Real-World Case Studies and Customer Success Stories with Service Creatio

Creatio helped the City of Pittsburgh boost online inquiries by 300%. The city replaced manual discrimination complaint processes with a... secure, AI-native no-code platform. Residents now use a self-service portal to submit complaints and track cases. Internal teams manage cases with structured workflows and dashboards. The system ensures compliance, privacy, and fast updates without IT support. Over 300,000 residents gained digital access to anti-discrimination services.
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City of Boston replaced its 15-year-old 311 system with Creatio’s AI-powered no-code platform. The new system now serves over 675,000... residents and handles 1,000 cases daily. Boston unified 180+ service types into streamlined workflows, enabling 24/7 operations and faster response times. Internal teams can now deploy updates in days instead of weeks. About half of all 311 calls are routed through Creatio within months of launch.
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Service Creatio helped DB Schenker cut customer research time by 30%. The company automated 100% of its reports and improved... case management with auto-assignment and custom dashboards. Customer waiting time on the phone dropped to 10 seconds, and request handling time fell to 90 seconds. Negative feedback decreased to 2%. DB Schenker now delivers faster, more transparent customer service in global logistics.
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Creatio's no-code platform helped Namu Travel Group automate workflows and centralize information. The company reduced quote turnaround time and improved... sales response speed. They process 6,000 customer requests monthly and sell over 9,000 trips yearly. Creatio dashboards and CRM features drive fast decision-making and better lead management. Namu Travel uses automation for marketing, sales, and customer service, boosting collaboration and efficiency.
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Saskatchewan Blue Cross used Creatio to improve sales, marketing, and service processes. The company needed a scalable CRM and automation... platform to meet customer expectations and support growth. Creatio enabled faster deployment, streamlined workflows, and better analytics. Employee performance increased by 25%. The platform's low-code tools helped Saskatchewan Blue Cross boost operational efficiency and customer retention.
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Purplebricks replaced its legacy CRM with Creatio’s AI-native, no-code platform. The company saved $2.6M in total cost of ownership and... cut lead response time from 3 days to under 20 minutes. Lead volume increased by 35% and conversions doubled within six months. Creatio automated lead triage, integrated with key property sites, and enabled rapid platform changes. Purplebricks now delivers faster, smarter service and supports business growth with real-time dashboards and automation.
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Howdens used Creatio’s no-code platform to unify customer management and streamline operations across 20+ depots. The company deployed the solution... in just 12 weeks, 6x faster than traditional projects. Sales strike rates improved from 32% to 38%, driving thousands of extra conversions. Teams gained real-time analytics and a single source of truth for customer data. The platform enabled proactive relationship management and better team communication.
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Sales Creatio helped Adros Baltija automate sales and HR project management. The company replaced its legacy system to gain operational... transparency and streamline workflows. Sales cycle length dropped by 20%. The platform enabled dynamic case management, lead management, and custom recruitment tools. Adros Baltija now delivers better customer experience and uses analytics for smarter decisions.
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Guided Care replaced legacy systems with Creatio’s AI-native, no-code CRM in just 4. 5 months. The new platform delivered over...300 extra features and gave teams a 360-degree view of every customer. Service delivery improved, compliance and governance were strengthened, and innovation accelerated. AI-powered tools now automate data extraction from unstructured documents, reducing manual work and boosting accuracy. Guided Care’s teams can now engage clients with full insight and offer seamless self-service.
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