About Salesforce CRM
Salesforce CRM is a cloud-based customer relationship management (CRM) software that helps businesses connect with and get more information about their customer base. It helps marketing, sales, commerce, service and IT teams work as one from anywhere to keep the customers happy everywhere.
Salesforce CRM a hassle-free contact management by giving access to critical data of the customers and interaction history. It gives a complete customer picture including insights and engage-enhancement strategies. Users can use the social data of the customers for a deeper understanding of their particular behavior regarding any product or service.
Cloud-based contact management enables collaboration in the organization. Share insights and important documents to create a knowledge-sharing workplace. It traces the movement of the deals by accessing all the contact data.
Evaluating Salesforce CRM for your CRM need?
Our AI advisor, Wyz, harnessed 137419 insights from peers and experts who used Salesforce CRM to help you determine how well it fits your CRM needs.
Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Salesforce CRM solves your CRM needs.
Customer Testimonials
Husayn Kassai
CEO & Co-Founder
Onfido
Husayn Kassai
CEO & Co-Founder
Onfido
DAN HELFRICH
CHAIRMAN & CEO
DELOITTE CONSULTING LLP
DAN HELFRICH
CHAIRMAN & CEO
DELOITTE CONSULTING LLP
DR. ELI CAPILUOTO
PRESIDENT
UNIVERSITY OF KENTUCKY
DR. ELI CAPILUOTO
PRESIDENT
UNIVERSITY OF KENTUCKY
Case Studies
Peer and Expert Opinions
for
Salesforce CRM
Goals
Increase sales & revenue and Acquire customers are the most popular goals peers achieved using Salesforce CRM .
Channels
It is the best suited for e-mail, phone calls, social media, channels.
Processes
Peers recommend engagement management, communication management, contact list management, as the business processes that they have been most satisfied while using Salesforce CRM .
Read Peer and Expert Experience for Business Use Cases
BUSINESS USE CASE
SATISFACTION
PEER EXPERIENCES
"...It can record all aspects of our customers interactions from phone calls, emails, meetings and social media...."
Peer review by Denise D. BA Website Developer, Mobile Website Developer | WordPress, Denise D. BA
engaging and following up
engaging with scheduling & cadence
"...You can select specific dates and times to send an email group of person a report which is great...."
Peer review by Jayne Pearce, Information Technology and Services
sending & publishing communications
tracking & monitoring communications
"...Salesforce helps you go past the initial interaction from a marketing campaign and measure the full lead lifecycle...."
Peer review by Tabitha Neatherlin, Marketing Programs Coordinator, TigerText
contacts history
tracking contacts
100%
creating contact list
enriching contact list
83%
+113 more business use cases
Our AI advisor, Wyz, harnessed 137419 insights from peers and experts to help you assess how these Salesforce CRM use cases fit your CRM needs.
Popular Business Setting
for
Salesforce CRM
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Salesforce CRM to Increase sales & revenue and Acquire customers
Verify if it works for youSalesforce CRM Alternatives
Peer and Expert Opinion on Features
for
Salesforce CRM
- Low
- Medium
- High
Dashboard
Personalization
Recording
Alerts: popups & Notifications
Ticketing
IT and Other Capabilities
for
Salesforce CRM
- Low
- Medium
- High
data
Data Export
Data Import
Support
Phone Support
24/7 Support
Email Support
Chat Support
Other
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for Salesforce CRM
Vendor Profile Details
