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Salesforce CRM

4.39 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(137419 Reviews, Testimonials & Expert Opinions)
(137419 Reviews, Testimonials & Expert Opinions)

Salesforce CRM | Customer Relationship Management solution that brings companies and customers together

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About Salesforce CRM

Salesforce CRM is a cloud-based customer relationship management (CRM) software that helps businesses connect with and get more information about their customer base. It helps marketing, sales, commerce, service and IT teams work as one from anywhere to keep the customers happy everywhere.

Salesforce CRM a hassle-free contact management by giving access to critical data of the customers and interaction history. It gives a complete customer picture including insights and engage-enhancement strategies. Users can use the social data of the customers for a deeper understanding of their particular behavior regarding any product or service.

Cloud-based contact management enables collaboration in the organization. Share insights and important documents to create a knowledge-sharing workplace. It traces the movement of the deals by accessing all the contact data.

Evaluating Salesforce CRM for your CRM need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 137419 insights from peers and experts who used Salesforce CRM to help you determine how well it fits your CRM needs.


Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Salesforce CRM solves your CRM needs.

Case Studies

Case Study e.l.f. Cosmetics’

e.l.f. Cosmetics is making every customer journey beautiful with Salesforce

Read Story →

e.l.f. Cosmetics is making every customer journey beautiful with Salesforce

Read Story →

Case Study Ticketmaster

Ticketmaster makes the world a stage with Salesforce

Read Story →

Ticketmaster makes the world a stage with Salesforce

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Case Study Align Technology

Align brings smiles to millions with Salesforce

Read Story →

Align brings smiles to millions with Salesforce

Read Story →

Peer and Expert Opinions
for Salesforce CRM


Increase sales & revenue and Acquire customers are the most popular goals peers achieved using Salesforce CRM .

Other goals:

  • Enhance customer relationships
  • Scale best practices
  • Improve ROI
  • Improve internal communications
  • Grow market share
  • Improve stakeholder relations
  • Launch new products
  • Enter new markets internationally or locally
  • Improve efficiency
  • Improve brand engagement
  • Improve digital and social presence
  • Improve visibility
  • Build brand awareness
  • Manage risk
  • Establish thought leadership
  • Increase customer life time value
  • Improve consistency
  • Shorten ramp up time
  • Increase average basket value
  • Improve navigation
See all goals See less goals


It is the best suited for e-mail, phone calls, social media, channels.

Other channels:

  • offline
  • mobile
  • website
  • point of sale
  • chat
  • user generated content
  • mobile app
  • blogs
  • on premises
  • promotions
  • video
  • omnichannel
  • text SMS
  • trade shows
  • causes and charity
  • Facebook
  • games
  • review sites
  • Twitter
  • channel partners
  • Amazon
  • events
  • LinkedIn
  • newsletter
  • support groups
  • display advertisement
  • mass media
  • Slack
  • coupons
  • Instagram
  • print media
  • magazine
  • Netflix
  • television
  • radio
  • Whatsapp
  • Pinterest
  • out of home
  • movies
  • mobile ads
  • billboards
  • Doubleclick
  • brochure
  • Glassdoor
  • Facebook page
  • eBay
  • Facebook at work
See all channels See less channels


Peers recommend engagement management, communication management, contact list management, as the business processes that they have been most satisfied while using Salesforce CRM .

Read Peer and Expert Experience for Business Use Cases




Engagement management

"...It can record all aspects of our customers interactions from phone calls, emails, meetings and social media...."
Peer review by Denise D. BA Website Developer, Mobile Website Developer | WordPress, Denise D. BA

engaging and following up

engaging with scheduling & cadence

Communication management With E mail and Phone calls

"...You can select specific dates and times to send an email group of person a report which is great...."
Peer review by Jayne Pearce, Information Technology and Services

sending & publishing communications

tracking & monitoring communications

Contact list management

"...Salesforce helps you go past the initial interaction from a marketing campaign and measure the full lead lifecycle...."
Peer review by Tabitha Neatherlin, Marketing Programs Coordinator, TigerText

contacts history

tracking contacts

creating contact list

enriching contact list

+113 more business use cases

Our AI advisor, Wyz, harnessed 137419 insights from peers and experts to help you assess how these Salesforce CRM use cases fit your CRM needs.

Popular Business Setting
for Salesforce CRM

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Salesforce CRM to Increase sales & revenue and Acquire customers

Verify if it works for you

Peer and Expert Opinion on Features
for Salesforce CRM

  • Low
  • Medium
  • High


Alerts: popups & Notifications


IT and Other Capabilities
for Salesforce CRM

  • Low
  • Medium
  • High


Data Export

Data Import


Phone Support

24/7 Support

Email Support

Chat Support


AI Powered

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce CRM

Vendor Profile Details

Company Name Salesforce
Year Founded 1999
HQ Location 1 Market, San Francisco, CA 94105, US
Employees 10001+
Financials IPO