User Interviews | The User Research System for Teams
Design Case Studies and Success Stories with User Interviews
CASE STUDY thoughtbot
Recruit helps thoughtbot find and schedule research participants fast. Before, they used Google Forms and Craigslist, which did not scale. Now, Recruit lets them source and qualify interviewees for m...any client projects at once. Scheduling is easy and quick, even after fast design sprints. thoughtbot can now run more research and find the right people for every project.
Financial Services Case Studies and Success Stories with User Interviews
CASE STUDY Intuit
User Interviews helped Intuit speed up research on new AI features in QuickBooks. The team used User Interviews for fast participant recruitment and Outset’s AI moderation to scale their studies. In ...just two days, they gathered insights from 36 participants. They found unexpected errors and new product opportunities. The process let them spend less time on manual work and more time on insights.
Management Consulting Case Studies and Success Stories with User Interviews
CASE STUDY Nielsen Norman Group (NN/G)
User Interviews helped Nielsen Norman Group (NN/G) solve participant recruitment challenges. NN/G used Recruit and Hub to build a panel of over 2,500 vetted UX professionals. The platform let them ta...rget participants by behavior and automate research. This made recruitment faster and more reliable. NN/G improved speed, quality, and cost for their research projects.
Insurance Case Studies and Success Stories with User Interviews
CASE STUDY Metromile
Research Hub from User Interviews helps Metromile streamline user research. Metromile needed to find participants for remote usability studies and surveys. With Research Hub, they invite their own cu...stomers to studies and manage participation easily. The tool tracks user engagement and handles incentive distribution. Metromile now finds quality research participants faster and improves their mobile web and app experiences.
Banking Case Studies and Success Stories with User Interviews
CASE STUDY nCino
Research Hub by User Interviews helped nCino improve their user research process. nCino needed to reach end users and specific personas for their cloud banking software. Before, their teams struggled... with many tools and limited access to users. Research Hub let them manage B2B end user research easily. The platform removed friction, streamlined scheduling, and made research a core part of their design process. nCino now brings products to market with user-validated feedback.
Marketing and Advertising Case Studies and Success Stories with User Interviews
CASE STUDY Saatchi & Saatchi
User Interviews helped Saatchi & Saatchi recruit niche research participants fast. The platform's screeners filtered for specific behaviors and reduced fraud. Scheduling and communication tools let t...he team pivot quickly during studies. Saatchi & Saatchi now finds high-quality participants with less manual work. The team spends more time on research and less on logistics.
Computer Software Case Studies and Success Stories with User Interviews
CASE STUDY Atlassian
User Interviews Research Hub helped Atlassian build an accessibility research panel. Atlassian used screening and segmentation to recruit Jira and Confluence users who use assistive technology. They ...ran 1:1 live usability tests to improve accessibility of core features. The platform let them scale research and include more users with disabilities. Inclusive research became a key part of their product strategy.
User Interviews and Sprig helped Calendly improve onboarding. Calendly used Sprig’s in-app surveys to collect over 1,000 user responses in under six hours. User Interviews’ Research Hub made it easy ...to recruit and schedule research participants. Calendly tracked user goals and used these insights to refine onboarding and product features. This approach helped Calendly make data-driven decisions and better support new users.
User Interviews Recruit helps Microsoft Edge Browser UX Research team find qualified research participants fast. The team faces tight deadlines and needs to recruit specific audiences for studies. Wi...th Recruit, they quickly source and schedule targeted participants, like teachers using Flipgrid. The platform's messaging and scheduling features streamline communication and logistics. The team reports no no-shows and a high participant response rate, making the process smooth and positive.
Research Hub helped Zendesk save over 2.5 hours per project by combining five tools into one. The platform now manages 25,000 research participants for Zendesk. A small ReOps team of two supports mor...e than 200 researchers, product managers, and designers. Zendesk used Research Hub to make customer recruiting self-serve and reduce manual work. The solution removed bottlenecks and improved flexibility for urgent projects.
Information Technology and Services Case Studies and Success Stories with User Interviews
CASE STUDY Egnyte
User Interviews helped Egnyte's UX/UI design team build a regular UX research practice. The team struggled to recruit diverse and relevant participants using Craigslist and in-person methods, which t...ook too much time and gave limited results. With User Interviews, they quickly found quality participants matching their target customers. This made their research process faster and more effective. The team could focus on improving their product instead of spending time on recruitment.
