VoiceSage: Product updates, Customer stories, and Insights | 2026 Cuspera

VoiceSage's Rich Media Messaging helped Catalyst Coffee track and trace visitors during COVID-19. The café used QR codes and SMS to quickly notify people exposed to the virus. This solution reduced m...anual paperwork and limited customer contact. Catalyst Coffee improved safety and efficiency while staying compliant with government rules.
Show More..

Capita uses VoiceSage’s SMS, Interactive Voice Messaging, and Rich Media Messaging to improve customer satisfaction for its clients. The main challenge was to reduce expensive inbound contact centre ...calls and shift customer outreach from failure to value demand. VoiceSage’s proactive messaging solutions deliver fast responses, high response rates, and actionable feedback. Capita’s clients benefit from better customer contact, reduced overhead, and improved C-SAT scores. The integration with Capita’s analytics engine enhances customer engagement and operational efficiency.
Show More..

VoiceSage automated SMS messaging helped First Choice Homes Oldham cut missed appointments by 80%. The housing provider used SMS reminders to alert residents about electrical safety checks. This solu...tion made it easy for residents to reschedule and reduced engineer downtime. The company saved time, increased customer engagement, and lowered business costs. VoiceSage also provided fast onsite training for staff.
Show More..

VoiceSage Rich Media Messaging helped The Very Group quickly gather customer feedback for a new delivery charge proposition. The company needed fast insights to stay ahead in the competitive retail m...arket. VoiceSage delivered branded surveys within hours, enabling rapid deployment. In less than 24 hours, The Very Group had actionable results. This led to quick, informed decisions and improved customer engagement.
Show More..

VoiceSage SMS helped Otonomee improve emergency crew notifications for Wexford County Council. Before, agents made many calls to reach on-call crews, causing delays. With VoiceSage, agents now send S...MS messages to crews, who confirm receipt. If no reply, the system escalates with a call. Otonomee saw an 80% drop in outbound calls and faster, more efficient communication.
Show More..

VoiceSage helped Southend United Football Club boost fan engagement during the Covid-19 lockdown. The club used VoiceSage's rich media messaging to share videos, interviews, and pay per view offers. ...The solution was easy to set up and fit with their existing communication channels. Open rates reached up to 41% and click through rates up to 16%. Fans viewed messages three times on average, showing strong engagement.
Show More..