Imagetek
- Information Technology And Services
- Small
Grimes, USA
Soffront CRM helped Imagetek gain a 360 degree view of their customers. Imagetek integrated all departments into one automated CRM... solution. Efficiency increased by 20%, with a goal of reaching 75% as rollout continues. Customer service and satisfaction improved for both staff and clients. Sales and marketing teams now communicate better and target prospects more effectively.
Oil & Gas Information Systems, Inc. (OGSYS)
- Information Technology And Services
- Small
Fort Worth, USA
Soffront CRM helped Oil & Gas Information Systems, Inc. (OGSYS) boost companywide efficiency by 30%. OGSYS replaced multiple systems with... one easy-to-use platform for sales, support, and development. Employees now access all customer and sales data in one place. Automated workflows and ticketing improved customer service and satisfaction. OGSYS plans to expand services using Soffront’s customer portal module.
CASO Document Management
- Information Technology And Services
- Small
New York, USA
Soffront helped CASO Document Management break down data silos and save over $15,000 by centralizing information. CASO used Soffront’s CRM... for project management, payroll tracking, and job costing. The drag-and-drop customization and integrated modules made setup easy. CASO now pulls accurate reports and uses dashboards for instant KPI snapshots. Operations improved with faster margin and job cost calculations.
StoneEagle Group
- Information Technology And Services
- Medium
Richardson, USA
Soffront CRM helped StoneEagle Group break down information silos and improve project management. The company gained full visibility into installations... and developer productivity. Automated processes replaced manual reporting, saving time and reducing errors. Customer service improved with a new portal, letting clients track project status. Flexible customization allowed StoneEagle to fit the software to their business needs. Support metrics and dashboards now guide team performance and customer support.
Central Service Association
- Information Technology And Services
- Medium
Tupelo, USA
Soffront CRM helped Central Service Association unify customer data into a single database. Employees gained instant access to information, improving... collaboration and customer service. The company eliminated duplicate databases and streamlined processes across all departments. Efficiency and performance increased, saving time and money. CSA now tracks more customer issues and resolves them faster, boosting satisfaction.
Soffront CRM helped Celeritas Group centralize communication and improve lead tracking. The company replaced manual sales tracking with a unified... CRM system. Sales cycle visibility and forecasting accuracy increased. Efficiency rose by 20%, with a projected 75% boost after full rollout. Celeritas Group now analyzes marketing activities and tracks opportunities in one place. The CRM's ease of use and strong support were key benefits.
Diefendorf Capital Planning
- Financial Services
- Small
Long Island, USA
Soffront CRM helped Diefendorf Capital Planning automate workflows and boost productivity. The firm used Soffront to manage investment trades, sales... orders, and service work in real time. They increased revenues by 300% in three years without adding staff. The CRM portal and dashboard improved efficiency and allowed flexible work from anywhere. Diefendorf found Soffront easy to adapt for their business process management needs.
Manufacturing Case Studies and Customer Success Stories with Soffront
New England Controls
- Industrial Automation
- Medium
Mansfield, USA
Soffront CRM helped New England Controls improve customer service and automate contract management. The company eliminated dozens of spreadsheets and... saved many hours on service contract maintenance. Staff now spends more time pursuing new business, leading to a 20% increase in new contracts in one year. The customer portal and knowledge management features impressed both staff and clients. Soffront CRM enabled detailed tracking and reporting, setting New England Controls apart from competitors.
Soffront CRM replaced Leica Geosystems' manual incident tracking. The company needed a flexible, scalable solution for global software teams. Soffront... provided a central database for incidents, improving access and efficiency. Developers worldwide now track, monitor, and forecast incident fixes. Customizable workflows and forms fit diverse team needs. The result is stable product development and higher quality software.
Dial Telecom Romania
- Telecommunications
- Medium
Bucharest, Romania
Soffront CRM helped Dial Telecom Romania improve customer service and internal communication. The company automated workflows and enhanced customer information... management. Customers now access invoices and support easily through a portal. Staff respond faster to feedback and complaints. Productivity increased with process automation and flexible workflows.
Other Industry Case Studies and Success Stories with Soffront
Eurofins MWG Operon US
- Biotechnology
- Large
Huntsville, USA
Soffront CRM helped Eurofins MWG Operon US automate 70% of all orders in just five months. The company replaced manual... order processing with a global CRM, saving the full-time equivalent of two staff. This led to annual savings of about $100,000. The CRM improved data accuracy, streamlined workflows, and gave better access to customer information. Operon’s sales, marketing, and service teams now use Soffront for campaigns, reporting, and customer management.
Soffront CRM helped American Security Programs boost sales productivity and save weeks of man hours with automated task flows. The company replaced... manual spreadsheets, enabling staff to manage hundreds of relationships and increase sales capacity. Soffront's system supported a 77% growth rate and provided a 360-degree view of contract operations. Real-time reporting and automation improved communication, inventory tracking, and quality assurance. The team praised Soffront for its easy customization and strong customer support.
ActionCOACH Chooses Soffront CRM and Marketing Software for Business Coaches - Soffront
ActionCOACH has selected Soffront as its official CRM solution partner for its franchises. Soffront has customized its CRM and Marketing... software to integrate ActionCOACH's sales processes and marketing systems, enhancing client communication and lead conversion. Hundreds of ActionCOACH franchises are now using Soffront's CRM to automate operations and improve productivity.
