Real-World Case Studies and Customer Success Stories with Voyado

Voyado Elevate helped Stormberg boost average order value by 16. 4%. The company faced challenges with rapid e-commerce growth and...needed better product discovery and recommendations. They switched to a new e-commerce platform using Voyado Elevate for search, navigation, and recommendations. After launch, conversion from recommendations jumped from 7% to 18%. Stormberg saw fast results and improved customer experience.
Show More..

Voyado Engage helped Stronger, a Swedish activewear brand, test SMS marketing against email. They targeted defecting customers and email non-openers... with A/B tests. SMS campaigns generated 84.7% more revenue than email, with 95,214 SEK in revenue versus 51,558 SEK for email. SMS also drove a 19.1% higher average order value and 53.3% more purchases. The return on ad spend for SMS beat Stronger’s paid ads, proving SMS is a strong channel for customer engagement.
Show More..

Voyado helped Blutsgeschwister, a fashion brand, move from generic campaigns to advanced segmentation and personalized automation. The team used Voyado... to target different customer journeys and manage marketing in-house. They saw a 69% increase in conversion rate, a 29% rise in email open rates, and a 60% boost in click-to-open rates. The average receipt value went up by 8.2%. The brand built loyalty through emotional connection, not discounts, using Voyado’s easy-to-use but powerful tools.
Show More..

Björn Borg is a Swedish fashion brand. They wanted to improve customer engagement and sales. They used Voyado for email... and SMS marketing and loyalty management. They saw a 5% average conversion rate from SMS. Their abandoned cart emails had a 13.6% conversion rate. 47% of new customers joined their loyalty program after purchase. Their newsletters became their most profitable channel.
Show More..

Samsøe Samsøe is a global fashion brand with many stores and a strong online presence. They struggled to understand their... in-store customers and had problems with data quality and technology. They used the Voyado platform to centralize customer data and improve their marketing. They launched a loyalty program and used automation to personalize customer journeys. As a result, they saw a 24.6% increase in average purchases, a 37.4% rise in average receipt amount, and a 121% growth in new contacts.
Show More..

Björn Borg wanted to improve customer engagement and experience. They integrated Lipscore, a ratings and reviews platform, with Voyado in... October 2024. They used automated workflows like post-purchase emails and discount codes to encourage reviews. This led to high open rates on emails, reaching 57%. The company collected more reviews and gained valuable customer insights. The integration helped increase traffic, conversions, and sales.
Show More..

NELLY had trouble managing a growing customer base and rising communication needs. They used three separate systems, which caused delays... and made work harder. NELLY switched to Voyado Engage and Elevate to bring everything together. This helped them automate key campaigns and personalize customer journeys. Now, NELLY works more efficiently and connects better with customers. They see higher engagement and improved results.
Show More..

JACK & JONES wanted to improve customer loyalty and unify the shopping experience across online and in-store channels. They launched the... JACK & JONES CLUB, a simple and mobile-first loyalty program. The program included digital receipts and personalized offers using first-party data. Over 30,000 new members signed up each week, and more than 2 million gave email consent. Members had a 33% higher average order value, and 29% made two or more purchases in the first 8 months. The loyalty club increased both online and in-store sales.
Show More..

Jigsaw wanted to increase repeat purchases and improve customer loyalty. They faced challenges with old systems that made it hard... to use customer data. With Voyado and Dressipi, Jigsaw made it easier to use data and personalize customer engagement. They used automation and targeted messages to encourage second purchases. Jigsaw now plans to use loyalty programs and more personalized communication to keep customers coming back.
Show More..

Dille & Kamille wanted to grow in new markets and keep their focus on sustainability. They needed better ways to... collect customer data and build a loyalty program. They used Voyado to gather data from stores and online, create newsletters, and run a loyalty program. After using Voyado, they gained 40,000 new members and saw a 20% increase in newsletter subscribers. Now, 56% of all purchases come from returning customers.
Show More..

Obs and Obs Bygg wanted to make their online shopping feel like their in-store experience. They used Voyado Elevate to... add offline data to their online product recommendations. This helped make the suggestions more personal and useful. For Obs, add-to-cart revenue share went up by 26%, from 2.12% to 2.7%. For Obs Bygg, it went up by 33%, from 1.66% to 2.2%. These results came from better recommendations and a seamless shopping journey.
Show More..

POWER A/S wanted to improve customer loyalty and engagement. They used Voyado to create automated and personalized marketing flows. These... included expiring reward reminders and reactivation campaigns. As a result, customer engagement grew by 300%. They reactivated 15% of inactive members, generating over 40,226 EUR in revenue. Their member base grew by 137.5% in less than a year.
Show More..

LAKRIDS BY BÜLOW wanted to connect their online and in-store customer experiences. Their old systems could not bring together data... from both channels. They chose Voyado for its easy integration with their POS system. After using Voyado, 50% of in-store customers joined the loyalty program. Basket size grew by 4.7%, purchase frequency rose by 8%, and their contact base increased by 28%.
Show More..

Headmasters is a premium hairdressing service in the UK. They had trouble with communication because of many different systems. They... chose Voyado for its easy integration with their main POS system. Voyado helped them send personalized messages and run campaigns faster. The platform made it easier to see how campaigns performed and improved client loyalty. Headmasters now enjoys better support, smoother operations, and more targeted communication.
Show More..

Apohem wanted to build stronger customer loyalty and stand out from other online pharmacies. They worked with Voyado to launch... a member club that rewards both purchases and engagement. Members can earn points for helping others and sharing advice. Over 60% of orders now come from members, and members have a 15% higher average order value than non-members. Apohem uses marketing automation to send personalized tips and reminders, which helps drive repeat purchases and deeper engagement.
Show More..