VoiceSage Rich Media Messaging helped The Very Group (formerly Shop Direct) get fast customer feedback. The company needed to test a new delivery charge idea in a busy market. VoiceSage built and sen...t a branded survey within hours. The Very Group got results in less than 24 hours. They made a quick decision on their delivery plan based on this feedback.
VoiceSage's Rich Media Messaging helped Catalyst Coffee track and trace customers during COVID-19. The café needed a fast, contactless way to record visitor details and notify people exposed to the v...irus. VoiceSage provided a QR code system and SMS alerts for self-isolation. This solution increased safety, saved time, and kept the business compliant with new rules.
VoiceSage provided Catalyst Coffee with a rich media messaging solution for track and trace. Catalyst Coffee needed a way to quickly and safely collect visitor information during the covid pandemic. ...VoiceSage's solution let customers scan a QR code and enter their details without an app. Staff could notify people by SMS if they were exposed. This made the process faster, safer, and compliant with regulations.
Shop Direct saw a significant increase in customer satisfaction, with a 25% rise in Net Promoter Score (NPS) after implementing a new customer survey program.
VoiceSage's Rich Media Messaging helped SSE Airtricity improve cash flow and customer service. SSE used early payment notifications and secure payment links to make it easy for customers to pay. The ...solution led to a 48% message engagement rate and a 30% drop in outbound calls. SSE collected €1,000,000 in 12 months and saw a 20% reduction in disconnections. Customers now prefer this messaging system for payments.
Real Estate Case Studies and Success Stories with VoiceSage
CASE STUDY First Choice Homes Oldham
VoiceSage automated SMS helped First Choice Homes Oldham cut missed appointments by 80%. The company faced many residents missing safety checks and not rescheduling. VoiceSage sent SMS reminders a da...y before appointments, with a reschedule option. This solution increased engineer efficiency and saved time. Business costs dropped a lot. Customer engagement and first appointment access rates went up.
Information Technology and Services Case Studies and Success Stories with VoiceSage
CASE STUDY Otonomee
VoiceSage SMS helped Otonomee improve emergency crew notifications for Wexford County Council. Before, agents made many calls to reach on-call crews, causing delays. With VoiceSage, agents now send S...MS messages to crews, who confirm receipt. If no reply, the system escalates with a call. Otonomee saw an 80% drop in outbound calls and faster, more efficient communication.
VoiceSage provided an SMS emergency notification solution for Otonomee. Otonomee needed to contact on-call crew members for Wexford County Council quickly and efficiently. Before, agents made many ca...lls and crew took notes by hand. With VoiceSage SMS, agents send details by text, and crew confirm receipt. This led to an 80% drop in outbound calls and faster, more efficient communication.
Sports Case Studies and Success Stories with VoiceSage
CASE STUDY Southend United Football Club
VoiceSage helped Southend United Football Club boost fan engagement during COVID-19 lockdowns. The club used SMS notifications and Rich Media Messaging to share pay per view offers, articles, and int...erviews. The solution was set up in ten days and integrated with their existing channels. Open rates for Rich Media Messaging reached up to 41%. Click through rates were up to 16%. Fans viewed messages at least three times, improving engagement and cross-selling.
VoiceSage helped Southend United Football Club boost fan engagement during the Covid-19 lockdown. The club used VoiceSage's rich media messaging to share videos, interviews, and pay per view offers. ...The solution was easy to set up and fit with their existing communication channels. Open rates reached up to 41% and click through rates up to 16%. Fans viewed messages three times on average, showing strong engagement.
Proactive, automated outbound contact using hosted interactive voice messaging (IVM) and SMS solutions from VoiceSage has transformed customer experience for the Group.
Vital customer surveys are now seven times cheaper to conduct and extend to all aspects of the business, with intelligent analysis capabilities to follow
To keep offering attractive terms to credit card customers and run a profitable business, Vanquis Bank needs to stay in close contact with account-holders as payments become due.
CASE STUDY Studio Retail Limited (formerly Express Gifts)
VoiceSage services are helping the catalogue giant improve customer service, marketing and credit collections, as well as achieve significant operational millions using SMS Customer Surveys.
Bot enables faster complaint resolution and refund validation, fully resolving 20% of inbound queries and pre-processing another 80% for agent validation.
