VoiceSage Overview

VoiceSage addresses the challenge of customer engagement through its conversational messaging solutions. Businesses seeking to enhance communication efficacy can leverage VoiceSage to deliver actionable messages. This tool is particularly valuable for contact centers aiming to improve customer interactions and response times. By utilizing VoiceSage, companies can facilitate faster payment processes, thereby enhancing cash flow. The platform's focus on secure and efficient messaging ensures that businesses maintain reliable communication channels. VoiceSage's solutions cater to the daily operational needs of contact centers, providing them with the tools necessary for effective customer engagement and streamlined communication.

Use Cases

Customers recommend Engagement Management, Communication Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using VoiceSage.

Other use cases:

  • Advertisement
  • Contact List Management
  • Helpdesk Management
  • Direct Marketing
  • Rating And Review Management
  • Identify Target Customers
  • Social Media Analytics
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using VoiceSage.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Improve Internal Communications
  • Launch New Products
  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Grow Market Share
  • Increase Customer Life Time Value
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VoiceSage Use-Cases and Business Priorities: Customer Satisfaction Data

VoiceSage works with different mediums / channels such as Text SMS. and Website.

VoiceSage's features include Personalization, Feedback Surveys, Alerts: Popups & Notifications, etc. and VoiceSage support capabilities include 24/7 Support, Phone Support, Email Support, etc. also VoiceSage analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We have used VoiceSage for interactive messaging for two years now...." Peer review by Liz Furmedge, Customer Service Manager , Scottish & Southern Energy

VoiceSage, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VoiceSage delivers actionable messaging and boosts customer engagement through conversational solutions. Increased engagement is achieved with VoiceSage's innovative messaging approaches.

Popular Business Setting

for VoiceSage

Top Industries

  • Real Estate
  • Financial Services

Popular in

  • Small Business
  • Large Enterprise

VoiceSage is popular in Real Estate, and Financial Services, and is widely used by Small Business, and Large Enterprise,

VoiceSage Customer wins, Customer success stories, Case studies

How can VoiceSage optimize your Engagement Management Workflow?

How does VoiceSage facilitate Communication Management?

How efficiently Does VoiceSage manage your Customer Feedback Management?

How does VoiceSage address your Contact List Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well VoiceSage solved their Contact Center Software needs. Cuspera uses 653 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Southend United Football Club - Sports - Medium

VoiceSage helped Southend United Football Club boost fan engagement during COVID-19 lockdowns. The club used SMS notifications and rich media messaging to promote pay per view offers and share exclus...ive content. Open rates for rich media messages reached 41%, with click-through rates up to 16%. Fans viewed messages at least three times. The solution was quick to implement and made the club's team self-sufficient in campaign management.

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The Very Group (formerly Shop Direct) - Retail - Very Large

VoiceSage Rich Media Messaging helped The Very Group quickly gather customer feedback for a new delivery charge proposition. The company needed fast insights to stay ahead in the competitive retail m...arket. VoiceSage delivered branded surveys within hours, enabling rapid deployment. In less than 24 hours, The Very Group had actionable results. This led to quick, informed decisions and improved customer engagement.

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Catalyst Coffee - Retail

VoiceSage provided Catalyst Coffee with a rich media messaging solution for track and trace. Catalyst Coffee needed a way to quickly and safely collect visitor information during the covid pandemic. ...VoiceSage's solution let customers scan a QR code and enter their details without an app. Staff could notify people by SMS if they were exposed. This made the process faster, safer, and compliant with regulations.

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Catalyst Coffee - Retail

VoiceSage's Rich Media Messaging helped Catalyst Coffee track and trace customers during COVID-19. The café needed a fast, contactless way to record visitor details and notify people exposed to the v...irus. VoiceSage provided a QR code system and SMS alerts for self-isolation. This solution increased safety, saved time, and kept the business compliant with new rules.

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Elmbridge Borough Council - Government Administration - Large

VoiceSage helped Elmbridge Borough Council improve customer service for over 124,000 citizens. The council used SMS, Visual Touch Messaging, and Voice Surveys to create a 360-degree customer experien...ce. This reduced inbound calls and freed up staff time. The solution enabled joined-up processes and better performance management. Residents now get faster, more meaningful responses from the council.

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The Very Group - Retail - Very Large

VoiceSage provided The Very Group with a Rich Media Messaging solution. The Very Group used this tool to quickly survey customers about new delivery charge options. They achieved an 8.5% response rat...e in less than a week. This helped them make fast, informed decisions. Customer engagement and experience improved with VoiceSage's messaging platform.

Read on →

Frequently Asked Questions(FAQ)

for VoiceSage

What is VoiceSage used for?

VoiceSage is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Customer Feedback Management .

What are the top features of VoiceSage?

Personalization, Feedback surveys and Alerts: popups & Notifications are some of the top features of VoiceSage.

Who uses VoiceSage?

VoiceSage is used by Real Estate, Financial Services among other industries.

What are VoiceSage alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for VoiceSage.

Where is VoiceSage located?

VoiceSage is headquartered at Blackrock, Dublin.
lightning

Peers used VoiceSage for engagement management and communication management

VoiceSage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (3)
Custom Reports

4.60/5 ★

Read Reviews (35)
Analytics

4.59/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (3)
Custom Reports

4.60/5 ★

Read Reviews (35)
Analytics

4.59/5 ★

Read Reviews (21)

Software Failure Risk Guidance

?

for VoiceSage

Overall Risk Meter

Low Medium High

Top Failure Risks for VoiceSage

VoiceSage Global Holdings Limited Profile

Company Name

VoiceSage Global Holdings Limited

Company Website

https://www.voicesage.com

HQ Location

Blackrock, Dublin

Employees

11-50

Social

Linkedin

Financials

SERIES A