Real-World Case Studies and Customer Success Stories with VoiceSage

Home Retail Group used VoiceSage to improve customer engagement. The company wanted to create better omnichannel customer journeys. VoiceSage helped... them transform their outbound and inbound contact operations. This led to more effective communication with customers. The solution supported both call centers and retail operations.
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BrightHouse used VoiceSage to improve customer engagement. The solution helped manage outbound and inbound customer contact operations. VoiceSage enabled better... communication with customers. The case highlights the use of omnichannel customer journeys. No specific metrics or numbers are mentioned in the content.
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VoiceSage Rich Media Messaging helped The Very Group get fast customer feedback for a new delivery charge. The team sent... branded surveys within hours and got an 8.5% response rate. This quick feedback let them make decisions in less than a week. VoiceSage improved engagement and helped The Very Group stay ahead in retail innovation.
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VoiceSage provided The Very Group with a Rich Media Messaging solution. The Very Group used this tool to quickly survey... customers about new delivery charge options. They achieved an 8.5% response rate in less than a week. This helped them make fast, informed decisions. Customer engagement and experience improved with VoiceSage's messaging platform.
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VoiceSage provided Catalyst Coffee with a rich media messaging solution for track and trace. Customers scan a QR code to... enter their details, reducing manual paperwork and limiting contact. The system lets Catalyst Coffee quickly notify people exposed to covid via SMS. This helped the business stay compliant and keep the community safe. The solution improved safety and saved time for staff and customers.
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VoiceSage helped Shop Direct run a fast, engaging customer survey using Rich Media Messaging. The survey launched within hours and... reached customers quickly. Shop Direct achieved an 8.5% response rate, meeting their sample size needs. The feedback enabled them to make informed decisions on a new delivery charge proposition in less than a week. VoiceSage's solution supported Shop Direct's goal to adapt to changing consumer behavior and improve customer engagement.
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VoiceSage provided Catalyst Coffee with a Rich Media Messaging solution to help track and trace visitors during the COVID-19 pandemic. Customers scanned a... QR code on their phones to enter their details, reducing manual paperwork and limiting contact. The system enabled quick SMS notifications to people exposed to a covid case, advising them to self-isolate. This approach increased safety, saved time, and ensured compliance with government regulations. Catalyst Coffee praised the solution for supporting their local community.
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VoiceSage SMS emergency notifications helped Otonomee cut outbound calls by 80%. Before, agents called crew members and notes were manual.... Now, agents send SMS alerts to on-call crews fast. The system confirms receipt and triggers escalation if needed. Communication is quicker and processes are more efficient.
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Capita uses VoiceSage’s SMS, Interactive Voice Messaging, and Rich Media Messaging to improve customer satisfaction for its clients. The main challenge... was to reduce expensive inbound contact centre calls and shift customer outreach from failure to value demand. VoiceSage’s proactive messaging solutions deliver fast responses, high response rates, and actionable feedback. Capita’s clients benefit from better customer contact, reduced overhead, and improved C-SAT scores. The integration with Capita’s analytics engine enhances customer engagement and operational efficiency.
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Capita uses VoiceSage’s proactive messaging tools to improve customer satisfaction for its clients. The company deploys SMS, interactive voice messaging,... and rich media messaging to deliver timely updates and gather feedback. These tools help Capita reduce inbound contact centre calls and boost response rates. Capita’s clients benefit from better customer experience and actionable insights. VoiceSage’s solutions also support agent performance tracking and process improvements.
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VoiceSage helped Otonomee improve emergency crew notifications for Wexford County Council. Otonomee faced slow, manual calls to reach on-call crews.... VoiceSage implemented an SMS solution for fast, reliable communication. This led to an 80% drop in outbound calls and better workflow efficiency. Crew members now get instant alerts and confirm receipt, speeding up emergency response.
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VoiceSage helped Otonomee improve emergency communication for Wexford County Council. Before, agents made many calls and crew took notes by... hand. VoiceSage set up SMS emergency notifications. Now, agents send details by SMS and get quick confirmations. This led to an 80% drop in outbound calls and faster, more efficient workflows.
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VoiceSage helped SSE Airtricity improve cash flow and customer service with Rich Media Messaging. The solution sent payment notifications and... integrated secure payments, making it easy for customers to pay. SSE Airtricity saw a 48% message engagement rate and a 30% drop in outbound calls. They collected €1,000,000 in 12 months and reduced disconnections by 20%. Customers now prefer this messaging system for payments.
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VoiceSage helped Scottish & Southern Energy automate customer surveys using interactive voice and SMS. SSE cut survey costs from over... £3 to under 40p per completed survey, making surveys seven times cheaper. The new system lets SSE run unlimited Net Promoter Score surveys across all departments. Call agents were reassigned to higher-value tasks. SSE now plans to use advanced analysis and reporting for better customer insights.
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VoiceSage helped SSE Airtricity improve debt collection with rich media messaging. SSE Airtricity used early payment notifications and secure payment... links to boost engagement. The solution led to a 48% message engagement rate and a 30% drop in outbound calls. SSE Airtricity collected €1,000,000 in 12 months and saw a 20% reduction in disconnections. Customers now prefer this payment method for its ease and transparency.
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VoiceSage helped Southend United Football Club boost fan engagement during COVID-19 lockdowns. The club used SMS notifications and rich media... messaging to promote pay per view offers and share exclusive content. Open rates for rich media messages reached 41%, with click-through rates up to 16%. Fans viewed messages at least three times. The solution was quick to implement and made the club's team self-sufficient in campaign management.
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VoiceSage helped Southend United Football Club boost fan engagement during the Covid-19 lockdown. The club used rich media messaging to... share videos, interviews, and pay per view offers. Open rates reached up to 41%, and click-through rates hit 16%. Fans viewed messages three times on average. The club's team now manages campaigns independently, improving communication with supporters.
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VoiceSage helped Southend United Football Club boost fan engagement during COVID-19 lockdowns. The club used SMS and rich media messaging... to promote pay per view offers and share exclusive content. Open rates for rich media messages reached 41%, with click-through rates up to 16%. Fans viewed messages multiple times, increasing connection and revenue opportunities. The club's team now manages campaigns independently using VoiceSage's platform.
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