApp, and web push. The platform enabled personalized marketing and deeper customer engagement. Neeman’s improved retention and loyalty by using data-driven campaigns. The company saw higher ROI and better customer satisfaction.
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WebEngage helped Hindustan Unilever automate retailer engagement and sales communication. HUL used 15+ automated journeys and sent 3M+ personalized messages... weekly. The solution drove a 9% uplift in orders from inactive outlets and digitized 1.2M+ retailers via the Shikhar app. Automation covered over 2M retailers, with zero manual intervention. HUL achieved consistent engagement and increased app-led orders across its vast retail network.
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WebEngage's WhatsApp automation helped a D2C kitchenware brand achieve a 54X ROI. The brand faced high cart abandonment and inconsistent... customer service. WebEngage used AI-powered WhatsApp conversations and behavioral triggers to recover carts and answer queries in real time. The solution delivered 14.3% cart recovery conversion, 74% automation in customer service, and 88% message deliverability. Conversion rates became 3X faster through two-way engagement.
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WebEngage helped The Moms Co. increase their conversion rate by 300% in just three months. The company used on-site surveys... and personalized notifications to collect customer feedback and drive targeted campaigns. Their main challenge was converting anonymous users into leads and customers. WebEngage enabled better user profiling, segmentation, and personalized offers. As a result, The Moms Co. saw higher conversions, improved retention, and more effective marketing automation.
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WebEngage helped Hindustan Unilever automate retailer communication and digitize over 1. 2 million outlets. The platform enabled 15+ automated journeys,...including onboarding, reorder nudges, and absentee triggers. HUL sent more than 3 million personalized messages weekly in 9 languages. Automation covered 70% of the active retailer network and led to a 9% uplift in orders from inactive outlets. Retailers became more independent, and app-led orders increased steadily.
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WebEngage helped a leading D2C kitchenware brand recover 14. 3% of abandoned carts using AI-powered WhatsApp automation. The brand used...real-time behavioral triggers and personalized conversations to answer customer questions and reduce hesitation. Automation handled 74% of customer service and follow-ups, cutting agent workload. The solution achieved 54X ROI and 3X faster conversion rates. WhatsApp became a key sales channel, driving higher engagement and revenue.
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WebEngage helped Dot & Key automate and personalize their CRM. The brand used behavioral segmentation and omnichannel engagement to target... users. Dot & Key saw a 40%+ increase in repeat purchases. CRM’s contribution to revenue grew by over 30%. WebEngage enabled real-time analytics and multi-channel campaigns for better retention and conversion.
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WebEngage helped Mortantra, a jewelry brand in India, boost revenue by 46% using web push campaigns. Mortantra used the WebEngage... Startup Program to improve user engagement and retention. The platform enabled personalized communication and unified customer data. Mortantra saw higher conversion rates and better decision-making. The company plans to expand its use of customer engagement strategies for future growth.
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WebEngage helped ACKO automate insurance renewals and boost customer retention. ACKO used omnichannel automation to reach 93% of its active... customers and achieved a 20% uplift in policy renewals. The platform enabled personalized communication across WhatsApp, push, RCS, email, and bot-led calls. ACKO also reduced operational costs by 30% for health renewals. The solution improved funnel visibility and cut acquisition costs.
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WebEngage helped ACKO General Insurance reach 93% of its active customers and achieve a 20% uplift in policy renewals. ACKO automated car... and health insurance renewal reminders using WhatsApp, push notifications, RCS, email, and bot-led calls. The company reduced operational costs by 30% for health renewals with automation. Personalized, real-time journeys improved customer retention and conversion rates. ACKO also saw a 30% increase in conversions from high-intent leads and a 5x better cost-per-install for app downloads.
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Acko used WebEngage to boost policy renewals by 17. 32%. The company faced challenges with fragmented lead data and reaching...policyholders at the right time. WebEngage enabled Acko to automate user engagement and send timely, contextual messages. The platform also helped automate claim settlements using event-based triggers. As a result, Acko improved its persistency ratio and overall revenue.
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WebEngage helped Coverfox increase insurance policy renewals by 30%. Coverfox used WebEngage's journey automation to send personalized reminders for each... policy. The system triggered emails and SMS at key intervals before policy expiry. 85% of two-wheeler policies now renew automatically, with 40% of all renewals unassisted. Email open rates rose by 40%, and website traffic from emails grew by 25%.
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WebEngage helped BharatAgri double its daily active users. BharatAgri used WebEngage’s Retention Operating System to send personalized, event-based messages to... farmers. The platform enabled BharatAgri to automate user engagement and boost paid subscriptions. BharatAgri saw a 2X increase in daily active users and a 10% month-over-month revenue growth. The app now delivers advisory services to farmers in multiple languages, driving business growth.
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WebEngage helped Wego achieve 8x growth in conversions. The company also saw a 27% increase in app activation. Wego used... WebEngage's customer engagement platform to improve user journeys. The solution included app personalization and omnichannel engagement. These changes led to higher user activation and better conversion rates.
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WebEngage helped VCGamers increase revenue by 77 times in one quarter. Before, VCGamers used manual retention efforts that were hard... to scale. With WebEngage, they automated campaigns based on user behavior, from onboarding to repeat purchases. The team improved onboarding flows and increased repeat purchases. VCGamers now uses data-driven automation and personalized communication to boost engagement and growth.
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WebEngage helped Shab double conversions for high-intent users. Shab used marketing automation to send personalized messages and improve user engagement.... The platform's journey designer and analytics tools let Shab target users at every stage of travel planning. Shab moved from basic SMS tools to advanced multi-channel campaigns. As a result, Shab saw more purchases, active customers, and higher conversion rates.
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Adda52 used WebEngage to boost repeat active cash game players by over 85%. They set up a bonus management system... using API calls and used RFM analysis to segment players. Adda52 sent personalized messages across push, SMS, email, and in-app channels. This improved player retention and mobile app engagement. Adda52 saw a 20% growth in revenue after using WebEngage.
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WebEngage helped Go-MMT boost hotel partner engagement by 20%. Go-MMT unified hotel partner data and improved communication using WebEngage's marketing... automation. The platform enabled dynamic segmentation and cross-channel messaging. Go-MMT saw a 1.3X increase in monthly active users. Personalized campaigns led to higher property listings and more bookings.
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