VoiceSage Overview

VoiceSage addresses the challenge of customer engagement through its conversational messaging solutions. Businesses seeking to enhance communication efficacy can leverage VoiceSage to deliver actionable messages. This tool is particularly valuable for contact centers aiming to improve customer interactions and response times. By utilizing VoiceSage, companies can facilitate faster payment processes, thereby enhancing cash flow. The platform's focus on secure and efficient messaging ensures that businesses maintain reliable communication channels. VoiceSage's solutions cater to the daily operational needs of contact centers, providing them with the tools necessary for effective customer engagement and streamlined communication.

Use Cases

Customers recommend Engagement Management, Communication Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using VoiceSage.

Other use cases:

  • Advertisement
  • Contact List Management
  • Helpdesk Management
  • Direct Marketing
  • Rating And Review Management
  • Identify Target Customers
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using VoiceSage.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Improve Internal Communications
  • Launch New Products
  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Grow Market Share
  • Increase Customer Life Time Value
See all business priorities See less business priorities

VoiceSage Use-Cases and Business Priorities: Customer Satisfaction Data

VoiceSage works with different mediums / channels such as Text SMS. and Website.

VoiceSage's features include Personalization, Feedback Surveys, Alerts: Popups & Notifications, etc. and VoiceSage support capabilities include 24/7 Support, Phone Support, Email Support, etc. also VoiceSage analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Founded in 2003 and headquartered in Dublin and London, VoiceSage has deep heritage and experience in delivering transformational interactive customer communications solutions that streamline and add value to high-volume contact activities...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Proven click-through rates of >50% Rich engagement data and reporting. ..." RCS Rich Media Messaging Fallback Solution
"...Use Interactive Voice Messaging (IVM) campaigns to push a customer to an agent to make a payment or an enquiry...." Debt Collection Solutions
"...VoiceSage has a wealth of knowledge in the debt collection space and can help you create an optimized collection process that will increase payment rates, operational efficiency and customer satisfaction...." Debt Collection Solutions

VoiceSage, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VoiceSage delivers actionable messaging and boosts customer engagement through conversational solutions. Increased engagement is achieved with VoiceSage's innovative messaging approaches.

Popular Business Setting

for VoiceSage

Top Industries

  • Real Estate
  • Financial Services

Popular in

  • Small Business
  • Large Enterprise

VoiceSage is popular in Real Estate, and Financial Services, and is widely used by Small Business, and Large Enterprise,

VoiceSage Customer wins, Customer success stories, Case studies

Why is VoiceSage the best choice for Engagement Management?

How does VoiceSage facilitate Communication Management?

What solutions does VoiceSage provide for Customer Feedback Management?

How can VoiceSage enhance your Contact List Management process?

11 buyers and buying teams have used Cuspera to assess how well VoiceSage solved their Contact Center Software needs. Cuspera uses 653 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Studio Retail Limited (formerly Express Gifts) - Retail - Large

Accrington, UK

Studio Retail Limited used VoiceSage SMS to improve customer feedback and credit collections. The company sends five-question surveys after each customer interaction. This helped them collect valuabl...e data on customer preferences and behavior. Using SMS for credit collection reminders led to a £1m increase in conversion per year. Over 90% of customers who tried SMS payment reminders continued using them. Studio Retail Limited plans to expand VoiceSage use to more messaging and AI features.

Read more →
 

Home Retail Group - Retail - Medium

Milton Keynes, UK

VoiceSage helped Home Retail Group automate outbound customer contact using interactive voice messaging and SMS. The group improved customer satisfaction by sending proactive delivery updates and red...ucing inbound calls. After four weeks, they matched previous contact rates but with higher success and lower telephony costs. During a major snow event, they reached 100% of customers and sent 85,000 messages in one week. Managers value the ability to quickly set up campaigns and the flexibility of the system.

Read more →
 

Vanquis Bank - Banking - Large

London, UK

Vanquis Bank used VoiceSage to improve credit collections. Automated SMS, voice, and rich media messaging helped the bank reach more customers. Customer contact increased by 200%. The bank reduced ri...ght-party contact costs and used 60% less agent resource. Customers liked the flexible call-back and real-time text options. Conversions and customer engagement reached record highs.

Read more →
 

PayPal - Financial Services - Very Large

San Jose, USA

PayPal uses VoiceSage to contact customers in arrears. The platform is easy to use and helps manage collections. PayPal values VoiceSage for its compliance and legal standards. The system is flexible... and adapts to PayPal's needs. VoiceSage supports PayPal's customer engagement and debt collection efforts.

Read more →
 

Vanquis Bank - Banking - Large

London, UK

Vanquis Bank uses VoiceSage to improve customer communication. The bank wanted to create better omnichannel customer journeys. VoiceSage helps Vanquis Bank manage outbound and inbound contact operati...ons. This makes it easier for customers to interact with the bank. The solution supports secure and efficient communication for financial services.

Read more →
 

Home Retail Group - Retail - Large

Milton Keynes, UK

Home Retail Group used VoiceSage to improve customer engagement. The company wanted to create better omnichannel customer journeys. VoiceSage helped them transform their outbound and inbound contact ...operations. This led to more effective communication with customers. The solution supported both call centers and retail operations.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing VoiceSage

What is VoiceSage used for?

VoiceSage is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Customer Feedback Management .

What are the top features of VoiceSage?

Personalization, Feedback surveys and Alerts: popups & Notifications are some of the top features of VoiceSage.

Who uses VoiceSage?

VoiceSage is used by Real Estate, Financial Services among other industries.

What are VoiceSage alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for VoiceSage.

Where is VoiceSage located?

VoiceSage is headquartered at Blackrock, Dublin.
lightning

Peers used VoiceSage for engagement management and communication management

VoiceSage Competitors

VoiceSage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (3)
Custom Reports

4.60/5 ★

Read Reviews (35)
Analytics

4.59/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (3)
Custom Reports

4.60/5 ★

Read Reviews (35)
Analytics

4.59/5 ★

Read Reviews (21)

Software Failure Risk Guidance

?

for VoiceSage

Overall Risk Meter

Low Medium High

Top Failure Risks for VoiceSage

VoiceSage Global Holdings Limited Profile

Company Name

VoiceSage Global Holdings Limited

Company Website

https://www.voicesage.com

HQ Location

Blackrock, Dublin

Employees

11-50

Social

Linkedin

Financials

SERIES A