VoiceSage Overview

VoiceSage addresses the challenge of customer engagement through its conversational messaging solutions. Businesses seeking to enhance communication efficacy can leverage VoiceSage to deliver actionable messages. This tool is particularly valuable for contact centers aiming to improve customer interactions and response times. By utilizing VoiceSage, companies can facilitate faster payment processes, thereby enhancing cash flow. The platform's focus on secure and efficient messaging ensures that businesses maintain reliable communication channels. VoiceSage's solutions cater to the daily operational needs of contact centers, providing them with the tools necessary for effective customer engagement and streamlined communication.

Use Cases

Customers recommend Engagement Management, Communication Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using VoiceSage.

Other use cases:

  • Advertisement
  • Contact List Management
  • Helpdesk Management
  • Direct Marketing
  • Rating And Review Management
  • Identify Target Customers
  • Social Media Analytics
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using VoiceSage.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Improve Internal Communications
  • Launch New Products
  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Grow Market Share
  • Increase Customer Life Time Value
See all business priorities See less business priorities

VoiceSage Use-Cases and Business Priorities: Customer Satisfaction Data

VoiceSage works with different mediums / channels such as Text SMS. and Website.

VoiceSage's features include Personalization, Feedback Surveys, Alerts: Popups & Notifications, etc. and VoiceSage support capabilities include 24/7 Support, Phone Support, Email Support, etc. also VoiceSage analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We have used VoiceSage for interactive messaging for two years now...." Peer review by Liz Furmedge, Customer Service Manager , Scottish & Southern Energy

Peer review evidence (same sources as the product rating summary)

"...Book a demo with one of our customer engagement experts...." Case Studies - Testimonials
"...Generate better results for your campaigns by sending messages directly to your customers mobile devices...." SMS, Rich Media Messaging, Voice - VoiceSage
"...Customer satisfaction surveys are linked to business practices, marketing programs as well as other initiatives aimed at accomplishing customer engagement...." Customer Service Solutions : SMS, Voice, RMM

VoiceSage, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VoiceSage delivers actionable messaging and boosts customer engagement through conversational solutions. Increased engagement is achieved with VoiceSage's innovative messaging approaches.

Popular Business Setting

for VoiceSage

Top Industries

  • Real Estate
  • Financial Services

Popular in

  • Small Business
  • Large Enterprise

VoiceSage is popular in Real Estate, and Financial Services, and is widely used by Small Business, and Large Enterprise,

VoiceSage Customer wins, Customer success stories, Case studies

What benefits does VoiceSage offer for Engagement Management?

Why is VoiceSage the best choice for Communication Management?

What solutions does VoiceSage provide for Customer Feedback Management?

How can VoiceSage enhance your Contact List Management process?

11 buyers and buying teams have used Cuspera to assess how well VoiceSage solved their Contact Center Software needs. Cuspera uses 653 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

PayPal - Financial Services - Very Large

San Jose, USA

PayPal uses VoiceSage to contact customers in arrears. The platform is easy to use and helps manage collections. PayPal values VoiceSage for its compliance and legal standards. The system is flexible... and adapts to PayPal's needs. VoiceSage supports PayPal's customer engagement and debt collection efforts.

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Vanquis Bank - Banking - Large

London, UK

Vanquis Bank uses VoiceSage to improve customer communication. The bank wanted to create better omnichannel customer journeys. VoiceSage helps Vanquis Bank manage outbound and inbound contact operati...ons. This makes it easier for customers to interact with the bank. The solution supports secure and efficient communication for financial services.

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PayPal - Financial Services - Very Large

San Jose, USA

PayPal used VoiceSage to improve customer engagement. The solution focused on enhancing outbound and inbound customer contact operations. VoiceSage helped PayPal create better omnichannel customer jo...urneys. The case highlights the importance of effective communication in financial services. Results or specific metrics are not provided in the content.

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Home Retail Group - Retail - Large

Milton Keynes, UK

Home Retail Group used VoiceSage to improve customer engagement. The company wanted to create better omnichannel customer journeys. VoiceSage helped them transform their outbound and inbound contact ...operations. This led to more effective communication with customers. The solution supported both call centers and retail operations.

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BrightHouse - Retail - Large

London, UK

BrightHouse used VoiceSage to improve customer engagement. The solution helped manage outbound and inbound customer contact operations. VoiceSage enabled better communication with customers. The case... highlights the use of omnichannel customer journeys. No specific metrics or numbers are mentioned in the content.

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Southend United Football Club - Sports - Medium

VoiceSage helped Southend United Football Club boost fan engagement during COVID-19 lockdowns. The club used SMS notifications and rich media messaging to promote pay per view offers and share exclus...ive content. Open rates for rich media messages reached 41%, with click-through rates up to 16%. Fans viewed messages at least three times. The solution was quick to implement and made the club's team self-sufficient in campaign management.

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Frequently Asked Questions(FAQ)

for VoiceSage

What is VoiceSage used for?

VoiceSage is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Customer Feedback Management .

What are the top features of VoiceSage?

Personalization, Feedback surveys and Alerts: popups & Notifications are some of the top features of VoiceSage.

Who uses VoiceSage?

VoiceSage is used by Real Estate, Financial Services among other industries.

What are VoiceSage alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for VoiceSage.

Where is VoiceSage located?

VoiceSage is headquartered at Blackrock, Dublin.
lightning

Peers used VoiceSage for engagement management and communication management

VoiceSage Competitors

VoiceSage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (3)
Custom Reports

4.60/5 ★

Read Reviews (35)
Analytics

4.59/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (3)
Custom Reports

4.60/5 ★

Read Reviews (35)
Analytics

4.59/5 ★

Read Reviews (21)

Software Failure Risk Guidance

?

for VoiceSage

Overall Risk Meter

Low Medium High

Top Failure Risks for VoiceSage

VoiceSage Global Holdings Limited Profile

Company Name

VoiceSage Global Holdings Limited

Company Website

https://www.voicesage.com

HQ Location

Blackrock, Dublin

Employees

11-50

Social

Linkedin

Financials

SERIES A